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Finrite Administrators

Finrite Administrators review: Cellphone insurance cancellation

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4:17 am EST
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I have called Vodacom insurance (finrite) Atleast 6 times since August to cancel my cellphone insurance.

To date- I am still being debited every month for the insurance and continue to receive sms’s (Atleast 20) stating that the insurance has been cancelled. This is absolutely inaccurate- the sms states it’s cancelled but I continue to be charged and no credit has been passed for all of the months that have lapsed that have paid for since the initial cancellation. I have been told that it is an IT issue that has been escalated. I have also been told that it is a matter that needs to be resolved by Vodacom accounts- but Vodacom accounts are adamant that this is a Finrite issue- which I agree with.

The manager on call, Israel Pule, has never called me back even though I have escalated this issue to him twice. The call centre agent Lesego refuses to give me his details to help me- and additionally I am unable to stay on the line and wait for the manager to be available (which the manager is never available to assist when you call).

Today I am approaching the ombudsman for a formal complaint- and additionally approaching the small claims court for 4 months of insurance debits that I have been charged with during this period.

Finrite is atrocious. I would never recommend them to anyone for any type of insurance and they are 100% incompetent. Just press the cancel button Finrite and pay me back my 4 months of money owed to me. It’s not that difficult

Claimed loss: R1423,96(R355,99 x 4) August - November payments

Desired outcome: Cancellation of the cellphone insurance immediately Refund of 4 months debits that went off my account since the date of first initial cancellation

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  1. Finrite Administrators Contacts

  2. Finrite Administrators phone numbers
    +27 105 973 734
    +27 105 973 734
    Click up if you have successfully reached Finrite Administrators by calling +27 105 973 734 phone number 84 84 users reported that they have successfully reached Finrite Administrators by calling +27 105 973 734 phone number Click down if you have unsuccessfully reached Finrite Administrators by calling +27 105 973 734 phone number 64 64 users reported that they have UNsuccessfully reached Finrite Administrators by calling +27 105 973 734 phone number
  3. Finrite Administrators emails
  4. Finrite Administrators address
    Block 3, Constantia View Office Estate, Hogsback Avenue, Quellerina, Johannesburg, 1709, South Africa
  5. Finrite Administrators social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 15, 2024

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