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Finish Line
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4.0 485 Reviews

Finish Line Complaints Summary

25 Resolved
111 Unresolved
Our verdict: With Finish Line's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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1:14 am EDT
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Finish Line non approved charges

I bought a pair of sneakers in April of 2011. Come to find out in July of 2011 I was signed up for a Sports illustrated subscription. When I saw the charges on my credit card I called them to find out how this subscription happened. They told me I signed up for a promotion from Finish Line the sneaker store. I never signed up for any promotion not did I speak to anyone about this at the time. This is a scam. I paid with a credit card and then they signed me up for recurring charges for the magazine. This is a poor business practice and I hope everyone avoids shopping there. They lost a customer for life!

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Update by Irrate Darren
Aug 11, 2011 2:20 am EDT

I forgot to add, I would like to file a class action law suit against Finish Line due to these practices. Comment if you are interested. Doing research to find out how to go about doing this. These companies need to understand they can't do this and get away with it.

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Rebecca R
San Antonio, US
Feb 12, 2013 5:45 pm EST

I was also charged $49.95 for a subscription, yet when I call their customer service they do not even have my address on file...so how can I be subscribed if you don't even have an account for me? My bank won't reverse the charges because they say it was a pre-authorized charge, I plan on switching banks also. Please let me know what you find out about the class action law suit. My email is becca_rodriguez85@yahoo.com.

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Dj Olet
Los Angeles, US
Jun 03, 2012 6:59 pm EDT
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they also did that to me. bought a pair of sneakers for my cousin last January 2012 then they asked me if i wanted a FREE Sports illustrated subscription. all of the sudden i was wondering why is there a $49 charge on my card when i didn't even sign up for this!

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5:02 pm EDT

Finish Line worst shopping experience

I had the worst experience of shopping in Finish Line, located at Polaris Fashion Place in Columbus Ohio. I never mistreated this badly in my entire life.

First, be aware that cashiers of Finish Line charge extra money in the name of donations at checkout. Despite I clearly said NO to the cashier’s request for donations, she added unauthorized donations to the total charge. Most shoppers would not notice this sneaky extra charge unless they examine the receipt carefully. In response to my complaints, the store manager said ‘Shame on You.’ Shame for what? . Shame for refusing to pay unwanted donations? I don’t believe in donations through for-profit companies, because they can misuse the customers’’ donations in order to reduce their tax liabilities.

Followed are more details of what happened in the afternoon on Dec. 27, 2010.

My son wanted to buy a sweater in Finish Line at Polaris by using the gift card of $50 he received for Christmas. At checkout, the cashier asked for donations but I clearly said ‘NO.’ After she swapped my son’s gift card, however, I noticed that the amount charged was incorrect. When I asked about it, she said that the amount included taxes and some donations. Dumfounded, I asked her to correct the unauthorized donations. Without any explanation or apology, she cancelled the charge.

What followed after cancelation was unbelievable. The cashier refused to accept the gift card for the payment because she said the cancelation froze the gift card for 24 hours. I said to her, ‘you saw the gift card has 50 dollar value when you swapped it. You know that you will have $50 in 24 hours. Can you accept it?.’ Well, she continued to refuse. My son was obviously disappointed because he was not able to buy it right away. I got upset because the cashier was responsible for freezing my son’s gift card by charging unauthorized donations.

To resolve this, I was waiting for more than 30 minutes to see the manager. However, the manager was a lot worse than the cashier was. Without offering any apology, he repeated there was nothing he could do. His response was entirely ‘take or leave.’ When I raised my voice out of frustration, he threatened me to bring security guards. The manager was verbally abusive by saying “Shame on You.” Furthermore, while I was leaving, I found that store employee had been videotaping my son and me, perhaps for the entire time. I could not help but scream “You B****D.”

I am a proud mom. I am even more grieving because I was mistreated and humiliated by the store manager in front of my son.

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2:51 pm EDT
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Finish Line typical finshline

I just recently quit Finish Line and just wanted to give everybody a heads up and show them how they treat their employees. Our District Manager, Donald Goode constantly puts pressure on everyone. He's been known to clean house, aka fire entire store staff. You can't enjoy off days, because half the time your called into work. Managers and Associates are expected to come in when they are called, no matter what they are doing. If you don't, then you get treated like your worthless. Our MIT's are on call at all times, if they need you somewhere asap, you better be on your way in next few hours, even though its in another state. I would compare Finish Line to a communist regime that threatens and uses scare tactics on their employees, many of which are high schoolers. Morale is nonexistent, customer service doesn't exist. Our store manager looked like he was 12. Definitely had Napoleon Syndrome. Thankfully, I no longer work there and I would definitely not allow anyone I know to be treated like crap there as well.

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12:17 am EST
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Finish Line wont give refund

Our 13 year old daughter was talked into buying Nike hyperdunk for $99.98 from the salesman on
12/12/10 6:48 pm at the Finish line store #594 in The Oaks Mall Gainesville Fl, She told the guy she wanted basketball shoes, he showed her 2 pair, the store was closing soon(Sunday close at 7pm) and frankly she made a rash decision period. when she got home she realized she spent all her money and basketball season was almost over and she'd rather have clothes. she wanted to take them back itmediatly, but we live 45 miles away, have 4 kids home on Christmas vacation it being the holiday and both of us work full time so it just wasent in our schedule. I will swear on a bible those shoes have sat in my closet unworn in the original box/bag with reciept since then, today 1-3-11 my husband got home from work early drove down to Gainesville, went in the store and told the store manager he had a return.Having barely opened the box the manager said very sarcasticly, 'okay well they are worn' to my husband reply ' No, no they were not since we've bought them, do you sell used merchandise?' Appearently the little bit of dust on the tread is his proof, he con't to show a newer pair of shoes to my husband and 5 other onlooking customers, none of who could tell the difference, but the manager Jon said it doesnt matter, he can tell and a store credit is all he could issue, And he was given the number to customer service. This is unacceptable, the return policy is clearly stated on the back of the receipt, and Nowhere does it say its up to one mans approval. I will never shop there AGAIN!

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employee89
Marion, US
Jun 19, 2011 9:02 am EDT

I manage a Finish Line store. Whenever you checked out, did he have you fill out a sports illisturated slip and sign the bottom? To be charged for SI the associate has to physically scan a SI card that has been signed. Whoever in FL that did make the extra sell and didn't get your sig could be in deep trouble for fraud. I would look futher into this.

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FPP
, US
Jan 21, 2011 4:24 pm EST

I purchased a pair of shoes for my Grandson from Finish Line in the Oaks Mall in Gainesville, Fl. in 2010 and they said that they wanted to give him 10 free issues of Sports Illustrated Magazine. Well, I just checked my statement for my Visa Card that I paid for the shoes with and I have been billed fifty five dollars and fourty-four cents for a subscription that I did not authorize. Finish Line has given my credit card number to Sports Illustrated. I am reporting this to the Better Business Bureau and I have called Sports Illustrated customer service and told them to remove this off of my credit card. Also, if this is not taken care of, my credit card company said that they will handle this for me. Please do not buy anything from Finish Line in Gainesville, FL. Thank You. F.P. Gainesville, Fl.

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4:24 pm EST
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Finish Line double charged for one item

1/3/2011

On 12/29/10 My husband bought a pair of sale sneakers in the York PA ( store # 137) from Cory. Cory took my husband's card tried to make the transaction, telling us that Finish Line's server was down, and asked us to pay cash. We were suspicious since the credit card register used looked like the sale went through. We asked to speak to Store Manager ( Mike Buckle) and he said the same thing. However he tried again, and this time the charge went through. When we got home, there were not one but two pending charges for the same amount on our card. I called the store Manager, who was useless and told us to call customer service. After a 34 minute wait, I asked to speak with a supervisor ( Scott Tollen or Tolland) and he said they do not see any record of two charges for the same item. Now six days later the first $42 charge is permanent and the second $42 charge is still pending. I am waiting to see if the second charge goes through so I can write to have my credit card company pull it.

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4:48 pm EST
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Finish Line unauthorized charge

I placed an online order with Finish Line on 12/9/10 for 2 pairs of shoes. I ordered ground shipping & was notified the shoes may ship separately from different locations, which was fine as long as I received my order. Well, my shoes did ship separately from different locations & I was billed the $7.99 shipping charge for each pair of shoes! Not only did I end up paying $15.98 for ground shipping for ONE order, but the one pair of shoes was advertised free shipping! So regardless, I should not have had to pay shipping for the shoes which were advertised free shipping.I have made numerous attempts at calling them for an explanation & I have either waited on hold for as long as 40 minutes or I get a busy signal. I also have sent emails inquires regarding this issue & have yet to receive a response. This is by far the worst company I have ever had to deal with, such poor customer service! I will never order from them again!

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6:17 pm EST
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Finish Line horrible customer service!!!

I ordered a pair of shoes on November 29, 2009. Finally received the shoes a week later. Opened the box and there were two different shoes. Called customer service was on hold for 13 minutes before anyone assisted me. Was told I could send them back via UPS but it would take two to three business days for them to send me a shipping label via email. Finally received the shipping label and sent the shoes back. Was told I would get the correct shoes via 1 day air. It has been four days no shoes. Called customer service again on hold for 14 minutes. The rep called the store and talked with the manager. The manager said its nothing wrong the order was correct. I told her to tell him to open the freaking box and he will see they were two different shoes. He looked in the box and saw the problem. I received a tracking number for the new shipment. It is suppose to be here tomorrow. I hope so. This is the worst company ever. I will NEVER IN MY LIFE order anything else from them. HORRIBLE! HORRIBLE! HORRIBLE! HORRIBLE!

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Soulflower298
dc, US
Oct 31, 2012 2:54 pm EDT

Seriously, I will NEVER EVER EVER order from Finish Line again. Horrible customer service doesn't even halfway describe how BAD it is. I ordered a pair of shoes and two tshirts. I paid extra for 2-3 business day shipping. Now, 3 weeks later I still have no shoes or tshirts. I called them on Friday to inquire about the shoes, and after being on hold for 20 something minutes the lady told me that they were sitting in the warehouse, but they just never sent them. O_O okay, so I asked her to send them and she offered to upgrade it to overnight shipping since it took so long. Now, 3 days later I've been on hold for another 20 minutes because I STILL have no shoes. WTH kind of poorly run place is this?

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adrian garcia
, US
Sep 03, 2011 7:41 pm EDT

yo compre unos tenis en finish line en la tienda de springhill mall ilinois, y tube un mal momento ya que los tenis no le quedaron a mi hijo fui a regresarlos y me atendio una persona con una actitud muy despota, si me cambio los tenis pero de una forma nada razonable para el cliente de esta forma yo lo pensaria para volverme a parar en esa tienda y mucho menos si miro a esa persona que me atendio el dia de hoy 9-3 -2011

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5:09 am EDT
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Finish Line selling of defective merchandise/refusing refund

I went into finishline in Northridge to buy a pair of protective spenco insoles for me athletic shoes as I have a disability and spenco insoles cushion impact which allow me to run. The store did not sell spenco, but told me another brand would be as protective. if not, the co-manager said, i could return them for a full refund.

The other brand were allegedly air soles, but it turned out they did not have any air pressure in them, and offered no protection from impact when used.

When I brought them back for a refund after running in them and experiencing high impact and a stressed L4 L5 back injury, the co-manager said finishline would not take them back because they were used, which presented a catch-22 situation of bringing back anything that you use and find defective.

In fact, finishline's receipt information says it will take back defective used merchandise, however the Northridge store simply refused, even though they had suggested I try the product with the promise it could be returned.

I repeatedly asked to speak to the manager, named Jeremiah, but was told he couldn't come out. As it turned out, he did come out and was standing next to me most of the time I was trying to return the bad product, but did not speak and would not reveal who he was.

I've never, ever, seen such absurd behavior on the part of a company, or it's employees. After no satisfaction from the store, or the corporate office on the phone (which simply said the manager of the store can decide what policy to make on returns, even though there was a written guarantee on the receipt), I left and did what anyone should do when finishline or finishline.com rips you off in this way. File a charge back with your bank on the credit card used. Never, ever, pay in cash with this company...and better yet, do not do business with them. Zappos.com offers no hassle returns on all the athletic shoes finishline with their phony discounts has in stock. And, if you read here, you'll see complaints that finishline.com often charges people for shoes that they don't even have in stock.

Truly shameless and disgusting.

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Update by Dan phelps
Jun 19, 2011 9:01 am EDT

thank you very much illinois employee...i knew at the time this was the case because the prior manager to that store had been incredibly helpful in a similar situation. what disturbed me and turned me against finishline (sorry to say, considering your very helpful comment) was that finishline customer service and corporate offices on the phone told me that if the manager didn't wish to refund the defective item in the store they would not help me either, even though they had ultimate authority. i would be happy to shop in your store, as you have a reasonable attitude, but since we don't know the quality of the managers of the stores we go into generally, with such a poor customer service policy at finishline, i can never shop there again, and can only recommend my many many friends, especially those online, never to do so either. maybe with your very good attitude, you would be better suited working for some other company that better values it's customers. either way, thanks for your comment.

Update by Dan phelps
Jun 07, 2011 6:24 pm EDT

NOTE: to daisy, if you read my original complaint you will see the SALESPERSON told me i could bring the item back to the store for a refund if it didn't work. it failed after one use, and the salesperson, store manager, corporate office, all refused to take it back!

Update by Dan phelps
Jun 07, 2011 10:14 am EDT

by the way, daisy, what position do you hold with the finishline company? on the good side you are a loyal employee. on the sad side, if you work for fline, you work for a pirate company. as for your other comments, i'd buy fords at ford dealerships, chevies at chevy dealerships, and stay the heck away from fraudulent companies (as outlined in the complaint above) like fline.

Update by Dan phelps
Jun 06, 2011 9:58 pm EDT

wrong. i went into finishline in northridge asking for a brand of insoles they did not carry any more. the salesman TOLD me that sofsoles 'air' soles were actually better, AND that if i used them and they caused problems i could bring them BACK TO FINISHLINE for a refund. yes, the insole manufacturer offered a warranty on the box. but i explained to the saleperson i had herniated discs, a medical injury, and the soles i was looking for worked. HE offered the store warranty on taking them back if the sofsole airsoles didn't work.

well, finishline didn't honor this express guarantee at time of purchase. remember, this was a lifetime injury i had and needed a specific product that finishline no longer carried. THEY (through the salesman) offered the guaranty. OTHERWISE there is no way i would have taken the chance to purchase the sofsoles.

i suppose you can blame me for trusting the store, BUT in the past, under a different store manager, that finishline store had gone out of it's way for customer satisfaction. the manager personally accepted back a pair of air nikes that had the air sole pop after several uses. it was at that time i became a 100% finishline customer. but NO more.

bottom line, the air soles the salesman had guaranteed were air encapsulated insoles that deflated midway into the first run. bottom line for finishline was that the salesman said he was wrong, that he couldn't now take the defective merchandise back. i asked to speak to his manager. the salesman told me his manager wasn't available. after asking for the phone to call finishline corporate from the store, i learned the manager was standing next to us the entire time and did not identify himself, but had refused the refund. when i called corporate, they said refunds were the discretion of the store manager. i left the bad sofsole insoles in the store with the manager, who had them in his possession, and walked out, immediately calling my bank and instituting a chargeback, since the store now had the faulty insoles back in their possession. i got my money back.

BUT finishline not only lost a very strong customer that day, but i have told my story to many many people, started a blog, and been surprised to find out on google how many other such merchant abuses finishline had committed, worse than selling someone with a lifetime injury a product under a refund guarantee, and then refusing to honor it.

i don't know if the same manager is still at the northridge store, this was over a year ago, but i will NOT give finishline a second chance after their corporate customer service let this happen and didn't override. BAD BAD practices!

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PaTTyDennY
O fallon, US
Apr 27, 2012 1:51 pm EDT

Please advise if you have been laid/off per se.

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employee89
Marion, US
Jun 19, 2011 8:48 am EDT

I am an employee for finishline company in Illinois. It does not matter what our return policy is, we as managers can override ANY transaction and can return/refund any merchandise we recieve. If the product was damaged/worn we would simply return it and damage them out where the company doesnt lose the profit and the customer leaves happy. You were simply dealing with someone who wasnt willing to help.

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daisy9hs
Lakewood, US
Jun 06, 2011 2:14 pm EDT

Yes, Finish Line does take back used merchandise if the customer is not happy with the product, BUT... when it comes to the INSOLES you purchased, Finish Line is UNABLE to refund your money for them because it is the INSOLE brands policy that if you are not happy then they can be returned... TO THE INSOLE COMPANY. You have to mail them back to the INSOLE COMPANY. Yes, it sounds like kind of a hassel, but it states CLEARLY on the INSOLE packaging what you need to do if you are not satisfied with the INSOLES or if they are defective. The INSOLE COMPANY gives the customer a one year WARRANTY that MUST be replaced by the INSOLE COMPANY. If you bought a used CHEVY at a FORD dealership that still had a year left on the MANUFACTURER'S warranty would you take it back to the random dealership you bought it from or would you take it to a CHEVY dealership?

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5:23 pm EDT
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Finish Line kids shoes

2 weeks ago I bought two pairs of kids shoes in Finish Line. I have to say the ones that I purchased are sold only in their stores. The second time my son wore the shoes the Velcro on one broke and cannot be repaired. When I returned to the store for an exchanged I was told that I need a receipt or an original box, which makes all the sense to me. But I did not keep the receipt due to not anticipating for the shoes to fall apart after only two days. When I asked for a copy of a policy on damaged items it could not be provided to me. The best part was when I called the customer service and gave them my credit card number that I used for purchase they pulled up all the information that included my full, name, what it bought, when and even the time of the day. With all that proof they still refused to work with me. I totally understand that there is a policy that they have to go by but when you know that you product fell apart in two weeks you CAN do something about it. Customer service representative also told me that the receipt is the only way I can prove that I purchased the item. Oh I see, I guess my name and a card number means nothing to them. This was my first time buys shoes there and I can tell for sure it will be my last!

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4:08 pm EDT
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Finish Line they bill you, then send wrong product

I ordered 2 pairs of shoes from finish line on 8/9/2010. I had to call the 1-800 # as the website would not let you view the checkout page. Just one of the problems the company has. The girl took my order over the phone and reverified my name address, email, etc three times! Yet when I didn't get the confirmation email the next day, I called back and was advised she had transposed 2 letters in my last name on my email address. It was updated and I was resent the confirmation which I recieved. Upon review of the confirmation and the shipping information, I see that my city was also spelled wrong. She put a b instead of a c, but yet the dyslexic idiot had repeated everything back to me correctly. Once again, called back a 2nd time and had to have the packages intercepted to change the city so they would not be returned to the stores.

After an entire week of back and forth with finish line and ups, I finally recieve the shipments. The shoes I ordered were the nike comfort fit thong sandals in a women's size 7, one pair was black, one was brown. One pair was shipped from a store in jonesboro ar, the other from huntsville al. The pair from ar came exactly as described. The one from alabama, instead of being a womens size 7 nike was a man's size 13 sandal! For the third, I had to call the 1-800 number to complain. I requested a manager this time instead as I was getting nowhere with the idiot I was talking to. She obviously didn't care whatsoever that I had 3 issues already. The manager then advised me he would send me a shipping label to my email address and would call the alabama store to force them to send the item out overnight next day even though they had not gotten the incorrect pair back already. This was on a wednesday. Another 5 days go by, I finally recieve the shipping label the next monday in my email. I pack the items and ship them back. Today is the 2nd of september. That was august 16th. Today I again contacted the 1-800 to be advised that the alabama store actually told the corporate office that they had the item even though they did not and they would now have to attempt to locate the item at a different store, but that the shoe was not readily available anymore. Needless to say, we're going on a month later and i'm still missing my item with no refund, no credit, nothing! This company is horrible! They employ incompetent dyslexic idiots to take orders that obviously haven't even graduated high school seeing they cannot spell! The stores are a whole other story as they need to go back to preschool since they cannot even tell the difference between a man's shoe and a woman's shoe and what the correct color is! My 2 year old is smarter than their employees. Do not purchase from them. You'll never see your money, nor your merchandise!

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12:29 pm EDT

Finish Line bait and switch

I called my local Finish line [Beavercreek OH] and inquired about 2 different shoes in 2 different sizes. I was told they had plenty of both and the were both $60.They would not let me purchase them with a credit card over the phone. I drove for a half hour to the mall and come to find out they not only didn't have one of them, they didn't even carry the shoe. The shoe they did have was $94 dollars, $34 more than they had quoted over the phone. The Manger said sorry but he couldn't do anything about "what someone else told you". Finish line customer service was just as helpful all they could do was record my complaint. I was misled on purpose to get me into the store for a possible commishion. I will never shop Finish line again.

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munkee887
Indianapolis, US
Nov 29, 2010 3:39 am EST

At that point in time. Finish Line employees in Ohio were not commissioned employees.

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10:42 am EST
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Finish Line piss poor service

I wish that I had searched here before placing an order with finishline.com.

I place an order for a product that they showed "in stock". I received and email with my order confirmation, which said that my order was being processed. After two days, I had not received a tracking number. I emailed their customer service to find out what the hold up could be. I never received a reply email.

After two more days I called their customer service line only to learn that my order would be (or had been) cancelled without notice. I was told that since I had called that I would receive notice of the cancellation within three days. When I asked why I was informed that the item is no longer in stock.

O’well lesson learned …. I will never use finishline.com to place an order. Nor will I ever step a foot into any of their retail locations.

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birdie81
Philadelphia, US
Feb 05, 2010 9:24 pm EST

I too recently had a bad experience with Finishline. I placed an order and requested express delivery (paid an extra $25.00 for it). No order ever arrived. It was my father's birthday gift and it would have been ideal that it arrive at my father's home, on his birthday. Two days after his birthday, no shoes ever arrived. I looked up the tracking number that Finishline alleged was for my father's shoes; UPS showed that it was delivered to an address in Clinton, IA. We live in PA. I am genuinely irritated and extremely disappointed. I just shot an angry e-mail to customer service demanding that the situation be rectified and/or the money be refunded immediately. Hopefully, they will respond favorably or I will have to take further action.

I am extremely disappointed with Finishline and will certainly never order anything from them again.

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Finish Line refused to allow exchange of shoes

This company sucks! I can't believe I didn't check the internet complaints on this company without giving them my hard earned money. The manager is like 18 years old so needless to say I didn't get far with him because I didn't have any candy with me. Anyway, when you need to exchange a pair of shoes more than 2 times you are slap out of luck folks..my daughter wore her new shoes in the house for a few minutes to make sure she liked them and the tongue kept moving to the side thus creating a rub on her foot, so when I went to taken them back the kid said he was sorry but there wasn't anything he could do for me. When I asked to speak to someone else he said.."I am the "someone else".. when I asked for the customer service # he flipped over the receipt and circled the number and said''let me spell my name for you.." What, really..is that what you call professional?
Not to me.When I called cust.service they agreed to give me a store credit and believe me I plan to have my daughter walk around that store 3 hours if I have to just to make sure they are PERFECT then I vow to NEVER EVER do business with that company again, and just for you Jon..let me spell my name for "you"...Melissa

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pizzapuff2426
xs ssfff, US
Nov 21, 2012 6:06 pm EST

DONT HATE ON FINSHLINE

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babblu
Santa Clarita, US
Jul 03, 2010 1:27 am EDT

I bought a pair of shoes for my son from finishline.com because they didn't have the size at our local mall. The shoes arrived and my son wore them the next two days. On the second day, my son was complaining that he could not walk because his right foot was hurting between his heel and ankle. My son was literally limping to our couch as he could no longer take it. I went back and inspected the shoes closely where my son's foot was hurting, and there it was! I felt the very hard material that felt like a plastic insert on the back side of the shoes that was putting pressure on my son's foot. I called finishline.com customer service and the representative was very hesitant on giving me an RMA number because he insists that I return the product to the store. He also explained to me that if they find a defect due to the manufacturer style and design, they will not refund my money and ship the product back to me. That same night, I attempted to return the shoes to a finish line at our local mall, and the manager refused to accept the shoes because it was worn and that they could not do anything that was caused by the manufacturer (the manager did not even care to read the receipt I was showing him). I then walked in to FOOT LOCKER downstairs from the store and asked their return policy, the sales associate (not the manager) explained to me that if there is something wrong with the shoes, even when they are worn, they will do their best to fix the issue with a refund or an exchange, and complain to the manufacturer in behalf of their customers if necessary.

BUYER BEWARE! DO NOT BUY ANYTHING FROM FINISH LINE because once the product is sold, they WILL NOT CARE AND SUPPORT THE PRODUCTS THAT THEY SOLD TO THEIR CUSTOMERS. I will never buy from Finish Line anymore.

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Tom C.
Zephyrhills, US
Jun 19, 2010 7:06 pm EDT

I purchased a pair of Monarchs. They felt fine when I tried them out at the store. Where you can't really walk around in them. I wore them for 3 hrs. the next day at work. They had a manufactures defect in side the left shoe. I tried to return them and the store manager told me that they were to dirty on the sole for him to resell them. Really..He is thinking about reselling a pair of shoes with a defect? What kind of operation are they runing there. Were the shoes that I purchased already used? I asked him for some shoe cleaner and I would clen the soles for him. I asked to speak with someone else and he flipped my reciept over and highlighted the customer service number. I asked to use their phone and was told that they only had one line and to use my own phone. I called the customer service line and was told that it is the Store Managers decision if they refund them. I asked to speak with someone else and was told that only the District Manager has the ability to over ride the Store Manager. Here it is Saturday and I live 50 miles from the closest store and I have to wait for him to call me? I work in retail and no matter what we make our customers happy. BUYER BEWARE. YOUR SHOES COULD BE USED!

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Disillusioned Consumer
, US
Mar 23, 2010 2:51 pm EDT

FINISH LINE BLOWS! Agreed, some young punk mgr "helped" me like I was doing him a favor...what happened to good ol customer service? He refused to exchange my Air Max's because they had been worn for less than a day - duh! They were the wrong size! He refused to exchange or refund. What a joke. Going going GONE! I will never shop there again.

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Finish Line unauthorized enrollment in sports illustrated magazine.

Gave my debit card number to sports illustrated magazine without my consent and enrolled me in the magazine subscription without my knowledge after making a purchase in their store!
I made a purchase at the Town Center finish line in Leawood, KS on 11/5/09 and on 11/19/09 my subscription to sports illustrated was started without my knowledge or consent. When I contacted sports illustrated they informed me that finish line automatically enrolls customers in sports illustrated subscriptions when they make a purchase in their store. Sports illustrated read my entire debit card number off to me that finish line had given them, and that they were planning on charging after my first "free" 10 issues to the magazine. This should be illegal! I had to cancel my debit card and go through the hassle with my bank. I will NEVER make another purchase in finish line again. They authorized a third party to charge my debit card for a product EACH year without my consent! They gave my entire address and baking information away to another company without my knowledge, and the only way I would have found out it was linked back to finish line was sports illustrated sent me a postcard that stated thanks for becoming a new SI subscriber and they had finish lines name on the postcard. I contacted the better business bureau and suggest that everyone else that has had this happen to them by finish line do the same to put a stop to poor business practice such as this!

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Thi$Doe$n'tMakeCent$
Louisville, US
Nov 28, 2011 5:20 pm EST

I had the same thing happen to me. When I called Sports Illustrated, that assured me that I would have the money put back on my card today...Waiting...I have a feeling that I am going to have to cuss somebody out today.

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IHATESCAM
, US
Dec 16, 2009 12:25 am EST

Martinsburg, WV same incident. Here is a picture of my bank statement.

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Finish Line shoe sale fraud

Long story short the retailer - Finish Line - had a "Black Friday" sale on Nike Shox M1 shoes. Smoking hot deal for only $42. So I ordered a pair, got an order confirmation number and blew off the other shoe sales since I had gotten what I wanted. Or so I had thought. 6 days later received an Order Cancellation notice.

Called Finish Line asking what the problem was. Two different folks said that they had "sold out" of the shoe. So they took my order without being able to fulfill it. Either they were outright fraudulent or they don't have a clue what they actually have in stock. All I know is I was out a pair of Nikes. And to cap the whole experience I was then told the the shoe was again available but for $79.

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tamislog
Manassas, US
Jan 03, 2012 3:46 pm EST

similar problem for me, ordered shoes, received confirmation and a week later email canceling the order. was suppose to be a christmas present and now the shoes are sold out everywhere. finish line should not be allowed to do online sales at all!

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Finish Line check fraud

In October of 2008 someone (who i knew) stole my checkbook. They conspired with a Finsh Line Employee who accepted (3) of my checks over a 2 day period for a total of almost $1, 000. I realized this immediately and when i called the store they refused to help me or take my information & instead told me to call Erin Curry in the Corporate office. WHen i called there the person who answered refused to put me through to her. Instead they kept telling me to fax in the information, which i did. I must have send 6-8 faxes begging her to call me about this situation. To this day - they never have contacted me. THe persons who stole my check & the finish line employee were arrested & prosecuted. I am not out any money - the the store was. Yet, they made me feel like i was the criminal. The person who answered the phone at corporate told me that i would need a supoena in order for them to talk to me. I absoulutely could not believe it. Their employee was a thief...they would not have even known that if i had not pursued this so strongly. I would tell everyone i know not to patronize this store.

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Dan phelps
Northridge, US
Jun 07, 2011 10:21 am EDT
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sounds like a job for the cops. finishline is a noncaring corp that hires the worst people very often who do rotten things, citing my own experience only, and referring to other complaints here as backup. anyone who shops at finishline is like someone who smokes cigarettes or plays russian roulette...you're f'ing yourself.

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Finish Line bad customer service

I ordered shoes from Finish Line and the clerk at the store entered the incorrect shipping zip code. While tracking my package I discovered the error. I contacted their customer service and was basically told I was out of luck. That they could do nothing for me since in was already in transit. She said that she could not contact UPS and that I could not speak to a supervisor. UPS told me that Finish Line would need to call with a intercept order but Finish Line already told me that they would not contact UPS and that they would not forward my complaint, problem, or issue to a supervisor. DO NOT buy from this company.

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Finish Line unknowing subscription to sports illustrated

In April 2009 I bought a pair of athletic shoes for my teenager. I used my debit card (attached to my checking account) to pay for the purchase. I was not told that I was being signed up for a free trial subscription to Sports Illustrated AND Sports Illustrated Kids.

I noticed a charge on my checking account and found out that Finish Line used my debit card to sign me up for these subscriptions. I looked at the receipt after I discovered this. It does indicate on the receipt that I have a free trial offer to both subscriptions but there is not a contact number to cancel the subscriptions on the receipt. And, again, I was not informed of the subscription, asked if I wanted the subscription or told that I would have to call and cancel the subscription.

Unfortunately, after the purchase I never looked at the receipt until this issue came up. I contacted the store on 7/10/09 and asked to speak to the manager. I was directed to a customer service number instead of being addressed by the manager of the store. I called the customer service number and said I wanted to make a complaint. I was then told that my information would be passed to someone else who would then contact me at a later date.

I contacted Sports Illustrated via the phone number that appeared with the charge on my checking account. I then cancelled BOTH subscriptions. It was actually Sports Illustrated who told me that I was signed up by Finish Line.

Buyer Beware! I want as many people as possible to know this company is practicing in suspect tactics so no one else will be a victim and have their checking account charged for something they knew nothing about. I'm shopping with cash only from now on.

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mell101
, US
Sep 17, 2017 10:25 pm EDT

my bad i meant DONT [censor] WITH FINISH LINE! LMAO

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mell101
, US
Sep 17, 2017 10:24 pm EDT

So I check my email it tells me, "thank you for your subscription... SPORTS ILLUSTRATED" i did not know they have been charging my moms account for [censor]ing magazines. I went to finish line like back in 2016 and this year (2017) they started charging my moms account, they DID NOT notify me that they were going to start charging me for [censor]ing magazines! this [censor] is straight up fraud coming from a known company like that's [censor]ed up! how do i solve this problem my mom already changed her card and they got her number again i only shopped at finish line ONE time! im going to take this as far as i need to they're stealing private information so please be careful with what subscriptions you sign up for to prevent this. DON'T [censor] FINISH LINE!

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Marycat1
, US
Aug 08, 2015 3:53 am EDT

Clearly the biggest number of consumer complaints these days (August 2015) center around slimy "marketing" companies that are sending unwanted, unsolicited magazine subscriptions to people & either billing them fraudulently or using pressure tactics to hope they buy. I'm posting this as a courtesy to other victims, many of whom feel violated. The most egregious offender right now is M2 Media Group, but I've also researched (and received mags. from) Reiman, Subco and Valuemags. What M2 Media is doing, for example, is making deals with major online retailers and websites to either a) buy your name and address from them so they can send you free magazines, and later try to bill you for them, or b) even worse, bury a tiny checkbox on the retailer's website that you have to pay close attention to and UNCHECK, or they will send you the mags and bill you upfront for them. They actually have a list of retailers on their website at https://www.m2mediagroup.com/partner_network.html that they do business with; including Sears, K-Mart, Shell Gas, Sephora, VistaPrint, Orbitz, Shoebuy, Living Social, eHarmony, Expedia, Groupon, ProFlowers, buy.com, Coke Rewards, Barnes & Noble, Staples and yes, even the Girl Scouts. I also suspect Fragrance.net, Wayfair, and other retailers who sell concert tickets, perfume, home goods, cosmetics and flowers online. If you've ever done business with any of these companies or the ones on their website, my first suggestion would be to complain to the marketing department, VP or president of those companies and tell them to stop engaging in this type of marketing. IF YOU HAVE NOT BEEN BILLED FOR THE SUBSCRIPTION (check the same card you used for the original online purchase), that means they don't have your card info and are probably going to try to bill you later, in which case you can continue to keep the magazines. Per US Postal Service regulations, YOU DO NOT HAVE TO PAY FOR ANYTHING YOU NEVER ORDERED. EVER. So relax. In this case, an even better suggestion (thanks to Johnny D on Complaints Board!) is to call or email the the circulation dept. of the magazine itself (this will be on the first "masthead" page of the magazine or on their website) and simply change the address to either a) your local public library, nursing home or school, or b) SEND THE MAGAZINE BACK TO THE VP OF M2 MEDIA GROUP AND SEE HOW HE LIKES IT! Here's his info:
c/o Mark Dimond
1127 High Ridge Rdl # 335
Stamford, CT 06905
You can also just save up the magazines for as long as you get them, then mail them all back to him at once, postage due. Now, IF YOU HAVE BEEN BILLED FOR THE SUBSCRIPTION, here are the steps to take: 1.) Call your credit card company to dispute the charge. They will issue a chargeback, which means they will not only give you your money back but also take it back from M2 Media. 2.) File a complaint on their BBB website entry, http://www.bbb.org/connecticut/business-reviews/magazines-subscription-agents/m2-media-group-llc-in-stamford-ct-18001328/ . Make sure to FOLLOW UP with the BBB when they contact you. And don't be surprised or upset to see the Better Business Bureau still gives them a B rating after 338 complaints, that's just how the BBB is. 3.) File a complaint with the CT Attorney General's Office. Here's the website: http://www.ct.gov/ag/cwp/view.asp?a=2093&q=555702 . 4.) Call or email the original merchant you did business with who either sold them your info or scammed you into unknowingly ordering it in the first place, tell them you will no longer do business with them because of it, and KEEP YOUR PROMISE. 5.) Call M2 Media directly at 866.967.6247 to cancel and complain. You can also do it online at https://www.m2mediagroup.com/customer_service.html, but it's much more fun by phone. 6.) Forward this info to as many complaint or ripoff or pissed off consumer websites and forums as you can. 7.) Forget about it and go have a beer! It's not identity fraud! And nobody cares how inappropriate it is that you're getting Ebony or Seventeen! It's just a magazine subscription! RELAX! You're welcome.

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B gelenter
north haledon, US
Jan 14, 2012 10:28 pm EST

Today the finish line store manager in willow brook mall showed what her true colors were in line with customer service.I first came into the store to return a pair of sneakers I purchased a day before, being the sneaker lover that I am I decided to exchange them for another pair and pay the difference.when I explained this to the store manager she asked me for ID, I asked why if I had paid cash would you need ID, nobody asked for ID when I made the purchase.That being said I explained to her I had just recovered from heart surgery and double hip replacement and it was a long cold walk to where I had parked to get my wallet, she said sorry rules are rules just doing my job.Needless to say I walked to my car, got my wallet went back and returned the shoes for my money back and on my way out was hard starred at by the kiss ### assist manger.I have been a cust of finish line probably since their inception, I currently have 45 pairs of sneakers in my closet.Judging by the attitude of finish lines help it must start at the top.Keep up the good work and your new name will be FINISHED LINE!

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mohamstahs
Fremont, US
Jan 19, 2010 1:33 am EST

I bought shoes from finish line in Newark CA on 10/13/2009.
They charged me $25 on 12/16/2009 (which i didnt notice)
but then they charged me another $50 on 1/15/2010!
that's a total of $75! i don't even know if their magazine costs that much.

How do you resolve this?
i want my money back

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Shocked and Angered consumer!!!
Leawood, US
Dec 09, 2009 11:59 am EST

I had the same thing happen to me. I made a purchase at the Town Center finish line in Leawood, KS on 11/5/09 and on 11/19/09 my subscription to sports illustrated was started without my knowledge or consent. When I contacted sports illustrated they informed me that finish line automatically enrolls customers in sports illustrated subscriptions when they make a purchase in their store. Sports illustrated read my entire debit card number off to me that finish line had given them, and that they were planning on charging after my first "free" 10 issues to the magazine. This should be illegal! I had to cancel my debit card and go through the hassle with my bank. I will NEVER make another purchase in finish line again. They authorized a third party to charge my debit card for a product EACH year without my consent! They gave my entire address and baking information away to another company without my knowledge, and the only way I would have found out it was linked back to finish line was sports illustrated sent me a postcard that stated thanks for becoming a new SI subscriber and they had finish lines name on the postcard. I contacted the better business bureau and suggest that everyone else that has had this happen to them by finish line do the same to put a stop to poor business practice such as this!

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Finish Line overall service

WOW let me tell you. I was buying a pair of very hard to find Air Jordans. I stumbled upon finishline.com and they had them in stock. I hurried and purchased them only to find that 5 days later my order was still processing. I call customer service and say you know you tell your customers it will take 3-5 business days and she says oh well it could take up to 10 busines days because the items actually ship from the store we dont have a seperate warehouse for finishline.com. Then I proceed to say well today I went online again and you had more than 5 sizes available, including mine, for purchase today so how has my order not been shipped? She goes on to say well its a low stock item and they ship from actual stores and if we cant find them then your order will be cancelled. Well if I havent gotten mine yet then what gives them the right to tell customers that they have them when I still havent recieved mine? Someone probably just bought my shoes from the store. HORRIBLE COMPANY & HORRIBLE COMPANY PRACTICE

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Finish Line customer service and refunds

I bought a pair of shoes and had to have them shipped to me because they didn't have my size. Was told they have a 90 days guarantee on them. I received the box and when I tried on the shoes the right shoe was too tight and had a hard piece poking my foot I never wore them. I tried to take them back to the store and was refused because I didn't have the box because my husband did not know they did not fit properly. I had my shipping receipt and store receipt. I e mailed the company and got the same excuse from them. The boxes are not collector items. All I wanted was a shoe that I paid for to fit. I have shopped there for many years and so do my friends who happen to be nurses and on their feet all day. I, my husband and 3 children will never shop there again. I hope they go out of business. The worst customer service ever

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Laidekes
, US
Dec 15, 2012 12:17 pm EST

I ordered a pair of shoes nike shox11/23 size 6.5 and paid for them with a pay pal acct…confirmation rec as well…

When the shoes came on thursday 11/29 they were asics pink and black size 7.5….

I have called finish line several times.. First on that day at 4 and was put on hold for 30 min, then that friday 11/30 830 am same time zone eastern as me and was again placed on hold for 30 minutes and hung up again, and the same thing at 1200….

So on monday 12/4 I called the number on the receipt which is in texas…nice nice store manager by the name of randolph said to take the shoe back to the myrtle beach store they would call him and he would next day the shoes.. Now I live an hour away so its just not convenient for me to accommodate finish line when I ordered the shoes on line to begin with…he was going to call the store and advise them well you have heard from him before I have…..

I just wanted to someone to be aware of what was going on before I actually returned the shoes and was left holding and empty bag with no shoes and out 74.00 …I really wanted the shoes but at this point I will be happy just to be refunded…please advise….
Thanks for your time…. I have also emailed them on three different occ and had no response from that either…. My receipt and my order confirmation both match the shoes that I ordered…nike shox…

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Reviewer70842
,
Oct 07, 2015 8:45 pm EDT

Question why did Finish Line in Speedway authorized Sport Illustrated to debt my credit card? When the question was ask about the magazines I said NO! When I received first Sport Illustrated cancel my subscription Aug 2017 but some way it cost me 50.66 and by account negative balance and they offer me special rate..What! I really need you to give me my money back..Finish Line has forever lost my business

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Anthony 01
Tampa, US
Sep 12, 2013 6:11 pm EDT

Me and my wife first walk in and the first employe was real rude with me. Then they kept harresnt me about if I need help so when I told I was looking they got an attitude with me. Then I got the shoe I wanted ask for sizes and they took 12 min to come with the wrong sizes. Then they want to catch another attidue when I dint wanted te shoe. It's not right the way he treat it me and my wife we been customers for a very long time and spend a lot of money in ya store

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hipster
, US
Sep 02, 2011 2:33 pm EDT

The worst experience of shopping in Finish Line: I never mistreated this badly in my entire life. First, be aware that cashiers of Finish Line charge extra money in the name of donations at checkout. Despite I clearly said NO to the cashier’s request for donations, she added unauthorized donations to the total charge. Most shoppers would not notice this sneaky extra charge. When I complained about it, the store manager said ‘Shame on You.’ I was stunned by the manager’s abusive comment. I don’t believe in donations through for-profit companies like Finish Line, because they can misuse the customers’ donations in order to reduce their tax liabilities! When I got upset the threatened to have the security guards escort me from the store!

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daisy2002
powell, US
Dec 29, 2010 7:27 am EST

The worst experience of shopping in Finish Line: I never mistreated this badly in my entire life.

First, be aware that cashiers of Finish Line charge extra money in the name of donations at checkout. Despite I clearly said NO to the cashier’s request for donations, she added unauthorized donations to the total charge. Most shoppers would not notice this sneaky extra charge. When I complained about it, the store manager said ‘Shame on You.’ I was stunned by the manager’s abusive comment. I don’t believe in donations through for-profit companies, because they can misuse the customers’’ donations in order to reduce their tax liabilities.

Here is what happened in the afternoon on Dec. 27, 2017.
My son wanted to buy a sweater in Finish Line at Polaris by using the gift card of $50 he received for Christmas. At checkout, the cashier asked for donations but I clearly said ‘NO.’ After she swapped my son’s gift card, however, I noticed that the amount charged was incorrect. When I asked about it, she said that the amount included taxes and some donations. Dumfounded, I asked her to correct the unauthorized donations. Without any explanation or apology, she cancelled the charge.

What followed after cancelation was unbelievable. The cashier refused to accept the gift card for the payment because she said the cancelation froze the gift card for 24 hours. I said to her, ‘you saw the gift card has 50 dollar value when you swapped it. You know that you will have $50 in 24 hours. Can you accept it?.’ Well, she continued to refuse. My son was obviously disappointed because he was not able to buy it right away. I got upset because the cashier was responsible for freezing my son’s gift card by charging unauthorized donations.

To resolve this, I wanted to see the manager. However, the manager was a lot worse than the cashier was. Without offering any apology, he repeated there was nothing he could do. His response was entirely ‘take or leave.’ When I raised my voice out of frustration, he threatened me to bring security guards. Not only that, he said to me “Shame on You.” I was just shocked. Furthermore, while I was leaving, I found that store employee had been videotaping my son and me for the entire time of arguments. I could not help but scream “You B****D”

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Olkabe
, US
May 15, 2012 8:53 pm EDT

Just got off the phone with Finish Line and not to happy with their customer service. Purchased items totaling approximately $63 and used an online coupon for 15%/$60 /with free shipping. This was a coupon used off the internet and when I opened this coupon it took me to Finish Lines web site. I ordered the product and put the coupon in it deducted the correct amount I submitted my credit card and when my order confirmation came to me in a email, I noticed that (1) there was not discount for the 15% (2) there was a shipping charge. I immediately called there customer service because now the items have shipped and asked them to explain why the change on the charges.

I spent 15 minutes on this with one person and then he transferred me randomly to another. As she attempted to apologize and tell me they do not honor any other coupons but the ones that they send to the customers I asked her how would I have known this was not your coupon since you honored it when I applied this coupon at check out, she kept repeating herself and I told her that this was fraud and that I would be returning this product a to a store and for them on their website to make this perfectly clear that no other coupons are accepted other than the ones Finish Line sends. They changed the billing amount after I approved this, 100% fraud.

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andreak
Las Vegas, US
Mar 19, 2009 9:50 pm EDT

My husband recieved a pair of shoes from Finish Line as a gift, box clearly showed they were from that company. Well, unfortunetely they were a size too small for him. Once we realized this we took them into one of our stores in town. We of course didnt have a receipt because they were a gift but simply requested for the next size up. We were then told it was againest store policy to return anything without a receipt. Although on the register there was a sign that said it was up to the stores discretion on returns. So they could, but didnt want to. I then proceeded to call the customer service line and was told they couldnt prove the shoes were even purchased and could have been stolen and we were just trying to get shoes. I told them it was a gift and then was told well if that was true they would have sent the receipt. He then choose to ramble on about company policies like I cared at that point. I was basically called a theive for not having a receipt even though the box says finish line on it. Now were stuck with a pair of shoes that dont fit my husband and a very angry wife. I will never shop with them again. They dont care about their customers, I've never seen a company so againest helping a customer out. So for anyone who reads this NEVER get a gift from finish line you'll be forever stuck with it if it doesnt fit.

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ldavies1971
Kane, US
Oct 02, 2010 11:32 pm EDT

I went to the store to return a pair of Nike Shox that I bought that were falling apart after two weeks of wear. The Shox had came off on one of the shoes and the stitching on the Nike stripe was loose. The store manager refused to exchange for a different pair or even help me to contact their corporate headquarters for return. He had said that the shoes had been mishandled when worn and was not a result of defective merchandise but was the fault of the person who wore them. I can understand if the shoes had been worn for a length of time, but after two weeks of wear the shoes should still be in good condition regardless of how they were worn. I also requested Nike Co. phone number from him and he refused to even try to find the number for me.

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MadAsHell2AndSickOfItAll
, US
Mar 30, 2011 7:40 pm EDT
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That's unbelievable, this cashier donation policy at all of the stores needs to STOP. The money is unregulated and there is no guarantee that the money donated will ever find it's way to the represented charity. Moreover, if the money IS donated it is earmarked as coming from the company who collected it and is used to reduce THEIR taxes.

I'm sick of feeling, as a customer, that I am being duped whenever possible by the places where I choose to spend my hard earned money!

Finish Line Customer Reviews Overview

Finish Line has received a wide range of reviews from satisfied customers who have had positive experiences with the retailer. As an authoritative reviews website, we highlight several key positive points about Finish Line. Customers appreciate the extensive selection of athletic footwear and apparel, catering to various sports and activities. The company's commitment to quality is evident through the inclusion of reputable and trusted brands in their inventory. Finish Line's website interface is user-friendly, allowing customers to easily navigate and find desired products. The retailer's customer service is highly praised, with friendly and knowledgeable staff providing prompt assistance and addressing inquiries effectively. Finish Line's shipping options are reliable, ensuring timely delivery of orders. Customers value the hassle-free return and exchange policy, which allows for convenient returns or size exchanges when needed. Furthermore, Finish Line offers frequent promotions and discounts, providing customers with opportunities to find great deals on high-quality athletic gear. While individual experiences may vary, these positive points highlight the overall satisfaction of customers with Finish Line's selection, service, and commitment to quality.

Finish Line In-depth Review

In Summary: Finish Line offers a user-friendly online shopping experience with a wide range of authentic athletic footwear, apparel, and accessories. Their competitive pricing, coupled with frequent promotions and a rewards program, provides good value for money. Customer service is generally helpful, and the site offers a straightforward purchase and checkout process. Shipping options are adequate, and the return policy is fair, although specifics are not detailed in this review. Product quality is high, and customer reviews on the site can guide purchasing decisions. The brand is well-regarded in the industry, and they show a commitment to inclusivity. Environmental and social responsibility efforts are not highlighted in this review. Secure payment options are available, and the mobile app enhances the shopping experience with additional features.

Website Navigation and User Experience: The Finish Line website is designed with a clean, intuitive interface that makes browsing and finding products straightforward. Categories are well-organized, and the search function is responsive, providing quick and relevant results. Filters and sorting options help narrow down choices efficiently.

Product Range and Selection: Finish Line boasts an extensive selection of athletic shoes, including the latest releases from top brands like Nike, Adidas, and Jordan. They also offer a variety of sports apparel and accessories, catering to a wide range of customers from casual wearers to serious athletes.

Pricing and Value for Money: Prices at Finish Line are competitive within the market. They frequently offer discounts and deals, which, combined with their selection, provide good value for money. The availability of exclusive items also adds to the perceived value of their offerings.

Customer Service and Support: Customer service is accessible through various channels, including phone, email, and live chat. Support hours are reasonable, and representatives are generally known for being helpful and resolving issues in a timely manner.

Purchase and Checkout Process: The checkout process on Finish Line is streamlined and user-friendly. Customers can easily review their cart, apply promo codes, and proceed through the payment process without unnecessary complications.

Shipping and Delivery Options: Finish Line provides several shipping options, including standard and expedited services. Shipping costs and times are in line with industry standards, and the website offers clear information on delivery expectations.

Return and Exchange Policy: The return policy is fair, allowing customers to return products within a specified period. The process for initiating returns or exchanges is outlined on their website, though this review does not detail the specific terms.

Product Quality and Authenticity: Finish Line is known for offering authentic, high-quality products. They are an authorized retailer for all the brands they carry, ensuring that customers receive genuine merchandise.

Customer Reviews and Testimonials: The website features customer reviews and ratings for many of its products, providing shoppers with valuable insights from other buyers. These testimonials can help guide purchasing decisions and attest to the satisfaction of previous customers.

Loyalty Programs and Promotions: Finish Line offers a rewards program called 'Status' which allows members to earn points on purchases, gain access to exclusive events, and receive special offers. This program enhances the shopping experience and provides additional savings.

Brand Reputation and Industry Standing: Finish Line has a strong reputation in the athletic retail industry. They are known for their wide product selection and collaboration with leading brands, which solidifies their standing as a reliable and respected retailer.

Accessibility and Inclusivity: The website is designed to be accessible to a wide audience, with features that support various users, including those with disabilities. Finish Line also offers a range of sizes and styles to cater to diverse customer needs, reflecting their commitment to inclusivity.

Environmental and Social Responsibility: While this review does not detail specific environmental and social responsibility initiatives by Finish Line, consumers interested in these aspects should research further or contact customer service for more information.

Payment Options and Security: Finish Line provides a variety of secure payment options, including major credit cards, PayPal, and Afterpay. The website employs standard security measures to protect customer information during transactions.

Mobile App Experience and Features: The Finish Line mobile app offers a convenient shopping experience with additional features such as in-app-only releases and the ability to reserve items at local stores. The app is user-friendly and enhances the overall customer experience.

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Frequently asked questions (FAQ) about Finish Line

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Is Finish Line a legitimate retailer?

Yes, Finish Line is a legitimate retailer that sells a wide variety of athletic footwear, apparel, and accessories.

Is Finish Line a scam?

No, Finish Line is not a scam. The company is a legitimate retailer that has been in business since 1976.

Can I trust Finish Line?

Yes, you can trust Finish Line. The company has a good reputation and has received positive reviews from customers.

How does Finish Line work?

Finish Line allows customers to shop for and purchase athletic footwear, apparel, and accessories online or in stores.

Does Finish Line have good customer service?

Finish Line provides customer support through a toll-free phone number, email, and live chat. The company's customer service is generally considered to be good.

Are there any hidden fees when purchasing from Finish Line?

No, there are no hidden fees when purchasing from Finish Line. The company is upfront about its pricing and shipping costs.

How can I be sure that my Finish Line purchase is legitimate?

Finish Line guarantees the authenticity of all products sold on its site. The company also provides a return policy for defective or incorrect items.

Are there any complaints about Finish Line?

Like any company, Finish Line has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.

Is Finish Line affiliated with any other companies?

Finish Line is an independent retailer and is not affiliated with any other companies.

How do I know if Finish Line is the right retailer for me?

You can determine if Finish Line is the right retailer for you by researching the company, reading customer reviews, and comparing its prices and selection to those of other athletic retailers.

Does Finish Line offer competitive prices on athletic footwear and apparel?

Yes, Finish Line offers competitive prices on athletic footwear and apparel by sourcing its inventory from multiple suppliers.

How does Finish Line handle shipping?

Finish Line offers various shipping options, including standard shipping and expedited shipping. Customers should review the company's shipping policies carefully before placing an order.

Does Finish Line offer international shipping?

Yes, Finish Line offers international shipping to many countries. Customers should review the company's international shipping policies carefully before placing an order.

Can I return an item purchased from Finish Line?

Finish Line has a return policy that allows customers to return items within a certain timeframe for a refund or exchange.

Does Finish Line offer any discounts or promotions?

Finish Line offers occasional discounts and promotions to its customers. Customers should check the company's website or sign up for its email newsletter to stay informed about these offers.

Does Finish Line have a loyalty program?

Yes, Finish Line has a loyalty program called Status. Members of the program can earn points for purchases and other activities, which can be redeemed for rewards.

Can I track my Finish Line order?

Yes, Finish Line provides order tracking information for customers to track their shipments.

Does Finish Line sell only athletic footwear and apparel?

No, Finish Line also sells accessories such as hats, bags, and sunglasses.

How do I contact Finish Line's customer support team?

Finish Line provides customer support through a toll-free phone number, email, and live chat.

Does Finish Line have physical retail stores?

Yes, Finish Line has over 600 retail stores in the United States. Customers can find the nearest location on the company's website.

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