FGB - First Gulf Bank / credit card insurance

dubai, AE Review updated:
Contact information:

i am really disappointed by the customer service FGB provides. There was 360 Insurance fraudulently activated on my card by one of the FGB staff and i complained the customer service team and asked them to listen to the call. i was dragged from pillar to post and nothing has been done since one month. It looks like no one is willing to entertain customer complaints as they clearly know they were not being compliant. Further more my calls were coldly transferred to active insurance team and the staff i spoke to was very unprofessional. He refused to let me speak to his manager and made a false promise that his manager will call me before 5 pm. His name was "Sagar Moolani". He had no knowledge of what he was talking and clearly seem frustrated on the call as he just wanted to get away from it. However i called back and re-registered the complaint.
There are two references No of the complaints but no action has been taken yet for any of these complaints.
The two reference no are SR8867938 and SR8964267.
If the quality monitoring team can listen to the calls when my insurance was activated the issue can be resolved. However i am not sure if anyone will get back to me and solve this issue.

Nov 03, 2016
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  • Ma
      Nov 10, 2016

    Uae residence for your info

    If you been a victim of unauthorized credit card charges
    Eg. Active 360 insurances etc...

    Please contact the uae central bank

    This bank will not provide you a clear answer on how to resolve their mistake. My service request is pending since 05 months and they keep on saying a lot of delaying reason.

    Consumer protection unit
    Toll free: 800 cbuae [protected])
    Fax: [protected]


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