Fashion Novaitems not received, no response, customer service non-existent

I placed an order on fashion nova on November 22nd at 5:37pm according to their website. It has been successfully paid for and online the order status is unfulfilled and rightfully so. When checking out with my coupon code I was granted free 2 day shipping. I read their policies and after calculating processing time it should have arrived already.See the Top 10 Worst Companies in California City, CA I am really worried I am being scammed since I am yet to speak to an actual person on their customer care hotline or even get a response through email or even a response through Instagram ( comments on photos and private dms). What I ordered was a gift and all I want is the items themselves asap. Can someone help me please

order number #[protected]

Dec 10, 2018

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