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Factory Outlet Store / lost? order

1 United States

I ordered a battery for a Sony wireless phone. I received confirmation that the order was sent but I never received the order. There was no tracking number to track the shipment. I contacted Factory Outlet Stores via email and didn't receive a response. I contacted them using their toll free number and was put on hold. After 15 to 20 minutes I explained my problem to an operator; she told to hold for a supervisor. I was put on hold again for another extended period before a supervisor talked to me. The supervisor assured me that a replacement battery would be sent that same day. I asked for a email to confirm the shipping and was assured that I would receive an email that same day. I have not received my battery nor an email that confirmed the battery was shipped. Factory Outlet Stores customer service does not encourage me to order from them again.

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