fees associated with monthly rentals... fine print
***your monthly fee can be increased with or without notice
***there is a one time default fee of $150 if your account is 31 days past due
***company requests 15 days notice to vacate but as long as you have vacated and notified the office by the close of business the last day of the month it is acceptable to vacate
***this information was provided to me by the corporate office on 9/28/2017***
Charged for Entire Month Although Unit is Vacant
I rented a storage unit at the EZ Storage in Woodbridge, VA for a deployment to Afghanistan in October 2014. My account was set up on auto-payment and my bill was always paid on time. My original rental rate was $135 a month and then increased in Jan 2015 to $157 a month, which I continued to pay faithfully. I finally went to pick up my belongings and move...
Read full review of ezStorageCharged for an entire month although storage unit is vacated
I had been renting an EZ Storage unit in Woodbridge VA, since Oct 2014 when I deployed to Afghanistan, I always paid on time using a credit card on auto payment. Today (August 1st 2015), I vacated the unit before 5pm and upon check out was told that I would be charged the entire $157 for the month of August anyway. I normally would not complain however, I...
Read full review of ezStorageIs ezStorage legit?
ezStorage earns 91% level of Trustworthiness
Perfect Trust Endorsement: ezStorage achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for ezStorage. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
ezStorage has registered the domain name for ezstorage.com for more than one year, which may indicate stability and longevity.
Ezstorage.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Ezstorage.com you are considering visiting, which is associated with ezStorage, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for ezStorage have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
However ComplaintsBoard has detected that:
- While ezStorage has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- There was some difficulty in evaluating or examining the information or data present on the ezstorage.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Ezstorage.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The ezstorage.com may offer a niche product or service that is only of interest to a smaller audience.
Rip-Off
They never provided the discounts as promised. Auctioned my unit after I made them aware of new payment date for an amount more then what was due. They did pass my information on the person who they auctioned my unit to, who sold my property back to me. They then allowed me 4 additional days to move my items. The issue is that they then posted that amount as collections on my credit report after they were paid already!
If you paid your bill on time you wouldn't have gotten auctioned. Did you ever think of that? I am so sick of reading about complaints from people who don't pay their bills and then expect a business to store your crap for FREE! Stop being a deadbeat and pay your bills. It's nobody's fault but your own.
WOW..Nasty person ladyeveline have some compassion. I lost my full-time job and lucky I had family to help me. You really don't have to be rude. One day you will go throw something in your life.
Auto termination of contract because I had not put anything in unit
I paid for a rental unit since August that I was unable to use because of health reasons. The payment on the unit was current and I owed the company no money, I simply hadn't had a change to load my belongings to the locker. October 1st I received a call from the property manager who told me since I had rented the space since August and had not put any of...
Read full review of ezStorage and 1 commentUnethical
Had first month free, asked employee when do I pay for the following month. Was told that I will be getting a bill in the mail for september. I waited all throughout september for the bill nothing in the mail. Recieved a bill October 4th stating that I owe month of September and october plus a 50 penalty fee for not paying Sept month on time. Called Ezstorage to complain that I never recieved a bill for September they laughed at me and told me that they dont send bill's out. Told the manager I was told by his employee I would recieve a bill that's what I was waiting for. Told me that I was lieing and his employee would never say that.My girlfriend heard him say that as well.I felt like I was scamed out of 50. I paid the fee because I dont want my credit to be effected but am no longer doing business with them.
Had first month free, asked employee when do I pay for the following month. Was told that I will be getting a bill in the mail for september. I waited all throughout september for the bill nothing in the mail. Recieved a bill October 4th stating that I owe month of September and october plus a 50 penalty fee for not paying Sept month on time. Called Ezstorage to complain that I never recieved a bill for September they laughed at me and told me that they dont send bill's out. Told the manager I was told by his employee I would recieve a bill that's what I was waiting for. Told me that I was lieing and his employee would never say that.My girlfriend heard him say that as well.I felt like I was scamed out of 50. I paid the fee because I dont want my credit to be effected but am no longer doing business with them.
on sunday october 30 at 1:30 and 2pm i went into my storage unit and found my 43" tv broken (top of tv bowed and screen spider cracked. also my keurig was cracked as well.
costs:
televison: 43" onn 260.00
keurig: 200.00
more over the television was at an angle and the keurig was on the floor. no one but me has a key.
Ive asked for the truck on sundays because thats when im able to move im using monroeville pa ez storage when i used ez storage in north hill never had a problem getting truck on sunday why should i have to rent a truck when I choose the location for the Benefits
I have a unit with this company at their Woodbridge, VA location. I became unemployed and had to store my belongings as well as give up my apartment. At one point I was in default due to having exactly not one penny to my name. I was though about to receive a settlement check from an arbitration and called and asked for just one day in order to pay what I owed them. This was one day after the scheduled auction. The manager at the facility indicated that they would not extend me one day...even after explaining the situation. I asked for a number for someone higher in authority. He indicated that he would forward my request but that the answer would be the same. I spoke to someone who if I recall indicated they were a regional manager and was told the same thing. When I asked to have the name of someone higher, was told that there was no one else to speak with. Fortunately, I received some unexpected funds. I paid them. But I tell you, I can't wait to remove my articles from this company's storage and when I do, I'll probably go to jail for the words I have for them. And trust me...that auction was NOT going to take place. Beware this company!
this company follows maryland state guidelines as a tool for company gains, they charge extremely high default in order to escalate your bill for maximum profit and then auction your belongings to satisfy moneys owed to turn over units that have not paid rents as quickly as possible.beware of this company and its pratices.
Overview of ezStorage complaint handling
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ezStorage contacts
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ezStorage phone numbers+1 (877) 467-8673+1 (877) 467-8673Click up if you have successfully reached ezStorage by calling +1 (877) 467-8673 phone number 0 0 users reported that they have successfully reached ezStorage by calling +1 (877) 467-8673 phone number Click up if you have UNsuccessfully reached ezStorage by calling +1 (877) 467-8673 phone number 0 0 users reported that they have UNsuccessfully reached ezStorage by calling +1 (877) 467-8673 phone number+1 (443) 539-3000+1 (443) 539-3000Click up if you have successfully reached ezStorage by calling +1 (443) 539-3000 phone number 0 0 users reported that they have successfully reached ezStorage by calling +1 (443) 539-3000 phone number Click up if you have UNsuccessfully reached ezStorage by calling +1 (443) 539-3000 phone number 0 0 users reported that they have UNsuccessfully reached ezStorage by calling +1 (443) 539-3000 phone number
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ezStorage emailsliberty@ezstorage.com99%Confidence score: 99%dalecity@ezstorage.com98%Confidence score: 98%waldorf@ezstorage.com97%Confidence score: 97%perring@ezstorage.com96%Confidence score: 96%owingsmills@ezstorage.com79%Confidence score: 79%elkridge@ezstorage.com78%Confidence score: 78%burtonsville@ezstorage.com77%Confidence score: 77%catonsville@ezstorage.com77%Confidence score: 77%columbianorth@ezstorage.com75%Confidence score: 75%bethesda@ezstorage.com74%Confidence score: 74%
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ezStorage headquarters8221 Snowden River Pkwy, Columbia, Maryland, 21045, United States
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ezStorage social media
Recent comments about ezStorage company
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