WhyNotLeaseIt Customer Service



1750 Elm Street, Suite 1200
New Hampshire
United States - 03104

Customer Support Phone Numbers

Mon8:00 AM - 11:00 PM
Tue8:00 AM - 11:00 PM
Wed8:00 AM - 11:00 PM
Thu8:00 AM - 11:00 PM
Fri8:00 AM - 11:00 PM
Sat9:00 AM - 11:00 PM
Sun10:00 AM - 11:00 PM

WhyNotLeaseIt Complaints & Reviews

WhyNotLeaseIt / over charging

Sep 09, 2019

I haven't checked my credit card statement in a while for details. I recently saw a $179.81 charge for why not lease it, I was supposed to be done payments 3/2019, this was August now. I immediately canceled my card, called why not lease it just to be on hold forever. I'm calling Capitol...

WhyNotLeaseIt / kitchen table and chairs

Aug 07, 2019

This company is a rip off I ordered a table and chair set from Kmart. Then I see this company wants to charge $200 more than it's worth. Canceled the same day which was on July 30th still fighting to get my $120 back And it is now August 7th. I asked to talk to a supervisor every time they...

WhyNotLeaseIt / washer and dryer/ customer service

Jul 30, 2019

Since day one it's but nothing but problems. Customer service and the way they don't explain payments. Then one payment left and they sent it off to collection agency. Now instead of owing $200 we now owe $1000. I am not happy with this company and will never recommend or use them again...

WhyNotLeaseIt / stove

Jul 13, 2019

should have done my homework and just went and paid cash for a stove. Im leasing one and now i regret ever getting into this agreement. I will be paying probably almost triple the amount that its really worth. Unbelievable as too why they would even have a program like this is you are just...

WhyNotLeaseIt / monthly payments

Jul 09, 2019

We have it set up every month on auto pay. They tell me every month that my payment was declined and yet magically it processes the very next day. So with this the company takes out an additional $20.00 every month. I have called numerous times and all I get is " well that's our policy...

WhyNotLeaseIt / television, fireplace/tv stand, surround sound stereo system

Jun 29, 2019

I purchased the product in 2012. I had a $800 credit & I paid faithfully every month. I was told that if I paid it off within a certain time that would be all. So I paid it off well I thought I did. I check my credit report & they are saying I owe $755 for that. I received a letter 2 week...

WhyNotLeaseIt / items not received | cancelled items and still charged $1300...

Jun 19, 2019

I arranged to have items picked up at a local Sears Outlet for furniture. I cancelled the items and was still charged for approximately $1300. I contacted the Sears to cancel the items and I contacted Why Not Lease It to cancel the items. I have an email from last year saying that the...

WhyNotLeaseIt / repeatedly going into my account after lease is paid

Jun 17, 2019

I purchased 2 leases from why not lease it. Everything was fine I put in for my buyout Which seemed to be ok. Then all of a sudden They kept going into my checking account For the lease payment! I spoke to them they assured me they would not do it again! Then Boom they were in my account...

WhyNotLeaseIt / payments

Jun 06, 2019

We paid 9 months on payments on $1600. 2 payments shy of our buyout, "they had a ‘problem' with the payment." I called to resolve the issue. Since both my husband and I were on the loan, and I had been making all the payments, right, you would think there wouldn't be a problem. Wrong. I had...

WhyNotLeaseIt / loan agreement

Jun 06, 2019

This is the worst company I have ever came in contact with. I can't believe Sears is affiliated with these scammers! I had a lease with the of $755 with a monthly payment of $140 of 5 months was my understanding but that is so not tuuhe case. After paying $680 after 5 months that's when...

WhyNotLeaseIt / dryer lease

May 03, 2019

I went to Sears to get a dryer since I recently moved, and picked one out that was about $440. By the time I'm done paying it off, I will have paid about $1300. I was told that I had either a 3 month or 5 month period to pay it off, but was never informed that 1.) I had to manually set up...

WhyNotLeaseIt / lawnmower

May 01, 2019

Went to sears on 07/18/2018 was told we can lease to own a riding lawnmower 4 payment of $314.05 for a total payout of $1, 316.20. Now being a family of 10 and being on a fix income that was some very hard payments but we made them. Now we are almost a year later and we still making...

WhyNotLeaseIt / washer and dryer

Apr 23, 2019

I bought a washer and dryer through the program. I was told that once I made six payments it would be paid for. I was not told that I would have the option of buying it. I though once I finish my six months it would be paid for. I purchased a dryer for 250 and a 600 dollar washer. I have...

WhyNotLeaseIt / leasing a pool

Apr 08, 2019

I leased a pool like 2 years ago, paid all my payments, was told that I could buy out the last payment or I could finish with biweekly pymnts. I chose to make 3 $91 payments, and that's after 6 months of $59 biweekly payments. Gave them my card number and all info they asked for. They kept...

WhyNotLeaseIt / leasing of fridge

Feb 16, 2019

When I went to purchase a fridge from this company I was told I would pay a total of 8 payments and the item would be mine. I was lied to. 18 payments and I have to pay a additional 600. For a fridge that cost 900. It ended up being over 2k. I get constant calls for the survey, even if I...

WhyNotLeaseIt / appliance financing/fraudulent misrepresentation

Feb 08, 2019

My husband and I went to the Sears Outlet in Dallas when our washer and dryer went out with cash in hand to purchase new appliances (After completing our due diligence and price matching at other stores all over the metroplex). When we arrived, we picked out the set that we wanted and went...

WhyNotLeaseIt / service

Jan 19, 2019

This company must be sue for their fraud, they are suppose to send me check of 120 they never send, I was keeping track of it by calling every time, first they said it's on way, next they said I have cashed the check, but I never recieve, it so keep calling them after 2 weeks they said...

WhyNotLeaseIt / payment lease agreement

Jan 17, 2019

Before I contact the BBB. I thought I would try to find some resolution here. I bought some tools and a tool box for a total of 900 and some odd dollars. I've already paid well over 1100 dollars and when I spoke to a representative today he told me i would still have to pay over 500...

WhyNotLeaseIt / washer and dryer

Jan 14, 2019

I purchased a washer and a dryer with my wife where the Sears in Bakersfield approved both of our credit line for up to $1800 for each of us, there for we were told that we would have to pay 20% of each product ahead which we paid and after completion of the total amount they took several...

WhyNotLeaseIt / leasing/refund

Jan 02, 2019

My husband bought me a stove for Christmas at Sear's Outlet on Colerain Ave in Cincinnati, Ohio. When we went to pick up the stove on 12/26/18 I looked at the dishwasher's. I ask the associate how the leasing program worked. She stated you make 6 payments, then you own the appliance. I...

WhyNotLeaseIt / deception

Dec 14, 2018

I had no idea that I was basically renting my product, not rent to own just renting. Until I kept being charged for the product when I paid the cost of the product off, so I thought. In order to own this 300$ piece of furniture I need to pay an additional 200$ on top of the 400+$ I have...

WhyNotLeaseIt / intex pool

Dec 10, 2018

I thought when using this company I would be paying off the pool that I bought from Sears online; however, this company has been taking out the money from my account past the original amount of the pool. I now am spending over 300 dollars more than the pool was originally supposed to cost...

WhyNotLeaseIt / refrigerator

Dec 07, 2018

I am writing to tell you sears employees are scammers. They told me my fridge would be paid in full after paying 1600.00. They told me I only had 9 payments to make. Stupid me, did not read the lease agreement because I believed the associate. I trusted sears to tell me this is what will...

WhyNotLeaseIt/Flex Pay / kenmore electric stove

Dec 07, 2018

Buyer beware. Scam! I have been leasing this stove since June. It states on the contract I will have paid 410$ at the end of lease. Well after paying 745$ I had the option through whynotlease it to purchase for another three payments of 82$. Well they didn't take the payment today a...

WhyNotLeaseIt / unauthorized charges

Dec 04, 2018

12/4/2018 In the past week I have been charged by this company 9 times. This is the 4th month that they have done this. We have tried to resolve this, but all we get is excuses. Every month the date changes. I never know when I am going to have to give up half a pay check. The payoff amount...

WhyNotLeaseIt / lease

Dec 02, 2018

I purchased a 918.00 washer using the why not lease it from Sears. I was told after the 90 days I could purchase the washer. When I tried I was told I had to wait an additional 2 months to purchase. When I tried then, I was told I would have to pay 900 dollars to buy it out. Been fighting...

WhyNotLeaseIt / unable to get an explanation

Nov 27, 2018

I applied for a lease thru these people but they are unable to or refuse to explain to me why they denied me, the only phone numbers have been automated recordings and an automated system. when I emailed they still refuse to give me an explanation as to why they denied an application for a...

WhyNotLeaseIt / billing

Nov 13, 2018

WhyNotLeaseItMy husband and I leased a dining table from the sears why not lease it program.Are biweekly payments were set up through automated payments on our bank account.lately on our two last payments i realized that not only im i getting charged the monthly fee but an additional $10 and $5.Due to...

WhyNotLeaseIt / leased washer

Nov 11, 2018

I was told at sears outlet store that if i paid all my lease payments it would automaticaly be paid for .Called tonight was told still have to pay 265 dollors on a 400 dollor washer plus paying on awarranty that is now null and void since sears has filed bankruptcy.So I am stopping all...

WhyNotLeaseIt / lease details not explained and another lease never received merchandise they keep charging me for!

Nov 09, 2018

Back in Oct. I started 2 contracts with whynotlease .. I have 2 very BIG ISSUES!!! 1ST.. On the first lease the lady I spoke with told me that I would pay basically 6 months and would own it in 6 months.. NO STRINGS attached, no additional finance charges etc. I wasn't supplied with paper...

WhyNotLeaseIt / tires leased

Oct 21, 2018

As I read these reviews I have to say-the same thing has happened to me. I was at sears in July 2018. I was told by rep I needed tires ASAP and he tells me about why not lease it. He explains that I pay on them biweekly and at the end their mine and I'm done. So sounds great. Well I'm...

WhyNotLeaseIt / mattresses

Oct 19, 2018

I bought mattresses from the miracle mattress place in San Antonio Texas you know the one that made fun of the Twin Towers! Yes That one and I told the manger after getting the mattresses home they were used and nasty this was back in 2014 maybe around July or August I don't know and I...

WhyNotLeaseIt / beware!!

Sep 28, 2018

I leased a tv in 2014 from Kmart! The TV stopped working in 6 months. I took the tv back to Kmart and was told that I had to call the leasing company. I called the leasing company and they said I had to call the TV manufacturers. Call the manufacturer and they told me to ship the tv to...

WhyNotLeaseIt / lease amount

Sep 27, 2018

I bought a riding lawnmower back in May, I passed my 90 days. I called to see what the buy out lease was and the last told me that I couldn't buy it out because I was passed my 90 days. So, then I asked how much was it to buu it at my 5months. She than said that it was 884.98. Never did...

WhyNotLeaseIt / refund

Sep 27, 2018

The first week of July I Purchased in fridge raider from Sears leased it, The fridge didn't work got a second bridge it didn't work cancel the lease on July 13 on August 13 call to find out where my refund was I was supposed to be get and said they needed some the return number got them it...

Why Not Lease It / why not lease it management

Sep 21, 2018

Dear SirMa'am, I called to check if I was still approved for money, I was going to lease a refrigerator from Sears. I was told that I had a delinquent account that was being sent to a bill collector for recovery. I explained to the female I was speaking to that I had first leased a lawn...

Why Not Lease / why not lease program at sears

Sep 19, 2018

Sears in lima said use the why not lease program we informed him we did not want too lease we wanted too buy our items on Sears credit he said use the why not lease program and it is the same and this is a purchase program not a lease witch was a complete lie I have paid over 480 dollar...

WhyNotLeaseIt / the return of a television

Sep 18, 2018

I see you cannot threaten a business with court procedures if you want to do business with them again, this sorry company took it personal and denied my new lease regardless of the two previous orders I have paid of early bad business as I told the agent on the phone it is no wonder the...

WhyNotLeaseIt / tv

Sep 14, 2018

Purchased a tv using this program. Before the tv even arrived I had to make 3 payments. Then payments are due every Friday. The first Friday I went to pay it at 530 PM and was told I owe a $20 late fee because they tried to take it out of a bank account I didnt set up for the payment. Then...

WhyNotLeaseIt / sears storage unit

Aug 29, 2018

Was damaged on delivery, Sears issued a pick up order, the company ( Demar Logistics ) knew nothing about it, on August 4th FINALLY got in touch with R&L Carriers who picked it up, Why Not Lease It never responds to emails, they have all the info needed and STILL try and charge me, my bank...