My husband and I went to the Sears Outlet in Dallas when our washer and dryer went out with cash in hand to purchase new appliances (After completing our due diligence and price matching at other stores all over the metroplex). When we arrived, we picked out the set that we wanted and went to the counter to purchase them as they were a couple hundred dollars cheaper there then anywhere else. We were told that we didn't have to pay cash that day and could finance the set with 0% interest with their new financing option. We figured why not? Less money out of our pocket immediately. The sales woman completed the paperwork and we paid more down than was required, all the while being told by the sales woman that this would reduce our payments, as a typical finance would work. Read that again... We paid MORE than the down payment required. We were never given a contract to sign when our transaction occurred, we were told to click a button on the computer/register to acknowledge what we had been told by the sales associate and then signed our receipt. We completed the transaction and were handed our receipt, which clearly states that our final payment date would be 1/7/2019. It is now past our final payment date and this company is still auto drafting our account over $400 a month. A little back story, I am a legal contracts administrator, I write and audit legal contracts for a living and have done so for over 15 years, so I am ALWAYS skeptical when entering into a contract or agreement and thoroughly read EVERY contract we sign. Not once did we ever receive a contract, we were told that the details were on our receipt (which again, CLEARLY states that our financing would complete 1/7/2019 and we would have paid off the appliances) I called this company to see why they are still drafting payments from our account and was informed that they are a leasing company, not a financing company. I advised that this is not what we were told when we purchased the appliances and not what the documentation I have in hand says, and that if this had been the case, we would have paid cash as we had originally intended. I advised that nowhere on our receipts or documentation that we received at the time of purchase does it state that this was a lease. The customer service rep (who barely spoke English and appeared to understand even less) continued to argue with me that we still owe the money and if we would like to purchase the appliances (to which we have already paid over $3000.00 dollars for) we would need to pay an additional $1500. I continued to argue that this is not what was agreed to as per the documentation that we signed and were given copies of and at the time of purchase we were told that we could pay off early or continue with our payments until the final payment 1/7/19 at which time we would have paid off the appliances. He continued to argue that it didn't matter what papers I had said or what I was told in the store, that we did not own the appliances and they would not only, not refund the additional payments that they have taken but would continue to auto draft our account for additional payments, but we could pay the buy-out or we could return the appliances in like new condition with normal wear and tear considered and terminate the lease for a fee. I explained that the appliances were bought in the ding and dent section already damaged as I didn't care about external scratches. I also advised that when they were delivered the delivery men didn't remove the shipping rod in the washer and even though it works well enough we would not be held responsible for any damages that were not caused by us. He argued with me. Needless to say, the conversation went nowhere. We will be contacting our bank to have the authorization for them to draft our account revoked and we are going to the Sears outlet that we purchased the appliance from with our documentation and speaking with someone there. I have already spoken to my attorney who has advised that we have a case in this matter, because it DOES matter what the documentation I have states and it does matter what we were told in the store by their sales associate in order to get us to enter into a "contract", and if this is not resolved by other means, with the returning of our money and a letter of proof of purchase without any additional monies being paid, per the terms WE agreed to at the time of purchase, we WILL be taking this matter to court. The representatives in their customer service and at the locations are not trained in clearly explaining the situation of how this works, or even worse, they are trained to intentionally mislead the customers into thinking this is a finance agreement when it is not, and are incentivized with commissions by signing people up. They intentionally mislead customers and take advantage of them by misrepresenting this option and leading them to believe that they are financing their purchase, when in fact they are simply leasing it. Reading through the other complaints on this board, this appears to be the norm and their modus operandi. There are enough complaints over the web to confirm this and the intentional act of misleading customers in order to garner a signature on a contract and additional profit in your pocket is seen as bad faith and would prove in court that it is just that. I also agree with so many others that have posted, that a class action suit would be a fantastic idea. A company cannot fleece the public without consequence. It is called Fraudulent Misrepresentation and between all of the customer complaints, in the hundreds, that can be found with a simple google search, I would bet enough documentation could be found and statements of facts could be made, to convince a court that the above statements are true. Shame on you Sears.
*** Do not sign anything with this company unless you are intentionally wanting to lease your new items and pay 7-8-9 times what they are worth, no matter what you are told in the store - This is a LEASE, not a Finance company and a disreputable one at that - If you are wanting to lease, locate another reputable company to handle your transaction***