Expedia.catravel insurance

I have purchased travel insurance from They advertise that this should be done if there is a possibility of a medical emergency. We did have this possibility (with my aging mother in law) and since booking the filghts a about 2 weeks ago things have taken a turn for the worse. We now need to cancel our trip. Do you think we can do that? ... I had one conversation with them after tyring 4 times and in that one conversation was put on hold for over 20 minutes. I finally had to hang up. What kind of customer service is this... I guess when you get that big you loose your heart and just don't care about your customers anymore. These people are the penultimate pros at deflecting responsibility. ...they sold me the insurance... I want a refund from them. It's all pretty simple. But now here I am A cna't even get in touch with them... Brutally poor and extremely frustrating customer service.

Feb 16, 2015

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