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Expedia / hotel service

Memphis, MI, United States
Contact information:

Expedia booking # [protected] for magnuson grand memphis airport - graceland 1471 e. brooks rd, memphis, tn 38116. check in 5/26/17 out 5/29/17.

Desirable resolution: refund

The description of the magnuson grand memphis airport hotel is extremely misleading. images on website indicate extremely different than actuality. very poor.

The website describes it as:
"the new magnuson grand hotel offers upscale service at an affordable rate our clean, and charming 240 room property offers more amenities than any average lower priced hotel, join us for our complimentary group welcome reception, free wifi, complimentary breakfast, great customer service, free airport shuttle and a garden poolside party atmosphere. not only are we centrally located to all the fun things to do in memphis but, we are only 5 minutes from the beautiful graceland. guest rooms – boasting 249 non-smoking guest rooms of various floor plans including standard doubles, king, and queen, the memphis plaza hotel/airport offers the following amenities to those who select the hotel for their memphis visit: cable tv, free local calls, voice mail, hair dryers, complimentary toiletries/bath items, coffee makers, clock radios, air conditioning, irons/ironing boards, high-speed internet access, wake-up calls, and housekeeping services."

This is very misleading and untrue. the free parking is surrounded by armed security who do not appear qualified to be armed. there are prostitutes and pimps roaming the lobby and parking areas. the "free" wifi did not work what-so-ever. we did not even have a phone in our room - although they list it on the website. they also list a hairdryer. the hairdryer was there however, it did not work. air conditioning is also listed. no, we did not have air conditioning. we had a box fan. the elevator was not in working condition. we were staying on 2nd floor and had to use stairs. my husband is 20% disabled due to knee injuries so this made it very difficult. the pool that is listed on the site is not in working condition. they list this hotel as 249 non-smoking guest rooms. not only were the halls filled with cigarette smoke, the amount of marijuana through the halls provided a thick hazy cloud of smoke. images of the rooms online show nice accommodations. our bathroom tub and counter were stained in filth. our comforter was extremely outdated and stained. the carpet was musty and damp. the website also listed two bars and dining areas. these areas were not open and were listed for lease. the fact they list it as "upscale service and affordable rate for clean and charming property" added to our upset. when we arrived they told us they did not have a reservation for us even though we provided all the documentation stating otherwise. we had to wait in the dirty, unsafe lobby for nearly 2 hours trying to get our room.

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Ab
Jun 09, 2017

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