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Expedia / expedia elite plus customer service

1 United States

Expedia elite plus has been unable to apply a delta credit for a properly cancelled flight for a new reservation for the same passanger for the same travel route for the same airline. I've spoken with three (3) offshore (English is second language) representatives for over 2 hours listening to every note of pachabel's canon in d until I am about to scream. The two previous calls somehow mysteriously "dropped" after being on eternal hold.

Okay... Hurricane ike and delta... But why am I an elite plus member; don't they even answer the phones for the regular customers.

And... No direct way to speak up the chain of command... How convenient.

What has happened to expedia???

Ed

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