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Europcarunfair charge

Germany, Nuremberg, North europcar office.the car ordered via economycar rentals (cheaper sub-contractor)-now they work with europcar.

Excess protection purchased via economycar. I have stated very clearly to eropcar representative when picking the car up that I DO NOT need excess waiver. She has special pin with Britain flag, implying she understands, at least simple, English words. After all, hurrying up, I did not check the receipt.

When returning the car, nobody to speak with. Blunt europcar representative does not understand straight logical arguments. They took my economycar voucher with all payment details on the 1st day, and when I returned the car they said that the voucher has gone.

yes, after 9 days.Now dealing with company customer service, wasting my time.

1st time such a bad experience with seemingly western company.
Res. N: [protected]
Mietvertag (rental contract)) [protected]

Pg
Jan 11, 2015

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