Europcar International / double billed for car rental

Rome, Italy
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I prepaid for an auto rental through rentalcars and from Europcar in Feb of 2017, for our 2 week trip in Sept 2017. Was supposed to have a Alpha Romeo, or equivalent class car, and was offered instead a Volkswagon Golf, when I complained they pointed to another car, “the only other car”, then kept my original payment, and re-rented another car. I paid $520 in February and another $540 upon my return in October, both Rentalcar and Europcar point to each other, but all I know is, I’ve paid twice. I did add navigation, and did not fill the tank and perfectly willing to pay that extra cost. Checking Europcar rentals in Italy for a 2 week period, I could have rented a Mercedes E5 for just a little more. So why wouldn’t I if that is what I thought I was going to pay. They have you over a barrel, what are you supposed to do when you arrive, and your plans call for the use of a car.

Oct 14, 2017

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