Etisalat / 300% bonus on recharge promotion

Dubai, United Arab Emirates Review updated:

Etisalat is requested to look into the 2 complaints and resolve them asap.

1. Please register my complaint that Etisalat's 300% offer is unethical, cheats people out of their original balance. Etisalat, being a giant is not expected to resort to scamming their customers.

As per the brochure and the sms received, the bonus amount has a limited validity period and can be used for calls and sms to international destinations only. When I have called home, I found that AED 58 was deducted from the main balance of AED 243~245 to AED 185, while the bonus remained intact at AED75. On contacting Etisalat Service Centre at MCC and calling 101, I was advised that first the main balance would be reduced to zero and then the bonus could be used. How can you consume AED 250 in 5 days to use your bonus of AED 75?

The above usage condition is not stated in the brochure and as the offer has a limited validity and usage, it is understood that the bonus should reduce first and then over-runs should be deducted from the main balance.

I object to losing the AED58~60 and want Etisalat to credit the amount to my main balance. The same amount after crediting may be deducted from the bonus granted by Etisalat.

2. I have called 101 to register a complaint and the person did not follow Etisalat's Code of Practice which requires a Unique Reference Number to be given for each complaint despite clearly requesting him to do so. Instead he tried to sell promotion packages for HP.

Dec 07, 2013
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  • Sh
      May 26, 2014

    I purchased a mobile connection in Nov 2013 and this was the worse experience of my life to chose etisalat. I was given number which was taken back by some one called form office, and threatening me that it belong to some sheikh which i dont know who is the sheikh. i was billed his amount as well as my mobile was out of network for 3g for 2 months which was billed to me as well as i paid the extra for change of number and after 6 months no one listen to me even i visited the office. nothing happen, i am really fadeup of what happen to me. if any one have any solution for this contact me on [protected]

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