Esso
reviews and complaints

Dear Sir/Madam

On the 11th May at 18 minutes past 2 in the afternoon, I put £40.00 worth of petrol into my car. It only went to just over half way in my tank. I always spend the same when filling up at my usual petrol station inEsher which takes it up to just under the 3/4 mark. The Petrol at Moreton on Marsh station was advertised at £1.37.9 which is two pence lower than my normal garage. Therefore I was over charged for this, and I want recompense for the theft and inconvenience. This was either a deliberate false calibration on their pump to lure people in to make bigger profit margins, or they made a genuine mistake.

Either way, I will not be trusting Esso again and certainly not the Moreton on Marsh garage again. Esso have a duty to warn potential customers, and they have a strict obligation to check up on complaints and false calibration at this garage.

I expect an answer and an explanation.

Yours sincerely

Matthew Reeve-Crook
[protected]@reeve-crook.fslife.co.uk

I have been using this gas station for over a year and I've caught the older owner operate more than 5 times not give me the correct change and that's just the times I caught him, I'm talking 2, 3dollars every time I finally confronted him about it and it hasn't happened since and the atm in the store hasn't worked for a year but he will give you cash from the till for a 2.50charge so fellow patrons beware hell rip you off if he can

Be warned. When you swipe your credit card at the Esso pump they pre-authorize for $100. When I called my bank to get the pre-authorization removed, they can't do it without Esso's authorization and Esso refuses to call them and take care of it. From now on I will be avoiding all Esso stations!

Between 1pm and 2pm today (4th July 2017) I filled up £5 worth of petrol in the car at the above petrol station on Loughborough Road. If I remember correctly it was pump number 11. There was another customer who had moved from this pump to the pump in front. He came to tell me that there was already a sale of 23p in the window, I wasnt sure what he meant by this as when I pulled out the pump, the sale readjusted to zero anyway. When I told the customer this, he said, oh thats ok then. I filled up £5.00. I dont fill up much as I was only borrowing this car for a short errand from my sister.
When I went to pay, the counter assistant accused me of filling up 23p worth of fuel, replacing the pump and filling up another £5.00 to avoid paying the 23p. I was horrified. The guy I spoke to earlier said something to the counter assistant but I dont know what. He was in the queue in front of me. He paid and left. As you can guess, I was extremely angry at this, I explained to the counter assistant but he did not want to know. I told him he could have his 23p. I even put £2.00 in a charity box of some sort on his counter to prove that I do not do low things like that. I can not understand the rudeness of the guy, he should learn about customer service and know not to falsely accuse innocent people. I wouldnt lie, I did lose my temper and probably did swear at the assistant and at another customer in the shop as he found it all hilarious. But I did not do anything wrong, it's the principle of it all, it was only a mere 23p. But I could have done with that £2.00! Maybe it will go to a good cause I dont know, although I think you should be aware of the type of people that work at your petrol stations. I dont have a receipt as I paid cash and left so hastily that I didnt even bother to ask for one. This incident has just upset and ruined my whole day. And all for 23p

Today on June the 19th, I filled up my car tank to full, my tank max copacity is 54L, I have had a quarter tank of fuel left, when I was finished pumping my tank I relized that some how I had put in 53.86L of fuel into a tank that only holds 54L total and I had approx. 10L of fuel remaining. That would mean that my tank had "miracoulously expended by 10L." THis is completely reduculous as gas prices are going up and up nothing is being done about this theaft and these gas stations are not at all penolized for their crime. God forbid a person fills up and drives away thses companies are doing the same thing to each and every client making hundreds and thousands of dollars by stealing from unsuspecting costumers. Today alone on just my fill up this single gas station made approx. $12.70 on gas which I did not get. THey stole money right out of my pocket and no one seems to care. WE as costumers should be granted credits towards future fill up at companies expense for each and every dollar they STOLE from us!

May 17/2011 I stoped by the ESSO Gas Station on hwy#1 near Walsh, AB and went into the Esso store to buy some foods and lotto tickets but Lady (Chinese) behind the counter said that my credit card is nothing for her and if I don't have a cash then I have to get out, so I left Walsh with nothing and was really surprised ...What country I live in, if my credit card is NOTHING!
Thank you.

I paid for my gas with my credit card and noticed that I had been charged for a pack of cigarettes that weren't mine. The cashier then voided my details and charged me for just my gas. In looking at my bank statement the supposedly voided transaction had not occurred. I then, had to go back to the gas station at ask them to rectify this situation. I was given no apology and am very concerned that this is happening to more customers then myself. The gas station had made 2 serious errors and I was not compensated for the extra stress and time, including having to pay interest on their mistake.

Went for a car wash today called for good weather for a few days, paid to rudest man in the world my money got my wash, came home and looked at my suv it is just as dirty now as before i washed it. I drove back the same guy tells me there is nothing he can do as if it came out of his pocket, but it didn't it came from mine. this is the second time i have incountered a doush at an esso station this is begining to be a bit much. I wish they would give me back whats mine and i'd return it to him once i got thte service i paid for. Thanks for your time but esso will not get anymore of mine. have a rotten day.

The teller was way too verbally agressive and threatened to call the police because he would not understand that the machine bugged on me and kept telling me that the machine works fine and felt aggressed when he was the agressor. He kept telling me to swipe the card or pay beforehand even though i told him i had already swiped my credit card and picked up the nosile (not sure how to spell) as instructed by the machine which then froze on me. The teller treated me like a total idiot.

What the bug was:
The machine skipped over 2 steps which required user input out of which one impacts the fee it charges (car wash option) what most probably happened is that since that step was skipped, the pump was unable to reset the total cost (in CAD) on screen causing for the machine to freeze until I canceled the operation.
Of course, the pump's digital system is a brand new one as I noticed since i used to go to the same station regularly. New software systems are known to be prone to bugs and I am pretty confident that the bug I went through can be reproduced with a few "black box" tests at the "system" level with properly written tests on that I/O (input/output) portion of the software.

Though I am highly positive it was a software bug due to a new system being put in place, I will still monitor my credit card to make sure it was not duplicated.

Manager never give essopoints as they advertised outside. Whenever I talk regarding their promotions he always angry and yell.I truly think you should look into this matter this man may run a store but he is directly representing your business. His name is AZIS . Nowadays I am scare to go esso gas stations.

This new attendant/cashier did not know how to work the cash register at 10pm on a friday. He apologized and managed to open the tilt to give me my change for the milk I purchased however he couldn't give me a receipt. The following morning I found out the milk was old. I went back to the store and a female cashier who said wasn't allow to give me her name and did not believe me I had no receipt because of the new attendant coudn't work the cash register. She was very rude and gave me a hard time when asked to give me the company phone number. She was not professional at all, gave me no solution to the problem, did not take the milk back because of no receipt. I ended up calling head office and mario gave me a free car wash along with an apology letter to my home address. I don't shop at that gas station any longer. My family and I spend at least $800 a month at the esso gas stations.

I went into the 24 hour esso station on Via Livornese in Pisa on Saturday night at 10.30pm and put my 10 euros in and tried to pump the gas. Nothing happened. I returned today and the owner verified the transaction but said since I had no receipt I could not have my money or gas. He spoke rapidly in Italian and when I asked him to speal slowly he went off. When I asked him just to give me the number of the head office, he went off like a firecracker. Told me to go to the Carabinieri. So I did. They came back and spoke to him and he went off like mad in front of them. This man appears to have mental problems. He also had a pitbull tied up to the front door of the little office and I was NOT going near it. The Carabinieri were able to get a pamphlet from him and I have contacted Esso. All this for 10 euros. But this is typical in Italy (and Spain). They use having no receipt not to pay or help you and when you do have the receipt they find another reason.

i used my debit card to pump in petrol and instead of using the outside teminal, i asked the cahier to swipe it inside as it is a a debit card. After filling the gas, i went inside and the cashier rudely told me that if my purchase was less than RM30.00, they wont swipe the card inside as my amount was only RM28.00. i see no sign indicating that and i never encounter such problems with the other petrol stations else where. Is RM28.00 not money? i felt so belittled by the rude cashier. ESSO should look into this! Seriuosly!

I did a car wash at esso gas station, 1799 liver pool Rd. Pickering Ontario on Satureday evening around 4 pm. I noticed the next day that my car was not washed properly. when I approched the manager (Vijay)at the gas station to check the car out to see the missed spots, he was extremly rude and unprofesional. He not only he resolve tdhe problem, but he insulted me infront of the other customers. I felt very humuliated. I am hoping that Esso Managment would take some kind of action to stop such behiviours. I can be reached at [protected] or E-mail at [protected]@gmail.com

Traffic was backed up all the way up the A5 whilst sales assistant was cleaning the pumps, petrol station was very busy with all the pumps being used and cars waiting only one sales assistant working inside, she asked for assistance by the other sales assistant who obviously just couldn't be bothered to help out, I had to wait over 20minutes to be served. This isn;t the first time this has happened I use the garage on a regular basis and the service their is absolutely disgusting. can this please be investigated.

I was in the Port Perry gas station trying to pay at the pump when the screen froze so I was nice enough to go inside and ask if it was paid for and he said no. It was a pakistani man and he was unbelievaby rude. After i asked if i was able to go back out and pay with the visa i had from my step mom, he took my visa and threatened to cal the cops on me. Half of what the man was saying i could not even understand because it didn't sound like english and then told me to give him id. I ofcourse thought this meant i would be able to use the visa but he took my licence and refused to give it back. This was the only form of paying i had on me. i had zero cash and was uncertain if what was on my debit would be able to handle it. he raised his voice at me when i continiously said pardon because i couldn't understand what he was saying to me and I am assuming he thought I was making fun of him. but after he raised his voice i got frusturated because i had no way of paying and he was with holding my licence and only form of paying and did not have a cell phone to get anyone. This was absolutely ridiculous and he raised his voice to me infront of four other costumers in the store which made it even more inappropriate. he continued to not give me an option to pay and saying he was going to call the cops so eventually i had to get money from a friend to pay for my gas and then slapped my visa and licence on the counter and didn't say anything.