EPSON XP-600 Printer/Scanner / black print and photo black ink cartridges aren't interchangeable

Mount Laurel, NJ, United States
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I just spend an hour on the phone with two customer service reps, neither of which I could understand. When my printer ran out of Black ink, for the past year, it asked me if I wanted to use Photo Black instead and I said "yes". Today, it would not give me that option and stopped printing in the middle of a document. The CS people (one a "higher level of support") said that using the Photo Back was only offered "temporarily" when I know from past experience, that is not true. Also, there is no place on Epson's website to send this complaint and the reference number for my case. I will NEVER purchase another Epson product.

Jun 22, 2017

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