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Epson / Terrible service

1 3840 Kilroy Airport WayLong Beach, CA, United States
Contact information:
Phone: (562) 276-1346

I bought a box of Premium Bright White Paper online at Epson thinking it would be good for proofing. Previously I had used Epson's regular weight inkjet paper for my proofing, and it saved me a lot of money. I couldn't find this at Staples anymore though, so I went to Epson directly for it. The box says "Smooth, bright white, non-glare finish for crisp text and colorful images, plus brilliant two-sided printing". This was the closest I could find for the other paper, and being that is was designed for inkjets, I bought it.

When I took it out of the box, it appeared to be plain copy paper, like you get for a few bucks at any office superstore or Walmart. It was neither smooth nor bright white. When I printed my images, they were neither brilliant nor crisp. And because of the high absorption and bleed through, I can't image using this for two-sided printing. So there was no true statement in their claim, other than "white".

No problem, I thought; there's a money back guarantee which states "If you are not fully satisfied with the output, Epson will refund the purchase price." Since I wasn't fully satisfied, nor even partially satisfied, I picked up the phone to get the refund.

The outsourced customer service rep on the phone refused, saying the paper was not defective, and that it was only supposed to be used for correspondence. I protested, and he gave me the number of the online store at Epson. I called them, and got the same runaround. That person wanted me to call the first number again. Then when she found out I had purchased using a coupon code from the class action suit over the ink cartridges, she said no refund or credit was due at all. I told her that the coupon was like money, and if I didn't buy this paper, I would have bought something else. What BS and poor customer service, not to mention false advertising and false guarantees.

DO NOT BUY this paper! You can get a ream for less than half the cost at any office superstore. There is NOTHING SPECIAL about it. It is simply cheap copy paper they are passing off as some kind of premium bright white.

When I tried to find an email address for customer support, I discovered that not only do they not have any emails listed on their website, but they don't even have a contact category for customer support.


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