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2.0 724 Reviews

Emirates Complaints Summary

187 Resolved
537 Unresolved
Our verdict: When using services from Emirates with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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D
3:57 am EDT

Emirates bad customer service

I have always flown air new zealand as the service has always been excellent both over the phone and in person. I was recomended the emirates airline, so I thought I would give them a try, as I am buying two tickets for my parents to fly to australia, for my mothers 70th birthday. Monday 14.7.08, I tried booking airfare tickets for my parents on-line and after so many failed attemps, and no success in booking, I gave up. I contacted the emirates office and explained that I was having trouble on-line, and all the operator could say, was that I must have done something wrong. I have booked on-line before, and never had a problem. The operator was not helpful at all, and the phone manner was not pleasant at all. I tried again that night tues 15.7.08, and to my dismay, I was still unsuccessful. I rang the emirates office, once again, while on-line, and the next operator I spoke to, I could hardly understand. This operator told me that I couldnt book my flights on-line, they had to be booked on the phone (Where on the website does it say that?) this operator was very frustrating, I was placed on hold 4 times, and had to repeat booking details 3 times, and in the mean-time became very irrate, with the service I had recieved over all this. I told the operator I was ready to hang up, and book with someone else, as I couldnt understand him and he asked me to stay on the line.In the end I booked and made payment, and hopped off the phone not a happy customer at all. I paid for 2 e-tickets, which were suppose to be sent to my sisters email address in n. Z (To pass onto my parents) , and she should have recieved them that night. Wednesday 14.7.08, I rang my sister in n. Z to confirm she got tickets, and she didnt recieve them. Once again, I rang the emirates office, and believe me, by now I was "steaming"! I got a lovely operator (Suprisingly, after the last two) , explained my situation, and that I was not happy, and she told me that the e-mail address details were wrong and thats why my sister never recieved tickets. Now that just topped the whole "bad customer service", for me. I had repeatly told the operator all the details, and he still got it wrong! This is not good service, at all and I am not happy at all.In fact I am now worried about the service my parents are going to recieve on this flight. I think my parents deserve to be upgraded from economy class, that would make me feel better, considering the poor service I have recieved, this would be greatly appreciated. I dont believe anyone should recieve service like this, and that compensation should be in order. I would like to hear from someone about this immediately. I await your reply.

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rekash99
, US
Jan 14, 2016 10:50 am EST

Sadly, customer service is very poor. Rude counter people.
They treat economy, like they r doing us a favor.
In truth, economy makes up their bulk. It was exciting to know emirates was made available, but with grouchy customer service... I shall start looking elsewhere.

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Maria Ramos
, BR
Nov 15, 2010 3:47 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have paid twice for the change of the date of our return to Brazil (my husband and I) in September and the officials in Brazil have sent me e-mails telling me they would put in my credit card bill ( MasterCard [protected]) the money back due in October then in November, but up to this moment I have not received any amount back. I have paid to the office in Australia with the credit card number [protected] Creditcard Visa, and to Sao Paulo office with the MasterCard above. I expect a quick solution. Best regards,
Maria Ramos.

ComplaintsBoard
A
9:38 pm EDT

Emirates on board and ground services

Quality of emirates is all a myth. Emirates is one of the best of worst airlines of the world.
Traveling with kids and the treatment and service were of the type of service you expect behind a macdonald's counter. No care or concern for any of my requests. Kids next to my seat in the economy class were treated as business class. Upon my asking, the busboy's (Based on my experiences and the cheap level of service, this is what they deserve to be called) response, oh we are out... I asked why were they treated and provided differently... Oh we are out of stock! I had brought a kids stroller that they authorize to bring on-board, on both trips from london to karachi and back, they were forced to be checked-in, no other means of stroller-type service was provided, they knew I am traveling with two kids (One infant). Three hours of layover left me carrying the 3 carry-on pieces and holding the infant. The emirates person at the counter in dubai for filght dubai-karachi, intentionally without informing me changed my seats from front (Where a bissonnette can be placed) , which were already confirmed at the counter in karachi, to elsewhere where no bissonnette can be placed. On-board I got furious of this and all your so called representatives had to say was... Oh we can't do anything! Take it from a mom of 2, making the biggest mistake to fly emirates. It only makes you believe that the level of trash service is reflective of people and culture of the emirates that are there to so called 'serve'. I have lived there also. I am thinking of filing a discrimination lawsuit. Everyone I meet from today on... Will be hearing my experiences flying with the crappy emirates.

Bottomline: you pay more for your ticket to deal with their utter discrimination, disregard and disrespect.

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positivepeople
, AE
Jan 31, 2009 5:34 am EST

Your experience sounds like an awful one...continue to call crew BUSBOYS and you'll get treated exactly the way you treat them. your attitude towards crew reflects on the willingness of crew to help you. strollers are generally not accepted on emirates flights unless travelling out of the US where it is a legal requirement and that one occassion was probably a nice gesture...wasted on you.

Why were you travelling with so much hand luggage ... a child possibly doesnt need that many nappies, food and clothes. I suggest being more organised...or travelling with a nanny or your partner...which i know is not always convienient.

Unfortunately bassinets are not always available and due to last minute operational changes maybe this is why your seat was changed.

Its hardly discrimintaion just because you didnt get everything you wanted.

ComplaintsBoard
M
10:07 pm EDT

Emirates rude, arrogant and liar filipino staff

24 june 2008

To the manager
Complaint department
Emirates airline
Dubai, united arab emirates

Dear sir/madame,

I have decided to formally file a complaint against a certain & ldquo;francia”, one of your employee/staff at the emirates airline’s passenger handling section with regards to the severe and worst experience I have ever had in my 9 years in uae.

To wit, that today (24th of june 2008) , as early as 1 am in the morning. She informed me that my mother
Severina mariano agustin, a passenger of ek 333 flight from manila bound to dubai has been offloaded, and she vehemently argued with me over the phone that my mother who is ill and in wheelchair, was denied boarding at flight ek 333, the time was 1850 manila time.
As I was about to fetch her at the dubai airport from 10:30 pm last night (23rd of june) , I placed a phone call at your handling section to double check why my mother was not yet appearing. It was already 1 am the next day (24th of june). She advised me to contact the emirates office in manila to verify why my mother has been offloaded and denied at the boarding.

What concerns me, is francia’s unwilling to give assistance to me as I requested. On the contrary, she rudely and arrogantly insisting that my mother was not on the flight ek 333.

I decided to go back home to sharjah, around 1:30 am, I received a phone call from emirates airline
Handling section from a certain & ldquo;chris”, who was so kind to inform me that my mother was in marhaba services counter at the dubai airport, and with an assisting person with the wheelchair.

The numbers that I called are the following: [protected], [protected] and [protected], only to get disappointed when I received a phone call from a mobile number [protected] own by a certain & ldquo;francia” with regards to the unconfirmed information about my mother.

I was so dismayed last night by her rude behavior the way she talked to me on the phone, and she even hunged up the phone 2 times.

This worst experience in uae I had from my own compatriot who is really out to put me into a big mess last night. I had to made an overseas phone call to my sister in the philippines, if my mother is indeed denied boarding, she must be roaming around the naia airport in manila. I was so frustrated, because my mother is sick, she couldn’t utter a single word, although she can communicate, because she can write and read. It is due to her recent mild stroke, the reason why I am bringing her here for medical check-up.

The taxi, which I asked to drive as fast as possible from my house in khalidiya, sharjah had a nearly escape in minor road accident. My mother and the assisting person with the wheelchair, had been waiting for me since 12:30 plus midnight.

I really appreciate the assistance provided to my mother of emirates airline. That is undisputable.
I have been travelling emirates since 1999.

My main concern, is for your good office, that a certain & ldquo;francia” who is my compatriot, also a filipino,
To be reprimanded. And be subjected to a training seminar how to handle various passengers regardless of origin, color and race.

I therefore, am thankful to a certain & ldquo;chris” whom I got to know that my mother is indeed at the airport and not being denied boarding at the ninoy aquino international airport in manila, philippines yesterday, 23rd of june 2008 at 18:50 hrs. (Manila time)

Again, I thank you for assisting my ailing mother.

Grieving emirates airline customer,
Manolito m agustin
[protected]

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Jenny Bautista
,
Sep 25, 2008 1:36 pm EDT

I hope you could assist us in this matter, we, Al Ansari Mall Of the Emirates Branch has been looking for the whole day for Ms. Jennifer Gaddi Padilla with employee no 390934 Stewardess II IFS- Cabin Crew of Emirates Airlines. By mistake my colleague sent an SMS to her for her pending claim for her transaction last August two days back (Sept. 24, 2008), the ff day she came to the branch to collect the money only to find out today September 25, 2008 that she had collected the same amount of money in our Mooruj branch on August 14, 2008. Therefore we do ask your kind assistance for us to get in touch with her to return the amount of AED 4, 175.00 to Al Ansari MOE since her mobile +[protected] has been switched off the whole day today. We appreciate any help that would come from you since our staff would pay that from her own pocket if she will not return the said amount.

Thanks and more power!

Jenny Bautista-Caparas
Customer Service Officer
Al Ansari Exchange
Mall Of the Emirates Branch
Tel no : +[protected]
Fax no: +[protected]
E-mail: moe@alansari.ae

ComplaintsBoard
M
6:58 pm EDT

Emirates inflight service

I mumtaz abbas traveled your airline on may 30th 2008, flight # ek211 from dubai to houston. I regret to inform you that the service aboard that flight was unsatisfactory. First of all in a 16 hour flight I was served only 2 whole meals. One was right after take off, I was served breakfast. At about 5 p. M pakistan a small roll was served and then nothing in between, not even water! Every time I rang for the attendants I would get no response from them. I would then have to get up and then get what I needed. At one point in time I was so hungry that I went to the cabin and asked for something to eat. All I was given were two bars of candy, a kit kit and a mars. I am a diabetic, and go figure your crew upon my being hungry gave me candy! The crew told me that they will be serving a meal shortly but the next meal was served just an hour or so before landing.
Does emirates airline pride themselves on this kind of service, or does emirates think that just because all the personal tv's on board work and the on board entertainment is adequate that emirates is the leading airline of the word!
This is my forth trip to the usa, first 3 were with competative airlines and never have I had such an unpleasant experience.
I will be travelling back to karachi via dubai in august. How does emirates paln to make my journey back satisfactory, or am I to suffer the unpleaseantness of the emirates crew and the small seats on board your aircrafts during my return journey too?
I will be eagerly waiting for a reply. My contact information is mentioned above.

Thanking you,
Mumtaz

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positivepeople
, AE
Jan 29, 2009 4:14 pm EST

Its not the fault of the airline your diabetic. It is for you to ensure you have sufficient food and medication to ensure your own comfort. Airlines dont have an unlimited amount of space for food and you'll find for a direct flight 3 meals is alot more than you'd get on any other airline.

Again service on emirates can be hit and miss however crew do need to rest on these long flights and when this happens the crew compliment is halved and so not all call bells are answered. Im sorry you had to get up and walk to get your water...i mean you must be exhausted sitting on your ### for so long...probably why your a diabetic and getting up and walking around will ACTUALLY HELP YOU FROM GETTING DVT!

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Z
3:40 am EDT

Emirates poor quality of food forced on travellers

Extremely poor quality of food served on flight ek-547 from kolkata to dubai on 13/5/08. I submitted a complaint to the airlines cabin staff on the said date while on flight.. Hope something positive comes out of the complaint. No breakfast served although flight take off requires early morning reporting at the airport. Food supplier at kolkata playing mischief with the quality of food. Immediate attention required please.

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3:22 am EDT

Emirates damaged pushchair and no food provided for children!

I flew with my family feb 06.08 from heathrow to dubai. My holiday was a disaster, my twin pushchair got damaged, and dubai emirates help desk were very unhelpful, for the whole of the holiday my sons and i struggled, me and my partner could not do anything separately without the pushchair. Emirates promised they would get in touch the next day at our five star hotel, however they failed to do this. Using our contact phone we made numerous calls to emirates, without much success, finally we had to ring england mama and papas store for proof how much our pushchair cost and that we purchase this. england were very helpful, however the calls made has now landed us in a nine hundred pound bill. Finally on the last day emirates agreed to buy us a replacement twin stroller, i was so upset as this ruined our holiday landed us a heavy bill, emirates did not even say we would be able to make calls from their desk or to fax. Following this on our journey back my sons were not provided with a meal, explanation given by staff was it was an error made my ground floor staff. This is atrocious, i have a good mind to go to watchdog regarding the appalling service emirates has provided. my ticket number is e1761797299769-772 my contact number is [protected]. To top this all off emirates not once apologized.

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Geoff Pound
,
May 16, 2008 7:39 am EDT

Do put in an official complaint to the CEO of Emirates. They seek feedback and you seem to have a good cause for complaint and justice.

I put in a complaint to Emirates and got a good hearing and other forms of compensation for difficulties they caused through faulty equipment. They responded so much better than Air India from whom I am still waiting for a response to their serious disruption of my trip caused by cancelled flights for 20 hrs and no food and passenger service.

ComplaintsBoard
A
3:02 am EDT

Emirates cancellation of flight and bad customer care

Because of some security problems, the Emirates flight on 10th May 2008 from Khartoum to Dubai was cancelled, I managed to get another booking on Monday 12th May, but the flight was also cancelled, so I couldn’t catch a very important appointment in USA which I was supposed to enter through New York airport (via EK). My complain is that the passengers found a very tough treatment from Emirates staff, especially a lady called Fida (she is like a supervisor in the operation staff) in Khartoum Airport Office. She closed the office at about 3.35 pm after she informed some people who came so early that the flight was cancelled, then she left around 3.45 pm before the check in time (4.30 pm). I myself offered her to help me to open the ticket to another airline but she refused and left quickly before people come and ask her. She didnt aplogise and all passengers felt so bad for the way they were treated. Many other airlines left on time except Emirates. Some people had exams in other country and they missed it. a lot of people gathered near the office but no one from Emirates staff was there.Iam frequent traveller via Emirates. iam even a skywards member having silver card no [protected]. I expect to be compensated from missing my appointment with a US governmental body and from bad treatment from your staff.
Thank you
Ashraf

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Rajeev nair
, SA
Jan 28, 2009 1:17 pm EST

i got the same experience with emirates.I booked ticket from saudi arabia (Dammam ) To trivandrum.I went for cancellation.The staff of the Emirates dammam told me that i can't re-route the ticket immediately.For re-routing i have to get consent from the my travel agent.They send some info to the travel agent and wait for three days.But i did'nt get any message and i asked airline staff to cancell the ticket.They told me they are cancelled the ticket and i will get the refund within 3 months.After three months they are saying i availed the ticket.It is very bad experience for me.I searched lot for their customer care.But i didn't get any officials e-mail id.Hope that they are very much fearing the passengers and they will get more complaints .

ComplaintsBoard
S
11:50 am EDT

Emirates pathetic customer service and the consequential financial/psychological loss/damage

From: [protected]@hotmail.com
To: [protected]@emirates.com
Cc: [protected]@citechco.net
Subject: complain against emirates' most terrible customer service & consequential severe damage
Date: thu, 1 may 2008 16:15:04 - 0400

Immediate attention please !

Dear mr. mostafa karam:
Vice president of emirates customer affairs & service audits.

Ref: complain against emirates' most terrible customer service & consequential severe
damage !

This refers to my 'appended below memo' made to emirates, new york, usa, on 4/28/08 and 4/29/08 (at [protected]@emirates.com) consecutively and repeatedly—preceded by my long telephone discussions with emirates two passenger fare & services agents (one was ms. trushali) on 4/23/08 at around 11: 00 am.

The said self-explanatory memo should reveal my deepest frustrations, rejections, and more importantly the consequential damage caused to me exclusively because of horrendous emirates customer service at its new york (usa) office. please be recorded that I had the experience of modest frustrations with emirates new york over that last few years. I am compelled to bring it up with your excellence because of the irreparable damaged caused to me following emirates absolute disregard to my concerns.

Hence, I am decided to take it up to the highest level, even at the international air services complain board, if so called for.

I would look forward to having my grievances properly and immediately addressed by your good office.

Thanking you in anticipation,

Sincerely,

Syed r alom
117 lantern way,
Carrboro, north carolina,
Nc [protected]
Usa
E-mail: [protected]@hotmail.com

Cc: (i) victory travels limited, dhaka, bangladesh
attn: mr. shafiqul alam (marketing manager)

(ii) manager/director, emirates new york office, usa.
_____________________________________________________________________________

Attachment: memo e-mailed to emirates, new york, usa

Most immediate !

To whom it may concern:

I am, alom/syedrafiqulmr, writing this memo with deep frustrations and despondence. I have one-yr. valid emirates return-ticket for the journey: dhaka/bangladesh to rdu/usa and rdu/usa to dhaka/bangladesh. I have been traveling with emirates on such arrangement since 2000, while I had to take an irritating process of 'revalidation' from emirates ny office prior to my each return journey from usa. however, my dhaka travel agent has issued 'electronic ticket' this year so as to skip that process.

While rescheduling my return journey, I contacted the emirates passenger fare & services of new york on 4/23/08 at 11:00 am over telephone. following a long hassle, I succeeded in making my case clear to the agent ms. trushali. she was both receptive as well as understandable as to my two immediate concerns: (i) cancellation of my tentative journey from rdu/raleigh on 4/28/08; and (ii) rescheduling my return flight at the earliest. ms. trushali assured me of my upcoming flight cancellation and promised me to update by return email about rescheduling the return journey upon confirming some specific queries with the emirates/dhaka right away.

Ms. trushali has my both e-mail address and telephone number. but, I have no feed-back from her as to date. indeed, I am tired of such customer relation of emirates !

The following are the major highlights of my electronic ticket:

Passenger name: alom/syedrafiqulmr
Date of purchase and place: 08oct07 [protected] bd
1760/dacmo abc-air limited/dhaka
Ticket no: 0 176 [protected] 6 (not valid after 11oct/08)
Terms: non end/rert/vld on ek/aa only
Itinerary: dac-dxb 585y-lgw ek 011y-rdu-aa174y on 12oct/07
rdu-aa174y to lhr on 28apr/08 to dxb-ek002y on 29apr/08
to dac-ek 582y on 30apr/08 ** return journey **
Travel agent: victory travel, dhaka, bangladesh

I would definitely expect emirates to attend my concern forthwith.

Syed r alom
117 lantern way,
Carrboro, nc 27510,
E-mail: [protected]@hotmail.com
Tele: [protected]

Conluding remark:
Despite my repeated and consecutive approaches to the emirates customer affairs and audit through e-mails,
I am left stranded and so remaining uncertain about my immediate arrival in dhaka, bangladesh. I have a valid electronic return ticket issued by the emirates, and I have a time-bound compelling business priority in dhaka. notwithstanding that, I have no reply from either emirates new york/usa or emirates dubai customer affairs till date. of more humiliation, I just received a message from emirates, dubai, that they are closed !

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robberto
Goulburn, AU
Nov 23, 2010 9:34 am EST
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i've been attacked twice by a passenger on a flight from milan to dubay on the 12th of november 2010.
i defended myself and answer to the biting.after we were divided, i was apologizing to the flight attendant and, still with my hands up (and a broken jumper and shirt) i've been attacked again and everybody has seen it.
as a result, the airlpane was brought back to the airport, we weren't flying yet, i i was made to live the airplane as a not welcomed person while the attacker was left on the plane, belive it or not.
now i know that i should not have reaket that way, but i was the victim and i was made to live.the captain didn't even talked to us but just assumed that because the other guy was the one who was biten up, he had the right to stay on the airplane. I'm not just saying this because i think so, but because a police inspector, while i was making a formal complain against the guy, called the person in charge for emirates airlain in Milan and that's what he was told.
neither the inspector of police nor I could belive it.
now, after reading all the stories here writter i don't know if I should take legal action against the company or not.
I toke legal action against tha other guy

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Mark W Williams
Kallangur, AU
Mar 02, 2010 7:45 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My wife and I took off from Brisbane, Australia, on February 25th, 2010, at 2:45 am on flight EK433 on a short break to Singapore (about 7.5 hours flying time). We got two hours into the flight and most passengers were looking to have a nice sleep. We were seated in the rear right hand section of the Boeing 777-300. A nice aircraft; new and kept clean, but that is where the nice stuff stopped. We decided to try Emirates after many years of flying other carriers, but we did not expect what we got in the way of the customer service experience on this flight. The seemingly knowledge bound and forever enlightened Y generation male proud loud leader of the pack confident rear end bursar decided in as much wisdom of an elderly citizen and with a brain of a two year old to have a group lesson learning experience and loud group discussion for over three hours in the rear kitchen space towards the tail of the aircraft. We and others just
could not believe the crap that this group of more than six cabin crew could spew out verbally into the cabin. Anyway, when I finally complained about the fact that most passengers were trying to sleep the man of the moment decided to laugh it off and keep going on with his group activities. Yes, you are all correct; there is no place to complain on the Emirates web site and I don't think there would be any point, as this bunch of would be pretenders are just that, "pretenders" with as much arrogance to hand around as you will find in any aviation environment. And the food ? Just get the fast food burger half an hour before you board as you will be a long way in front of what this company presents to any human for legal consumption. Damage Resulting = No sleep. Arrived in Singapore as did over thirty other rear seating passengers who also were pissed off with the noise for over three hours at a critical usual sleep time in this flight. The cabin crew were mostly junior females who showed no interest in dealing with the problem and just gave a quizzical stare, as if they could not care at all about what I was wanting to discuss with them. I guess the only relief I will find here is that it looks like I am only one of many disappointed travellers out there who have travelled with Emirates, as this airline seems to not respond to complaints. If you try as I did in asking for a cabin crew members name for your complaint handling, you won't get very far either, as you are just met as we were with silence (and the i.d. tags are conspicuously printed small (perhaps they are inviting you to grab them by the neck to find out their name?). From: Mark Williams, Aircraft Pilot and travelling member of the public of over 30 years and over one hundred flight sectors in large passenger jets (as a passenger).

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mohbubur rahman
London, GB
Jan 19, 2010 4:02 pm EST

To whom it may concern,
I travelled to Dhaka Bangladesh with emirates airlines on 17th November 2009 and returned
back on the 13th of January 2010. I tried to change the flight dates in emirates office in Sylhet, so I had to go to the office four times just to change the dates which was on the 17th December 2009.

There were only 2 staffs and they spent ages talking on the phone and sometimes they were answering 2 phone calls at the same time and i heard them talking about non-related work to other people about their social life which i believe they were talking to either their friends or family.
After waiting for hours in the cue, they asked me to come back after few days which i then did on the 23rd December 2009. I cued up again for another good few hours because loads of other people were also waiting. However i then realized that they were only serving their friends or people that they know rather than the people that were already waiting in the cue. I then got really angry and left. I came back on the 29th of December 2009 and i managed to see someone in the end behind the counter at last. They managed to change the date but they want me to come back after a few days to reconfirm the tickets, which i flew out of Bangladesh on 2nd January 2010.

I found the staff in Syhlet Branch unprofessional and a waste of time and also extremely rude. If this carries on the way it is now, i will most definitely not travel with Emirates Airline and i will not recommend my friends and families using the Emirates Airline.

Yours Sincerely
M. Rahman
email: mohbub@hotmail.co.uk

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taimoor mushtaq
,
Sep 17, 2008 1:58 pm EDT

sir, im taimoor from pakistan gujrat
i was want to go azerbaijan resant SATURDAY my all dakoment compleat and perfact .
emirates officar not essued boding card i loss time and money.my reservation id KQQFWM
FLIGHT 625 ON SATURDAY SEPTEMBER 13, 2008
DEPART LAHORE ARPT

ARRIVE DUBAI INT ARPT . SIR HELP ME

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Munir
,
Jul 22, 2008 1:33 am EDT

Want to know your tel nos in Dhaka, Bangladesh.

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Shibu Philip
,
May 29, 2008 6:11 am EDT

Hai, My name is Shibu Philip residing in the United Kingdom.I travelled on emirates airlines from Manchester to Trivandrum(India) on 24 th march'08 : flight # Ek 0020 to Dubai and Dubai to Trivandrum (India) by Ek 0520 on reaching I was surprised my baggage has gone missing.They told me it will come on 27 th morning. I requested them to kindly send my baggage to Cochin as it was more near to my residense in India as my trip was due to severe sickness of my Father back in India & he was hospitalised.It was also agreed by the ground staff of Emirates Airlines and also promised that I will be paid an missing alowance of $50 per day plus Taxi fare for reaching the airport and back.Finally i collected my baggage from Cochin on the 29th of March'08 through Air India office and was also told that i will get my refund from the Trivandrum Airport on my way back to UK.Unfortunately it was denied again by the Emirates Ground Staff at the Trivandrum Airport .Emirates Airlines ref no. ( A/TRVEK12848) .Finally I would request you to kindly do the needfull as I had all my belongings in that Bag only as I had no hand baggage and my trip was solely due to severe sickness and emergency.My contact details are as follows : Shibu Philip, 69 Beech Drive, Ulverston Cumbria, LA12 9EU ; Tel : (0044)[protected] ; [protected].
Thanking you,
Sincerely,
Shibu Philip

ComplaintsBoard
R
1:44 pm EDT

Emirates unprofessional behaviour

Passenger name: radhika kochhar
Eat no: 48g
Date : 16april 2008
Flight : ek 029
Boarding time: 09:05

I was very happy and excited, since I was travelling by emirates for the first time.. I flew from delhi-dubai-uk.
But the behaviour of the flght crew had put me off. During my flight from dubai to uk.. I was asked about my food prefrences, and I clearly told them I am strict vegetarian, and would prefer if you serve me only vegetarian food, after waiting for half an hour I called the hostess and asked if I will be served she said yes and bought me food, I was shocked to see fish in my food as I had specifically told her about my preferences, I called her and asked to take back the food, same thing happened with my co-passenger mrs. Radhika gupta aswell. She made faces and said that we do not have vegetarian food I gently asked her to serve us some fruits.. After waiting for while I called her again, she then came with two servings one for me and for my co-passenger, she said that these are vegaetarian food, but they looked altogether differnt, so I asked if she could please explain what the difference was, she said one of them is vegetarian and the other one is spicey vegetarian, I kept quite because to my knowledge she wasnt very happy serving us both, as her actions were very predictable. She dind not even know what food she was serving therfore she gave some bizaare explanation.
When I opened my food it had pasta and some salad and rest all the dishes were empty. I have absolutely no problems with that as that was the best emirates airline could provide there customers.
My co-passenger was served indian meal which had dal-rice-and other stuff.
Anyhow, moving further, which was so unexpecting from such an reputed airline crew, while serving the breakfast no one bothered to ask me and the lady if we need anything or are we hungry. That was stilll okey because I thought to myself that they might not have anything hence they havent served us. After sometime another hostess came along with the coffe kettle and asked me if I need it, I smiled and politely said I dont have the cup, she apologised and went back and asked the same hostess to attend me and my co-passenger, she came to me and apologised for not serving before, I said it's okey and requested her to serve me only if they have vegetarian food otherwise I might aswell stay hungry and not regret later. She went back and brouht two different meals, (Again).
This was something which got onto my nerves, because the moment I grabbed a bite I got panick because it was chicken sandwich, I called her and asked her what have you done, and asked her to send some senior to speak to me, no one came for 5-10 mins, and then mr. Sayeed mehmood came (flight stewart) and asked me what the problem was I explained it to him, thinking that he will be sympathetic and would undestand that this is very religious to me and she has sopilt it by serving me and ignoring my requests again and again, instead he kept laughing with one hand on his mouth and behaving as if I am some kid and told me on her behalf that she asked you if she can give you chicken sandwich, I got furious with this reply because this was an cover-up for her, I asked him how could she lie point blank on the customers face. Am I mad requesting again and again to serve me vegetarian meal, I futher asked him to please get serious while talking to customers, he asked me to give him five minutes. He came back with the list and said that no request was made from my end to serve vegetarain food, I told him that, this is an altogether, different issue, because I asked the hostess twice before serving me meals that please do not serve me non-veg food, and if you do not have I will understand. She just was ignorant. I then asked him to give me a form to make a formal complaint. Still he was non-serious about the issue on seeing his behaviour I asked him to make me speak to his senior, mr sayeed mahmoud (flight persor) he was a gentleman who listened very carefully and asked me to give everything in detail, which I did, and I verbally told him that the hostess (Veera) was making faces to me. The name was told to me by the (Flight persor)
As I could not read from her batch. He asked me to give this in writing aswell so that the proper action can be taken against them. Which I did, I was asssured by them that they will get back to me asap.
It's been12 days and no one has got back to me, I therefore request your goodself to kindly get back to me asap. Otherwise necessary action will be taken form my end.
Thank's
Radhika kochhar

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A.B.1979
, NL
Dec 29, 2010 9:43 am EST

I have flown for this airline for 3 years and several other major aurlines in Europe. Aviation is ever-changing but there is ONE constant throughout- Complaining Indian Passengers.
It seems that they enter the aircraft pissed off. Once they buy a ticket they think theyve bought the whole airline!
Indians ALWAYS complain ( frustration at home or generally unhappy that theyre indians ). Even if its their OWN fault.
In this story, ofcourse this "gentleman" is the "victim"! Ofcourse, as all indians do, he will not tell u the entire truth. See, we dont have a chef in galleys on planes, which means we CANNOT make food at the drop of a hat! Vegmeal, diabetic meals, jain meals, lowfat meals and all that food has to be requested AT LEAST 24 hours PRIOR to departure and NOT afterwards! Who the hell does this guy think he is?
On top of that, when we fly to India, we ALWAYS have a choice of veg or non-veg as we know that most indians are vegetarians.
In his own country he gets treated like [censor] so, to make himself feel like a man, he will rip on cabin crew, even though its his own fault. In this way he tries to get a negative reaction from a cabin crew sothat, he can lodge a false complaint to get the crew fired.
This is the Indian way. They are born liars. If you catch out their lie they wil act stupid, mostly they they dont have to act to be stupid.
So miss Radhika, why dont you fly with an Indian Airline if theyre so great? U dont deserve to fly with an Airline like Emirates, because the more we give you, the more you complain. Its in your sorry-DNA. Indians always HAVE to show a position of authority. GROW UP you continent of FREAKS!

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A.B.1979
, NL
Dec 29, 2010 9:30 am EST

I completely agree with IvaF

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IvaF
, AE
Oct 23, 2009 7:44 pm EDT

Very typical. Indian passengers who, are allegedly vegetarians (I know many of them really are), request vegetarian meals during the flight without making a prior order as if they thought that it is a restaurant and the crew will cook it for them during the flight, make some kind of magic or maybe divert the air-plain to get them the desired meal. Common sense tells that if you want to have a special meal you have to request it at least a day before the flight. Some if them are not even vegetarian, they just lie to make crew's life difficult I guess, because at the end a lot of the times they happily eat chicken. On top of that they lie that they made a special request before the flight and make a scene. There is never this kind of problem with a non Indian passengers. These people are just never happy and they love asking for complaint forms for various reason, e.g. because they didnt get the vegeterian meal that they havent ordered anyway, because the seat is too hard, because economy passenger didnt receive business class food or amenities as if they were meant to get it, because they dont like the crew's face or uniform. It is ridiculous. You will not find worse customers in the world. And they lie, lie and lie... Have a look at this:

http://www.youtube.com/watch?v=cZb7fXPpq9o

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8:50 am EDT

Emirates very unhelpfull and rude staff

On 21st of april 2008. I checked in karachi airport, the lady was in check in desk so I approached the desk and said hello to her and handed my passport and e-ticket and requested her that if she can issue me a window seat she remain quiet and concentrate on talking to her colleague then she passed me back my passport and boarding pass so I asked her again that if she give me the window seat which she reply me yes anyway I boarded the plane from karachi to dubai that was fine I had a window seat I arrived dubai and catch the connecting flight to manchester when I boarded the plane but when I reached to my seat then I found out my seat is not the window seat but opposite the toilets and next to lady and her baby so I asked the flight attendant if she can move me from that seat and I explain her that I requested for the window seat she reply me that she will try and come back to me but she did not come back to me after that so I again ask for the senior staff the lady came after an hour and I explain to her everything she appologise to me and pass me the complaint form and she said to me she going to have a word with her colleague and then she come back to me with the explanation but like others I did not see her again I feel very disgusting, I always travel with emirates because of thier excellent service and very proffesional and friendly staff but after this experience I decided not to travel with emirates anymore. Emirates need to look at thier staff training specially when is lots of competitions in these days between airlines

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positivepeople
, AE
Jan 29, 2009 4:07 pm EST

Considering that the aircraft used form kerachi to dubai and dubai to manchester are different it isnt always possible to get EVERYTHING you ask for. What customers have to remember that you are probably not the only person who has requested for a window or aisle seat for that matter and there are only a limited amount of these seats available.

Also on emirates there are generally a maximum of 8 crew in economy on manchester flights and considering there are 400 passengers it would be useful for customers to ACTUALLY LOOK BEHIND AND AROUND THEM and realise that is 50 people to one crew member and sometimes we do forget. Did you forget you had legs and could actually walk to find the crew member and get your answer. Oh i forget emirates passengers only know how to use the call bell.

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11:17 pm EDT

Emirates delayed luggage

My mother is a elderly woman who recently traveled from england via dubai to south africa. At thabo international airport her luggage was delayed hence causing her to miss her connecting flight to durban. She had spoken to emirates customer services who informed her that there was nothing that they could do for her and if she could wait for the next day, they would arrange a flight. Being only 6 a clock in the evening, this request was impossible as her health would not permit it. She had purchased a ticket at her own cost that evening. Now we were faced with the exact situation earlier that month, but emirates accepted the blame and arranged for the very next flight to durban.

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Shaida
Derby, GB
Dec 21, 2008 5:24 pm EST

My Cousin had a flight from iran to dubai from dubai to united kindom her arrival time was 12:17 on 17/12/2008
but 4 of her baggages had not arrived at the same time.
My delay refrence number is bhxek16459. When we recived my Luggages one of my luggages was ripped and it was brand new. one of my Foundations was missing from the bag and it was called estee lauder and one pouder with the same make Estee lauder was also missing.
please sort this out as soon as possible.

Thanks...

My Phone number is [protected]

Ozra

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9:48 am EDT

Emirates several

Beware first class air traveler
This is to alert first class air travellers of serious problems with emirates airways. Main reasons for concern are poor ground services, rude staff, maintenance problems in first class cabins, not taking care of luggage entrusted to the airline. My reasons to bring this to traveller’s attention are I want to prevent others from experience to problems I and my wife have encountered.
My main reason to use emirates airlines was the direct service to dubai, which we visit every 4 to 6 weeks on business.
Here is a list of what I encountered
24/03/2006 melbourne to dubai
My wife’s & ldquo;apartment” was a disaster, as neither her so called & ldquo;advanced hand-held controller” nor anything else did work.
She had to suffer for 14 hours without tv, lights or being able to adjust her seat. No other seat available, as the plane was full. We changed & ldquo;apartments” every few hours to allow my wife to get some sleep. Apologies from emirates and 10, 000 extra miles (23, 093 are the miles earned for that flight anyway)
25/03/2006 dubai to amman
The plane used was old and first class bottomless seats which we fixed by sitting on our pillow. Not even as good as etihad airways economy class seats. Ok, it was only 3 hour each way.
2/04/2006 amman to dubai
Better aircraft with bottoms in the seats

7/04/2006 dubai to melbourne
Home journey went without any problems.
3/10/2006 melbourne to dubai
At check in melbourne we were told in no uncertain terms that & ldquo;only one carry on piece per person”. When I pointed out that we are in first class a supervisor intervened and two pieces were allowed.
4/10/2006 dubai to new york & ndash; ok
12/10/2006 new york to dubai
What a disaster with our luggage. We had four suitcase checked in but none arrived with us in dubai. Late afternoon we were informed that three cases had arrived, but only two were delivered. It was midnight when the other two cases arrived, but to our horror many items had been stolen from our locked samsonite cases. Police and security was informed, as our total documented loss was aed33, 410 or around us$9, 600.
After month of investigating our claim we received a short email in january advising us that as emirates is not a common carrier they reject our claim and we should claim on our & ldquo;home insurance”!
Our own investigation in dubai revealed where the theft occurred.In the lost luggage office, which has no video camera observation, all goods are just on shelves in the storeroom behind the counter. Goods can be taken straight out on to the street without any security checks. When lost luggage arrives in dubai it is x-rayed and a security strap fitted around each item. This also explains why only two cases arrived in the afternoon with the security straps intact and the other two cases at midnight without any security straps. The x-ray must have revealed what the contents in each case was and so the two cases with newly purchased items were held back for a session of & ldquo;look what is in here for me (The thief).
I had booked and paid for return flights february, but after this disaster a cancelled the flights, but had to wait 5 weeks for a refund.
We then started using etihad airways, which took a little longer, as we had to fly melbourne to sydney and then travel by car to dubai. . But what a service from a new airline.
On travel agents advice I booked again in february with emirate, as I had to work in dubai one week, go to amman for an exhibition for 6 days, go back to dubai for one week and also go to oman. To avoid unnecessary travel from melbourne to sydney and then 4 car trips between dubai and abu dhabi.
24/03/2008 melbourne to dubai
My first class seat from melbourne to dubai only returned half way back, made loud creaking noises when I tried to tell it to go back and even when the staff tried to reprogram the computer to make it work it would not budge. So I had a rather & ldquo;forward & ldquo; position during landing.
29/03/2008 dubai to amman
Slow and poor service in first class
4/04/2008 amman to dubai
Got back to dubai at 10pm and went to get my hotel transfer by emirate car service and was quite rudely told by a female counter attendant that I did not have a booking. When I asked how to get to the hotel, she pointed at the door and mumbled something like & ldquo;taxi”. Well that was it and I had to wait in a queue for 50 minutes before I got a taxi for which I paid my aed50 and got to the hotel at 11.15pm.
As I cannot get a first class seat out of dubai to melbourne with either etihad or my old favourite singapore airlines, which all round are the best, I am dreading my flight with emirates back home.In the past 5 month I have travelled all over the world, but never experienced the rudeness from airline staff anywhere as I received here in dubai.
The latest today 6/04/2008 at 7.30pm
Whilst checking on my flight details via the internet I have just discovered that my confirmed reservation on the 10/04/2008 dubai to melbourne was not there even all my past history files with skywards have been wiped out. When I rang reservations I was informed that I had a & ldquo;no show” and all my paid for flights have been cancelled. I don’t know about a & ldquo;no show”, as I did fly with emirates back on my booked flight from amman to dubai. When I asked where can I complain I was given emirates phone number [protected]. Rang that number and got a recording that the office is only open from 7am to 3.30pm. So the saga continues.

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7:01 am EDT

Emirates emirates called me up and told me one of my family was dead, by mistake

I have watched with interest the recent media coverage over BA and the baggage fiasco in T5, Heathrow. In comparison to the recent experience of my family having our bags fail to turn up was merely the smallest
inconvenience. When my Australian partner travelled to Australia with our two young children (dtr age 3 and son aged 16 months) to see her terminally ill grandmother in February from Newcastle Upon Tyne, England little did we expect what drama, stress and shocking incidents that Emirates Airlines would subject our family to. This included a Fathers worst nightmare.

On the return journey from Australia on the 6th March Nicole and the children were disembarked when the plane was diverted to Mumbai in India after another passenger became ill and my son started to develop a rash (which was later diagnosed as chicken pox) on the flight. The passenger, Michael Edgeley, who was taken ill unfortunately died and this has received media attention in Australia and the uk, eg: http://www.telegraph.co.uk/news/main.jhtml?xml=/news/2008/03/11/waus111.xml
but there was another story that unfolded that night which until now has not been made public.

We had no argument about our son receiving medical inspection at the time but the actions of the airline were truly shocking and unacceptable. They;

• Called me up from India to tell me that one of my family was dead, in error. I was in total shock but instead of explaining that there had been a mistake they just put the phone down on me.

• Put the safety of my partner and two young children at risk by driving them around Mumbai in a dangerous, old taxi without seat belts or doors that closed properly in the full sweltering heat of the day with no air conditioning. After hours of suffering with these unacceptable conditions my Daughter also became ill (later diagnosed as a viral infection). •

• If your child contracts chicken pox you might get a local GP to confirm it but instead of calling a doctor to look at him in the airport they took my partner and two young children, none of whom had any inoculations, across Mumbai to two third world hospitals, exposing them to all kinds of potential diseases.

• Attempted to get our children admitted into a filthy third world hospital. As a consequence caused both my young children to get additional severe respiratory infections which meant they were not well enough to return home, and requiring both to have antibiotic treatments before they could fly.

• Expected my three year old daughter to sit by herself on the flight from Dubai to Newcastle, putting us through the stress of refusing to board the flight until the staff reluctantly sorted the problem out

• Provided no food for our children for the whole day when they flew back to the UK. The incompetent airline staff failed to re-book the original food requested for our children on the flights back from Mumbai. It was little surprise that both children arrived back in the UK totally stressed and in my daughter’s case physically ill.

• After all that had happened the airline left our luggage behind in Dubai, so we had to wait and hour and a half in Newcastle Airport to find out our bags were not on the plane.

• Staff subjected my partner to abuse. Cabin stuff vindictively harassed my partner and called her a bad mother as they mistakenly believed she had requested an upgrade to First Class for herself while flying to Australia!

• Staff blatantly lied, were uncooperative, were unhelpful, failed to call me back when they said they would, provided no method of actually getting to speak to a senior member of staff to deal with the case and
unbelievably told me that in what was an immediate emergency situation they hoped to get back to me with a response possibly within eight days – providing I put everything in writing by email to them.

The airline has suggested that the medical treatment provided when they were disembarked was more than adequate for the circumstances and in the context of cultural differences between India and the UK. How can
dangerous transport and exposure to third world conditions be in any way adequate or acceptable? We had full medical cover via insurance but the airline insisted on taking them - against their will and on the basis of lies from the local staff – and ended up having to sign waivers when we refused any further medical treatment in a filthy municipal hospital and requested a doctor attend once they had been housed in a quality safe local hotel.

The airline have apologised to me in writing for the stress, discomfort and serious errors which have been made in this case. However, they are refusing to pay any compensation to us for all the things they have done. I understand that there is no legislation which would oblige the airline to compensate us for anything which they have done so any payment is discretionary. You therefore have to wonder exactly how much worse circumstances would have to be before Emirates would be willing to compensate any of their paying customers. This contrasts with our last flight to Australia three years ago when BA immediately gave all
passengers £30 vouchers due to the TV system not working between Melbourne and Singapore. Contrast the minor inconvenience of having no TV with what we had to endure with Emirates and judge if their response is entirely appropriate!

Emirates claim that there is nothing to compensate as they acted more than adequately. That as they provided cover from a Special Assistance Unit for our trip home (and how wonderful was our journey back with this special assistance!), bought our son a bag of nappies (when they had to wait for their bags to return to Mumbai from Dubai) and paid for the fantastic Indian taxi across Mumbai we should expect nothing else.

Emirates website boasts how wonderful the experience of flying with young children will be from “booking to disembarking”. I certainly would not trust the care of my family in the hands of this airline ever again. I would also warn any other family to be extremely wary about booking a flight through Emirates based on what happened to us and how we saw other families were treated on their flights. As experienced travellers we were shocked by the utterly unbelievable series of events and the staggering incompetence. We put our family’s lives in these people’s hands when you fly and I would just not trust Emirates again.

As well as all the trauma and ill heath my family endured we had to spend a lot of money and I had to take time off work to help fix the problems which Emirates had caused. This cost is of course insignificant in terms of getting my family safely home – especially as at one point, thanks to the airline, I believed one of them was not going to be coming home alive. However there is a principle here which concerns me. Emirates refusal to offer even a penny of compensation is an insult as it shows that they clearly don’t value customers and I hope any potential customer thinks twice about flying with these people.

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FARHAN SAIF NIDHAL
, FR
Jun 03, 2016 8:33 am EDT
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الموضوع الآراء والملاحظات
الموضوع الفرعي الشكوى
اللقب الآنسة/السيدة
الإسم الأول NIDHAL
إسم العائلة FARHAN SAIF
رقم سكاي واردز -
عنوان البريد الإلكتروني saifnidhal@yahoo.fr
رقم مرجع الحجز CMYNYW
رقم الهاتف رقم هاتف المنزل: +33 [protected]
تاريخ المغادرة 15 اكتوبر 12
مدينة المغادرة باريس (CDG)
الوجهة بغداد (BGW)
درجة السفر السياحية
كيف يمكننا تقديم المساعدة؟ مرحبا حجزت اليوم على خطوطكم الاماراتيه باريس بغداد يوم 15 اكتوبر و اخترت العوده يوم 14 نوفمبر بعد ان اكد لي موظف الخطوط مسيو نور كما قال لي اسمه, قال لي ان من ضمن التذكره تاكس المطار و مبيت مجاني في اوتيل عند العوده . ووافقت ودفعت البطاقه بالكارت البنكي وارسل لي التذكره على اميلي . ولكن بعد نصف ساعه اتصل بي على تلفوني وقال لي يجب ان ادفع 50 يرو زياده تاكس مطار عند خروجي من المطار لللاوتيل يوم 14 نوفمبر .شعرت باني قدد خدعت ففي الوقت الذي اكد لي فيه حين الححز ان كل شيء بما فيه المبيت في اللاوتيل من ضمن سعر البطاقه وانه ليس هناك اي تاكس اضافي يطلب مني ان ادفع 50 يرو زياده . اشكي لكم هذه المعامله وارجو منكم ان تنصفوني حيث انا متقاعده ومواردي محدوده والبطاقه اصلا سعرها غالي بالنسبه لي والا استطيع دفع اكثر ومراعاه كوني سيده كبيره بالعمر ولا استطيع قضاء ليله على كريسي في المطار لماذا لم يخبرني الموظف من البدايه عن ان هناك تاكس ادفعه للخروج من المطار للذهاب لللاوتيل ولكم جزيل شكري .مدام سيف

The Lidman Foundation
The Lidman Foundation
Lewisville, US
Jun 03, 2016 8:33 am EDT

good luck

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saifnidhal
, FR
Jun 03, 2016 8:33 am EDT
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hope i receive an answer, as i' still waiting

ComplaintsBoard
V
9:18 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Emirates complaint against emirates

I need your help to redirect this mail to the proper Department of Emirates Airlines and get me justice from Emirates Airlines.

My wife and 2 daughters are traveling by Emirates flight from Delhi to Lagos vis Dudai.

Since the ticket of my wife and youngest daughter was booked as Lagos/Mumbai/Lagos the eligibility for baggage is 40 kg as assured to us by the travel agent and Emirates office here.

We changed the return ticket sector from Mumbai/Lagos to Delhi/Lagos and our travel agent assured us the 40 kg allowance would apply since it was a ticket originating from Lagos.

At the airport my family was harassed by the Airport Supervisor of Emirates Mr Rahul Lal and the staff Jaswinder Singh who did not allow them to carry 40 kg.

This forced them to pay extra baggage and alos leave behind stuff they wanted to carry putting us through trauma.

I am surprised that a reputed Airlines like Emirates can behave in such a shoddy manner misbehaving with women passengers and not allowing them their eligibility under baggage rules.

Stringent action needs to be taken against the 2 officers and also refund made to us of extra baggage charges paid and for loss of items we could not carry.

Regards

Rakesh Sud

No 3 Ayinde House

No 2 Oju Oleben Close

Lagos

Nigeria.

Phone +[protected]

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Sunil
Brampton, CA
Feb 15, 2009 11:46 am EST

Emirates won't let you order a Kosher meal---thugs--they should try living in the 21st Century!

Never fly with these racists...this airline belongs back in Nazi Germany

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positivepeople
, AE
Jan 29, 2009 4:48 pm EST

Whatever sunil- indians and i must stress NIOT ALL... only the ones who think they have money and the right to talk to crew like ### SHOULD BOYCOTT Emirtes because frankly im sure the crew would rather not have you.

Im sure BA would LOVE to have your bad attitude on board because they certainly wouldnt put up with it like EK crew do.

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sunil
,
Nov 13, 2008 4:42 pm EST

All Indians should boycott Emirates. I found the staff extremely rude and very primitive compared to BA / Singapore. They are illiterate lot.

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D
6:45 am EDT

Emirates food poisoning!

I got food poisoning on an Emirates flight on my way to my honeymoon destination of Mauritius in May 2007. It was the airline food, as we were flew from London to Dubai, then straight on to Mauritius. This was a long flight and we hadn't eaten anything apart from the airline food. The food in question was an omlette. The doctor in the resort was extremely concerned about my low blood pressure. I was on tablets for a week and didn't recover until about 10 days into my honeymoon, which was totally ruined. I complained to Emirates but they said it was nothing to do with them and said that they had no other reports of problems on my flight. Well, I couldn't get in touch with any other passengers to prove or dis-prove that. Thanks Emirates for turning what should have been the holiday of a lifetime into the worst holiday I've ever had.

Do airlines ever admit responsibility for food poisoning?

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Tombo78
, US
Oct 06, 2011 9:59 am EDT

I got food poisoning from Emirates on my return flight from Dubai 4 days ago - so did my partner. I'm researching to find out whether anyone ever got compensated. Sadly, it seems in very few cases.

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positivepeople
, AE
Jan 29, 2009 5:10 pm EST

If it was the food why wasn't your partner affected ...it would be highly unlikely to just affect you.

ComplaintsBoard
V
10:47 pm EDT

Emirates long time delayed baggage delivery!

Recently I and my family travelled with emirates from moscow, russia to australia, sydney. There were: flight ek 134 moscow domodedovo & ndash; dubai on february 21, 2008. Flight ek 418 dubai & ndash; sydney via bangkok, february 22, 2008 at 0905.
In moscow I gave up our language to emirates representatives and the baggage tags were given to me. There were 3 bags originally.

At the sydney airport we received only 2 bags and I applied for the 3rd one, which was missing. It was february 23, 2008.
March 22, 2008 our bag was eventually delivered. So, it took almost one month to deliver our bag from moscow to sydney. We spent some money to buy cloves because needed them while our bag was coming to us. So, I would like to know what kind of compensation for so long time delayed baggage delivery can offer me emirates airlines.

Thank you for your time,
Vladimir shirin.

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maduraiguy
, KY
Dec 26, 2010 8:50 pm EST
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EMIRATES IS ONE OF THE WORST AND THEY STEALS THE PASSENGERS STUFFS ! KIND REQUEST PLEASE DONT CHOSE EMIRATES !

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Sreekanthchandran
, AE
Jun 19, 2010 3:21 am EDT
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Recently I traveled with Emirates from Dubai International Airport Terminal-3 to Dhaka (Bangladesh) . There were: Flight EK 582 DXB to DAC on 15th June 2010.

In Dubai airport I gave up our baggage to Emirates representatives and the baggage tags were given to me. There were two (2) bags originally.

At the Dhaka airport I received only One(1) baggage and I applied for the second one, which was missing.on15th June 2010.

So please take necessary action about this matter, and kindly check about my baggage.

Mr.Mohabul Joynal Abedin

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7:25 am EDT

Emirates mishandling with disabled person

I taveled in emirates air lines in october from newyork to karachi, in flight there is no specified seat for disabled person in side plane very condjusted. When I arrived at karachi my luggage was missing and my wheel chair scooter was damaged badly I launched claims one for my bagage and one for my wheel chair scooter.In regard of my bagage I received after 10 days and in search of my bag I found my 2 items were stolen one of my I pod and other was my watch noted that this bag I opened in front of the staff of emirates air lines, I also launched claim of my stolen items.
Since now today is march 25th 2008 my case still not decided, emirates air lines offering me the amount $1651 against my whole claims. Where as wheel cahir scooter is around $3000. Due to late bagage received I spent amount in karachi they said me you send us your all bills so I sent them all my bills which are around $1250
So my total amount of claim is $3000+1250+1500 (Stolen items). So how can I accept $1651 against my calim. I am realy facing very bad days. I also offered emirates air lines if they think they can repair iyt please repair it on their behalf andtake future resposibility but they are not even give me any answer against my offer.
In my opinion I must say please never select emirate air lines specially for those who are disabled persons. On dubai air port ground staff of emirates air lines behaviour was very teasing and hateful with disabled persons.
Thanks

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11:17 pm EST

Emirates rude and not helpful!

I rang emirates to make an inquiry about hand luggage as my aunt is traveling back home and is unable to carry luggage with her injured arm. My question was can we check all her luggage in so she doesn't have to carry it. The representative proceeding to ask irrelevant questions and became aggressive and rude when asked to answer my query. I was then put on hold and she came back with the answer that my aunt will be charged with excess 7kg luggage so it can be checked in. Was not happy with her response so asked to speak with her manager. She refused and continued to be quite rude.

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kuldeep sheth
, IN
Jul 11, 2011 6:02 am EDT

I bought few articles from emirates and had already paid the customs via my credit card and still they took customs again via my courier to release my goods... Where should I complian to get my customs back...

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Mosolyazi
, OM
Oct 10, 2014 12:15 am EDT
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I flew in from jhb to msct on the 3rd of october. When I landed in muscat the wrapper on my suitcase was off and when I got home 3 of my watches where missing. And I had dad one of the watches for only 2 months.

I sent an email to emirates and I did not get any response. I called the centre in jhb and they said I should report the incident in muscat.
I called the muscat baggage centre 55 times and the phone was never answered.
I then called the emirates centre in dubai and got a fax number and I faxed them on the 9th and still did not get any response.

My main concern is that my baggage was opened and with all the drug problems going on around the world if somebody had stashed drugs in my baggage I would be held responsible.

On top of that I flew the same airline from muscat to johannesburg and had booked an saa flight separately.

The emirates airline was delayed in dubai for more than 1hour and I therefore missed my local flight.
When I informed the airline they said the ticket was not booked in conjuction with the emirates ticket so their airline could not be held responsible for the penalty fee I paid on emirates.

I am really dissatisfied with this airline and having said that their staff's attitude is really appalling, they serve customers according to the color.
I have observed this several times because I have been using the same airline for the past 13years.

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Gerber Waniku
, FR
Nov 29, 2010 2:54 pm EST
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On the 28 november 2017, I had a very bad experience taking emirates from addis ababa to dubai. The departure flight was delayed by 3 hours but we were all assured many times that our connecting flight would have no problem.In the plane, a passenger in front of me opened the hatrack and I told him politely to be careful of some of the bags above as it could fall on my head. The african man replied that if it falls it falls! I then pressed the cabin staff assistant button but to no avail. Nobody came up to me at all. Then the male crew came by serving tea and I told him to re-arrange the bags in case that unreasonable passenger in front of me opened the hatrack again. He said he will be right back but he never came back at all. I then told the woman air-stewardess and she told me and the passenger that we should deal with it ourself!I cannot believe that this is how emirates deal with situations in the plane. I heard it was a premier airline competing with the likes of singapore air and cathay pacific. No way in a zillion years. Please send your crew for training in asia and you will understand what exactly is good impeccable service. I asked to borrow a pen to fill up the immigration form and none of the crew had a pen to lend. Emirates could only be a third-rate airline along with united airlines, aeroflot and alitalia.

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Dr. G Sironi
Punta, US
Oct 26, 2010 1:35 pm EDT
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For 3 times I have booked private suite on A 380 with Emirates. And for 3 times I could not board the plane because of technical failures/problems.
On Sunday October 24 2017 Flight 004 from London Heathrow with Emirates was cancelled yet again and I was forced to board a much later flight with no private suite. Suitcases were left behind and I arrived at destination with nothing!

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Dr.Rebi George
,
Mar 11, 2008 7:27 am EDT

I, along with my wife, who is a physically disabled senor citizen had traveled by this air lines from Trivandrum, India to Dubai and then onwards to New York (JFK). I had purchased the tickets more than 1 month ago and had requested for wheel chair assistance and proper seating arrangements. But when we reached for check-in, we were told that our request for seats could not be arranged. So we traveled in the available seats and reached Dubai more than half hour late. During the flight, none of the crew were courteous or helpful. When my wife wanted to go to the toilet nobody came to help her for a long time. Finally a male cabin crew came to take her to the toilet and even he was very arrogant. When we boarded the flight from Dubai to New York, we were given 2 seats far from each other. As my wife is severely disabled, it is not possible for her to travel alone and none of the crew were in anyway helpful. Out of the good will of a couple of other passengers, we got 2 seats together. the cabin crew of the above flight were most unhelpful and none of them ever inquired about any help we needed. To top it all, we were shunted from New York to Washington DC and then to Baltimore, where we were the plane was left unattended in the run way for about 8 hours without food or water of water in the toilets. By the time we cleared customs and reached a hotel it was 3.30 AM, that is about 26 hours after we started the journey from Dubai. It was very inhuman and barbaric treatment we had to undergo through out our journey by the emirates flights. Am now seriously contemplating legal action against the air lines that caused us such a lot of hardship during an international flight.

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Stephanie Armstrong
,
Aug 26, 2008 10:25 am EDT

We started our holiday from Newcastle to Dubai on the 1st August, The staff were extremely helpful and friendly, being a diabetic I asked if the snack meal that they were serving could be changed for something more healthy. A few minutes later along comes a tray packed with all the foods that I could eat. After a wonderful stay in Dubai of 4 nights we set off to the airport to travel this time to Hong Kong, again with Emirates Airlines. All went well until the supper tray arrived, jam, cake, penguin biscuit, sugary fruit, croissant and sugary orange juice. The flight attendant who served me was a blond Australian called Alison. When I mentioned to her that I was a diabetic and couldn't eat the meal being served, all she said was "well thats all there is so I'll take it away then" this take it or leave it attitude is not the way to treat customers who are paying your wages. It is hard enough to get diabetic food when travelling on airlines at the best of times, but dealing with people with different illnesses should be a priority. If you can't be nice to the public then don't do the job.

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monymkr2000
, ID
Mar 28, 2012 11:38 pm EDT

You can try to call emirates jakarta on the number given in website +[protected] but nobody will answer. I have been trying for past 3 days since I have lost my phone in check in baggage but after seeing emirates customer care service, it is pointless to even talk to them. I lost my phone, I lost my money for calling them since 3 days.

Emirates, you are the poorest service I have ever had in my life time. I also request my friends to think twice before book this flight.

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tanyaw
, ZA
Oct 09, 2009 3:03 pm EDT

Dear sirmadam

On monday the 5oct I took a connecting flight from dubai to south africa at 4:40am. Once aboard the aircraft our monitors did not work (the whole of the 3 seater). We informed the staff however we got told that they would come on once the engines started as there was not enough power. We missed the safety instructions and 20min into the flight we complained again and were told that there was no power in our row and there would be no television entertainment for the 8hr journey. We were offerd magazines but I dont see how that would of helped as the overhead reading lights were not working either. I then needed a drink of water during the flight and could not call the attendant as the button wasnt powerd either and I was seated at the window with 2 sleeping passengers beside me. The flight was terrible and at the end of the flight we were given a small bag of gifts including a pack of cards which we could have done with 8hrs prior, same applies to the earplugs, eyemasks, toothbrush ect. The reason I fly emirates is I know its of good standards with brilliant entertainment however I feel extremly let down and frustrated I paid the same as all the other passengers on board but was not given the same benfits, I feel I deserve some compensation atleast.

Regards
Miss t winkler
Tanyawinkler@yahoo.Co. Uk

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Mohammad alsahib
, SA
Jan 20, 2011 7:34 pm EST

Just today 20th of Jan 2017, I walked in the business check in area at termianl 3, travelling from duabi to Bahrain on economy class, heading later to Saudi by car, I hold a sliver skyward card, I did not come to know where to go and no one have asked me when I walked in, the Fillipina staff was rude and told me I should be at a different counter, this is not for silver, I told he I did not know about it, you did not mention in your Emirates skyward booklet which area I should go, it says terminal 3 business class check in!
She was rude and she asked the porter why did you bring him here? why you did not ask him? she made me feel uncomfertable, she was not smiling and as if she paid the ticket,

I alway travel business, but this time I did economy, I just come to know that Emirates in particular treat economy passengers like animels, I hate say this, but it true, when we arrived in Bahrain and leaving the aircarft, the supervisor pushed me back to let business class passengers leave first after the tube changed the the door from the first door to the middle one. I think the perception on economy passengers are poor, low class citizens dont desever much respect, i been travalling Emirates for more than 15 years, things are changing, they go for volume and less quality, no the same no doubt, it is sad, even their staff are complaining when I do chat with them, very sad, good luck emriates.

Mohammad Alsahib
Saudi from saudi arabia. alkhobar
sahibking@hotmail.com

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Micaela_Green_6
, US
Dec 04, 2009 10:43 am EST

Allow me to express my complete and utter shock and dissatisfaction with the services I have received from Emirates airlines, specifically those in the Sandton Call centre.

On the 16th of November I paid for airline tickets, to Dubai, for flights on the 21st of December return on the 27th December. I received an email prompting me to wait 6 days and I will receive my E-ticket. After 1 week I received an email stating that my booking was cancelled. I called the call centre agents but no one could give me an answer as to why I had not yet received my E-tickets. I called every alternate day to follow up, but was simply told each and every time to call back in two days. I was told that the query is being escalated to Gert. I called back 5 times to speak to Gert. He was unavailable each time. I left messages each time for Gert to return my calls. He has not yet returned my calls. Today I contacted the call centre and they requested that I send them my bank statements showing that the amount actually left my account, proof of payment as well as the banking details I used when making payment as they claim they cannot locate the payment. I have submitted all of these documents but STILL no one could tell me what the problem is.

I myself went through pains and many phone calls to locate the telephone number of one of the staff members in the accounts department at Emirates. I received confirmation from this staff member, stating that this amount has reflected on their account and they have received payment. Is there no communication in this office? Can Gert or one of the call centre agents not confirm with the accounts department that payment was received? Are Emirates staff so incompetent that we, as their clients, need to teach them how to do their work?

One of the reasons I chose to book with Emirates, despite their ticket costs being higher than other airlines, when traveling is because of their reputation as being a world class airline and their excellent services I received in the past. I am saddened to realize that their service has gone to the dogs!

I am definitely not considering Emirates as my next airline choice. I would rather choose a much cheaper airline where I would not have to deal with such a disservice!

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4:52 am EST

Emirates flight delay

On the 4/2/08. I and my freind mr t, royal. Were to fly to phuket via dubai & bangkok, flight n0 ek20. At manchester airport. We arived early checked in. And made our way to the gate. As we went my freind mr royal comented on a couple in their sixties who were drunk and arguing with ground staff. My freind turned to me and said I hope they are not on our flight. You guessed it they were. But the ground crew were still going to let them on. It was'nt untill we reached the tunnel to enter the aircraft that the piolet said later on even he could see. They were to drunk to board the plane. So we had to sit on the tarmac for nearly two hour's. While they found there luggage. Which made us late for our conecting flight. From dubai flght n0ek386 to bangkok. This meant we would have to stay in dubai for 15 hour's we had to wait in line at dubai airport for nearly two and half hour's while they tried to find hotel's for everyone. And alternative flight's. So we spent 15 hour's in dubai only to be told that we would not be flying the second leg of our trip with thai airline's. Now thai airline's are great for short hops. But this is a 6 hour flight and the plane was to say afew year's old and not what we are use to. And not what we payed for. We don't travel 1 st class but it was an awful flight. And also at this stage we were never offered e-mail or free phone calls. Which we now find out we should have. So atleast we could have phoned home and our hotel to hold our resavation. When we arrived in bangkok we were then told they had no flight till the next day. And we would have to spend the night in the airport. Till we told them how long aflitght delay we had had. Lucky for us they got us on aflight in three hour's. When we arrived in phuket neither of us had known it was chinese new year. And of course our rooms at the hotel had gone. So we spent three hour's walking round pattong looking for a hotel. Lucky for us emirates har lost our luggage again only for the thired time in four year's even though we were told that. Even with the delays they would still go through. They did three day's later. So we had stay in a very run down hotel for seven night's at twice the price. We are now in our own hotel. With internet access. So I after two weeks have the clear mind to sit and compose this e-mail. And would like to know what emiratss are going to do about it?. We are silver members of there skyward scyhem and I would exspect better than that, yours sincerly c. R. Hopwood

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mehdi gholamali
Stoke-on-Trent, GB
Aug 23, 2012 2:40 pm EDT

on my return journey from iran to the united kingdom i was supposed to have a stop over of one hour and twenty minutes however the delay was six and a half hours. when i went to depart i was told that the flight was delayed the flight was changed to 14.35. my ticket number was 176-[protected] my name is mehdi gholamali. on my return i was exhausted from such a long journey. this experience was very unexpected as i had had a very good flight out from the uk.

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12:00 am EST
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Emirates - baggage claim!

My name is Salman Pervaiz. I traveled to Iran from Karachi via Dubai through Emirates (Flight No. EK603) on January 01, 2008. I lost my luggage when i arrived in Iran, Tehran and submitted my complain to airport staff. My complain no. is EK 26604. I received my luggage after three days. When i went to airline office, i was told that it opens only when...

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