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Elmhurst Toyota / Unhappy with service department

1 United States
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After buying and having my car serviced at Elmhurst Toyota for 5-years, I was amazed at what happened last Saturday. I cracked my driver's side mirror; not the casing or motor, just the mirror. I took it in to get replaced. Two hours later, they said it would have to be ordered and would cost $300.00. Since I had already spoken with AutoZone and knew the price of a replacement mirror ($38) I asked why $300? Oh, the casing is cracked I was told. So, I said Show Me. Fifteen minutes later, no crack and the mechanic says well, we crack 3 out of 4 replacement mirrors so we want you to pay $300 for the full assembly. No, I said, just the mirror. I was told (after I paid for additional repairs they found when they inspected my car without my permission) the part was ordered. I received an email (no phone call) late today from the service director Daniel Briggs. He wants me to pay $300 for the full assembly; they break 3 out of 4 upon install. And, if I don't and they break it during install, even though I would pay $50.00 for the install, they will not absorb the cost.

I'm speechless; to find this level of deceptive practice from a firm like this is so disappointing.


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