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This company offers a lot of freebies and privileges when they are selling their membership to.possible clients But when you paid your membership fee and will avail of your complimentary voucher your nightmare will begin. Aug 12, 2015 I called their office to reserve an overnight accommodation in Widus Hotel and Casino on Oct 17, 2015. Since its 2 mos advance booking Im expecting I won't have any prob. Their reservation staff Josh informed me that she will place my reservation in the said hotel and will call me for the confimation. Constant follow up once done but until last Oct 5 Josh told me that they cant accommodate me because the hotel was fully booked. I didnt believe her so I called the hotel reservation thru Tere Brillantes and Regina Cabigting that there.was an available room but Eps business consultancy did not submit my name for reservation. Last Oct 9 I called Eps again and talked to Trisha, superior of Josh and told me that they can't do anything about my concern and what she can do is booked me to a higher room but I have to pay the additional fee of P5000. I was so disgusted with this because I believe that my right as a consumer/client was violated. I hope my complaint will be given proper action and this company will be liable for the damage it has brought me.
The complaint has been investigated and resolved to the customer’s satisfaction.
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1. Oo tama ka accurate ang nakasaad sa kontrata. pero Ang selling point ninyo ay kunin ko ang package at bibigyan ninyo ako ng isang pang free night voucher. Wag ninyo sabihing di kayo manloloko. Tingnan ninyo ang pciture attached. Di ba 2 ang free night voucher? Diyan pa lang makikita na na manloloko ka Eugene Bakla. Tinanong yan sa inyo kung bakit di nakasaad sa kontrata yan ang sabi ninyo kasi nga "additional free yan". Excuse me yung room upgarde namin binayaran namin additional yun. at aware kayo. Hindi ko alam kung bakit hindi ninyo kinuha ang used vouchers sa akin. Hindi ko kasalanan yan.
2. Maaga pa alng informed q na c Ms. Jane (Assigned sa Crosswinds) for early booking. I specifically informed her that I will use the second free nights voucher. Sabi niya ok daw. Then nung malapit na yung specified dates saka ninyo iinform na fully booked na at di na pwede yung free night voucher? O di ba malaking panloloko yan?
Huwag kang mag-alala mayroon na. Sa DTI at Department of Tourism.
3. Noong nagpunta ako sa opisina ninyo i barely saw 10 employees. Ewan ko kung talagang 38 kayo dyan.
4. Tama ka manindigan ka na niloko ninyo ako. Ayan a picture is worth a thousand words. 2 free vouchers from you. Ano yan nag milagro? Nanganak ang voucher? I specifically admit naman na nagamit q na yung 1 free nights voucher kaya I informed Ms. Jane i will be suing the other free nights voucher.
Good Day Ma'am Nicay,
We still have the same number [protected].
Thank you
Anyone who know their new number?
Dear Mr. Mark Jeffrey Tan aka Gilbert C,
Nais ko lamang po liwanagin ang lahat. Sa paanong paraan ka naming niloko? Labis po yata ang galit na nararamdaman ninyo na mali naman? Bakit? Ito ang mga paglilinaw.
1) Tama po kayo na si VELLA TORRES aka MAUREEN REYES na nakatira sa #1141 Col. Santos St., Brgy South Cembo, Makati City ay aming naging empleyado at siya ang inyong agent sa na avail ninyong package ng Crosswinds Resort Hotel na ayon sa aming records/contract na inyo mismong nilagdaan na tanda ito na inyong lubos na naiintindihan at nauunawaan. Ito ang mga sinasaad:
• “One (1) complimentary overnight in a Studio Type Room. Accommodation is strictly good for two (2) persons only and include Breakfast.
• Two (2) pcs. Of vouchers amounting to Three Thousand NineHundred Pesos Plus only (Php 3, 900.00+) valid in a Studio Type room from the original rate of (Php 7, 600.00). Accommodations are strictly good for 2 persons only and Exclude Breakfast.
• Three (3) pcs. Of vouchers amounting to Four Thousand Nine Hundred Pesos plus plus only (Php 4, 900.00++) valid in a One Bedroom Suite from the original rate of (Php 15, 500.00). Accommodations are strictly good for 4 Persons Only and Exclude Breakfast.
Sa aking pagkakaunawa isa lamang po ang FREE OVERNIGHT ACCOMMODATION. So how come you still have two (2) FOC vouchers wherein our records shows you already AVAILED YOUR FREE OVERNIGHT ACCOMODATION last May 9, 2016 and take note sir ang room na ginamit mo upgraded from Studio type room to a One Bedroom Suite. So paano ka naming niloko? Nagamit mo na na pa ang gusto mo iclaim.
2.) Last Mondayapril 11, 2016 you sent your mother Ms. Vergie Tan to our office together with your father trying to book a room on April 15, 16, 17, 18, 2016 and much to our desire to accommodate kayo unfortunately wala na po available rooms but we can accommodate you on April 17, 18, 2016 onwrads. We had a very nice conversation with your parents and our office is trying to do some remedy on this matter. Pero, walang kaabog-abog dumating ka at nagsisigaw sa office saying “Elite office ba to? Sino si Eugene? Sino si Jane?” na kahit ang parents mo ay nagulat sa intrada mo at nawala kami sa focus ng pag-uusap naming. Kinuha mo ang moment ng pagtatalak at di na ako kumibo. Lubos kong inuunawa ang mga nagging pananalita mong masasakit sapagkat ikaw ay isang bata pa “mapusok” at bakla pa kaya pinabayaan na lamang kita magsisigaw sa harapan ko. Kaya naman noong ikaw ay nagbanggit na ganito “ Wag nyo kong niloloko kaya ko kayo idemanda” I answered you like “Sure sir If you want to file a case against us DO IT” dahil lubos akong naniniwala na hindi ka naming niloko at kami ay handa po na humarap saan mang sulok kayo ng mundo magsampa ng reklamo.
3.) Transferring to new office address issue FYI Sir wala po kaming pinagtataguan. Noong nagpunta kayo sa office para magbayad ng package our office na Room 211 Aurelio Bldg cor 11th ave., Caloocan City has only 18 sqm and we decided to moved our new office in Room 504-505 Dona Lolita Bldg 1 #363 Rizal Ave. bet 10th and 9th ave., West Grace Park Caloocan City ay may sukat na 95 sqm at simple ang dahilan hindi na kami kasya dahil ang bilang namin ay 38 staff na.
4.) Mr Jeffrey Tan aka Gilbert C. kami po ay naninindigan sa tama. At ang tama sa amin ay hindi ka naming niloko. Dapat sa umpisa pa lamang nakita mo contract na 1 FREE OVERNIGHT CERTIFICATE lang ang nailimbag edi sana pinabago mo na. Ikaw ay isa lamang sa napangakuan ni Vella Torres aka Maureen Reyes ng ganito. At ito palang na pangalan na nabanggit ay sanay sa modus na dati niyang pinanggalingan SPM Travel at Triple R Travel Agency. Please refer sa Youtube “NBI Nagbabala vs Pekeng Travel Promo” ABS-CBN published June 23, 2015. Ang opisina man namin ay biktima rin. Sa amin man siya ay may obligasyon na bayarin na halagang Php 75, 000.00 libong piso.
Inyo sanang lubos na maunawaan ang aming mga pagpapaliwanag. Hindi naming hangad ang pigilan kayo sa paghanap ng kasiya-siyang tugon mula sa mga sangay ng pamahalaan.
Maraming Salamat po
Elite Program Services
HI, have been calling your office and the mobile number indicated on the Voucher pero walang sumasagot, I want to book using my EPS hotel voucher sa One Tagaytay Place. Saan ba ako pwede tumawag kasi wala naman sumasagot sa mga number na nakalagay online pati sa voucher
do not ever trust this company manloloko talaga sila. nabiktima din ako nyan. binentahan nila ako ng vouchers with 1 free nyt stay tapos on top of that meron daw ako isa pang free night voucher. yan ang selling point nila sa kin kaya kumuha ako. tapos nung gagamitin ko na yung second overnight voucher mag stick daw sa contract na 1 free night lang ang stated. bale wala pala yung mga vouchers na binigay nila. in fact pinakita ko sa kanila sa 2 yung free overnight vouchers. di pa din nila honored. MANLOLOKO ang kumpanya na yan. wag kayo kukuha sa kanila. kaya siguro lumipat na ng office yan dati andun sila sa may monumennto ngayon andun na sila sa may 10th Ave. kasi mandurugas sila. i am now contacting my legal team accountancy and law office kasi kami. Malaking modus operandi ito na dapat matigil na. i will be contacting you client19 para ma collate ang reklamo naten sa proper governmennt agency.
here is their new address
Doña Lolita Blg. Room 504-505 Rizal Avenue, bet. 9th Ave and 10th Ave., West Grace Park.
paano ko kaya kayo maiinvite sa NBI, kailangan natin ireklamo c Eugene
Mahal kong ms. Louise Lagula,
Una sa lahat nais kong linawin sa iyo na sa abot ng aming kakayahan ginawa at ginampanan namin ang nararapat na serbisyo sa inyo bilang miyembero ng Widus Hotel Premier Package. You availed our package March 10, 2015 and requested for a room reservation using your ONE COMPLIMENTARY OVERNIGHT voucher, 4K voucher and 5K voucher. Which to our belief we extended the service what is due to you. Your second request for COMPLIMENTARY OVERNIGHT ACCOMMODATION was not granted. And why don't you ask yourself.. Why?
Ngayon at kailaman handa kami sagutin ka kahit saan sulok ng bansa maging sa Aparri at Julo ka man magreklamo dahil handa kami at ebidensya ang magsasalita para sa amin. Why don't you review the contract stating that you only have ONE (1) COMPLIMENTARY NIGHT in a Deluxe Room and Complimentary Breakfast for two; And how come your claiming for another complimentary overnight. Now, bakit mo kailangan magtago sa pangalang DISSATISFIED CLIENT19? kung may matibay kang katwiran dapat ipaglaban mo. O kaya isumbong mo kami kay Tulfo. Baka kasi mahiya ka sa ABS-CBN Channel 2 sa stasyon na pinagtatrabahuhan mo.
Nagmamahal,
EPS