SUBMIT A COMPLAINT

El Dorado Furnitureinferior furniture, el dorado furniture ft. myers, fl.

We purchased a glass top dining room set from El Dorado Furniture in Fort Myers Florida about 2 months ago. We were told that the dining set was of utmost quality. After using the set for a short period of time, the glass top of the table has deep scratches all over it. There is some cheap layer over the glass. Even with the table covered and placemats on, scratches appear underneath. The glass is made of a very cheap, low quality glass, along with the chairs and the table that wobbles. The biggest defect is the glass top and all the scratches that appear. We have contacted the store and customer service six times with no results. The e-mail they finally sent to us stated that they were not responsible for the table and refused to do anything about it! I don't believe this table will last six months and we are only two adults in the house. Do not buy furniture from El Dorado in Fort Myers. Their customer service is deplorable and they take no responsibility for the furniture they sell. They obviously get cheap furniture that is imported from China, especially in our case with the defective glass on the top of the table. Please be aware and find your furniture elsewhere. If something goes wrong you will get absolutely no help from them whatsoever. Once they have your money and get you out the door that's the last you will hear from them. Unfortunately, I have heard many other people complain about Eldorado refusing to rectify customer complaints but this was after we had purchased the table. Stay away unless you want inferior furniture!!

Cp
Nov 29, 2018

Post your comment