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eHarmony / subscription cancellation

1 don't knowdont know, United States Review updated:
Contact information:
Phone: don't know

I'm very dissatisfied with EHarmony. I received over 500 matches, 4 of them inappropriate scams that I know of. The problem wasn't with the men but with the service of how to communicate with them. I would show my introductory information for them "to get to know me" and ask for their return info -- it never came. EHarmony's customer service said I was not supplying enough information (not true) and asked me to be patient. I started the service in February and now closing in July. Six months, I have not been on one problem of my own I feel. If this is matching people all over the world, it sure has a lot to be desired in the "communication area". I think you should save your money and do as I am now going to do. Ask God to supply a Christian mate for you. The intregrity and responses I received from EHarmony lack!

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  • Li
      9th of Oct, 2008
    0 Votes

    I have been trying to call coustomer service...and no number..what is there phone number?I was suphosed to have a free trial and they charged my credit card...I want a refund...

  • Ni
      3rd of Nov, 2008
    0 Votes

    EHarmony are a bunch of snakes. Basically the declined my credit card 4 times but when I called my bank they said it went through. They did say however the info would roll of my account within 4 days. I needed the money right away and it was approx 400.00. The first person I talked to at eharmony advised me to have my cc company call with me on the line and they can confirm the payments did not go through. I also confirmed this with my cc company.

    So I called with my cc company on the line. The gentleman who I got a eharmony managed to set me up on some "special 3 for 1 deal" before I was transferred through but when the bank associate asked for the merchant id he "conviently" hung up

    Second time the idiot I got kept telling me it will roll off in 2 days I kept telling me my bank said 4. He refused to do the call.

    Third person I talked to was a supervisor she said the same thing

    Keep in mind it was a 20 minute wait for all these calls.

    Anyways I am closing my account with eharmony tonight and I would suggest anyone else to do the same

  • Mo
      18th of May, 2009
    0 Votes

    I have been try to contact e harmony to cancel my subscription and i am find it difficult to do so why?

  • Mo
      18th of May, 2009
    0 Votes

    I am not happy with the service some of the people I have met are truly really silly and false

  • Mo
      18th of May, 2009
    0 Votes

    many people I have been intouch with are not for real I wish the servise could be much better and honest

  • Ch
      26th of May, 2009
    0 Votes

    I have had an ongoing problem with E-Harmony for the last two years, and still do. They renewed my subscription without an e-mail, and when I tried to contact them, it took a whole day to even find a number to contact them to cancel. When I finally contacted someone it was an operater in a building in Kentucky or Tennessee, and she couldn't help me get into my account, which I hadn't been into for four months, and had tried to cancel. We finally got into the account and she noted I hadn't used the account for four months. She told me to send a letter to someone in California, and they would try to refund the charges. Needless to say I never heard a thing back! I cancelled but they continued to bill me through a company, and I refused to pay, now they are threatening me with a bad credit history, which I have never had in my life! I tried calling, which takes days to talk to anyone, and then you are out and out lied to by their customer service. I actually had someone laugh at me, when I told them I wouldn't pay for service I never used, plus it never worked anyway. In six months I never talked to one person!

  • Ma
      18th of Feb, 2011
    0 Votes

    I'm in the UK, I used Eharmony, signed up for a 3 month subscription. I found it awful, its not user friendly and I found that it was difficult to communicate with people, I spent more time clicking in and out of pages than reading people's profiles. After 4 days, I gave up. I asked for a refund. Got no response. I emailed again and still no response. Then I went into hospital for a small surgery and when I got home, my account was still active. Luckily in the UK there is a freephone helpline. I phoned them, told them I was reporting them to Trading Standards and that I hadn't used the account since I had requested cancellation. After arguing with a hard sales woman on the phone who tried to convince me to use the site in different ways, I finally made it clear that I was not interested in any offers and still wished to cancel. They say that I will receive a full refund in the next 10 days. Fingers crossed. They did give me a cancellation number, so hopefully, I've had my first success with Eharmony... a refund!

  • Je
      19th of Oct, 2012
    0 Votes

    E-Harmony is seriously flawed on so many levels. First off, they do not have the option of "contact us" on their website anywhere. You cannot e-mail them and report your dissatisfaction and request a refund. You have to call them. This is where the fun begins. Getting a hold of someone in customer service who is not in or from Bangladesh is almost impossible. Good luck finding a customer service rep who is an American and speaks fluent English. Not gonna happen. Secondly, my age group choice was clear and essentially "carved in stone" using their scale. I was routinely matched with senior citizens who did nothing for me, and who I certainly would not consider "dating". Thirdly, I am a plus sized lady and openly stated so in my profile. Not one single man on there matched with me ever initiated communication or answered my attempts to communicate. E-Harmony should openly state that they do not match overweight or plus sized people. No, they just want your money. They don't give a damn if you ever connect with a real person appropriate for you and your lifestyle. E-Harmony boasts matching people from all walks of life all the time. Well, unless you are upper middle class, thin, and good looking, you might as well save your money and start chatting up people you meet at the grocery store. You have a much better chance of meeting a quality person that way. What they don't tell you is that if you are fat, poor, and average, you don't have a snowball's chance in hell on there for a date. And that is the truth. E-Harmony sucks!

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