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eFaucets is the most fraudulent, exploitive vendor of any kind that we have ever dealt with. We ordered from eFaucets because they were offering for sale a particular Grohe valve trim that was out of stock at other merchants. We also ordered the valve. When the parcel arrived, the valve was in it but the trim wasn't. Of course they charged to our credit card the price of both what they had to sell and what they did not. The valve is useless without the trim piece, but now they insist on nicking us a 20% "restocking fee" upon its return. They claim further that the relevant web page for the trim piece stated "Check Availability, " and that it's our fault we did not. However, there was no such advice, nor is there now, three weeks later.

What we have here is a variant of the Brooklyn Bridge scam. They sold us the bridge they were in no position to sell, supplied one part that they could access but none of the rest, and now they want a "restocking fee" for the return of the one part that's useless without the other. Nice work, if you can get it, like naked shorting on Wall Street. What can we do to stop all these leeches? There are at least 500 eFaucets victims protesting on the Web right now -- enough to form a club.

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  • Ja
      18th of Mar, 2013
    0 Votes

    We had purchased a clear glass show door AS SHOWN and labelled on their webpage only to receive a FROSTED one. When we called to clarify, the person on the phone had the insolence to lecture us for not reading a fine print embedded far below the web page that says if you want clear glass, you should look up a particular SKU#.

    I responded, "Then why did you layout the page with an image of a clear glass door WITH NO of a frosted option in the production description or that the image isn't accurate? Where does it say FROSTED on the production description?!"

    efaucets: "Well, couldn't you tell from this product number SHDR-0948726-01-FR that its frosted?"
    Me: "I'm your customer. Not your stock boy. Why would you expect me to know that?"
    When we asked for an exchange, efaucets demanded that we return the wrong door and bear the shipping cost which was equal to the cost of the door, meaning we would end up paying twice! What thieves!

    Someone please explain to me why efaucets is still in business despite all the outcries against their criminal practice?!!!

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