Eezi Move review: Service delivery and refunds

Eezi provided me with a quote and I paid the deposit a month in advance. When I tried to change the date for my move the next day, I could not get a hold of the booking agent Burnett Pawson.

I tried calling for 4 days, and the call centre agent kept telling me that “Burnett isn’t available, I will take a message”. After 10 messages, even she was exhausted of telling me the same thing.

I then spoke to the manager, Chris, and demanded for a refund on my deposit because no one in the company can assist me to move the date, except for the designated Booking agent. And he never returned my call.
After week of demanding for a refund of my deposit and Eezi move confirming my banking details, still no refund was processed.
I have left 3 messages for the manager and he still hasn't contacted me