Eezi provided me with a quote and I paid the deposit a month in advance. When I tried to change the date for my move the next day, I could not get a hold of the booking agent Burnett Pawson.
I tried calling for 4 days, and the call centre agent kept telling me that “Burnett isn’t available, I will take a message”. After 10 messages, even she was exhausted of telling me the same thing.
I then spoke to the manager, Chris, and demanded for a refund on my deposit because no one in the company can assist me to move the date, except for the designated Booking agent. And he never returned my call.
After week of demanding for a refund of my deposit and Eezi move confirming my banking details, still no refund was processed.
I have left 3 messages for the manager and he still hasn't contacted me
I took Eezi Move to one of our customers (Clear Window) to give us a quote to move the customer's furniture (substantial contract) as part of a bigger contract that we have with the customer. They went behind our back, gave the customer a quote direct and refused to respond to any enquiries that we made afterwards.
It is really sad that long established companies resort to this type of behaviour to secure a contract.
The company was contracted to move my furniture and appliances from one location to another. The movers damaged my walls (which i repaired at my own cost), washing machine, fridge, dinigroom table, queen base and various other items. They also stole a bottle of whiskey while in transit. I received no apology, after numerous attempts to contact them, and they just ignore all my correspondence.