Eezi Move reviews and complaints

I have, in 7 moves over a period on 35 years, never seen so much damage to furniture during relocation.

I have logged a formal complaint with the complaints department and submitted photographic evidence of the damage caused to 12 furniture pieces, which is just the tip of the iceberg, as I can count on one hand the number of items which have no damage.

The response to my complaint was "It Is with a heavy heart that we hereby inform you that we will not be accepting liability for the damages communicated to us."

On their website, they state that "All Eezi Move trucks are equipped with packer blankets." to protect your load. This is not true. I have 4 witnesses who can testify that not a single blanket was used to protect any furniture.

The staff were extremely unprofessional and asked for "Christmas boxes" on arrival, which continued while they were loading. Before they left, they said since I did not provide "Christmas boxes" at the loading point, they wanted "New Years" when they offload. If I did not think that any person could be so vindictive, I would have said the damage was done on purpose because I did not want to give in to their demands (because that is what it was) for "Christmas boxes" and "New Years".

It started raining while they off-loaded at the destination, and I asked them to cover the furniture while it was being transported on the shuttle that I provided and they simply ignored me. So I have water damage as well on most of my wooden furniture.

Apart from all the scratches on almost all my furniture, they managed to:

• break pieces of wood from my bookshelf with the wood shavings still on the bookshelf after they offloaded;

• bend the legs of my bed's base;

• scraped the handles from my fridge that it looks as if it has been sanded with a machine to make it fit and the shavings were still visible on the door handles where it was scraped off;

• the white enamel was scraped off both sides of the fridge, as well as the front and one side of my washing machine;

• they forced boxes into my wall unit which resulted (apart from the damage to the wall unit), in boxes with the black paint from the wall unit on it which proves that they boxes were forced into the wall unit;

• the wood shavings were still on most of the furniture where it was damaged;

• forced the bowl of my lawn mower into my clothes basket so that I needed help to get it out again - needless to say with damage to the clothes basket; etc. etc. etc.

The list is endless.

All of my 81 year old mum's furniture was broken and damaged. The extreme nature of the damages is shocking! The fridge was actually bent and dented! Not a single plate survived! Please see the pictures of the damages to understand the extreme nature of them. The vehicle was overloaded and stopped in Heidelberg, where they had to offload and reload. We suspect that it was here that the furniture was damaged.

I have moved multiple times with them and ive chosen not to complain whilst multiple items damaged with each move, nut wife always pressures me not to complain. As we live in a remote area and not too many companies come this way we opt to reuse them and hope that will be better next time.
I used them twice last year, 1st time moved just a few but very expensive items, 33k dinings set, damaged badly, fridge and freezer brand new delivered from Makro before being transported, damaged with not less than 20 dents per item, to summarize 5 of 6 items completely ruined. I complained as the eezimove driver thought was very funny telling us how they damaged all our items moving them from one truck to another and received a ridiculous 5k of damages after many many mnths of fighting as they refused and refused until I told them I had several witnesses willing to testify that their driver actually told us how each item was damaged.
I gave them another opportunity, dont know why to move a 5 bedroom property furniture a few mnths later and literally everything was wrecked beyond repair in front of our eyes with 2 men unable to offload truck and literally dropping items in front of us over and over again. Picking thier just broken items up and sliding them on top of other items and damaging them.
Beds they tore dragging on our drive way, lounge suite they tore in front of us as they pick up by the cushioned arms (55k) lounge suite, plant pots smashed, chairs they stood on in front of us to reach truck breaking two in front of us, 7.5k desk completely ruined as they slid a cabinet they broke in front of us on top of it. We watched in horror as they dug a deep score through the wood laminate completely destroying this desk which we loved. 3 desks and 2 cabinets broken into pieces a we saw these items fall off truck in our driveway to the point that my wife and I told them take everything off the truck and leave and we had to carry all into house by ourselves. My wife recently had knee op and we had to move all items ourselves to try save what was left. Most items took 2 people to carry so she had to help.
On top of this, upon collection of items at the collection point, despite great details given and booked long in advance, they refused and had stand off to load truck as they were only 2 men and the stuff was heavy.
This caused me to spend hrs calling all offices from JHB to KZn to try have managers force them to load truck.
I spent many many mnths just trying to even get a tresponse from them to which they refused to even entertain the matter.
I invited them to my home several times to inspect all broken items and verify what happened but they never even responded.
Crooks, almost every single item too many to list.
when you look online there are hundreds of people having identical experiences where they actually see thier items being dropped and broken and Eezimove just shrug shoulders.
No insurance can be claimed, evereyone just accepts that nothing can be done and they carry on doing business.
Utterly ridiculous.
Spoke to several other people with similar experienes with this company.
If required I can furnish more evidence, pics, emails correspondance etc etc.

[protected] is ther contact number.

Eezi movers service is appalling delivery of my goods was late and also damaged my couches are not in the condition they left johannesburg the back rest of the recliner seats are loose and flimsy bolts and nuts are missing because they dismantled it on pick up which was totally unnecassary I did not request for any items to be dismantled I did log a complain and was told eezi movers turnaround time is 21 days well its passed 21days and still no feedback I need my couches repaired I paid full the amount up front the condition and service I recieved from eezi movers one would swear they did my removal for free I dont recomend them to anyone 0/10 for theor service delivery very poor.

Ref 861687

Eezi provided me with a quote and I paid the deposit a month in advance. When I tried to change the date for my move the next day, I could not get a hold of the booking agent Burnett Pawson.

I tried calling for 4 days, and the call centre agent kept telling me that “Burnett isn’t available, I will take a message”. After 10 messages, even she was exhausted of telling me the same thing.

I then spoke to the manager, Chris, and demanded for a refund on my deposit because no one in the company can assist me to move the date, except for the designated Booking agent. And he never returned my call.
After week of demanding for a refund of my deposit and Eezi move confirming my banking details, still no refund was processed.
I have left 3 messages for the manager and he still hasn't contacted me

I took Eezi Move to one of our customers (Clear Window) to give us a quote to move the customer's furniture (substantial contract) as part of a bigger contract that we have with the customer. They went behind our back, gave the customer a quote direct and refused to respond to any enquiries that we made afterwards.

It is really sad that long established companies resort to this type of behaviour to secure a contract.