eDreams
reviews and complaints

Bough 3 flights Barcelona-Seville-Barcelona on November 7, 2016 to fly in February 2017. Got an ERROR message saying "We are very sorry, but an error blocks you from proceeding with the booking." The options available were "restart the same search" or "start new search". Got this on a screen shot to show. Since according to the message the booking had not happened I went ahead and booked directly with Vueling. Edreams combination was flying via Vueling going and returning via Ryanair.
Later, I got a confirmation email from eDreams that the booking had gone through and charged my debit card (I use debit for traveling). I do not need to fly twice on the same dates!
Call them, got no useful response, emailed them ALL the evidence, no response, sent facebook chat, no response. Now as soon as I enter my reference number no one picks up the phone. This was their mistake and they took my money. I contacted both Vueling and Ryanair and they say eDreams should respond, that they cannot refund me the double booking. Booking reference: [protected]

edreams/OdigeO sent me an invoice with the amount related to the mediation fee, however, I need the invoice of the total amount I have paid.

I contacted the travel company and they only invoice when people buy directly with them, which was not the case. I bought the travel ticket with edreams.

I have urgency with this subject.

The invoice number sent by edreams/OdigeO is 2016-SAL7-[protected] and date: 11/29/2016

I would like to receive an invoice with the total amount of the ticket.

The booking code of my travel is 8MK48E 8MK3TI.

My name is Laura Lopes and the invoice should be in the name of:

EGEAC
Av Liberdade, 192, 1250-147 Lisboa
IVA: [protected]

Best,
Laura

Tried to book flights with Edreams on 28th November. The booking went through to the payment details and then timed out (screen shot captured) the message directed me to contact a customer service number which was a premium service. I decided to look direct with Ryan Air which I add was £30 cheaper than Edreams with extras added that were not included with Edreams. I happened to look in my emails and noticed a booking with Edreams even though I have confirmation that the booking had timed out. The number on the email was premium I contacted the number to the most unhelpful customer service team. I asked on several occasions for a call back because of the costs and they said no because they were too busy. They directed me to email and someone would respond to me. I was given 4 different timescales. 1 hour, 4 hours, 48 hours and then 21 days. To my horror the phone calls have cost £67 which is extortionate this was the only number provided through a Google search they do have another number that costs 13p per minute compared to £1.02p.
After a week I finally received a response from Elena in Barcelona who refused to look at this as she informed me that it didn't matter that the transaction timed out and I received a message but because it went through I was liable and no form of reimbursement would be made. Also I add there was a further fee added to the booking £29.52 as a service charge from Edreams.
18 emails later and I am informed by Elena that there is no escalation process. That the matter would not be dealt with as the transaction went through and the screen shot was irrelevant.
I also complained about the call centre as throughout the conversation the advisers kept muting the call which according to Offcom regulations this should not happen as the calls would not be recorded.

I have emailed the chief executive Dana Dunne who has not responded and I have now emailed asking for Vat registration number, companies regulator, the companies formal complaints procedure and also a final outcome letter. No response.

Attached is the screen shot of the message received at time of booking .

The outcome I would like and think is deserved is the full reimbursement for the cost of the calls as they are saying the booking had been made the number that Edreams should have provided was a local rate number not a premium rate. The cost of the service charge refunding £29.52

This has and is causing me a great deal of stress.

Ref [protected] Selina Kelcz
This is her mother writing Caroline Aguilar [protected]@yahoo.com
We booked a ticket through edreams in August 2016
Bangkok Paris 27Nov Paris Bangkok Dec 7th2016
The ticket was modified and when she called to confirm my flight she was told that I had to pay 2000pds to modify ticket!(by edreams and jet airways) I flew her back to Paris on another flight (out of pocket) Later to fly back on flight on December 7th we were told since she had been a no-show on original flight which only happened because she had 2 travel itineraries and an addtional 2000pds to pay! I would have to pay an addtional 500euros to get the return flight back-so I got her back on another flight AND on Dec 6th she received a travel reminder by Eithad the original paid flight back to remind her of her flight! All your confusion created an out of pocket ticket that had already been paid for!You are highly disorganized and I am asking for some kind of refund because of all this because I would hate to think that edreams is a fraudulous company.. Thank you Caroline Aguilar [protected]@yahoo.com

To whom it may concern,
My name is : Dima Salih
My book confirmation :5VNHLM
My email: [protected]@yahoo.com
I booked my ticket around 2 months ago and the price was around 200 and then i paid the luggage for the round trip . The total amount is € 268.67.
Now i can't see that i have a luggage in the ticket and Finn air sent me that i can take handbag only with otherwise i should pay again!

EDreams booking reference number: [protected]
I made a booking through edreams on Monday 28th November 2016 to travel from Windhoek to Miami (return ticket with KLM). The price offered was 2 104.69 GBP
I made the bank transfer on next day, Tuesday 29th November 2016, in the above amount and at that day exchange rate.
I was informed after one week, that my booking reservation is still pending and that it will take from 7 to 10 more working days (1 to 2 more weeks) to get the reservation with the airline confirmed. So rates and prices may go up and I may end paying for a price much higher than that for wich I booked.
Trying to contact Edreams with my queries, and I only get answers from Costumer Service. 
Through International calls the automatic replier puts me on hold and don't get attended...and still is costing me more money.
The email to [protected]@edreams.com 
is not going through. (unknown in the virtual network). Thinking, May be Edreams is a fake agency? Or Am I victim of a scam?
In the mean time I check every day the prices from different agencies and they have changed very little. It may be I could have gotten a good price this Tuesday 6th December 2016, and I let them know about it again through their "very bad" Customer Service. No response.
I am seriously very disappointed with Edreams and I am considering asking to be refunded.
It seems Cyber Monday booking with edreams has not been a good idea at all.
Herewith the latest answer I got from edreams Costumer Service:
Dear,

Thank you for contacting eDreams.

Your eDreams booking reference : [protected]

We can advise that we have received payment of 2089.69 GBP via bank transfer and your booking is pending. It will take 7-10 working days to confirm your booking. Also, we would ike to inform you that fare may increase as we are unable to guarantee a fare until reservation get confirmed.

Should you require any further information please contact our Service centre on :

- United Kingdom: [protected] If you are abroad please call +34 [protected]. - United States: +[protected] (available 24/7 customer service) - Canada (English): [protected] - Australia: [protected] - New Zealand: [protected] - United Arabian Emirates: [protected] - Rest of the world: [protected] 00

Once again, thank you for contacting eDream
---------------------------------------------
Very kind, but the money is still on their side.
No further comunication.

On the 29 November I booked a flight with edreams via their website, for a return flight LIS-FOR on the 04 Dec and returning on the 02 Jan FOR-LIS.
I arrived at the airport on the 04 Dec to do the check in and was told my outbound flight had not been booked, only the return on the 02 Jan.
eDreams took the full amount for the return flight (total cost 1200 Euros) and only booked the inbound (cost 811 Euros)
I tried contacting eDreams over the phone, on Facebook, on Twitter, no luck. Eventually I had to book a full published fare with TAP for the flight going out at a cost of 1096 Euros.

I have since tried contacting eDreams over the phone, on Facebook, on Twitter and they seem to be ignoring my request for a refund on the outbound flight and compensation for the problems caused.

I am still waiting for your answer about cancellation of two of the flights (booking code is:Flight: [protected] - 5VYU44) and finding alternative flights and routes, even agreed dates for solving this problem are way pass.

If I trusted you and booking my flights, I expect at least that much of the respect to answer in agreed number of days. I trust that until the end of this week you will find alternative flights for my travel to US.

If you are not able to do that, I am afraid that I have to insist and ask you for cancellation of whole booking and returning money for the flights.

Yours sincerely

Zoran Spanja

I made a booking
E dreams Reference: [protected] for flights to Durban and I have still not received my confirmation and the money has already gone off my credit card. No payment has been made to comair limited.
E dreams is trying to scam me. I have alerted my bank to reverse all transactions unless I get my flight confirmations as soon as possible.
I am a celebrity in south Africa I will make sure they take down your site in Africa so people will stop being scammed by your company.

Me living in Skorea and searching for tickets in eDreams website to visit Japan during last month and today i have checked my online credit card statement and to my surprise its 66.21EUR or 74.26 USD or 84, 426KWON is deducted from my bank on 2016/10/08 from eDreams SPAIN. Also I have received my bank credit card statement today only.
Its reallly fraud and pls letme know why eDreams deducted 66.21EUR or 74.26 USD or 84, 426KWON from my account...

Also i dont have any booking with them still how come they took money from me is strange.

Someone pls help me for refund.

Thanks & Regards
Mahe

Hello I purchase ticket through Edreams 21/11/2016 from Tenerife to Gran Canaria, booking code (76J6NW) First Edreams took 6.02Euros from my account a miuntes later Bintercanaria took 34.06 from my account, what get me upset now is that 25/11/2016 Bintercanaria going into my account and took another 34.06euros without my notice, This is unfair indeed criminal intent, I wrote to the company already, I was reply that I should contact Edreams basically I was giving for purchasing to, Pleae return my back.

eDreams are Scammers! Be aware of eDreams! They have hidden fee and do unfair and fraudulent practices!

Bought 2 tickets from them from NY to Paris. They added some "mediation" fee for 47 euros! I called them and spoke to 3 different agents and supervisor. Nobody could explain what these fees are. Every person gave their own interpretation of what it is - from "Administration fee" to some mysterious "Sipping fee" (shipping of what? e-tickets?). So, to be short, I never get a refund for this hidden thing!

Even more - they system shows the price for the tickets, but if you click on "Price Breakdown" they were showing the numbers that do not sum up together and show different price comparing the original screen. In my case they were showing 490 euro in the total, but 512 euros in the price breakdown. I sent them a screenshot and immediately call them. While I was talking to the agent they fixed the bug on website and were telling me that their system works correctly ignoring the screenshots that I sent them! So, they eventually charged me that 512 + 47 euros!

Also after the purchase I found that I could buy tickets much cheaper then they sold. After contacting them again and complaining I received this email from them: "...the best price is available when you are paying with Viabuy prepaid MasterCard. However, you have paid the amount for this reservation with visa debit card." Really?

eDreams are Scammers! Be aware of eDreams! They have hidden fee and do unfair and fraudulent practices!

We booked our flights to Manaus in January. Sometime later the times were changed and we therefore requested a refund for the full amount. We were advised by email on 28 July that we were entitled to a refund. I subsequently called eDreams to obtain my refund and were told it would take 7-10 weeks to be refunded. When we did not receive the refund after this time I again contacted eDreams to be told there had been some issue and again this would be refunded in 7-10 weeks. Again this was not received. I contacts eDreams on 8 November and was told there had been an issue with the bank details you had for me. I was surprised that no one had contacted me to obtain these details. I was told the refund would be issued in the next 10 days however once again have not received my money. I have today contacted you again and been told that the bank details were not passed on. So again no one has bothered to contact me to advise me of this and had I not called in I would not have been advised and eDreams would have happily sat on my money. At no point have I been given an explanation as to why the refund hasn't been given or why no one contacted me.

Each phone call has lasted approximately 20 minutes to half hour at a cost to myself as eDreams have not bothered to get in touch.

I would like to know how you intend to resolve this issue and compensate me for the 5 months plus delay and the numerous phone calls I have had to make.

I can be contacted on [protected] or [protected]@yahoo.com

I look forward to receiving a response in the the next 2 working days

Claire Coldock

My boyfriend and I are using eDreams (directed by Skyscanner) to book a ticket from Hong Kong to Japan on 18 Dec and a return flight on 31 Dec. However when we received the confirmation, the flights are totally different from our original selection!

I have been trying to call its Spain headquarters for so many times but in vain. Then I tried to its london number and after many trial and lengthy waiting time, I finally reached a staff Miss Rynjah. She promised her manager would call back in half an hour. We did receive a phone call in about 10 mins but it only rang for 2 seconds! How could I possibly pick up? I do believe eDreams' staff just pretended they have called and then cut the line. It's not genuinely returning client's request!

We then went through the hassle to call its hotline again and finally reached another staff and put us through to the so called supervisor and he pretended he didn't hear our voice and cut our line! Honestly we have made a few phone calls to its staff and one call last for more than 20 mins, another call we talked to another staff for like 10 mins, it never happened they couldn't hear my voice. I'm just pissed off by eDreams' service.

All we need is to cancel our booking with a full refund and we don't want to go through all the hassle again! I tried to reach its customer service via Facebook and they asked me to send them request via private message. But they never checked my message, not to mention handling my request.

Please be aware and never use eDreams!

I booked an outbound flight on the 21/11/16 to Riga Latvia, the total cost of this flight was £100.99

I called on the 23/11/16 to find out why I had not received any information since the date of the booking. All I had received to date was an e-mail stating that the outbound trip was pending. I did not receive anything else, nothing even in my junk/spam mail.

When I called up I was informed that the outbound trip was to my surprise cancelled; as the payment didn't go through. I was also informed that I should have received an e-mail or some kind of contact to inform me of this, however this was not the case.

As a result I had to pay for a flight on the 23/1/26 at the cost of £140.99. Which is £40 more than the other price which I thought I paid for.

I would at minimum like the difference of £40 to be compensated to me. I would also want to be compensated for the time and inconvenience this has caused I had to take a morning off work to resolve this issue, due to the 50 minutes I spent on the phone.

Dear sir
I have booked the tickets from edreams for Air Serbia fromBelgrade to Brussels for the date 27 Nov 16. The payment has been done thru credit card but neither I got the ticket nor confirmation. Details are
Name Awadesh kumar
Mail id awadesh.[protected]@gmail.com
Travel date - 27 Nov 16
Flight -Air serbia JU 304
From Belgrade to Brussels
Time -. 17.35 from Serbia terminal 2
You are requested to kindly look into the matter.

Regards
Awadesh kumar

Edreams is nice as long as you don't have any modification, troubles with your flight. They made mistakes and they are not able to resolve them. I lost more than 390euros because of their miscommunication.

My return flight has been modified (Reservation number 3xlpsm) but on my edreams account I still had the initial dates of travelling (18 till 26 november). I didn't see the email since it was in my spam emails.

I have asked a refund of both flights (The one from toronto to kingston and kingston to toronto) since I couldn't travel because of their modifications. Edreams doesn't want me to refund me the first flight and they told me they gonna refund me the flight back after 3 months how is that possible? I complaint first because they didn't advise me properly of the modification (the email was in my spam the subject of the email was my name nothing says the flight has been modified just the date is different). Second because they don't agree the refund me the totality of the amount. Third they have a customer service really bad they are lying to you that's incredible.

I have contacted edreams several times I always had the same speech

How a such big company can't write email which don't have the format of a spam email?

E-Dreams ref. [protected]. We booked through eDreams for Ryanair flight FR7242 from Dublin to Malta on 19 Nov. We found at Dublin airport that eDreams had not notified Ryanair of our booking of one 20kg hold bag and we had to pay €60 to get the bag on the flight. You will need to refund us the money and we will send documents when we return home. Please provide an email address to send to. Please also notify Ryanair about the bag for our return flight FR7243 from Malta to Dublin on 26 November. Please notify us you have done this. Our Ryanair confirmation number is NSS4NA. Denis Bleakley

Mrs Sidra Vaines
I am instructed by Mrs Sidra Vaines.
Your company arranged a Westjet flight for Mrs Vaines and her two children aged 1 and 6 from London Gatwick to Honolulu leaving on 23 September 2016. Your reference for this booking is 3BERSO. The flight was via Vancouver where Mrs Vaines and her children would be in transit.
When arriving at Gatwick for the flight she was prevented from checking in because she did not have a visa for Canada. This was a surprise to her as she was not intending to enter Canada but to transit from Westjet flight WS23 to Westjet flight WS1864. The Westjet official told her that she could not board the aircraft but would have to wait until she has a visa. She sat down in the Terminal and was told that this process would take 7 days. The official also told her that her son aged 1 could board the flight as he was an American citizen having been born in Hawaii. Mrs Vaines did not believe that he was being humorous; merely stupid.
Mrs Vaines called your office and explained the position to your representative. You will have a record of her call. Your representative was totally unhelpful and told her that she had to buy new tickets for herself and both her children from London to Honolulu, without any credit or refund for the flight on which she had already been booked through your company.
Mrs Vaines regarded this as an outrage – being an attempt by your company to force her into purchasing further tickets at enormous cost, knowing that in her circumstances sitting at Gatwick with two small children she would have little alternative but to agree, which of course she did.
This is a disgraceful episode which caused Mrs Vaines substantial expense (in the order of £1500) and untold distress for herself and her children.
The reason for the problem is that it would appear that there is a requirement for a visa even if one is in transit through a Canadian airport. At no time was this ever mentioned to Mrs Vaines by your company who freely accepted her money on 27th August when she made the booking. I understand that you tell your clients that it is their obligation to obtain the necessary visas for the countries they are visiting. That is understandable but Mrs Vaines was not visiting Canada – and it was obvious from her flight details of the booking you arranged that she would not be doing so.
In accepting her booking you knew that she was going to join a connecting flight in Vancouver – and you also knew (or ought to have known) the she would not be permitted to travel at all unless she had a visa for Canada. This is so unusual that it is clearly something that ought to have been brought to her attention at the time of booking. It was a fundamental term of the contract because without this visa the tickets you sold her would be valueless and unusable. This is not a matter that can be dismissed by saying it was her responsibility to check. You had a clear responsibility here and you failed to discharge it – and the $1422 which you took from Mrs Vaines therefore falls to be refunded to her.
Mrs Vaines and her family have now recovered from this ordeal but you will imagine the distress this episode cause them. Under the circumstances may I suggest the you make the appropriate refund immediately together with an appropriate figure of compensation. The simplest means of doing so would be to issue a refund to the credit card which was used to book the ticket.
The sooner the matter is cleared up the better for all concerned – and possibly the only way of recovering something by way of reputation for your company.
I look forward to hearing from you.

Yours Faithfully

Peter Vaines
Barrister

I just recently booked a flight (today) on eNightmare Bali to Sydney for my son. While booking I selected special assistance - unaccompanied minor button. I was notified I will be contacted further. When my confirmation was sent I had nothing to say that my son was booked as an unaccompanied minor. I called Garuda straightaway (because I attempted to call eNightmare but soon found out that was a JOKE). Garuda informed me that my ticket was not valid and to call eNightmare... and here I am, in a small panic. I have sent a contact form but am nervous that will do absolutely nothing. Is there an ombudsman that can be contacted in regards to refunds/tickets and fraudulent sites?