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EasyJet / cancelled flight and refund

1 Sunderland, England, Tyne and Wear, United Kingdom

In September I travelled with my son (age 2), my parents (aged 75 and 73) and my friend to Paris CDG, due to return 3 days later. When we arrived at the airport we were informed that due to a strike we were unable to fly back Newcastle that day, nor were there any flights available to Newcastle for a further 4 days. We were offered accommodation for the night and a flight back to Glasgow the following day, which we took. I was informed at Paris that I would be able to claim all out of pocket expenses back from Easyjet for wich I forwarded all receipts on return. I spoke to several members of staff at Easyjet on the telephone and received emails from them requesting information and confirming details to enable payments to be made. Now, some 3 months later, I have been informed by Easyjet that they will not pay train fares or taxis from Glasgow airport to the railway station as they got us back to the UK!!! I have contacted my insurance company and they will only pay out on length of delay (£30) and we are out of pocket by £55.50 per person rail fares and £50 in taxi fares - not to mention time, telephone calls etc. I have looked on the website and cannot find an address to complain about the service and the fact that we are still without reimbursement. Any ideas??

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