This record is for inform all the customers, that EasyJet is playing with ours money.
The last 26/11/09 (flight 5479) i travelled from London to Madrid, and i bought 2 tickets with 2 hold bags each.When i went to check in they told me that, i had to leave 2 of them because the weight it was superior at 20kg each tickets.
Finally i paid 394.68£ extra to send my others 2 bags. i paid on total online the 4 hold bags and then i couldnt send it.
Nobody try to help me, when i asked what can i do! The answer was paid, leave the luggage on the airport or they will destroy your luggage. Because was moving of country i couldnt lose my flight.
I called this number 08712442366 and they dont care anything!!!
I work on Barajas Airport (Madrid)in Information to the customers, and i know how its working this things.
I hope someone is gonna answer me, and try for repair this problem.If not, i will complaint everyday and i will inform to the hundreds of customers we have in ours Airport about the horrible service you will receive.
email@example.com 615934789 PEDRO