Earthlink DSL / Terrible service!
Subject: Earthlink DSL internet and phone service *Earthlink is guilty of unfair business practices: Earthlink misrepresents the ability to provide high speed (or any speed) internet access.
-Provides inadequate internet and telephone service. The Internet service was intermittent at best. The telephone went out when I needed it most. The last two months, the internet was usually non-existent.
-Technical Support is fraudulent and useless: they refuse to direct me to mac support; enforce beginners troubleshooting even though everything has been tried many times; transfer to someone else who can’t help so you have to start over again; claim “that department is closed” to get rid of you for the day; put you on hold and either hang up or never come back.
-When I try to cancel my account (stop paying for non-service) customer service refuses to cooperate: claim they can’t cancel; try to talk me out of it; refuse to transfer to a manager or supervisor or transfer to a person who claims to be a supervisor but can’t do anything at all; transfer to anyone else just to get rid of you; threaten absurd cancellation fees; put you on terminal hold. Earthlink alternates between threatening a $150 for canceling a service that they do not provide and refusing to cancel my non-service contract. I was forced to cancel my credit card and ask Comcast to take the telephone line. I have tried to cancel my service for about 3 months. The last attempt was 2/4/2008. I am writing a formal cancellation/complaint letter to 16 Earthlink officials on 2/14/2008.
1. Cancel Account.
2. Please send confirmation number.
3. Send Earthlink supplied return shipping address to return equipment.
4. Do not charge cancellation fees. (Earthlink broke contract by not providing service.)
More Earthlink DSL Complaints & Reviews
- Earthlink - Total incompetence 
- PeoplePC.com - Charged for canceled account 
- PeoplePC.com - Online scam
- Earthlink - Unable to close the Earthlink account 
- PeoplePC.com - Very poor customer service! 
- EarthLink / Windstream Services - earthlink hyperlink
- EarthLink / Windstream Services - wifi
- EarthLink.net - it will never get better
- peoplepc online an earthlink brand - unethical canceling practices
- EarthLink / Windstream Services - Ripped off