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Procter & Gamble

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1.2

Overall customer rating from reviews and complaints

Procter & Gamble earns a 1.2-star rating from 7 reviews and 385 complaints, showing that the majority of consumers are dissatisfied with products.

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Procter & Gamble Complaints Page 20 of 20

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10:47 am EDT

Procter & Gamble leaking

I have been buying Duracell batteries for 30 years. Over the past 2 years their product quality has fallen to a level they were at 30 years ago. I bought the product and reccomended it to others because it lasted longer, and did not leak. The past 2 years has proven to me that Duracell is no longer a trusted product. The Durability is GONE. Leaking battery has destroyed a $400 tool when the battery was only for a light in the tool. There have been so many of the Duracell batteries leaking in my equipment that I would rather purchase a product that does not last as long over one that will destroy my things. Both choices are horrable for the environment.
On top of that, Durracell and their parent company Proctor and Gamble do not have a place to complain about the product, so it is obvious they are too large to CARE.
I guess I am now a follower of the bunny.

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Charlie Chavez
Coos Bay, US
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Oct 24, 2021 1:43 pm EDT

My Duracell AA batteries are leaking before they were even install or used. Brand new unused.

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Scott Garrett Neil
TH
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Jan 25, 2019 6:25 am EST

Agree with the OP. At least 75% of the Duracell batteries I have ever used, going back three decades, has leaked, often destroying what they were installed in. I avoid them like the plague, but occasionally you get stuck using them. I have had good luck with EverReady products. Here in Asia we are often forced to use Panasonic, which are seven orders of magnitude worse than Duracell, if that's even possible. I have become an expert at cleaning up contacts -- baking soda and a drop or two of water on a Q-Tip. But if you don't catch it in time, the acid will leach down into the circuitry and can't be repaired. I have never used the Duracell repair/replacement service, but finally I must start. I have lost many hundreds of dollars worth of equipment due to Duracell's incompetence -- sometimes I have lost cherished, irreplaceable devices. If other manufacturers can make batts that don't leak, then so can Duracell. They simply CHOOSE not to. Maybe they save a hundredth of a penny per unit. Penny-wise and dollar-stupid. They leave a trail of enraged ex-customers around the world.

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Douglas Toltzman
Swansboro, US
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Mar 08, 2018 10:37 am EST

I used to purchase Duracell batteries because they didn't leak. Recently, the Duracells I've been purchasing have been leaking before I even install them in anything. I generally keep some batteries on hand for emergencies, and they are stored in an air conditioned home. When I go to use them, I find they are leaking in the package. The expiration date is 2023!

I'm finished with Duracell. What good is a battery you don't even get to use? That's not even to mention the equipment damage that results from leaky batteries. Duracell went from being the battery that didn't leak to the battery that always leaks.

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Dotsie Watson
Asbury Park, US
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Aug 02, 2017 9:13 pm EDT

I stopped buying duracells many years ago after one leaked into my hvac thermostat and I spent a cold heatless winter morning repairing/rebuilding the corroded parts in it.

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bayareakirk
Lafayette, US
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Jun 13, 2017 12:50 pm EDT

I just came to work and my mouse wasn't working. Sure enough, two badly leaking Duracell AA batteries dated to expire 2022. Mouse is used weekly so not an issue of non use. I think it's criminal, or should be criminal, to sell batteries known to leak for years and years without fixing the problem.

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Mark Walther
Freeport, US
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Mar 30, 2017 8:11 am EDT

I have lost thousands of dollars worth of equipment due to these terrible Duracell batteries. Triplit analog fast test meters, digital test meters. clocks, many flashlights, remotes, even smoke alarms, pretty much any thing that uses a battery. I have the latest batch with a date of 2023 and they leak just sitting on a counter not even in a device . I don't care ! how much power they have if it kills my equipment when I need it.
Sure all the expensive advertising say's all the emergency personal uses it, but they don't own they equipment and can throw it away, or use the batteries to full use as soon as they put them in.
It's better to buy the cheapest off brand batteries from whatever store than to buy Duracell at least they don't leak and destroy your stuff before an emergency, ; When You really need them...!

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NastyBatteryAcid
Overland Park, US
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Mar 30, 2017 9:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Mark Walther

Thank you for confirming what a few of us already experienced. Leaking Duracells. I see those commercials too and get so pissed at the things they ruined. My freaking FURNITURE because I had battery operated candles on my diningroom furniture. Who is going to fix that? My fireplace mantle...same deal, leaked Duracells in holiday lanterns...they were only there for six weeks and I put new batteries in them! I recently bought a ton of Sam's Club batteries. Don't know who makes them, so will have to be a battery checker for a couple years.

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techchap
GB
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Mar 10, 2017 1:57 pm EST

I suspect that with the advent of rechargable nickel metal hydride and lithium batteries taking over the market that alkaline batteries are considered by the manufacturers to be heading for extinction and as such are being treated as a 'cash cow' that is milked for all the profit that they can make out of them in their remaining lifetime. This involves using cheaper not leak proof casings anymore. Someone could perhaps chop an old and new battery and see what they have skimped on, less seals, thinner steel in the jackets, cheaper stainless (more iron - test with magnet?). It was not beyond the wit of man to make leakproof batteries previously. I have had many alkaline batteries leak recently, particularly Duracells and have moved to nickel metal hydride.

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NastyBatteryAcid
Overland Park, US
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Feb 21, 2017 8:34 am EST
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Panamacox...thank you for your addition to the complaints. I've been posting to social media about the problems with the cells. Only a few people have added comments and most blow it off. I suppose they haven't ruined anything yet. It's shocking how many things I have batteries in that I've had to change. I have saved EVERY Duracell battery that failed and will be sending them backI I have collected over 11 pounds of AA batteries. I have noticed that the leaking offenders have a expiration date between [protected]. I still won't use them. Using Eveready now.

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Panamacox
Panama City, US
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Feb 20, 2017 11:52 am EST
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I had a piece of test equipment that I put DURALEAK AA batteries into they leaked on the circuit board and destroyed it, I contacted Duracell customer service and was told they had to have all the batteries, the test equipment and the rest of the batteries from the package back, so they could test them and determine the cause of the leak. Since I didn't save all the leaking batteries they would only give a 50.00 gift certificate. We are a nation wide company and will no longer allow Duracell in any of our equipment, During this we found a Simpo hand held tach, two computer mouse, four flashlights and two VHF radio's ruined all with duraleak batteries less than 60 days old

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srcal14
IT
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Jan 29, 2017 12:10 pm EST
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I am working with digital instruments for more than 30 yrs, It is my very bitter experience that DURACELL has damaged
hundreds & thousands of measuring & testing instruments for ever. Apart from extreme chemical leakage, it has damaged
the pcb in such a manner that it is beyond, any kind of repair, even in some some pcb trucks are completely vanished due to
its corrosive chemical effect. It not only today as in Januray 2017 I am observing it for last 15 years or even more. There are
other alkaline batteries worldwide, but as per my experience DURACELL, is the poorest one in terms of leakage factor.

ComplaintsBoard
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12:54 pm EDT

Procter & Gamble tide to go

The MOST annoying commercial I have ever seen is the one for Tide or Tide to Go where two pwoplw are talking and a stain on one person's clothes starts yelling a bunch a garble and shouts above the talking in unintelligible angry outburst. I promise I will NEVER purchase another Tide product until this commercial is off the air!

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screwedcustomer2015
US
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Aug 04, 2014 9:04 am EDT

Tide stick completely ruined a brand new shirt my wife gave me. I was better off with the original stain. I am going to talk about this experience nonstop, in every forum I can find. I will not quit until P & G's brand is in the crapper, where it belongs!

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DAWN ROGERS
US
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Dec 26, 2013 8:49 am EST
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The tide pods are junk, I used them and one did not desolve in washer, instead it melted in the dryer and stuck to my comforter like melted plastic. My 125.00 comforter is ruined. BUYER BEWARE!

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cheeseandwhine
Quakertown, US
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Apr 20, 2011 1:20 am EDT

I am displeased with the tide to go stick. When I tried the stain stick on my jacket I waited for what seemed to be at least fifteen minutes and the stain didn't come out. So I got the package and did the process step by step and I waited for at least fifteen more minutes and it still didn't come out.

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bamagranny
Talladega, US
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Apr 21, 2009 12:53 am EDT

Actually, I found that commercial quite amusing and kind of sorry that it's no longer on the air. It was kind of aggravating at first, I'll admit, but I finally started laughing at it. I find humor in the Gas-X commercials too where the young man is being interviewed for a job and a woman pops her head in the door telling the interviewer that there is a call for him on "Line Toot". Oh well...!

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kimpuff
US
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Apr 09, 2009 1:21 pm EDT

The commercial is hilarious, and makes a clear point which I think you may be missing.

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LivinHard
US
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Mar 14, 2009 2:58 pm EDT

OMG I love this commercial!

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Nic
Brooklyn, US
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Nov 21, 2008 9:59 pm EST

That is my FAVORITE commercial - cause when you look PAST the screaming shirt - its actually quite comical - in that situation, the stain gets more attn than the person - which is a great ad campaign.

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12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

It was years ago. I hired them for my divorce case. I told them I don't want any fight in the court, we don’t need mediators, I just need their assistance to file documents. We'll write our agreements. He said OK. So we started to write the agreement, it took a while since we were still in emotional adjustment, we couldn’t sit down right away and do the...

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12:00 am EST

Procter & Gamble duracell ballery leakage

I have purchased Duracell batteries in a 6 AA size batteries pack. The price of these batteries is more than 3 times as compared to normal batteries. But i bought these batteries for my digital camera thinking that it will last long. But hardly after 25-30 shots first 2 batteries got exhausted. Second 2 batteries exhausted even before 25 shots. I inserted the last 2 batteries, and shot 2-3 photographs and kept the camera at home. After 15-17 days when i tried to click photo, camera was not operating. When i checked, i found that one of the batteries have got leaked.

I have never expected this kind of problem in Duracell at least. Very bad quality batteries i got for a very costly price.

If somebody has any information on how to approach the company, pls guide.

Regards,
Vikas Gupta

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pissed icom user
Goldsboro, US
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Mar 22, 2019 8:06 am EDT

Purchased Duracell batteries about a month ago and within that time ruined a
$600 ham radio. What happened to the quality?

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tyrtyrtyer
Pittsburgh, US
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Nov 14, 2018 12:48 am EST

its terrible, particularly safeguards customer service. Shut it down and imprison them

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ojoijoij@yahoo.com
Pittsburgh, US
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Nov 13, 2018 1:26 pm EST

murder all employees of proctor and gamble

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ExplorerZA
ZA
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Nov 12, 2018 10:24 am EST

Purchased Duracell Recharge Ultra Battery's because the package states they are Pre-Charged. Upon opening the package I found the Battery's were fully DISCHARGED. How fresh is this stock. How long will these battery's last? Package says 5 years guaranteed but from when?
Package Barcode = [protected]

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T S Sunnar
GB
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Oct 16, 2018 12:58 am EDT

Bought Duracell batteries from costco
AA and AAA
The batteries go dead after a few days
Before they use to last for months
So not buy Duracell there are now made in china and are CRAP
Or maybe Costco are buying seconds

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T S Sunnar
GB
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Sep 17, 2018 2:06 pm EDT

Batteries are awful
In a large pack of batteries
All lasted a matter of days
And a few didnt work at all

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rolling5thunder
Long Branch, US
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Sep 10, 2018 2:21 pm EDT

Drop the advertisements that support the NFL. Players and teams that disrespect America, our flag, our national anthem and our military do not deserve our support. I am actively encouraging my friends and family not to buy products that support the NFL.

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Amiek
Mesa, US
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Aug 20, 2018 5:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

These towels, when wet, smell like wet dog. I thought it was just a bad roll. When I tried the rest of the pack, it was the same thing, stinky dog smell. I can't dry my hands or anything other with these. What a waste of money on what I thought were good towels.

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Teresa Lucero
Bellflower, US
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Aug 15, 2018 6:43 pm EDT

Unable to contact Duracell regarding unopened pkg of 24aaa batteries leaking while under guarantee

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Tiffanyjoelewis
Muskegon, US
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Aug 15, 2018 3:20 pm EDT

I opened my bag of tabaccco and my fiance found a piece of plastic in the bag . I would like to talk to some one about it . if I would have rolled a cigg and not realized it was in the it would have caused me to have problems and I would have been happy at all

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Procter & Gamble is ranked 2 among 111 companies in the Beauty and Well-being category