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Dunkin' Donuts
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1.8 550 Reviews

Dunkin' Donuts Complaints Summary

115 Resolved
424 Unresolved
Our verdict: When using services from Dunkin' Donuts with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Dunkin' Donuts reviews & complaints 550

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G
5:18 pm EDT

Dunkin' Donuts management

At the Dunkin Donuts at 60 town street in Norwich CT (the one without a drive thru), management is deplorable. Not only do I know for a FACT that managers steal tips from the employees, I have also been inside while they are being berated and belittled in front of customers. They are frequently understaffed and I am guessing it's because no one wants to work there due to the unfair practices. Minors are closing without any manager or even a shift leader around. I've asked about this and was shocked! Just one other adult employee is there to look after things. I do not find this acceptable and I do not support or use this Dunkin because of the management in particular. They are rude to customers, and terrible to their employees. Who takes tips from minimum wage workers!? Disgusting. Many people are aware of the crooked management of this place and something needs to be done about it. I've never seen a fast food restaurant run this poorly.

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D
9:27 pm EDT

Dunkin' Donuts unprofessional manager

Store located at 6912 Big Bend Road in Gibsonton FL. Store manager very unprofessional, impolite, we even snell alcohol on her, she discriminated me and my family at the store. This location is very dirty, we found more than 2 cockroaches, they do sandwiches with no gloves and like that they charge you, they are very unsanitary.They never have sandwiches that are at the menu. On this day September 21, 2017 there was an inspector inspecting the store and the inspector close a section down at the the store.This manager name is Sopheap Cabaniss, she is the worse of the employee's. Please think twice before you go to this Donkin Dunuts. They need to close this store like for real. Donkin Donuts choose wisely who you hire.

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M
9:21 am EDT

Dunkin' Donuts didn't serve coffee

i went to 841 N Military Hwy, Norfolk, VA 23502 dunkin donuts on Monday morning about 10.15 am i stop in drive through and try to make order call couple times no body respond so went strait to the pick up window and i request that i dint get response at order window so i came up here may i please get 1 decaf large, '5 employees in side waking no customer ' i didnt compliant that why no body responding but i just request the coffee, then lady call manager she said you have to go back in line and place order i said why should i go back simply just give me coffee and i ill be out from here but no apology they arguing about you have to place order on order window, while they arguing with me they could make 10 coffee

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C
8:57 am EDT

Dunkin' Donuts service

I went thru the Drive-thru @ 684 American legion HWY and ordered a Bacon croissant and a wheat bagel with cream cheese on the side. They failed to put the cream cheese in the bag. I grabbed the most convenient receipt and went inside. It was the wrong receipt. I rude cashier would not let me get finish asking for the... I would get to"I just bought a wheat bagel at the drive thru" she would cut me off and attempted to try and wait on the next customer. I finally pulled out the wrong receipt to her hear me out. She finally said that I need to the at the window. I took two steps to my left and they gave me the cream. Point was all this really necessary.

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C
7:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dunkin' Donuts manager at the victory highway west greenwich, ri store

We have had nothing but problems. My employees have to leave work to go back and fix their orders almost daily. My family and I can not get our coffee, latte, or even sandwiches made right. It costs us a lot of time and frustration.
We have spoke with the store mgr on numerous occasions and sometimes she will help us with a smile, but most of the times she rolls her eyes, mumbles under her breath and can't seem to be bothered.
Today was the last straw... she yelled at me in front of everyone, and told me (and i quote)- " I am nothing but a problem and you should never come here anymore, use another DD instead" !
I filed a coorperate complaint and nothing was done, I also filed w/ eye witness news l and will keep filing until something is done about this manager.
I drive to another Dunkin now, even though it is out of my way- they have not messed up my order yet, and they are friendly. This is how all Dunkins should be.

Ps- my son still goes there because he does not want to drive farther, and they mess up his order as well, but doesn't say anything. Today they put his breakfast sandwich on a bagel- instead of english muffin and burned the egg and cheese wrap! He goes there every day, and gets the same thing... how can they be in business?

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L
10:44 pm EDT

Dunkin' Donuts service, abuse,

Exactly 1 year ago from October 9th and on. Lauren Mcarthy was recently released from prison and we reconnected over coffee at the Dukin donuts. Since then she harassed my wife and I everyday until now she harasses my wife and her friends visiting the Dunkin donuts across from shop rite and new dorp.
She says vile and derogatory things about my family in front of costumers and when she is confronted she offers free product.. Please help. I will prosecute if this doesn't end and don't want to evolve Dunkin donuts in litigation.
My name is Luis Matos and you can teach me at [protected]
I'm asking Dunkin donuts to drug test this individual as she seems to be on mentally disorientating drugs.
I shop constantly at many Dublin donuts on staten island ny and would hate to be serviced by a manager such as her.. I appreciate you handling this as soon as possible.. Again we are very good customers. Please
have someone contact me asap.

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J
4:36 am EDT

Dunkin' Donuts lack of selection/customer service

I went to duncan donuts near me yesterday. I ordered a dozen donuts. Since you guys have narrowed the selections now, it's increasingly hard to choose what my family will like. I made most of my selections and couldn't choose the last 4. The cashier quickly grew impatient with me. She started if I didn't see some thing to tell her cause she had more in the back. Since you've narrowed the selections I didn't know what might be back there so didn't know what to ask for. So I kept looking. She repeated her statement and I just made a selection and told her to just give my donuts. Then she coped an attitude and even commented to a coworker in front of me. She took her sweet time handing the donuts to me that I had already paid for. She continued to complain to her coworker about me as I left and badgering me as I walked away.

Your selection has diminished so much and your customer service skills that you are going to put yourselves out of business. I used to love duncan donuts but you have grown so money hungry to grab a bigger market, you've forgotten what made you a household name. Stop trying to be something you are not and trying to grab a bigger piece if the pie. It's turning away customers.

For now I will use another location, but I imagine soon I will go back to the higher prices but better Krispy creme donuts down the street . At least I get better service and better selection from them I guess you get what you pay for. At least they just try to sell DONUTS and not be Starbucks or panera.

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S
12:56 pm EDT

Dunkin' Donuts iced coffee

I bought an iced coffee on 9/6/17 at 1 pm. I sucked up a piece of plastic upon nearing the end of my drink. I wasn't sure if it was glass or plastic so i took it out and after looking closer it was definitely plastic. Besides having no idea where it came from the fact that i nearly swallowed a piece of plastic is unacceptable especially given how much I go here. I have it and have taken a picture. Please let me know what will be done about this.

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S
7:24 pm EDT

Dunkin' Donuts dunkin donuts in winthrop ma

I had asked for a hot cup for my iced coffee. I know sometimes they have to sell them to you which is fine with me. So this woman who works there, when I asked for one, goes.." no, too expensive" so I offered to pay for one. She's again goes ..." No, too expensive " so I said fine, I'll buy a large hot coffee, hold the coffee. She goes to fine.. $5. $5?! Really ? So your employees are trying to pocket customer money from my experience there. I will never go there again. I spend thousands a year at dunks and I'm strongly considering going to Starbucks from now on.

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P
5:23 pm EDT

Dunkin' Donuts cashiers rude

Got gas today employee could not figure out the plenti points was extremely rude, vapid We are are on a budget and because the cashiers could not preform their jobs correctly now I will have to make my money go farther than was planned for . Cashier told me I needed to speak slower as she could not understand me. What kind of people are you hiring? Not very good customer service

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D
12:26 pm EDT

Dunkin' Donuts service from a worker

I'm complaining about the rudeness of cashier at Dunkin donuts at Bartow Avenue, Bronx, New York zip code 10475. The cashier is female Caucasian. I asked her was the corn muffin fresh, because I brought a corn muffin out of the same facility last week and when I got home the corn muffin was not fresh and crumbled all to pieces. The cashier had a attitude and threw my change on the counter instead of putting it in my hand. Now I going on Yelp to provide this bad experience.

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S
9:38 am EDT

Dunkin' Donuts 02601

North Street Hyannis Mass 02601 Location... Hot Coffee is always so dark, and tastes old. Longer hot coffee sits it gets stronger. Which is exactly what I think is going on because every time I get a hot coffee from any other location, its normally good but not North Street lately. I get the same thing every time. So I know when something is wrong with it. This has been a on going problem. I keep having the employees remake my coffee an have made complains to them about this problem. And they're normally is never more than one person at the counter at a time which should be changed. There should always be two people or more because that location does get crowded very quick because it is small. Also it is very difficult when there is the language barrier between people that speak English and people that do not they sometimes act like they know what you're saying and then they really don't which also makes it hard to get your coffee made right or your food made Right.

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M
3:21 am EDT

Dunkin' Donuts upset with the service

We were very frustrated because of what happened. I and my son wanted to buy a dozen of donuts and went to the closest store. It was in the morning and the store seemed to be empty inside, I mean there was no one there. As we came into the door it was locked right in front of us. The girl who locked it from inside was an employee and she was on the phone. She saw us and preferred not to pay attention and just walked away.
This kind of service is pathetic.

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L
2:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dunkin' Donuts inappropriate touching

My daughter has been working for your company for several months she started around April of 2017 she is 16 yrs old at first I would pick her up from work and she'd tell me how great it is because this is her first job few months further she said that a man that wotked there touched her inappropriately so she decided to just not work when he was schedule ok fine this location uses an app called group me well my daughter had her Wi-Fi turned off due to she went over on data and put the app on my phone so she could access her schedule well on August 15 2017 this man sends her a very inappropriate message I informed the owner the very next dayabout the incident and the assist manager of to who this person was what has been happening and showed him the group me massage he assured me that he would handle it my last question to them was was my daughter in away dressed inappropriately they both said no so I left thinking he would address this issue he told me that he spoke with the individual and that this individual did amit to touching my daughter and he stated that my daughter was dressed inappropriately that's why this man touched her and that my daughter is at fault for being inappropriately dressed not true my daughter was appropriately dressed other wise she should have been sent home and not inappropriately touched I was told also by the owner that this man has been wrote up and suspended well he's on the schedule to work still I know this because of the app on my phone my daughter should not in away have to feel like any of this is her fault because a man that she works with has touched her inappropriately so with that being said I hope that we can take the appropriate actions for everyone involved

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V
8:23 am EDT
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Dunkin' Donuts coffee

I have lived in Burlington county NJ my whole life and have always drank DD coffee. I recently move to Ocean county NJ and went to a DD in Whiting NJ and was amazed how much a large cup of coffee is . In Burlington it cost me $ 1.99 and in Whiting it's 2.35 why the big change in price and it's only about 27 mile difference. Most of the people in this area where we just moved are senior citizens are we trying too take advantage of the older people. I love DD coffee but with these prices I will have to start drinking WaWa coffee which is a lot cheaper and the same price as every other WaWa.

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7:41 am EDT
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Dunkin' Donuts dunkin donuts pc#343529

I placed an On the Go on 8/12/17 at about 11:52. Got at store approx. 12 noon. 2 people in the store. They took 2 drive thru orders and filled them. Waited on woman ahead of me. Ok now 9minutes later my turn.. said I had an On the Go order.. girl asked manager about it.. discusses amongst each other.. girl stood looking at me.. manger finally states Just give it to her.. I rolled my eyes.. stated Excuse me.. manager.. it didn't come across our system, we'll give ya your order, just tell her what ya want.. I said, again, geez, I'll just get ahold of company and have them refund on my card, thats ok. As I walked away to door manager kept running her mouth very uh lets say Not nicely, it's not our fault it didn't come across our system, I don't understand why you have to called company and get money back Im offering your coffee blah blah. Just fussing away. I stopped, turned around and stayed, Woman I'll report you. She continued with raising her voice and fussing away. Didn't get a refund much less a large coffee.
Now what was wrong with me stating I was going to call the company and get a Refund? What did I say that justified an [censor] chewing? What did I do to justify how your Management treated me? And in front of Another customer! It's the Worst treatment I have ever had in my 58years of my life. Ever. I was upset for 5 freaking days. I will never forget how she started running her nasty freaking disrespectful tone and behavior. I love your coffee but totally hate walking into that store. She (manager) is the worst example of management I have seen in a Business. The workers are awesome at this store but the Manager well she was a poor exa
mple to represent Dunkin Donuts😞

Nita J Presley
800 Academy Ln Apt G3
Columbia, TN 38401

nita. [protected]@yahoo.com

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C
11:52 am EDT

Dunkin' Donuts fired at no fault of my own..!!

Fired due to someone calling them on the phone telling them lies about me. Never talked to them in person or even had any proof of anything. Very disappointed in this company. They work you too death for cheap pay and you never get appreciated for any of your hard work. They believe anything someone tells them and the employees can't keep one thing to themselves. Most every employee there does drugs and they don't give you a drug test anyway. Had a manager there one time that was accused of sexual harassment. They didn't even let me fill out a application when I got hired. I currently have a unemployment claim for falsely accused accusations over the phone with a unknown person with no evidence once so ever. So I hope you can prove something.

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F
8:22 am EDT

Dunkin' Donuts employee skipping line

I was at the dunkin donuts on1573 lakeland ave bohemia this morning 8/17/17, there was a line of around 8 people and this obese woman which seemed to be an employee on her day off, just walked up to the counter and asked for a coffee for her brother, then she proceeded to start chatting with the employees distracting them of what they were dong, when i complained to the cashier, she just said ' she's just here for a coffee for her brother', her brother was parked outside blocking the cars and refuse to move until she got on his car, this is highly disrespectful for the other customers who are waiting for their turn to be served, on top of that she went in behind the counter wearing her regular clothes with make up, lipstick and jewelry which for a food establishment is not allowed as jewelry or other things could fall into the food being prepared

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1:45 pm EDT

Dunkin' Donuts cashier

135 Main St New Britain CT is the current location I am at. I'm 21 and visit this location at least 2 times a week. Today I asked the cashier just for a cup of ice, I'm pregnant and crave it. The cashier at the front was cleaning with what looked to be bleach and wasn't using gloves. Not only did she grab my cup without gloves and she dropped it on the floor. I, of course, asked for a new cup which seem to upset her. After grabbing me a new cup she made remarks to me offensive to me being pregnant. I did leave the area in order to keep composure. My mother is a manager at the Dublin Donuts in Ellenville in NY and she suggested I file a complaint.

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R
11:07 am EDT

Dunkin' Donuts manager / employee

I went to dunkin donuts this pass saturday 8/12/17 located at 1305 W. Cermak in chicago. I decided this time to go thru the drive thru I placed my order and when I get to the window the morning manager and one of the employees are arguing so loud using profanity no one ever came to the window so I drove away and never received my lunch. Every time I go there when the morning manager is there it is always a problem. He has very bad customer service so now I have informed my employees to also not go there in morning. This place is brand new and right across the street from my job but I will never go again when he is there. The lady that works in the late afternoon has awesome customer service and gets us in and out. Who ever hired that morning manager needs to fire him!

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Dunkin' Donuts Customer Reviews Overview

Dunkin' Donuts is a popular coffee and baked goods chain that has been serving customers for over 70 years. The company has received numerous positive reviews from customers who appreciate the quality of their products and the convenience of their locations.

One of the most commonly praised aspects of Dunkin' Donuts is their coffee. Customers rave about the rich, smooth flavor of their coffee, which is made from high-quality beans and brewed fresh throughout the day. Many reviewers also appreciate the variety of flavors and customization options available, allowing them to tailor their coffee to their specific tastes.

In addition to coffee, Dunkin' Donuts is known for their delicious baked goods. Customers love their donuts, muffins, and bagels, which are made fresh daily and come in a variety of flavors. Many reviewers also appreciate the convenience of being able to grab a quick breakfast or snack on the go.

Another positive aspect of Dunkin' Donuts is their customer service. Many reviewers note that the staff is friendly and helpful, and that they go out of their way to ensure that customers have a positive experience. Additionally, the company has a mobile app that allows customers to order and pay for their food and drinks ahead of time, making the process even more convenient.

Overall, Dunkin' Donuts has received overwhelmingly positive reviews from customers who appreciate the quality of their products, the convenience of their locations, and the helpfulness of their staff. Whether you're looking for a quick breakfast on the go or a delicious cup of coffee, Dunkin' Donuts is a great choice.

Dunkin' Donuts In-depth Review

Overall Rating: 4.5/5

Website Design and Navigation: The Dunkin' Donuts website is well-designed and easy to navigate. The layout is clean and organized, making it simple to find the information you need. The menu is prominently displayed, and there are helpful filters to narrow down your choices. The site also includes useful features like a store locator and nutritional information.

Menu Variety and Quality: Dunkin' Donuts offers a wide variety of menu options, from their famous donuts to breakfast sandwiches, coffee, and more. The quality of the food is consistently good, with fresh ingredients and delicious flavors. They also regularly introduce new limited-time offerings to keep things interesting.

Pricing and Value for Money: The prices at Dunkin' Donuts are reasonable and offer good value for money. The menu items are priced competitively, and there are often special deals and promotions available. The portion sizes are generous, ensuring you get your money's worth.

Customer Service: The customer service at Dunkin' Donuts is excellent. The staff is friendly, attentive, and knowledgeable about the menu. They are always willing to help and provide a positive experience for customers. Any issues or concerns are promptly addressed and resolved.

Online Ordering Experience: Ordering online from Dunkin' Donuts is a breeze. The website and mobile app offer a seamless ordering process, allowing you to customize your order and choose your pickup or delivery options. The interface is user-friendly, and the ordering system is efficient and reliable.

Delivery and Pickup Options: Dunkin' Donuts provides convenient delivery and pickup options. They partner with popular delivery services, making it easy to get your favorite treats delivered right to your doorstep. The pickup process is also efficient, with designated areas for quick and easy pickup.

Cleanliness and Hygiene: Dunkin' Donuts maintains a high standard of cleanliness and hygiene. The stores are always clean and well-maintained, with regular cleaning and sanitization practices in place. The food preparation areas are kept tidy, and the staff follows proper hygiene protocols.

Ambiance and Atmosphere: Dunkin' Donuts has a warm and inviting ambiance. The stores are designed with comfortable seating areas and a cozy atmosphere. Whether you're grabbing a quick bite or staying for a while, the ambiance creates a pleasant environment to enjoy your food and drinks.

Accessibility and Location: Dunkin' Donuts has a wide presence, with numerous locations that are easily accessible. They are conveniently located in various neighborhoods, making it convenient to satisfy your cravings wherever you are. The stores are also wheelchair accessible, ensuring inclusivity for all customers.

Loyalty Program and Rewards: Dunkin' Donuts offers a fantastic loyalty program and rewards system. By signing up for their DD Perks program, you can earn points on every purchase and redeem them for free drinks and food. They also provide exclusive offers and promotions to loyal customers.

Special Offers and Promotions: Dunkin' Donuts frequently runs special offers and promotions, giving customers the opportunity to save money and try new menu items. They offer limited-time deals, seasonal promotions, and discounts for certain products. These promotions add value to the overall experience.

Social Responsibility and Sustainability: Dunkin' Donuts demonstrates social responsibility and sustainability efforts. They source their coffee beans from sustainable farms and work towards reducing their environmental impact. They also actively participate in community initiatives and support various charitable organizations.

Mobile App Functionality: The Dunkin' Donuts mobile app is user-friendly and packed with useful features. It allows you to order ahead, customize your order, and pay seamlessly. The app also provides access to exclusive deals, rewards, and the latest menu updates. It is a convenient tool for Dunkin' Donuts enthusiasts.

Community Engagement: Dunkin' Donuts actively engages with the community through various initiatives. They sponsor local events, support schools and organizations, and participate in charitable activities. They strive to be a positive force in the communities they serve.

Dietary Options and Allergen Information: Dunkin' Donuts offers a range of dietary options and provides allergen information for their menu items. They have options for those with dietary restrictions or preferences, including gluten-free and vegan choices. The allergen information is easily accessible, ensuring customers can make informed decisions.

Speed of Service: Dunkin' Donuts is known for its fast and efficient service. The staff works diligently to ensure quick order fulfillment, whether you're dining in, using the drive-thru, or ordering online. The speed of service is consistently impressive, allowing you to get your food and drinks without unnecessary delays.

Staff Friendliness and Knowledge: The staff at Dunkin' Donuts is friendly, welcoming, and knowledgeable about the menu. They greet customers with a smile and are always ready to assist with any questions or recommendations. Their expertise and professionalism contribute to a positive overall experience.

Consistency of Experience: Dunkin' Donuts maintains a high level of consistency in their experience across different locations. The quality of the food, service, and overall atmosphere remains consistent, ensuring that customers know what to expect regardless of the store they visit.

Overall Recommendation: Dunkin' Donuts is a highly recommended choice for donut lovers and coffee enthusiasts. With a wide variety of menu options, excellent customer service, and a commitment to quality and sustainability, Dunkin' Donuts provides a consistently enjoyable experience. Whether you're looking for a quick breakfast or a sweet treat, Dunkin' Donuts delivers on taste, value, and convenience.

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Dunkin' Donuts contacts

Phone numbers

+1 (800) 447-0013 +1 (800) 859-5339 More phone numbers

Website

www.dunkindonuts.com

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