I had a flight on the Nov 3th 07 from Dubai to New york jfk in Emirate airline. i had the worst customer service. a supervisor name Ghulam who worked that night at the luggage and checking passports was very unpleasant, very mean and unhelpful. He treated me like nothing. I was disappointed from Emirate airline. He charged 159$ extra for my wife's luggage which i had to check them in, because Dubai airport had new law for the luggage transfer. I explain to Ghulam to help and understand the situation but he did not care so he charged me which i think it was not a right charged.