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DSL Extreme / unfair business practice

1 CA, United States

Been with DSL Extreme for over 6 years.
Their MODEM died in 2009. Tech said to go get another one. Bought one at Best Buy. Did not tell me to do anything with the old one.

History of frustration:
Series of outtages through the years. No compensation. Tickets to justify
Actually gave over 5 referrals in the beginning.
Tech support has no idea what is going on(I run a tech company - I was telling them what the issues was - "just like last time, like last ticket" - sure enough, it was.

We finally get off of DSL extreme and now they want us to ship back a modem we had no idea that it was supposed to be shipped back back in 2009 or charge us.

Their back end sales/billing has no idea what their front end is doing and trying to squeeze every bit out of client.


Opening up more complaints.

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