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DriveTime / Defective Vehicle Sold 2015

1 8341 Indiana AvenueRiverside CA 92504, United States Review updated:
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On or About 25-Apr-2015 I purchased this vehicle a Mercury Milan 2008, so far I am unable to locate the " service contract " information and or what it entails regarding the additional costs into the contract. I do know the vehicle was being declined from being worked on by a mechanic [South Western Motors] in San Bernardino, California. The car was taken to South Western Motors just before the thirty (30) days warranty expired. The Drive Time was called and the warranty company (Aeverex) also. The mechanic declared he wasn't working on the vehicle due to substantial vehicle loss, and major breakdown expenses. Then further added, " I should take the car back and get my money back ". Upon, requesting that, I was threatened by one of Drive Time employee's, claiming I would have the car taken and my credit messed up. Since, I've made several notes regarding the vehicle which include the engine, transmission, cooling system and radiator. That had gone overlooked and the vehicle had been leaking fluids and having mechanical problems, resulting in two (2) transmissions put in in the course of four (4) months apart. The mechanics both stated at different locations that the engine needs replacing and ever since these matters has been brought up to the dealer, they have been ignored and costing me deductibles, on the matters in which I never caused the problems. Also, my insurance company Progressive denied the claim on the vehicle back in November 2015, based on their claims that the vehicle had a previous claim involving " sand, air, water damage " in 2012, that was never stated to us, prior to purchasing the vehicle. And, since then made numerous claims and complaints about the engine light still being on, after the second transmission and radiator was placed into the vehicle in November 2015. I have spoken with Todd Haggerstorm with the Bureau of Automotive Repair on the 7th of January 2016, and he spoke to Lucas Blakenship of Drive Time who is the owner of this company and works at Riverside Drive Time. He has yet to respond, or call me back in its regards to this matter, and was informed of a request to trade the vehicle or refund the money the consumer paid into the car, along with the deductibles, on the Alternator, Battery, Wheel Hub, and Brakes... This car as I view the phony " Recall Results " that were taken off of the internet, and presented to us, dated 04/25/2015-it shows nothing regarding the " water damage ", biohazard-when the A/C, or Heater is turned on, nor does it show any accidents on the car, but notes a zero! While the contract shows the vehicle was involved in an accident.

Jan 14, 2016
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  • Dr
      9th of Feb, 2016
    0 Votes

    Hi Dexter, thank you for your feedback. We appreciate you taking the time to complete a review regarding your DriveTime experience. Rest assured our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future. A Vehicle Protection Plan is also offered to assist with un-anticipated repairs that occur after sale, but it does not cover all repairs. We would like a chance to address your concerns regarding this matter. Please give us an opportunity to assist by calling our Customer Relations department at 888-290-0148. We look forward to speaking with you. Sincerely, Customer Relations

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