DrChrono reviews and complaints 1
View all 6 complaints
Replied
DrChrono - drchrono ehr
False advertisement, False promises. Setup of EHR takes months and till then you pay them the subscription fee. They record everything you say, but makes false promises of giving you extra for no cost on non recorded line and then charge after you sign a contract with them. Beware, this is not a fair company to deal with. Their product too is worthless. You can create a better EHR on your MS database than this.
Lies during sales, worst after sales service!
The complaint has been investigated and resolved to the customer's satisfaction.
We appreciate your feedback. Our sales representative first demonstrated DrChrono EHR to you on August 15, 2018. During this time, DrChrono did not offer a 1-month free promotion. We offer different promotions throughout the year and you need to meet the terms and conditions in order to qualify. Please note, you signed an agreement on November 2018 for the Prometheus plan which did not qualify for any promotional offers as your minimum monthly fee did not meet our terms and agreements. All offers, terms, and agreements regarding your subscription have been laid out in the written contract sent you for your review and signature. We provided the full contract and contract terms in written format to you before signing and have sent copies to you after. On November 13, 2018, you attended your first meeting with your implementation specialist and scheduled a subsequent training on November 20, 2018, in which there was no attendance by anyone from your practice.
Our team has not been able to get in contact with you despite repeated emails and phone calls. We would be happy to assist with any additional training that you would like on your account. Please let us know if you have any further questions. Thank you.
Latest DrChrono Reviews
Billing edi issues Absolute garbage! drchrono ehr Unethical behavior - Constant spam delivered to me Refuse to issue refundGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!