Domino's Pizza
reviews and complaints

I recently ordered a med pie and garlic knots from Kissimmee store and on arrival pizza was burnt cheese melted completely garlic bites had no garlic barely I was very i satisfied the driver also forgot my soda so I had to wait 45 additionally to even start my dinner I called mgr all they did was replace knots I was very unsatified with this experience I would like refund or voucher for another meal or something
Sincerely mad. Customer

Staff and Manager has a hygiene and health problems.

Location Domino’s 6314 Queens Blvd, 11377

On 9/29/2017 at 1:08 pm I went into the Dominos pizzeria and placed an order for stuffed cheesy bread. While waiting for my order, I witnessed the manager named Alee or Allah cough in his hand and then proceeded to make oders without washing his hands. I also witnessed a staff member using the phone to take orders and continued to make pizza without washing their hands. When I informed them that I saw them touching the food without washing their hands, the manager was very rude. I asked for a refund and was told by the manager that I could not get a refund. I did not see any signs in the pizzeria stating no refunds. The manager told me that I can buy something else but will not give me a refund. I was forced to take water bottles. There was another person, a man, who was behind me who also canceled their order because of the hygiene problem in that pizzeria. He left without taking any merchandise. This location must be investigated and the staff must be trained on health and hygiene. This was added hardships for me and my family because I had to spend additional money that I did not have to feed my family.

I ordered from the Hinesville, GA store on September 29th at around 1800. At 2030, I called the store to check on my order. I was told that they were waiting on a driver to deliver my pizza. I called back at 2130 to check on my order, and found out it was canceled and no one knew why. I did not want to submit another order. I called PIZZA HUT and placed my order with them. My food arrived in less than an hour. The DOMINOS store is very UNPROFESSIONAL. I guess I will stick to PIZZA HUT!

I'm Sept 29th at 5:28 I placed an order online with my local Dominos on Athletic Blvd in Clayton, NC. I used my free pizza thru my rewards and then ordered two other items. When i placed the order it said 20 to 30 mins. After 20 mins of the status not changing on the phone i went to their place. The guy that waited on me said my order was not ready and it would be about another hour. After asking to speak to the manager Allie came and said they were like 50 pizzas behind. As you can imagine I'm upset and in can't believe what I'm hearing. I told her to cancel my order. I then called another Dominos on 70 Hwy in Clayton and they could have my order done in 15 mins. Another problem when she cancelled my order it took away my free pizza I originally had. I called back to the athletic Blvd location and talk to Will the district manager and he said he couldn't did anything about the free pizza rewards it will show up again in two days... that will do me no good now. He said he could make my pizza there but they were 120 pizzas behind! I couldn't wait til bedtime. How does someone get that far behind? I have never had a problem before but very upset and do not plan on going back after this. Felt like the people didn't care. Didn't offer to contact other location to help me and explain what happen so I could get my rewards pizza. I really hope someone will look into what happen at that location tonight so nothing happens like this again to people. I hope someone will at least care enough to reach out to me about what happen. I know I any just one customer but I was a long time customer and very disappointed in what happen.

Ordered a 2 topping medium pizza and a 8 pc boneless chicken and 2 liter coke at 1:58pm. Received them at 3:56pm. Dominos store is 5 mins drive distance away from our business. (7836 wise ave Baltimore, MD) Pizza and chicken both cold and hard. Not even warm. Such a nice way to waste $21 and time. Is it so hard to make a single call to let us know? Or if it is going to be late, at least bring food in good condition?

The whole pasta was either over cooked or it was raw it was so hard to chew I almost garbaged the whole pasta
It is very disappointing that in the process of delivering something there is one section of quality check inspite checking this is the case all together delivery took so long and what I want to eat is raw that’s hard to chew is highly disappointing

On Tuesday, September 26, 2017, I phoned in my order at 5:35 and said I would pick it up at 6:05. I was told "no problem". When I arrived I found out the order had not even been placed. It seems a new hire was being trained and many of the orders had not been put through properly. The place was packed with angry customers. I was told it would be just a few minutes but that was not the case. I kept on asking how much longer and they kept saying just a few more minutes. I wound up waiting for over an hour, and when they finally gave me the pizza and wings, the pizza wasn't even what I ordered. Waiting for over an hour is completely wrong and horrible customer service. I have been going to this Domino's for as long as I can remember, and the service is hit and miss. Sometimes it is great and other times it is pretty bad, but this was the worst ever. This was not how I planned on spending my evening after working a long day. I hope to hear from you soon.

I came outside to get my food and the delivery guy was in the car on the phone . Secondly my food was an hour and half late according to the tracker it was only going to take 28-38 minutes. I didn't blame the driver at first upon arrival because the stores are usually busy. Every thing was cold wings and pizza were dry and that's unacceptable. I called the place back and they didn't want to give me my money back unless I returned the pizza. They finally came and got the pizza and I got my money back. Poor service, food wasn't warmed, and I waited almost 2 hours for nothing.

i placed an order for delivery on 9/18 same order i always place i ordered bbq wings i got buffalo i ordered a 2 liter of diet coke got a 20 oz of coke even though i had already paid for a 2 liter over the phone with a debit card one of the pizza had the wrong topping the delivery guy went back to change the coke and when he came back told him how the order was all wrong the thing is they always get it wrong it is not the first time the send some thing that has nothing to do with what i ordered he said sorry and would credit my order i called the next day to use said credit spoke to a n alexis who was rude said i had no credit and that they had given credit to me before and if i did not like them to order some where else she was rude she yelled and insulted me i will never order form them again sadly there is no other dominos in my area so i guess they just lost a customer and they dont seem to care no one from there reached out to me

We ordered 3 delivered pizza on the 25/09/2017 5-15 pm we live in the BRADBURY 2560. We ordered your new extra meat lovers pizza the pizza did not taste right it had a salty bitter taste.
We also ordered you new cheese and garlic pizza by far the pizza was the worst, the garlic was very bitter the cheese was tasteless and when it went cold it set like a rock we end up throwing out most of this pizza.
We all so had a supreme pizza which was also very average in taste.

Very disappointed we use to buy domino's but your pizza became were average so we changed brands. This time I thought I would give your new menu a go... Big mistake. I would like a refund or part of as one if you pizza was much uneatable . Name Debra saad email [protected]@tpg.com.au HP [protected]

I work on the road so I tend to eat a lot of pizza. I am currently working in Swift Current, and ordered pizza for delivery. When I called they took my motel and room number and gave me a price. After 35 minutes I called back and they told me I didnt provide the delivery information. HOW CAN YOU GET DELIVERY AND NOT GIVE THE ADDRESS!? Anyways, I called back again and they said it was on the way? I didn't give the address again...doesn't make much sense. But my pizza finally arrived 50 minutes after I ordered it. And still had to pay full price.
I am not satisfied one bit with Domino's and will not be ordering again with crappy service like that.

We ordered online. We ordered stuffed jalapeno cheese bread and then when it was delivered we got cinnamon twists so I called the store and told them that before we realize they sent us the wrong order our children ate it but that's not what we ordered and she said we would have to pay to get a new one when it was their mistake I understand wanting the old food back but in reality I have worked at 3 different pizza places an know you throw it away anyways.

Im complaining because the order I said I wanted was not completed. I asked for triple the sauce and even offered to pay, it was dry as ever, chicken wasn't cut like I asked and I called the store and my complaint went completely out the window. They just put me on hold and never came back to the phone. I feel that is very rude and I am a very dissatisfied customer.

Date: 09-24-2017
Order No.: 762365

My name is Jainesh Panchal on which the pizza had been ordered, We were twelve friends together on Saturday night and thought for a good pizza from dominos so I ordered online and got delivered around 2:30 midnight and all of the four pizzas were totally burnt, blacked out. Also, the delivery guy wasn't really into the good manner and we felt so rude. The order contained two large hand-tossed pizzas and two medium pan pizzas and all of them were disgusting, not at all eatable.

The pizzas were so burnt that we could hardly able to see topping or any layer of cheese as it was covered with black layers of overcooked carbon and smells like a small piece of coal.

We have pictures of the burnt pizzas attached to this complaint, we contacted the store (Address: 1913 N Placentia Ave, Placentia, CA 92870) in the morning but I don't think they are ready to do anything because they are just avoiding the whole matter and giving it time as much as they can. they assured me that any of their supervisor or manager will call me but nothing happened so far!

This isn't acceptable at all from Domino's. I and my friends had been hungry whole night just because of that incident, I want to be compensated and rewarded for the damage I got. We want Domino's to take proper and firm actions in order to justify the matter rather than avoiding and postponing the matter.

Contact details:

Name: Jainesh Panchal
Contact: +[protected]

Yes hi I have visited your location at 28 w 4th st Cincinnati, oh 45202 on 8/28/2017 in today 9/25/2017 its almost a month I haven't heard anything I was told I was supposed to get a credited never did this is unprofessional and this is ridiculous I feel like there is nothing being done I'm getting real upset that I have to wait this long and nothing is still being done and I still haven't received my credit

I had ordered a medium cheese pizza light on the sauce and 1 order of lava cake Friday September 22, 2017 around 830pm well first the employee told me my order was about $20.00 an I said ma'am that is very high for just a medium pizza an lava cakes so she said hold on a sec so then she gave me a total for $16.08 am I said okay she said about 45 min so when I our order came the pizza was cold n so we're the lava cakes they tasted as if they were sitting for a while .. so I called up and told them the lady apologized an gave me a credit so I called today September 24, 2017 at 6pm an gave them my information the employee put me on hold for about 8 min then some other employee had got on the phone an pretty much called me a liar saying there wasn't anything but she could do a discount meaning she said to me I would have to pay half of my order no I'm not I received cold food an hard cake an I called an was told credit and now I'm getting told I have to re pay again for my food that wasn't any good .. when I told her I would call above her she told me go ahead very rude

went in to your Jamestown NC Dominos last week...wanted to order a lizza and wait on it...I walked out, they said thery couldnt take my order unless I gaev them my phone number...Im standing right in front of them...and they want my phone number, its none of theor business..manager didnt even try to correct the person that said they had to have my phone number to take an order...stupidity on Dominos part, I went to another Pizza place, ordered $100 in pizzas...ignorance cost you customers...simply by saying you have to have my phone number to get a pizza and Im standing in front of you...

Store: 714 Taylor Ave N, Seattle, WA 98109
Msg: My first five orders this month were fairly quick and tasty. The last two have been ridiculous. Both times I had to call the store after an hour, when the app said, "Nom nom, we hope you're enjoying your pizza, " only to find out the pizza had not left the store yet. And in the case last night, it left the store with someone who was ending their shift. They decided to take it back to the store, so another driver could deliver it. This is what the driver told me. It was cold. So, not only did I wait an hour and a half for cold pizza, with stingy toppings (I have a pic), I had to wait another 30 minutes to heat it up in my own oven. Ridiculous!
This was my free pizza after placing six previous orders in the last month. The driver said he could throw the order out so I wouldn't be charged. That would be great if I had paid for the pizza. But I used my points. The points I earned from six other large orders. I want my points back, and some kind of effort to make up for the the last two orders, not a free, free pizza! I sincerely hope someone reaches out to me to make this right, or last night's order will be my last order.

Rude costumer refusing to deliver food refusing to take my order because I had 8 pizzas today at approximately 10:30 I called dominos asking can I place an order for 11:15 they told me yes I said do y'all deliver to my work which is hickory spring in Verona she stated yes but they only had one driver I said fine I'll pick it up I started giving her my order of about 8 pizzas she began to be rude saying no they couldn't make theses until 12 I said I take lunch at 11.15 she put me on hold for bout 15 minutes I hung up called back she stated she couldn't make theses because I had too many

I made an order online and called the store when it opened at 10:30AM. When I called i kept getting a fax line, then when i finally got through I was put on hold for 30 min. I recieved my food very cold after 2 hours. I then called dominos back and this woman answered the phone and was talking very ignorant, I then asked to speak to manager or supervisor she said they don't come in til 4:00pm. She then started cursing and going off saying racial slurs. I feel so violated II will never buy from dominos again. Worst experiance Ever.