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Dollar Tree
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1.1 2962 Reviews

Dollar Tree Complaints Summary

92 Resolved
2868 Unresolved
Our verdict: If considering services from Dollar Tree with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar Tree reviews & complaints 2962

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Newest Dollar Tree reviews & complaints

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2:26 am EST
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Dollar Tree termination because of managers mistake

My name is Teresa Espinoza, employee # [protected]. I was working at dollar tree in Tucson, Az store #06622. We recently got a new manager named Jessica, I don't know her last name. On the 23 of Jan. I needed one dollar bills for my register. She brought me 20 ones but didn't stick around for me to count it or to take the 20 from my register. She said to just hold onto it because she was on a conference call. Being a 20 dollar bill, I put it in my back pocket so I could give it to her when she passed by again. We both forgot about it and I went home at the end of my shift. About half hour later I realized I still had the 20 and started walking back to the store when Jessica texted me about the money. I told her I was on my way and would give it to Franchesca and let her know what it was for. The next morning Jessica asked me to come in before 10 am so I did. She wouldn't look me in the face but said Robert wanted me to write down exactly what happened so I did. Later that same evening she called me in again and said Robert wanted me to re-write the letter on company paper. I asked what was going on and she said nothing, that he needed it to explain why she was 20 short but that everything was OK and not to worry. As soon as I signed it she said I was fired because it was considered theft. I can guarantee you I have never stolen from your store. I love my job and I want it back. Being the manager, per policy, she was suppose to stay and watch me count the money she gave me and taken the 20 from my register yet nothing happened to her for being negligent but I get fired? She should have been terminated if I was terminated. If she got written then I should have been written up. I want my job back if it's possible. I love my job and the customers. Being bi-lingual was a plus because alot of our customers don't speak English. Jessica has said loud enough for our customers to hear that she was ready to tell everyone to get the hell out of her store. She refused to assist a customer on her first day at the store. I'm not trying to take her job, I just want mine back. She's also stated that if I said anything about this that I wouldn't be allowed back in her store. I don't understand how a person with mental problems can manage a multi million dollar corporation and changes her mind about policy more than anyone I know. Never has any previous manager brought me money for my register and not stayed for me to count it and take the money the register owed. Please help me with this situation. I love my job and I want it back.
Thank you
Teresa Espinoza #[protected]
[protected]

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Update by teespinoza.1928
Jan 28, 2017 8:39 am EST

It's a shame when an employee gets terminated because of a managers negligence. They aren"'t the only people needing jobs. To make something clear, theft is to intentionally take something that does not belong to you and to not return it. Dollar Tree needs to re-word that part of their policy.

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Terra mickey
, US
Jul 24, 2020 9:30 pm EDT
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Whst if there is no proofyall playing with people lives.

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7:51 am EST
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Dollar Tree service

I was shopping in Dollar tree one of my favorite places to shop, there was a lady that works there named Brenda, she wasn't very polite to me as well as the lil girl she was working with, I got the hint maybe a manager there. Her tone towards this lil girl was very rude and unpleasant. I felt so bad for her. The little girl was working both register and on the floor so she was coming back and forth. Little girl had to call for back up as what she said on speaker, then Brenda came up and said you gotta move faster I don't have time to help you BC your slow. Then took one person in line and walked away saying figure it out yourself, I got things to do. I felt so bad for that little girl. That lil girl continued to work and try her best and was very pleasant. This isn't the only time I've came in and she's been rude. Thank you for letting me contact you and it being so easy.

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9:08 pm EST

Dollar Tree employee unethical behavior

Cashier # [protected], Lynn. Intolerable Conduct & manner on 1/18/17 and two previous visits.
Bottom line this person has No People skills. Should not wait on the public. Should be behind the scene stocking shelves at best. Two words "gruff exterior" . Rough voice / low in pitch, unpleasant, RUDE, not having or showing good manners, lack of consideration for other people, and Discourteous ! Very Bizarre that this person is employed in serving the public. This clerk can change you from have a wonderful shopping experience into feeling unpleasant. Where is the management for this store? Dollar tree should send in a undercover company representative to appraise this conduct.

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8:40 am EST
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Dollar Tree cashier sharon flores

I go in there to shop every day and i get the worst service when she is working. She is rude and disrespectful. When i ask her where something is she ignores me or she gets an attitude about it. There was one day she shorted me on my cash back. I refuse to go to her line bc how disrespectful she is and she smell like heavy drugs and alcohol some times she works. I refuse to go to dollar tree until she is fired. I spend almost all my check on this store. So if you want my service i would like it if she was fired. She is making you customers and sales. There was one day i saw her steal a pregnancy test. When i was shopping.

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Update by baby girl 121416
Jan 18, 2017 8:43 am EST

I will not shop there unless sharon flores is fired she is the most disrespectful cashier i have ever met and she is rude. Does not do her job right

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Baby girl 121418
, US
Jan 27, 2017 2:25 pm EST

Why would she sue me im aloud to have my opinion and freedom of speech

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2:32 pm EST

Dollar Tree other

Im complaining about the dollar tree on plaza I have been working there for a month and a half, the store manager name is Carol Sullivan she treat every female assistant manager in her store like ####, she doesnt get along with them, she talk #### about them to the cashiers, sometimes to the customers, she have one male assistant manager in training that she favor alot, he doesnt drive or have a car she pick him up and drop him off at work she sometimes leave the store unattended with one cashier by her self so she can take him home, she cut all of her female assistant managers hrs to 34 hrs per week and give it to the part time assistant manager which is her lover as far as know part timers get 20 to 25 hrs per week but her lover get more than 25 hrs she is so unfair to her employees, I ask for a transfer and she told me no, can they decline our transfer request?she doesnt do anything all she do is sitting in the office or outside smoking, I over heard her telling one of the assistant manager that its not her job to do frieghts, or changing end caps, unload tge truck or conversions she said her job is office paper work Dollar tree dont pay her enough to do any labor work, I cant stand her shes lazy racist and mistreat her employees, she give the hours her favorite employees and give the rest of us 4 hours what kind of bills can i pay with 4 hours?Really dollar tree?you guys are desperate for store managers you put who ever that would run a store with no class no profession, Serious Racism, Discrimination, Prejudiced Trashy Unprofessionalism to represent your business? Theres a cashier name Tichelle she drink alcohol while on the clock carol knew about this but not take action the store is empty and sad someone need to check on district 331 Store 4259 is going out of hand

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12:12 pm EST
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Dollar Tree unethical behaviour

hi i am complaining about the dollar tree on Pennel Road . I refuse to go back into this dollar tree there is a disgusting amount of PDA going on throughout this store, managers such and tom and Angela I will not go back in this store because I seen them flirting with eachother, i find that rude and un proffesional . workers should not be acting like that so i will no longer go in here . i dont normally complain about anything, but this is just something i do not want to see when im shopping . i hope this gets resolved because i like this store .

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6:08 am EST

Dollar Tree cashier attitude

I shop at the Dollar Tree in 2026 Westchester Avenue. there is a cashier with short red hair with a gross attitude she does not double bag anything you purchase even when the bag is heavy and when you ask her to she complains and one time muttered under her breath she hates her job if you hate your job, QUIT.The other day she made a comment that I would have to start paying for my own bags and I told her first of all that didn't start yet and number 2 I have reusable bags.

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12:33 pm EST

Dollar Tree assistant manager robert

I went in to the 23rd & Penn location to grab a couple of things. As I was checking out I went to type "no" for do you want cash back. I reached for the attached pen and he pulled the machine towards him, pushed the no button and told me I had to "be smarter than the machine"
I am a grown educated lady. I left furious.
When I got home I called up and asked to speak to the manager. The kid on the phone said he was the Manager. I asked who managed the store, he said James, why?
I told him I wanted to speak to him and he just kept saying what do you need?
I told him I didn't appreciate what he had said. He told me the manager was now on vacation, that he was busy and hung up o me.
Completely unacceptable. I am having a hard time finding any kind of corporate office, phone number or email to look into this issue.
Never again.

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3:03 am EST

Dollar Tree the manager her name is mary

I started working as a cashier then after 3 weeks of working there the district manager came to the store and moved me up to assistant manager I loved my job and I was good at it well my manager Mary would tell me to slow down ringing customer up and she said do not talk to the customer I couldn't believe it I have worked as a cashier my whole life and part of your job description is talking to the customer also she told me to put some merchandise on the shelf and I did 4 shelf she came over asked me if I was stupid and took her arm and slung all the merchandise on the floor in front of customer I kept keeping my mouth shut because I didn't want to make things harder than they already was because I loved my job just not working for her I would be on one isle putting stock up and I could hear her and her favourite employee Bridget talking about me and that was happening all the time so one day I walked over to Mary and told her that I could hear everything they were saying about me and she said for me not to worry about what they talk about to mind my own business really unprofessional I left it alone almost every day I had off I got called in and she told me if I didn't come in she would write me up and I overheard her telling another employee that she was trying to make me quite because she didn't have anything on me to fire me she was rude to the customer to I called and left 3 messages on the district manager answering machine to call me because I was going to see if you could switch store I really do want my job back I was good at my job and good with the customer please let me have my job back but move me to another store call me at [protected] or [protected] thank you

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3:03 pm EST
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Dollar Tree I am complaining about a few cashier workers

I am complaining about a few cashier workers that worked today around 8am to 5pm. These female workers were rude, grumpy, snooty towards the customers, one serviced an African American lady and I that I am a white person she closed the cashier and walked away without telling me and the person behind me that she was taking get lunch break. The other cause got upset cause she had to serviced me and the person behind me and tested us as if she was very disgusted with us she was rude, cranky spoke to me in an unprofessional way that makes me not want to return to this store again. I am so upset about the way I was serviced.

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Update by Virginia prez
Jan 11, 2017 3:10 pm EST

I don't understand why a worker could work in Dollar Tree knowing that they have to be around other people, white people and feel they can speak to them any which way, rude and unprofessional. That makes the company look bad, that is how you loose customer, I think they should be fired I go to cause I like the deals but I will not tolerate that kind of service and no one else should either.

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6:49 pm EST

Dollar Tree employee jessica

I happen to go once or twice a month due to the fact I do not live in that area. My daughter in law lives in the area that I happen to shop when in area. The two times I had previously went to I experienced the same girl Jessica from Griffith Indiana location. I heard her once on phone selling prescription pills. The second time I seen her either drunk or on drugs. I recommend you have her drug tested anonymously. I feel that this should not be tolerated from your company. I hope your company has a no tolerance policy with drugs and alcohol abuse. I feel very on edge seeing her slurring her words and not behaving correctly.

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11:37 pm EST
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Dollar Tree employee bud nutt at haymarket square, 4349 merle hay rd, des moines, ia 50310

The fact that your company has the word family in it's name makes me deeply curious as to why you would allow a convicted child rapist to work for, and represent, the family dollar brand. Perhaps you don't do background checks on your employees and are simply unaware. However, I would like to inform you that bud nutt whom works at haymarket square, 4349 merle hay rd, des moines, ia 50310 has been convicted of analy raping his two year old niece. I sincerely hope that upon learning this you will make the moral decision to remove such a despicable person from your company. If not I will have to make it a personal mission of mine to warn every parent who takes their children into your stores. Thank you for your time.

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8:03 pm EST
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Dollar Tree empty store at #2009

I live less that 10 miles from the store. And ever since probably spring of 2016 this store has gone down hill. There is hardly anything on the shelves causing me and my family to go to other stores further away. The district manager right before thanksgiving had just gotten the store to look like a store. I wad just in there with my mom and once again there was hardly anything on the shelves. I can do to any other Dollar Tree within a 30 mile span and no other store ever has an issue with stocking the shelves. I hate that we have to go elsewhere but we have to go where there is product. I really wish that store #2009 was under better management that could get product on the shelves and keep it there. I asked the cashier and she said the stockroom is so full that you cannot even hardly get in it.

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11:47 am EST

Dollar Tree dollar tree cashier experienced...

I DR. Jerome Smith visits in B'ham Alabama for the Holiday, O into a Dollar Store for some shopping, upon my check out I asked the cashier to sperated house hold From food items, at that point AND time she became very upset with my requested, and she began using very bad language at me. At that time I requested to speak with a manager, first I informed the manager about my requested to the cashier, then the very bad language that was used toward me, and how the cashier throw my money all over the floor. The cashier again became outrage at me for explaining to the manager, and began trying to attack me and hurt me in very high raging fitted, at that point and time the manager had to hold the cashier with everything she had within the manager. I have never experienced anything like that in my life, the manager asked me to step outside the store so she could bring me my money due back from the purchase. So sad to say I was just visiting from Cleveland Ohio, in the state of Birmingham, Alabama.

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10:42 am EST
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Dollar Tree employee and manager

They had an aisle on 12/26/16 advertising christmas candy at a discount, 50 cents an item. I picked out two items, went through checkout to find that they had charged me $1 each, full price. I went through the line a second time, and when I asked for a correction, they said they couldn't do it, and couldn't refund my money, either. Their policy is no cash refunds, but exchanges, but this should not have been the case when they marked prices wrong. I said I would call corporate, and right away the manager said, "want the number?" in a snippy, confrontational voice. I said no, I would get it myself. I got out of the way and had trouble connecting because corporate was closed the day after the holiday. Finally, the cashier waved a dollar bill and gave me a refund. But why couldn't that have been done in the first place? It was their mistake, after all. (By the way, as I was leaving the store, the manager was moving the candy from the 50-cent shelves to the regular dollar shelves). They should make up their mind what is discount candy and what isn't.

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1:31 pm EST

Dollar Tree the service

1st of all this is the 3rd time I have been followed around the store.I pay for what I want, and on this visit your store manager, and another employee were working the floor as I passed them by and they did not greet me, but they where in conversation as I and her made eye contact...In lu of this being the 3rd time being followed around I`ll take my money else where .And it is always a cashier doing the following everytime ..I wish one of your employees would stop me, and put there hands on me .!12/26/2016 time:15:40 Ps. the assistant manager is always professional and polite...Your store manager lacks what it takes...

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11:21 pm EST
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Dollar Tree store cleanliness

I live in Pine Bluff Arkansas this complaint is about the Dollar Tree on South Olive here in Pine Bluff! This store is a complete disaster! It's an accident waiting to happen. I have never seen anything like this a day in my life. They just throw things on the shelves and expect for the customers to dig through the merchandise. They place boxes out instead of stocking the shelves

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Neo71665
, US
Jul 31, 2019 8:01 pm EDT
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The problem I've always seen in that store is some mother out doing her shopping while her car load of brats are running wild. All 3 of the dollar trees in that town are understaffed at any time and can't be responsible for babysitting every idiot's offspring around. Funny how the other 2 however do keep a somewhat more tidy mess.

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7:47 pm EST

Dollar Tree assistant manager

Told my daughter she had to leave the store because she was not with an adult! She is 17 years old ! My daughter asked if she could buy Christmas supplies for her church youth group and the mean rude cashier told her no and she had to leave the store! So she did she called me upset so I called and told the assistant manager that was mean and heartless to tell her and that I was going to report to corporate and she said go ahead b####! And hung the phone up on me so I called her back and asked how can you talk to me like that she called a b#### again and hung up on me I just want for someone to hear me as a parent this can not be tolerated! She needs to stopped what if other teenagers were refused service please listen to my letter and help me !

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1:39 pm EST
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Dollar Tree I am complaining about a racist and harassment

I went and complained about an associate that was always placed to work with me in dc10 she wouldnt work and would fall asleep. I went and complained and then the week of thanksgiving she said i hit her with a box. Then last week thurday i get called to office saying im herrasing her when i dont even work around her. I work the complete other side of the building and on break i stay outside. I dont bump heads with her. And today i get a call saying im suspended due to investigation wich i find to be not fair at all. When i dont even conversate or pass her way. My name is hendyliz and the girls name is donnette. And knowing ive went to hr about her and the manager having a relationship and favoritisme now this happens. I told them i thonk its personal and not job related

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6:29 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dollar Tree - I am complaining about racial profiling

I was shopping at dollar tree with two of my friends and we noticed the manger was following us every aisle we went to and when we asked why is he following us he responded by saying we are black and look suspicious that made me and my friends very angry and we told that does not give him a reason to follow us around so we proceeded to go checkout the stuff...

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Dollar Tree In-depth Review

Product Variety:

The Dollar Tree offers a wide range of products to cater to various needs. From household essentials to party supplies, their inventory is diverse and extensive.

The quality of products at Dollar Tree may vary. While some items may be of decent quality, others may not meet the same standards. It is advisable to check the product thoroughly before purchasing.

Dollar Tree does not carry popular brands as their focus is on providing affordable options. However, they do offer generic alternatives that can serve the purpose.

Pricing:

Dollar Tree is known for its competitive pricing. Their products are priced at $1 or less, making it an affordable option for budget-conscious shoppers.

Customers find value for their money at Dollar Tree due to the low prices and the ability to purchase multiple items without breaking the bank.

Special deals and discounts are not commonly offered at Dollar Tree. However, their everyday low prices make up for the lack of promotions.

Store Experience:

The store layout and organization at Dollar Tree are generally well-maintained. The aisles are neatly arranged, making it easy for customers to navigate and find what they need.

Dollar Tree stores are usually clean and well-maintained. However, occasional instances of untidiness may occur due to high customer traffic.

The staff at Dollar Tree are known for their friendliness and willingness to assist customers. They may not always have extensive knowledge about every product, but they are generally helpful.

Online Shopping:

The Dollar Tree website has a simple and user-friendly design. It is easy to navigate and find products of interest.

Product search on the Dollar Tree website is straightforward, allowing customers to quickly find what they are looking for.

Shipping and delivery processes may vary, but overall, Dollar Tree provides a reliable online shopping experience.

Customer Service:

Dollar Tree is responsive to inquiries and complaints. They strive to address customer concerns promptly and efficiently.

Return and exchange policies at Dollar Tree may vary depending on the item. It is advisable to check the specific policy before making a purchase.

Overall, customers are generally satisfied with the customer service provided by Dollar Tree.

Community Engagement:

Dollar Tree actively involves itself in local initiatives, supporting community events and organizations.

As part of their corporate social responsibility efforts, Dollar Tree engages in various initiatives to give back to the community.

Dollar Tree supports non-profit organizations through donations and partnerships.

Loyalty Program:

Dollar Tree does not have a loyalty program. However, their low prices and value for money make up for the absence of such a program.

Enrollment and use of a loyalty program are not applicable to Dollar Tree.

Personalization and customization options are not available at Dollar Tree due to their focus on providing affordable products.

Business Expansion:

Dollar Tree has a significant number of locations across the United States, making it easily accessible to customers.

Expansion plans and growth strategies of Dollar Tree are not publicly available.

Dollar Tree has a strong market presence and competes with other discount retailers in the industry.

Sustainability:

Dollar Tree has taken steps towards environmental initiatives, such as reducing energy consumption and implementing recycling programs.

They are actively working towards reducing packaging waste and promoting sustainable practices.

Dollar Tree is committed to ethical sourcing and fair trade practices, ensuring that their products meet certain standards.

Overall Rating:

Pros of shopping at Dollar Tree include the wide variety of products, competitive pricing, and friendly staff. However, the quality of products may vary, and popular brands are not available.

In conclusion, Dollar Tree is recommended for budget-conscious shoppers who are looking for affordable options. While there may be some drawbacks, the overall shopping experience at Dollar Tree is satisfactory.

How to file a complaint about Dollar Tree?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Dollar Tree. Make sure it is specific and indicative of the problem, such as "Overcharged for Items at Dollar Tree" or "Expired Products Sold at Dollar Tree".

4. Detailing the experience: Provide a detailed account of your experience with Dollar Tree. Mention key areas such as customer service, product quality, pricing discrepancies, store cleanliness, or any other relevant aspects of your interaction with the company. Include specific details about transactions, such as dates, store locations, and items purchased. Clearly describe the nature of the issue, including any steps you took to resolve it, such as contacting customer service, and the response you received from the company. Explain how this issue has personally affected you, whether it be a waste of time, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, photos, emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with Dollar Tree. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, apology, or any other form of rectification.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all information provided is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint or review on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint or review, regularly check back on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or from the company itself, so it is important to stay informed about the status of your complaint.

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