Dollar Tree

My name is Jasmine Carter and I have been with dollar tree since 8/26/18 and still currently work for them. My store number is 04479 in Lafayette, Colorado my mangers name is Samantha and Anime and Jackie the issues have been that I was working 15-22 hours a week and everything was fine and great then I broke my hand not while working at dollar tree . And I have communicated with them and showed them all my documents from my doctors to my surgery and even my doctors appointment and physical therapy appointments and now I'm only allowed to work when they say that's is not right I'm the only one who has came in on time and worked and put in my hours I'm supposed to but with my broken hand I'm feeling like they don't won't want me to work or anything anymore I feel discriminated I feel like because of my injury I'm treated as a low standard when I given my time and effort to the store I'm upset because I have bills and kids to feed and when I tried to put in my two weeks and Samantha told me that if I put my two weeks in I can not come back to work when I was going to but in saying that I wasn't even able to put in my two weeks because I felt obligated to stay and work I do have another job but I have not started it yet and for them to cut my hours where now I'm only allowed to work 9-12 everyday and I was working 9-3 and putting in 15-22 hours I'm pissed off because this not how you treat people I come from Northglenn, co and take 3 buses to get out there everyday but when I'm going to work and I get there and they are sending me home as soon as I get there it's not like I'm doing nothing wrong I just want to work and when I come in that's how it should be I should especially when I'm scheduled for that day but sending me home when I only worked 3 days this week it shows they are not caring about me and my situation that they don't want me there but they tell me otherwise when I have asked and talked to the managers about all this and they still have not done anything about it because they seem scared to have a staff meeting they seem like they been lying and keeping information about hours and ect I would like to continue to work but sametime how can I work when they won't let me . I've called other dollar trees and they all have an excuse and I'm just trying to find out what I can do because there not letting me do what I love to do so by sending me home I lose money I lose on bills and hours and ect because it's like they don't care I would like a response ASAP my name is jasmine carter my position is a stocker I've been there from 8/26/18-present and like I said how do you go from 15-22 hours a week to almost 4-5 hours a week like it's ridculous espically when I'm being told that my hours haven't been dropped but it shows otherwise on my paystubs and the paystubs don't lie I went from 450.00 to almost a 65.00 dollar paycheck and that's not right and that's unfair and would like this to be looked at and investigated before I take it to legal matters and I've been showing them all my documents and papers from my hand no other company's are doing this only this store. My number is+[protected] please and thank you for your time and have a great day!

On Saturday, October 20, 2018 at approximately 2:45 PM my wife Liliana entered your store located in East Boca Raton, FL 33432

My wife  and our 13-year-old daughter with the purpose of buying roll of clothing tape
Together seeking a correct tape product, once agreed-upon, my wife opened the package to see if it had enough tape to complete the job or if perhaps two items were required for purchase
since the package did not state how long the role
At this point a store employee "Stephanie " started shouting from a distance and I quote "hey you do not open that package " the employee came closer continuing her verbal aggression and repeating the same statement.

My wife and daughter were totally shocked at this tone of voice and attitude of an employee my wife stated to Stephanie not to Yell at her
But Stephanie continued

My wife stated she was going to purchase the item in question and to stop being loud and rude
People shopping were staring in disbelief of the employee's attitude

Stephanie demand it for my wife to "leave the store at once "and ordered the cashier "not to sell her the item"

my wife repeatedly offered to pay for the item however, Stephanie ordered her to "shut up " and told her to "leave the store "again
That she did want to hear her.

Once in the parking lot my wife got into her car waiting for my daughter to pay for the item.
at this point Stephanie came out of the store approached the parking space where my wife's car was parked stood in front of the parking stall Stephine looking straight into the car's interior continuing her reign of terror

my wife was so scared she locked her car doors

I was at work when my wife called me
she was in crying and was frightened And told me she had never been so humiliated and intimidated in her life

the fact that my wife and my 13-year-old daughter, they came into your store to purchase a one dollar item and was totally harassed by an employee  is unacceptable

My wife and I both frequent your store as it is in our neighborhood

As I came home from work I made it a point to stop at the store to find out the name of the employee would cause my wife such a terrible moment
I was attended by a clerk who referred me to a manager on duty " Martha" when  I wanted to find out Stephanie's last name
Martha became defensive and rude to me and she did not give me the Stephanie's last name

I bring this to your attention as well, because the employees at this store seem to have very aggressive and rude attitude
These employees are representing your company and we are paying customers
Their attitude reflects poor customer service and a lousy image of your company

I think corporate should conduct an investigation on this store employees
the location of the store is in one of the highest and best Florida neighborhoods
several employees at this location seem to think they own the store and they can treat customers with disrespect
employees in customer service or retail location should be friendly and helpful to their customers not bullies

your employee Stephanie should not be allowed to speak to anyone in this aggressive matter
Stephanie spoke to a mother with a child who was simply shopping and was denied the purchase of the product in verbally kicked out of the store in front of 20 or more customers

Being humiliated and disrespected in public in front of your child is a complaint should not be taken lightly

In conclusion
First
I demand for an apology to both my wife and my daughter by your employee to be in writing

second
for you to take this as a very serious complaint you should not allow  this type of bullying from any of your employees

Third
no matter what position you're employee has in your company there is no excuse for rude and aggressive behavior towards a customer

Forth
I ask  for you to remove this employee from this  store

my wife and daughter are frightened to enter your establishment
They do not want to be further harassed and humiliated by your employee

As local property owners and permanent residents We have a voice as who want in our local business Stephanie needs to go

I have been leaving messages to mr. Ali Assan (ex 22037) your district manager since Monday
He has not made an attempt to reach out to me on this

Sincerely
Carlos gauvry
[protected]  

Ps I formally request you to respond back to me
With your action taken

Went to the local dollar store to get some last minute things I needed for a party on Saturday. I was in no rush and waited my turn in line. I get to the front of the line and the cashier tells me to get in line for another register. I let her know that the line she was sending me to was longer. Her reply was, "ah, well it's time for me to leave mama." I asked the next cashier for her name which is Priscila and turns out she is an assistant manager. I work the same job at a different store and to me that was not how you treat customers at all.

Stopped in to grab a few bags of Halloween candy and walked into a war zone! Boxes all over! Serious hazards to customers! While I was in the back of the store by the freezers the storage room door was open while 2 little girls running in and out while a truck was being unloaded, I was curious to why there were little girls running around and in and out while workers are trying to unload a truck, manager informed me they were her grand daughters! So why would you allow your grand children to be put in a very dangerous situation? I mean come on...finished my shopping made my way to the checkout, when I walked up the cashier who I initially thought was talking to herself but come to find out she had earbuds in talking on the phone while ringing up customers! Terrible customer service, thought they were very rude and untrained! While I was cashing out the manager walked to the front to purchase an item so while others waited in a long line she has another cashier open up to take care of her(sad) laughing and cutting up while all the other customers waited? Why? Not that it matters but I will never shop there again, I would rather pay more for an item than to shop at that store! Poor service, the manager is obliviant to any kind of customer service training obviously! Clean up your store, stop putting children in danger, and get the training that should have came with your job so you can train your employees correctly! Just a terrible experience in what could be a great store is ruined by unprofessional managers and cashiers! 1605 e. Hillsborough ave Tampa florida

I went to the dollar tree in Pasadena, MD which is less than 5 minutes away from the home I grew up in. I bought a few things (always more than I expect to... because I LOVE a bargain) and then I went to the register to pay.

I pulled out my crisp $20 bill that I had just taken out of the nearby SECU ATM less than 30 minutes prior to pay. The cashier (older Caucasian woman) looked at my $20 bill by holding it up, then down several times and then I asked what was wrong. She told me that the bill "felt different" and was trying to figure out if it was real. This was EMBARRASSING! It was as if she was trying to see if I was a lying person bringing in counterfeit money.

I told her that it better be real or I'm going straight back to SECU bank.She then looked some more, as an older woman (Caucasian) came behind me in line and then walked away with my money. She went across the floor and then held the bill up to the light.

After about 3 minutes of this foolishness, I told her that #1 she should have a pen that helps determine if bills are real and #2 I could just go to my car and get my credit card to pay instead if that would help.

She goes "Oh, no. You don't have to do that." She also says that "we have counterfeit pens but they don't work." She then has a 1 minute conversation with the other lady behind me and tells her to feel my $20 bill given and they both have a conversation about how it "feels different". I tired of this. She eventually took the $20 bill and I left.

I went to the office depot down the street and later on I returned with 2 counterfeit detection pens to give to the cashiers so that no one else would have to go through that.

The next time, I will have to call for the manager but this time I'll just submit a complaint without a name because I don't want the employee to lose her job but rather to be more careful, considerate of the customers feelings and prepared. I should not have to be embarrassed because a store does not have the right supplies (that pen) to do a job accurately.

The address is below.

Dollar tree: 354 Mountain Rd, Pasadena, MD 21122

Please have the manager to discuss this with her employees so that this does not happen again. Thanks!

Faithful Dollar Tree customer

Unfortately, I have not been paid yet. I have been waiting since July 20, 2018. I can't register for payment, because I don't have an employee number. I have been contacting the original store, the Dollar Tree website and have left messages with the district manager and keep getting the run-a-round. This is very unforfessional and surprising that your company treats their employees in such a way as this. I am very frustrated. I will be contacting the Department of Labor and a local news station to share my experience with your company. I would prefer to be contacted via phone, but before making a call please email me the number/state which the call will be coming from, so that I can monitor calls.

Very disappointed employee waiting on a prompt response.

Kimberly Webster
[protected]

I just recently went to the dollar tree in Deerfield beach on Federal highway the employee Angela was on her personal phone the whole time she rang me up. I think it is terrible that there were two liens that we're down the isles and she was too busy chitchatting on our personal line. I know it was a personal car because she was talking to a family member about being annoyed that she was on the register. Unfortunately I don't think I will be going back to that store again because of her poor customer service

I am a concerned citizen of Fergus Falls MN and every time i have tried to go into the dollar tree here in fergus falls the floors are always dirty and there are lines of products that haven't even been put on the shelves yet along with empty boxes laying every where and when you ask one of the managers for help they roll their eyes at you and just walk away. There have been lots of people who have applied online and in the store and never get a phone call or even a interview but it states on the door at the Fergus Falls store that they are always hiring. I am disappointed in how the Dollar Tree here is Fergus Falls is actually ran. There needs to be something done about it.

Sincerely,

Concerned Minnesota Citizen

I bought a pair of headphones from Dollar Tree on 10/19
I opened them and plugged them into my chromebook and they didn't work.

Someone told me that they do have a return policy. But they don't give out money.
They will let me get another pair of headphones instead.
Is this true?
I don't like buying something and it not work.
That's just a waste of money.
What should I do?

I ordered my order on 10/17, estimated delivery was scheduled for 10/22. When I track my order on the Dollar Tree website, it shows delivered 10/22 but also says "pending, no items shipped" and i have not received my order. I have been on hold with the "customer service" number for over 30 minutes now waiting on a live person to come on. I also spent about 25 minutes on hold yesterday and NEVER got a live person. I will NEVER AGAIN shop with Dollar Tree.

For several years after it was built our local dollar tree at 29690 was pleasant clean and well staffed with polite and helpful people. Over the last year there have been a lot of turnover with the employees which I know happens within the retail world, but several things have begun to develop that are not good. One of the older ladies whom I assume is in management has been heard complaining about stocking shelves as she's doing it on several occasions. The store is no longer clean and very often has boxes all over. They have locked the public out of the womens restroom expecting us to take our little girls into a less than clean mens room. Now don't get me wrong I have been in other stores that only have one restroom for everyone to use but that's not the point they want to keep the one restroom clean for themselves and leave the other to their customers. They leave people waiting in line while they finish a task instead of calling someone or coming in good time. Last ti.e I was in the store a lady waited till there were 3 people in line before she bothered to even acknowledge us.

I attended the store today, there was only one cashier there and the manager went outside to have his 3rd cigarette break while there was a huge line in the cashiers line and then the manager came back in and left proceeded to leave the property while that one cashier was by her self! That is very uncalled for. What would have happened if that cashier had problems with her register? I've had several other problems with that manager, someone either needs to have a long conversation with him or that store is gonna lose business. The cashier name is Judy and she was very polite! But I will not be going back to this store.

I went into the dollar trees store here in Benton where I live and have shopped in that store since it opened, over the last (3) years I've had to go find an employee to help the cashier out bc f the long lines. I never had any trouble getting someone to help out so never felt as if I needed to complain. On or about the (3rd) day of Oct. I went in to purchase my monthly supply and bought roughly (37) items at which time when I entered the store there were several customers. When I went to check out I followed the same routine I had over the last (2-3) years and ask an employee n the floor to help out. The girl went into the office where I thought she had gone to count a drawer but after a couple of minutes, I knocked to ask for help again. Another voice said they'd be out in a minute. When the girl named Kizzy walked out she was mad and stared right at me, she had that look on her face that said "I'll get you" I went back this last Friday whee she met me at the door and told me "I was not welcomed in that store" bc customers had complained about me asking for help said "no customer ever" it was her bc it made her mad. If someone doesn't call me I will stand outside the store with a petition and get as many people as I can to sign that document pertaining the too long lines, customer service, and the incident that occurred in order for me to file suit

Hello the city of imperial beach just recently opened up a dollar tree, with the being said I was beyond excited for the opening! The store alone is great amazing deals and great product, but unfortunately I do not feel the same excitement for the customer service. I live about 2 blocks from location so I come here often (dollar tree) and every time I come to pay it never misses that the ladies there always have an attitude and the worst one of them all in the actual manager i've dealt with her about 3xs with her ringing me up and she's always mad and upset and straight up rude! I've seen her have attitudes with customers and i've seen customers yell at her for her rudeness! Unfortunately I don't recall her name the times i've seen her she doesn't wear a tag but I know she is the manager there! She's hispanic long black hair always has her hair slicked to the side with a pony tail i'm only mentioning description because like I said I can not remember her name and maybe with the description you can figure out who it is i'm talking about. I feel that with the main person in charge the manager always having a bad attitudes it is why it trickles down to all the other employees having bad customer service as well, there are not led by example at all which is very unfortunate imperial beach is made up of friendly people friendly neighborhood to have such a bad store the dollar tree take over and have all such horrible employees. I honestly never the kind to write reviews so the fact that i'm taking some time out of my day to wright this review is because i've had enough with the lack of customer service. Please I hope you guys actually care about the review these people which are your employees are giving the company such a horrible stigma and with the dollar tree being an awesome store overall to shop for it hasn't been the best experience for the imperial beach location.

Today me and about 20 other customers experience some of the worst service ever, cashier named Melissa don't know her last name but she was out front by herself trying to take care of customers and do the balloon service while other employees were in the office and outside refusing to help other customers. Cashier Melissa was very helpful and apologetic about the poor service from her coworkers. store# 890

On this morning 10/21/18 at or around 11:30 am, I, Micheal Delce was shopping inside of this location as I do every week to pick cleaning supplies. I particularly like this location for its convenience and cleanliness.

However, as I proceeded to the check out, a cashier by the name of Erica assisted me with the ring up! As she was ringing up the items I was purchasing, another employee by the name of ROBERT walked up behind her and proceeded to say, "LOOK AT HIS NAILS!" Then walked away with a scrutinizing laugh!

FOR THE RECORD, I am a gay male, but what does that have to do with the fact that I am a paying customer, and I'm here to spend my money just as everyone else?
I then asked for the manager and was approached by the assistant manager! I explained the situation to her in FRONT of ROBERT so that there would be no discrepancies or conflict of stories. AND THERE WAS NONE!

I'm filing a police report on ROBERT for his discriminatory comments and actions! I was informed that there will be a GM available at that location in the AM, and I plan to be there to inform him as well about my incident!

Furthermore; I pushed for the removal and termination of ROBERT as expeditiously as possible. This type of behavior should not be tolerated by ANY company associate. It wont be tolerated by my employees, and I refuse to tolerate it from yours!

I look forward to hearing from you soon!

I can be reached at:
Micheal Delce
[protected]
[protected]@gmail.com

I made an order on 10/17. The order stated "UPS Estimated Delivery Date Monday 10/22".
I had heard nothing, so I called on Saturday 10/20.
Customer service told me that:
-my order has not been shipped yet
-they have no idea when my order will be shipped
-they cannot cancel my order because more than 24 hours has passed
-they don't care what the estimated delivery date was when I made my order

A complete waste of time, shipping promptly is not a priority and you can't believe the info on their website.
False Advertising? I think so, I would have ordered from another company if they had told me that the estimated delivery date was basically whenever they get around around to it.

The rude management for the second time at dollar tree in chattanooga hamilton place. I spend several hundred dollars at dollartree and use the products. The only store in my area that is highly unprofeasional and rude. Employees talk peraonal business in front of customers rwgularly. The return policy is you have to have receipts. I always do and bc I shop regularly I almost 100. I over buy at timea and keep receipts to exchange 4 products out of 100. The management is very read chastity amd cassanudra. The regular employees are ok. I have my receipts everytime yet get attitude and they try to keep ypur entire receipt even when u have several purchases on them. The is pitiful and no store keeps receipts fro. Customers. Train your managers better. Go to walmart for training. The simple thi g to do is for the managers to scratch off purchases like walmart. This is a huge turn off and I bet this srore isnt the highest grossing but should b bc it is in prime location. This makes me want to give my business elsewhere and since there are three dg around I may aviod this location at all costs and the store. It is humiliating situation when mgmt. Talks to customers rudely in the store and I will go back with it especially when the mgmt is untrained. If your business is that poor then put cameras up bc ypur own mgmt. May b stealing merchandise. This is my only local store where customer service and store environment is an f. I will be caling district and wroting letters bc this is probably very unethical and improper. To have such good products and allow untrained staff to run a "training store" very sad

I went to the dollar tree at 6700 ne 162nd ave vancouver, wa 98682 10/19/2018. This store is the most disgraceful dollar tree i've ever been too! Their customer service is absolutely disgusting. On this date specifically I brought my son, who has severe adhd and autism, into the store. He was a little hyper active but nothing out of the ordinary. He kept "skipping" throughout the store because he was excited to be buying things for his brothers birthday party. He was asked once to stop skipping. He did so until I he asked for a balloon and I told him "yes!" he then skipped over to get a balloon and the cashier, a little older lady with blonde hair (I wasn't able to catch her name in all the ruckus) yelled as loud as she could "quit running! You've been told three times now) in a very unprofessional and disrespectful manner! The whole store went silent and my son was extremely embarrassed. He began to cry and stormed out of the store. I had to go out and calm him down, which took quite some time. When I went back into the store to retrieve my items my father had stepped in and was trying to explain to the store manager that what her cashier did was out of line and wrong. Out of anger he had raised his voice a little. The store manager herself was very polite and had the situation under control until one of her other workers, who had no idea what was going on, stepped out from the back and began yelling across the store at my father. Then other customers became involved. They agreed that it was extremely unprofessional but that it didn't need to be as big as it was. It wouldn't have been a huge ordeal had the other coworker not started yelling at my father. While this was all going on my son remained in the car crying and embarrassed. He kept repeatedly saying"i'm sorry! I wasn't running and I wasn't trying to do this". After ten minutes of the staff verbally assaulting my father and I they asked us to leave. Which we did. We left behind well over $100 worth of products we would have bought. I was in absolute disbelief that this got as out of hand as it did. The store manager was handling the situation and yet the other staff felt it necessary to get involved and attack us even more than the cashier attacked my son. I had a talk with my son and explained to him why she yelled at him and that it's unsafe to"skip"in a store. He understood and apologized again. He is terrified to go into any dollar store now. We took our business to the store in camas and he stayed in the car because he was so traumatized by her screaming at him the way she did. I understand their stores concern with safety but the way this cashier handled the situation itself was absolutely wrong! Especially given the fact that my son has disabilities, which I understand doesn't excuse his behavior either. She could have come to me or had her manager come to me and I could have handled the situation or even took my son to the car. He did not need to be yelled at the way he was nor embarrassed to the point that he began to cry and ran out of the store. This isn't the first even time i've had an issue with this cashier either. She scalded me one day for my 11 month old daughter, who is in a car seat and wasn't walking at the time, for not having shoes on. She told me"next time you come in here she has to have shoes." i'm sorry but that's just outrageous. Not only was she an infant in a car seat but this store doesn't have any kind of open food. I will not return to this store which is a shame because i've been shopping there since they've opened and usually have a good experience. For the last few months though, the people they hire are very rude, unprofessional and should not be working with the public. Not only
Have they lost my business, but my whole entire family is now refusing to go there. I have a lot of family. This cashier and other worker (a hispanic boy) should be fired. They literally were screaming at us. Any other place would fire them. I have half the mind to take it to the media. Have them do a report on employees not trained properly on how to handle children.