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Dollar Rent A Car
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1.4 261 Reviews

Dollar Rent A Car Complaints Summary

29 Resolved
231 Unresolved
Our verdict: With Dollar Rent A Car's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Dollar Rent A Car reviews & complaints 261

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J
4:40 pm EDT

Dollar Rent A Car customer service

Wife booked a rental car with your company to take family on her birthday roadtrip. When she arrived to pickup the car she was denied the reservation because since it was her birthday her license would expire that night. My wife went online while at the counter and renewed her license and received a confirmation number for her renewal, but was still denied her reservation. They requested her to go to DMV and receive a temporary license which when we talked to the DMV they said legally we have done all we could do and that her new license would be mailed to her and that she is ok to drive. This did not matter to your employees and their supervisor. So basically according to the DMV and law enforcement my wife was fine to drive, but dollar rental car said no. We have used your services dozens of times for vacations and business trips but I assure you you will never get another cent out of my family. What a Great way to start a vacation

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M
7:02 pm EDT

Dollar Rent A Car I ordered a hyundai elantra, I needed ample space for my special needs brother

We got to Dollar rental at Bradley Airport
We got an upgrade, we got a Hyundai donate of some sort, we asked for a transponder
They didn't provide one, we thought they did we drove off and about 40 mins down the rode I realized we didn't have it we turned around it was torrential downpours, we lost over 1 1|2 ours driving back only to tell me that the license plate could of done the same thing...no one told us that.. frustrated beyond words we left and drove go my brothers house the tire pressure light came on and the the engine light came on and the car was sputtering we drove to Hyannis and turned it in to a Hertz the lady was very nice and gave us a Ford focus.which was too small for my special needs brother who is 6 2 so we had to figure out different plans for him. I had such a challenging time with this whole experience it put me through so much anxiety and loss of time with my family, my sister was just diagnosed with breast cancer, and my time was interrupted through the stress of dealing with the people at Bradley Airport and the woman and her co worker were not helpful and thoughtful in the whole car turnaround and leaving without a transponder and getting lost in torrential downpours. I am seeking a full refund and someone being compassionate around my circumstance. Thank you for your time
Sincerely
Joanne Canina

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I
6:09 am EDT

Dollar Rent A Car car rental services

I came to a Ohio from Florida as I do every month because my business is in Ohio I've used Dolar a few times before this particular time I prepaid. Biggest mistake of my life. I get to the desk at the time of my rental. I am told they couldn't accept my credit card that they already took my money off of for the weekly rental because it wasn't a big enough line of credit on it. Ok. Fine I'll go somewhere else. I spoke to them about a refund they directed me to call their prepaid service number...I did VERY RUDE PEOPLE! This was in May 2018 here it is August 2018 and my money was NEVER refunded I called Dollar customer service they said it shows I should've gotten a refund! Then they tell me because I prepaid they couldn't help me it's a different company what the what?! Where is my money. I will never use this car service again neither will anyone I know. They took my money I am not rich! I need my money still to this day I be put in numerous calls only to keep hearing they can't help me! I want my money!

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L
6:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Rent A Car unhonored rental

My husband and I rented a car online in April 2017 to be picked up at the airport in Providence, RI. The money was withdrawn from our account. Upon arriving at the airport, the Dollar representative said she could not rent a car to us. We showed her the papers we printed from Dollar confirming our rental and the bank statement showing that the money was withdrawn. She called the manager over and we explained what was going on and showed him our papers and we were STILL denied our rental. We returned to Arizona 5 days later and contacted Dollar rental requesting our money back. They told us to contact YOU, which we DID. We were told the money would be returned to our account in 7-10 business days. It never was. We tried several times since then to get this resolved, but nothing has happened yet. We want our money back. I now have copies from YOUR website saying our booking status was CONFIRMED. Dollar Car Rental has told us to contact you and for you to contact their Tour department so this issue can be resolved. I will continue to send you messages until this matter has been taken care of.

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T
4:37 am EDT

Dollar Rent A Car dollar in dallas texas under rental contract number [protected] on may, 30 2018

I booked Dollar for a Nissan Sentra on May 30, 2018, for seven days.
In fact, we returned the car on day 6, but it was probably late so the charge is right.

However, to our confirmed price of $209. the following charges were added:
Toll charges: $62.49 It is not for the car company to decide if I will use the tolls
or not. On two tolls, I had to pay $5 anyway. Hidden charge.
Inter-City Fee: 50.00 Dollar knows that I am going to Dallas, if there is an inter-
City fee, Dollar has to calculate that in the fee when I book
the car
Concession Fee: 23.00 This must be an inner-industry fee which also has to be
calculated in the confirmed price when booked.
CFC & Bus: $45.50 What is CFC and what is the bus fee? What about your ads
about FREE schuttle service, etc. Not true.
and finally $31.96 for tax which neither Dollar or I can do anything about, but
should that also be included in the confirmed when the car is booked.
it all amounts up to a little more than $100 in hidden charges that were not
requested or required when booking the car.
I kindly ask that you look into this matter and reply as soon as possible.
Thank you. Marylea van Daalen

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F
11:26 am EDT

Dollar Rent A Car white kia compact rental car

Rental Record # is [protected]. Dollar rental gave me a bad car with low tire pressure which led to having a flat tire and I had to be charged $35:01 for that. The low tire pressure sign was on less than 24hrs. of renting the car and two days after that I had a flat tire which was on a weekend night, so I called on Monday morning where I was told that the nearest place to go to is the airport and the car was due for return less than 24hrs. to that time. So on returning the car I was charged $35:01. This wasn't my fault, dollar gave me a faulty car that gave me problem and now charging me for their mistake. This is a bad service, I don't deserve to be charged $35:01 after making me inconvenient for your negligence

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Update by Fatima Gbadamosi
Jul 30, 2018 11:27 am EDT

Bad service from dollar rent a car

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D
3:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Rent A Car auto rental

I made reservations to rent a car for five days in Columbus Ohio area.
went tot the counter in Columbus and gave my res. #H681378673.
I asked for no extras just a five day rental and said I would return it on 6/4
I returned the car on 6/4 was told all is good so we headed for the terminal.
once settled at the gate I looked at paper work given to me.
I was in shock my bill was 633.00 plus.
I called the Dollar phone # and asked how could this be.
I was told that I rented for one day and following days auto was missing.
I said not possible, however you had my cell number and email address,
why did you not inquire where is the car?
Here are my facts. five days stay in Columbus area returned auto full tank of gas
and no injuries to the auto..
Please investigate and please please do not come back with"our records show"
$633.plus for five days David Bumgarner [protected] [protected]@gmail.com

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M
7:01 pm EDT

Dollar Rent A Car no rental/ no refund

I reserved a pick up truck on line on the Dollar website, with the pick up of the truck to be at Ontario Airport location, since that was the only location that had trucks available. I paid the reservation on line using. Visa debit card. Upon arrival at the Dollar counter on July 12, I was informed that since I was a local customer and not a flying through customer, I could not rent unless I used a major credit card, which I did not have. Do I was left high and dry with no rental and apparently no refund of my $175.00 deposit as well as a $3.50 international fee. What the Hell is that? The entire non-transaction took place in California. I am requesting a refund of my deposit

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I
I
I want my money now
, US
Aug 15, 2018 6:11 am EDT

They did me the same way it’s been 3 months $204 gone! Their prepaid service is a scam!

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E
8:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Rent A Car I rented a van and I got a truck!

Date: July 2, 2018
Confirmation number: H69513407F7

On June 12, 2018 I made a reservation on the Dollar website for July 2, 2018 to rent a Van because we were 6 adults doing a trip. So, I rented a "Minivan - Dodge Grand Caravan or Similar". One week before the trip, I called them to confirm the reservation and see if everything was fine with the typo of vehicle; and they said yes, everything was fine. I arrived on July 2 to pick up the Van, and it was no Van, they only had regular cars for 5 people, and 1 truck, so the person on charge offered me the truck that it was suppose to be for 6 people. I'm so disappointed, the trip was so uncomfortable with 3 adults traveling in the front seat and no room for any luggage or bags inside! I don't understand why if when I did the reservation they got me a Van and then I got a truck. I only took the truck (and I never drove a truck before) because I din't have another choice and we already had the plans to the trip and I could not cancel.

This was the first time I used Dollar rent car services, and it was the last time!

I have tried to submit a complaint in the Dollar website and of course the option is not working. I called them, they told me to submit an email to [protected]@hertz.com, I submitted the email and it is not working neither!

Regards,

Efrain Tapia Diaz

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C
1:56 am EDT

Dollar Rent A Car suspected theft by dollar employee(s)

The most horrible place I am so unfortunate to have to deal with. I am a businessman from Thailand, but it would be shameful to call this car rental a "business". If all the questions I posed below in the detailed report are not answered satisfactorily, I will assume that the Dollar employee(s) at LAX stole our belongings right before our eyes, and think they will get away because we are tourists and have no recourse.

I have tried to get the "management' to take notice of the incident, but I believe they don't care. All they have to do is to investigate the incident and look at the surveillance footage from cameras around the premise, and they will find the thief(s). However, so far, there seems to be no real action except some pass the buck b.s.

Anyway, for those interested to know what happened, the report below is very long but will shed light into why you should stay away from them.

Complete report

Customers :-Chalermchai/Pavaree Wongwaiwit
Dollar Express number: [protected]
Rental contract number: [protected] out of Dollar LAX
Booking reference number US976821200
Confirmation number: H672341308
Rental period June 8th-25th
Final rented car: Kia Sedona minivan, license plate: CA 7SOM 360

Inglewood Police incident report date 6/18/18, number: 18-41358 Officer Mandujano #1028

Summary:-

• Friday June 8th 11:45am. Customer had to take car out 3 times.
• 1st was wrong type of car because it was parked in wrong area
• 2nd car was supposedly defective and due for maintenance, but parked as ready for rent.
• While customer was looking for another car, a Dollar employee suddenly drove off the 2nd car with all the belongings still inside.
• Customer ran to stop the car about 70 yds out.
• Another Dollar employee helped carry 4 luggages back to third car.
• In the confusion, one sports bag carrying an expensive Hermes designer bag ($15, 000) was left in the backseat of 2nd car.
• Customer went back early next morning, a person named Samantha said the car was sent out for maintenance and couldn't be located. She needed 2 hours to locate it.
• Customer left phone numbers but never got any call back.
• Evening after reporting loss, we called another employee and she told us they still couldn't locate where the car was sent to?
• Customer's son called Samantha on the 11th but she said she located the car on the 8th and looked into the backseat and found nothing. (But that was before we even reported the loss in the 9th!)
• Customer went back with LAX police and the manager and a man named Tido Sanchez said the car was re-rented out the same afternoon of the 8th to European customer, and they couldn't be contacted!
• With all the conflicting accounts, we suspect there's a crime committed and believe all the proofs are in the surveillance camera footage and would like an authority to look at the event around the car.

Timelines and details :-

Friday 8th 11:30 am.

After 20 hours flight from Thailand, we arrived at Dollar rent a car and were told to take any car from the parking area on the right side of the lot.

First we put all our luggages (4) and one sports bag (Tommy Hilfiger) containing a brand new Hermes designer handbag costing US$15, 000 in a blue Toyota Armada and tried to exit the gate at approximately 11:40 am. However, the guard told us it was a wrong type of car since we rented a minivan, not a SUV. (We didn't know because it was parked in the minivan area).

We re-parked the SUV and moved all our luggages into the trunk of a Nissan Quest minivan and my wife put the Hilfiger sports bag in the 2nd row back seat. We asked an employee named Yvette how to fold down the 3rd row backseats. When we arrived at the gate, we were told by the guard that the Quest had a sticker on it because "There were too many complaints with the car", and we had to return it. So we had to bring it back to re-park in the same minivan area.

While we were looking for another minivan, somebody suddenly drove off with the Quest with all our belongings inside. I had to run after the Quest but the driver stopped at another line of parked cars about 70 yards from the minivan area and just walked away.

Yvette saw the incident and helped me carry the 4 luggages from the trunk of the Quest and put them in a Kia Sedona which we finally was allowed to take out. In all that confusion my wife thought we removed all belongings from the Quest, but I didn't know she put another bag in the second row back seat, so we left the rental place with the bag still inside the Quest.

Later that evening when we arrived at our second home in Westlake Village, my wife realized we left the Hilfiger/handbag in the Quest, but the Dollar office was already closed.

Saturday 9th 7am.

Very early in the morning, we went into the Airport Dollar location and had to wait until 9am for someone from lost and found to come in.

9 am. we met a woman named Samantha who exclaimed "Oh! You are the ones they talked about yesterday". She told us to wait and went inside the back office to look for the bag. At the moment we were hopeful they had the bag because she knew about us. However, after about 10 minutes she came out empty handed and told us the car had left the lot for maintenance, but they didn't know where it was because they have 3 possible lots it could have been sent to! They needed 2 hours to track it down!

Samantha told us to go to the lost and found website to file a report (which we did immediately), and told us to wait while they track down the Quest. We gave her our 2 US phone numbers and she said she would let us know when they find that car. She went back inside.

We went outside into the lot to try to ascertain that the car was not really still there. We met Yvette again, who was very sympathetic to us, so we asked for her number in case she found out anything. When we came back into the rental office, we saw Samantha just standing outside the back office having coffee with one other employee.

We had to go out of town that Saturday and were waiting to hear from Samantha in what actions they might have taken to locate our bag, but the whole day there was no call from her. However, we got a call from Yvette to ask if we knew the license plate number of the Quest, but we didn't. We told her Dollar should be able to find out through the surveillance cameras both at the rental area and the gate. She told us they were still looking for the car.

Later that evening I texted Yvette to ask if there was any progress? She texted back that someone named Jeremy spent the whole day looking at the camera and finally found out which minivan it was, but the car was out in possible 3 lots, but they were not sure which one!?

Until Tuesday there was still no call at all from Dollar on what actions they have taken to try to locate the bag. We kept looking at the website to see if our item was listed. One item turned up at Thrifty on the 10th under "handbag/purse", so on Monday 11th my son who is a better English speaker called the lost and found to see if it could have been ours. He first talked to someone called Stacy, but later transferred to Samantha. My son tried to see if the "handbag/purse" shown up at Thrifty could have been ours? After trying to match the description to the vague detail in their report, Samantha said she would check and call our son back. She never called back until our son called again. Then Samantha said the "handbag/purse" did not match our description, but then told my son that she located the Quest and she personally looked on the back seat and found nothing!

Wednesday 13th 2pm

We went to the LAX Police department to file a report. The assigned officer tried to help us contact Dollar on the phone, but was transferred everywhere but the actual location. He decided to accompany us to the location, but later found out the area was under Inglewood police's jurisdiction. So the officer could only help us communicate with the office manager.

Here comes the real twist. We met the shift manager and were told the Quest was re-rented out that Friday 9th afternoon to a "European customer"! So we asked why we couldn't take it out? Another man named Tido said our rental period was too long (until 25th), but the European customer's was shorter so he could take out the Quest. We asked until what day the rental period is, the answer is 22nd! We asked what time on Friday the car was re-parked and rented out, Tido went into the back and very shortly came out to say 3pm.

We asked how it was possible that the car we couldn't take out because it was defective and due for maintenance be re-rented out 3 hours later? Mr. Tido said it was the "system" of Dollar which sometimes does that!

Tido said there was no way they could contact the European customer and we had to wait until the 22nd when the car is returned and hopefully that customer would return the bag, otherwise there's no recourse.

The officer then asked who was responsible for lost and found, Tido said Samantha and she was not in there at the moment. She was working at Thrifty nearby and nobody had the key to the lost and found room! However, a few minutes later Samantha unknowingly walked out from the back office and saw us, but kept walking by!

Tido was trying to say that Dollar cannot be responsible for lost item in returned cars. However we said our case is totally different. The bag never left the premise and the Quest was still under possession of Dollar. The proof would all be recorded by the surveillance cameras pointing directly at the rental area and the gate. Then we asked how many days the camera footage would be kept, and someone there answered they make and keep copies for everyday.

Thursday 14th 10am.

Samantha called my son, and then me to ask for our rental contract number and said somebody or her would call me again shortly. But we never got any call back and it all went quiet again.

Monday 18th 3 PM.

We contacted Inglewood Police that has jurisdiction over 9150 Aviation Blvd. (Dollar's address). Officer Mandujano accompanied us and spoke to Sheryl, who later claimed to be the manager, said somebody already went through the footage with the police officer from last time. This was simply not possible because the LAX police officer couldn't do much because it was out of his jurisdiction and he left with us. However, Sheryl insisted some policeman already spent the whole day going through the camera footage and called Mr. Jeremy. However, Mr. Jeremy said there was no camera footage because the whole security camera system was down and under maintenance!

We called Mr. Tido back to speak with us, he said the Nissan Quest was re-parked and rented out to another European customer. He also said somebody already looked at the camera footage and nothing special happened. It was re-parked and driven out by the European. However, he said he already put a notice on that car when it would be returned on June 22nd. to ask if the customer saw that bag.

June 26th
We have been looking at the list on the lost and found website every day and saw nothing. However, on the 26th, an item was inserted as "bag/purse" but backdated as 23rd. So we thought it was possible that it could have been ours. My son called and Samantha answered, but acted as if she never knew about our lost bag. After our son described the bag as a Tommy Hilfiger sports bag containing a Hermes bag, she said it was not ours, but an Adidas bag.

Our actions:-

At the advice of Inglewood police, we filed a small claims suit against Dollar in the hope to subpoena the camera footage because we know all the proof of this suspected theft by Dollar's employee(s) are in there. We also subpoena Mr. Tutaco Sanchez to appear in court. We also tried to ask for Samantha and Jeremy's last names to subpoena them, but they refused to give to us and told us to contact Dollar's legal department.

We tried to contact Corporate Dollar's legal department. After spending an hour being transferred everywhere but the legal department, we finally got to talk to someone in charge, Ms. Bianca who said they would look into it. However, so far there is no call back from her.

We are now hiring a law firm, Jeff A Mann from Los Angeles to take further legal action against Dollar for gross negligence causing a loss of valuable property because the car never left the premise and still under the possession of Dollar Rent a Car. The loss also happened because a Dollar employee drove off with the car while we didn't even finish unloading all of our belongings.

Our questions:-

1. Why did Yvette text us on Saturday evening that they were still trying to locate the Quest because they didn't know where it was sent out to since they had 3 other lots for maintenance?
2. Is it really possible a car rental company not knowing where one of their cars is, when it is still in their possession and being sent out to maintenance?
3. Why was a defective car parked as ready for rent?
4. Does Dollar have the "procedural policy" to park a ready for rent, but defective car for customer to choose, but would be told at the gate to return it? What kind of "system" is that?
5. Why did a Dollar employee drive the car off immediately with all our belongings still inside?
6. Do they not have a record of who drove that car when we were trying to find another car? Do they not have record of who drove that car out of the gate and to which lot?
7. However, how could the shift manager say the Quest was re-rented out 3 pm that same day?
8. Why was there absolutely no contact from Dollar if they knew the car was really re-rented out?
9. Why could they rent out the car to another "European" customer, and not to us when our rental period was only 3 days longer? (Was the car purposely quickly rented out to cover up something?)
10. Why did the gate guard say the car had a sticker on it and had to be returned for maintenance because "it had many complaints from the customers", but why was it parked in the area ready for rental in the first place? And how could it be re-parked ready for rental again 3 hours later? Does it mean Dollar rented out a defective car knowingly?
11. Why wasn't there a real effort to locate the expensive lost item?
12. Doesn't Dollar recheck the car before it is ready to be rented out again?
13. In this day and age, how could someone drive the Quest out the lot with an unattended bag in the backseat and not notify someone right away when found? Who would dare to open that bag found near the airport vicinity?
14. If the car was rented out to another "European", can't there be a way to contact to ask a gentle question if the bag is still in the car? Don't people use email, though they may not have a US number?
15. If that was the case, why didn't they inform us right away that the car was re-rented out after we left? There was absolutely no verbal communication from them at all though they have our numbers.
16. Why did my son have to call again and again when lost and found said they would call back, but never did. My son had to call back every time.
17. How is it possible that Samantha told my son they found the car on the 8th and she personally looked inside and found nothing, before we even reported the loss on the 9th?
18. How could Samantha look into the back of the car when it was already "re-rented" out to another European that same afternoon of the 8th?
19. Why did they tell us Samantha was not working there when she actually was in the back office?
20. How could they not have the key to the lost and found room during office hours on Wednesday 13th?
21. Everything must be recorded by several cameras' surveillance footage, why can't they just take a look since they knew the exact time and day? Even if the car was parked in the other line, wouldn't they see someone carry the bag out by some other cameras nearby?
22. Why did they tell us they spent the whole day looking at the camera footage when they knew the exact time we left? All they had to do was to look at the exit gate camera to find the license plate number of the Quest and just put in the computer to find out where the car was.
23. What was Mr. Jeremy supposedly looking at the whole day when he later said there was no camera footage?
24. Is it possible that a car rental place so near to one of the busiest airports not have a working surveillance system? With thousands of people, some of suspected backgrounds renting cars for whatever reasons, and they say they don't have the footage? Are they putting customers and general security at risks through their negligence?
25. Why did we get a call from Dollar 6 days later asking for rental contract after the visit with the LAX officer, but no more communication again?
26. Why did Dollar's employees tell obvious lies to us, their customers in distress?

After we have tried to raise the issue to the police, the court and the corporate office, there has been very feeble attempt to contact us through email that the lost item is not found, and Dollar will continue to monitor for it. Monitor what when we suspect it was stolen from the inside?

We have sent this report to "Customer Care", but were told that the issue of lost and found is handled locally, and we had to contact the local office manager. How could we contact him/her when all of the people there say they are the manager? And there is an obvious attempt to stonewall us because they think we are tourists and will just go away with no recourse.

With all the conflicting stories we are told, we are convinced there is a crime committed on the LAX Dollar Rent A Car premise. The Hermes Birkin bag is very expensive and holds a sentimental value to us. We demand a thorough investigation by someone of authority looking at the recorded video of the rental area, and the supposed record of the rental to the European. We believe all the proofs of this theft can be discovered in that video, and the rental record and the maintenance record of the surveillance cameras.

We will also take legal actions against Dollar Rent a Car for gross negligence and unacceptable customer care. This is not an ordinary lost and found. The bag was still in a car which was never taken out of the Dollar's premise and still in possession of Dollar.

Unless all the questions above are answered satisfactorily, we will go with our suspicion that Dollar employee(s) stole our bag. I am a prominent businessman in Thailand and I understand how businesses operate. I am also a reasonable man and was nicely asking the Dollar employees for help. However, the uncaring attitude of every Dollar employee we encountered was absolutely horrible and unacceptable. I will make sure many Thai people will hear about this incident at your company. I will also not rent another car from here ever again.

Anyway, I don't believe any one at Dollar really cares.

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7:50 am EDT

Dollar Rent A Car poor communication

I rented a car through travelocity...pre paid...went to pickup car...asked if we wanted loss dmg wvr at 27.50(my husband asked if it was one time charge or per day) gentleman said 1 time! Oh no...we got charged 192.50! We agreed to gas charge...
Called cust service...he could have cared less...told me he would credit me 25% ($50!)! Sounded like he does this every day!
Beyond angry!

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12:54 pm EDT
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Dollar Rent A Car sacramento airport location/ wrong information

Sacramento Dollar number is [protected]
I called and spoke with Darcy. I advised her that after reading the contact we realized that my brother needed a Credit Card to complete the car rental which he did not have on him at the time. I called early afternoon so if we needed to cancel reservation we would have enough time to change. I was told the following. "When you get off plane go to car rental shuttle bus for Dollar car rental (they are located off site) show them your return ticket, debit card, driver license and they will process transaction. Dollar closes at 12:30 they will wait for your arrival."
I received a call at 1 am from my brother saying he was told by the manger at Dollar he could not rent a car unless he had a Major credit card regardless of his return flight ticket. We had to have a friend that arrived at the same airport rent the car with her credit card... and they even had problems with that because she was not on the reservations. I will never rent from Dollar again and will tell everyone one I know pay the extra Dollar Car Rental is not worth it😔very dissatisfied customer

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3:07 pm EDT

Dollar Rent A Car unnecessary charges

Please stay away from this place. They just want to suck money from their customers.
I rented a car from dollar from their SF airport location and drove to my friends place who lives in a private community. I parked my car at the visitor's parking spot. But for some reason the car got towed. I informed dollar immediately about it. Next morning I went to the impound location to get the car back, the officers were nice enough to say that if dollar provided them with the necessary information, they would release the car immediately, but of course dollar refused to do so.

Something that could have done immediately took dollar 6 days to get the car back from the impound and they charged me with a [censored] bill of $1800.

I tried calling them and explain my situation and also offered to pay one night impound fees with I agree is reasonable. They talked over me and kept on saying we can't do anything about it.

I am going to dispute all the charges and fight until I can. There is no way I am paying a penny to them.

Seriously dollar, because of your lack of efficiency and lack of professionalism you will charge your customers. Any way dollar does not have a good reputation. I don't know how this company still exists!

- Pissed customer.

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7:15 am EDT

Dollar Rent A Car rental in palermo

I will never rent from dollar, hertz or any of you alls subsidiaries ever again. When I rented my car, the customer service associate indicated on the vehicle condition form that the car was a diesel (I have pictures to prove it) when I went to fill it up in the middle of the trip, the car WAS NOT a diesel. I spent 4 hours waiting for assistance then dealing with rude cs workers in the Catânia airport from hertz then when I returned my replacement car in Palermo, I saw that you all charged me 300+ euro for the tow and substitute car. I want my money back, all of it! Terrible experience I will be giving my business to your competitors from now on. I have attached a picture of the vehicle condition form. I want my money back!

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4:02 pm EST

Dollar Rent A Car rental car policy

I reserved a car from Dollar Rent A Car in Denver on Monday, February 26 through Expedia. The reservation was in my name, paid for with my credit card and I had received an email receipt. When I arrived at the Denver location, we had to search for the reservation because your staff had put it in my daughter's name as I had listed her as the driver.

They demanded I give them my daughter's credit card information, which I refused to do. They told me I could then get a refund from Expedia. I had to call Expedia to get them to change the name on the reservation. But the woman still insisted that the driver had to be me since my name was listed as renter. The manager was of no help to me and did not even come out of his office to speak to me.

This was a big time waster - I was on a short trip to attend a funeral and did not want to spend extra time at the car rental agency. Also the results were unsatisfactory, I wanted my daughter to drive, even though I was paying for the trip. Surely you should accommodate your clients' wishes. I was very unhappy with your staff's service and your policies if they insist that the person who pays must be the driver. The car was pre-paid so there was no issue involving payment. Please reply, Sharon Post [protected]@aol.com

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Update by Sharon Post
Mar 04, 2018 4:05 pm EST

Resolution: I want to know how to avoid this situation. I want to be assured that my wishes regarding driver will be accommodated. I would like to know that you consider your clients' reasonable wishes regarding your policies. I would like to think that you would train your staff accordingly

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Shaun R.
, US
Mar 04, 2018 9:33 pm EST

Hi Sharon. I'm sorry to hear of your difficulties. There are certain requirements, based upon liability, that requires the driver's credit card to be made available.

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10:46 am EST
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Dollar Rent A Car additional charges incurred

On January 18, 2018, I rented a car from the Dollar Rental Car company at the Hale Koa Hotel in Honolulu. I explained to the representative that my flight left on Saturday, January 20 at 11:58PM (pretty much midnight), but that I was looking to use the vehicle until it was time to head to the airport. The representative was helpful and explained that I would then need to pay for the extra day (through January 21, 2018). I agreed to the extra day of payment. (See Rental Record #[protected]). The representative stated that once I returned the vehicle a taxi, Uber, or paid shuttle could transport us to the airport; however, what the representative failed to tell us was that the drop off location for this car did not accept any vehicles after 8:00PM. We arrived at the drop off location on Kalakaua Avenue a little after 9PM to find a chain linked, locked location with no drop off area, not even for after hours drop offs. I called the emergency number and the representative that answered gave me the option of "leaving it outside locked with the keys inside" but I would have to pay for any lockout fees, towing fees, damage fees, etc. OR I could return it to the airport location for a $75.00 fee. I ended up having to pay the fee as I had no other choice other than to miss my flight and wait until the morning to return the car. This situation was what put me over as I had already experienced two days in a roach infested car. We had noticed a couple of roaches on the 18th, but I chucked it to being in a tropical island. The night of the 18th we got in the car and my daughter noticed two (2) more, which now caught my attention. The next morning of the 19th, again we go to get in the car and there are several of them crawling. We killed seven (7) the day of the 19th and another four (4) on the 20th. By this point I determined it had nothing to do with it being tropical, just a dirty car that I was paying for (Vehicle: 2016 Optima - Lic HI SXD502).

I did voice my concerns to the staff and all I got was an apology and directed me to file a complaint.

I hope you can look into this matter. Thanks.

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5:26 pm EST
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Dollar Rent A Car impounding fee charged on my credit card due to their negligence

I would like contest the charges that I incurred from Dollar rent a car, brought about by the towing of my rental vehicle.
Nov. 17, 2017 on my way to Atlanta Airport, I made a phone call to a dollar representative asking for assistance how I shoud go about the return of my rental since I was running late for my flight back to the Philippines. The person on the other line suggested that for a fee of $60 or so, I can just have the car picked up by a tow truck at the parking area of the Atlanta airport. I told him, it will depend on how late I will get to the airport, that"s only the time I will confirm on the towing for $60 charges. I even asked about why I should pay for the towing since I paid already for the premium recovery roadside assistance.

Anyhow, I called again when I got to the airport and confirmed that I would just have the car towed, for me $60 is better than missing my flight and paying for another airline ticket which is about $600. The guy from the towing company even called me up and I told him where the car was located. The rental company just advised me that it will be taken cared of. I was not told about being charged so much! If that were the case I would have just missed my flight, bought a new ticket and extended my stay for a couple of days more and enjoyed the sights of Atlanta.

This is very frustrating, I feel I have been robbed and was tricked on the deal. I hope your team can look into this matter. I paid for the premium package to have a cost free headache free rental experience and I am looking forward for a favorable settlement of this issue.

It was so disappointing to get this response from Dollar. How can they charge me for impounding when I directly coordinated with their representative about my concern at that time and I seek for their help. It was them who called the towing service. I am surprised to find out that the towing guys brought the car to the impounding place when it was dollar who contcted them. I have not abandoned the car, I informed them I wanted their help and options available so the car will be returned to them. They were the ones who adviced that they will send a tow truck, how can that ne abandoned?

Reply of Dollar Rent A Car;

Dear Mr Rivera,

Thank you for contacting us. I appreciate the opportunity to review your concerns.

I sincerely apologize for any misunderstanding on your rental for 10/27. However the location has advised us that the vehicle was considered abandoned and was not recovered until 12/15/2017. Due to this we are not able to removed the charges on your rental for the impound fee.

I appreciate this opportunity to provide assistance. Your business is appreciated and we look forward to being able to serve you again.

Yours sincerely,

Randi S.
Customer Service Administrator

Dollar Customer Services
https://www.dollar.com

Hope you guys can help me out with this unacceptable customer handling bu Dollar Rent A Car.

Sincerely,

Robert Jonah B. Rivera
[protected]@yahoo.com

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Update by Robert Jonah
Jan 02, 2018 4:19 am EST

$1, 000

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Darient
, US
Jun 22, 2019 10:09 pm EDT

I don't think your roadside covers towing for you if you can't return the car that sounds quite idiotic you just left the vehicle at the airport because you didn't want to miss your flight and now you have to pay for them getting the vehicle back. Their roadside is like AAA coverage. I WOULD CHARGE YOUR ALSO

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Shaun R.
, US
Dec 29, 2017 5:30 am EST

How much was the extra fees?

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Author of the review
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Robert Jonah
, US
Jan 02, 2018 8:39 pm EST
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Replying to comment of Shaun R.

It’s $1, 000. Totally ruthless!

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11:10 pm EST

Dollar Rent A Car unethical behavior/ customer service

After flying into Dallas Love for a business trip I went to pick up my rental car from Dollar. I had a prior reservation that was confirmed on the website to return my vehicle on 11/19 to be able to catch my 6:00 am flight. Once I got to the counter the agent told me I could not bring it back that morning because no one would be there and they had no key drop. Instead of him trying to find solutions and since it was 11:00pm on 11/15 I agreed to bring it back the night before and changed a hotel reservation to accommodate my rental car needs. He really didn't seem to care at all. We went through the process, and I agreed to decline the insurance, but accept the pre-paid gas package(I always do). I also asked what time I needed to bring the car back by, and he said I needed to give him a specific time. So I did 10:00 pm on the 18th. He also told me if I brought it back early I would be charged an additional fee.

Upon returning my car tonight 11/18 at 9:58 pm there was no one to check back in the car so I had to go back inside to check in. Much to my displeasure the same agent checked the car back in. Upon returning back inside he said nothing to us, hit a couple of keys on the computer and printed my receipt. While reviewing I noticed it was $65 more than my original estimate. When I asked him about it he said it was because I brought the car back with 1/2 tank of gas and that was the surcharge. I told him I had accepted the prepaid option and he told me there was "no way, or it would have been on the contract, I don't make mistakes. "
I asked him to give me back the keys and I would go get the gas in the car to not be charged. He told me it was too late the contract was closed out. I asked him "why he didn't bother to mention to me the additional charge prior to closing it out", and he just snickered as if he could have cared less. He then continued to argue with me about that is what he had in the contract and there was nothing he could do at all. The contract was closed out. When my wife asked him again "why didn't you mention it to us prior to closing it out", he told my wife to "be quiet so that he could talk to me." He didn't try one time to apologize or try to come to any kind of solution. At this point it had nothing to do with the extra charge, but the way he didn't even try to help take care of me and was completely disrespectful to my wife and I. All of this happened with additional customers in the facility. The manager on duty was checking another customer out right next to us. He did not even bother to look up and try to diffuse the situation. We asked for the attendants name and he gladly wrote it down as "Marcell W." as he continued to laugh about it.

I am requesting that at a minimum the additional gas surcharge is refund of $65. Additionally, I would rather action be taken on the agent and manager since they have no concept of how to handle customers or conflict.

Rental Record #[protected]

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2:50 pm EDT
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Dollar Rent A Car policy and procedures

I was going to rent a car from Dollar call to confirm rental advised I had major credit card stated be 15% charge based on amount of the rental got to the counter spoke with a Nate stated was operational manager advise had Master card. From the point my rental went from $121.36 to 350 dollars. So that means you discrimating between major credit cards.

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pobarjenkins
Minneapolis, US
Oct 26, 2017 4:07 pm EDT
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Is it possible they just gave you incorrect information at first? Did you ask about the difference?

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12:23 pm EDT
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Dollar Rent A Car plate pass

I was not given the opportunity to purchase what dollar calls "plate pass" for toll roads when I was in an area that had toll roads and I did expect to use them. So disappointed to get a fine of $45 on top of top toll charges. I believe I was misled. There are many ways to let costumers know about options available that they may need. I was asked about fuel options and I should have been asked about toll options.

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1800 800 5252 1800 800 4000 More phone numbers

Website

www.dollar.com

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