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Dollar General
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1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3834

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C
6:23 pm EDT

Dollar General cashier

I went into the store at England Arkansas, the cashier was very rude, Let the first remark go bye, when my granddaughter and I was looking at the lip gloss, and she came around the corner and told the kids not to be touching things, than my grandson got a ball he is 4 years old, he was bouncing the ball, she told him to stop. I told her I could handle my grand children, at this point I was very upset, we left, will my grandson came out with the ball, I took it back, she left her register to tell me to get that little animal, that my granddaughter had, I went to get it. I will not be back in that store as long as she is in there, she look like everything but a employee, I worked in retail for 15 years, and I know that you don't treat anybody like that. The store was nasty, carts in the way some aisle you couldn't even get down the aisle, this happen 4/29/2017

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G
5:06 pm EDT

Dollar General employee

Their is an employee by the name of Shelly that smells like urine and like she hasn't bathed in several days. She stocks food and you can't even walk down the aisle she is stocking without becoming nauseous. It makes 8it very difficult to shop at this location knowing someone with such poor hygiene habits are handling food items. Please someone help this lady with her problem.

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4:33 pm EDT

Dollar General employee

My name is Heather Pinney. I live in Jefferson, Ohio 44047.I live right next door to Dollar General so i am literally in there everyday. I like some of the girls who work there, but i am totally fed up with a lady who started a couple months ago. She always wears a sweatshirt over her name tag but i know her name starts with "TAM." so i'm assuming her name is Tami(Tammy). She is late 40's-early 50's age. shoulder length hair. wears glasses. She is so rude to everyone! Especially if you ask for cigarettes. She rolls her eyes so much, she sighs SO loud as if she is really annoyed with everything you bought. And it's not just one time, it's everyday that she works. Alot of people around here are sick of her attitude. I'm almost afraid to ask her for cigarettes not knowing how she will react. Please do something about her in our local store.

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4:01 pm EDT

Dollar General bad customer service

When to the store on d.b todd in nashville tn. Over all thestore and Most of the employees are nice. But it is o e girl i dont know her real name but her name is keke and she was so rude. There has be several incidents where she has thrown my bag at me. Also she was being very rude and talking crazy. She would make me not EVER to want to go back to that store anymore. Also you could be sitting there and she just looks and doesnt do anything. Not only to be but alot of other customers as well. Very bad customer service she obviously need to be replaced.

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9:44 am EDT

Dollar General complain

Went to the dg store near my house on forest hill tx 76140. The manager was so rude she didnt want to review my recipe i told her kindly if she could pls check what things didnt pass with the dg coupon but she made a face and said everything passed. I said no cause they are changing alot. She game me the note and i told her look theres 4 things that didnt pass and the bad thing one of them was the main one 5dlls off of 25. So i told her im going to return everything and try it again she just smile like what rolled her eyes at me. And i told her forget it cancelled everything and give me my money back she got super mad. She said her name was jennifer.

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R
8:53 pm EDT

Dollar General cashier candi

I was waiting in line and there was a lady with 3 small kids and they cashier yelled at the 3 small kids and she did it twice before the other cashier heather called me over because she knew I was getting mad that she yelled at customer kids. Found her very rude and poor customer service. This happened on [protected] around 3:50 to 4:20pm. It was an older lady about 45 to 60 years old that was the cashier. Really hope something is done because that is very bad.

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10:20 am EDT

Dollar General both bathrooms were out of order at the same time last night

Last night we went up to the Sargent Dollar General after the other two stores down here were closed. I had to pee really bad and both bathrooms were out of order. We drove around the side of the building so I could pee by the truck. Somebody drove by. I got nervous and wound up peeing on my self. How can both bathrooms be out of order at the same time? At least one bathroom should be functional at all times.

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10:59 pm EDT
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Dollar General a female employee

I was in the Greers Ferry Dollar General tonight (April 27, 2017) and the female employee that was working was screaming at the male employee. Literally screaming at him. This was an adult woman who was throwing a tantrum like a child! And she was an employee! This is a business not a daycare. She is one of the reasons I go in this store as little as possible. I have seen her there almost every time I have gone in there and she is one employee I avoid. One of the reasons is because I watched her watch a customer shoplift and she did NOTHING about it. I even asked her if she saw it and she just laughed a little and said "yeah" and that was it! I was ashamed to go back in there for such a long time after that. Then tonight when I went in there to have to witness her acting so horrible just put me over the edge. I doubt I will go in there again because of this woman. Something honestly needs to be done about her. She was verbally abusive (including foul language) to the other employee and I was NOT the only witness to this either.

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D
2:24 pm EDT

Dollar General customer service

On 4-27-17 I went to the Centerville Iowa store, one employee was outside smoking. I found my items and went the the register. No one was at the register and in the 5 or so minutes that I waited the manager walked by three times close enough to see me and just ignored me. I finally left my stuff at the register and left. This happens nearly every time I go to this store. I will not be going back again. The workers seem more worried about stocking shelves then providing custumer service and the manager is a grouchy witch.

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12:01 am EDT
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Dollar General not taking current coupons from the sunday paper

So today I went to Dollar general on North market in Shreveport Louisiana 71107 an purchase to products tylonal an suave both I had coupons on an she would not let me use them stating that they were already on sale so I could not use a coupon but I read the coupon policy an it does not State as such I no u probably don't care but what's the use of coupons if u can't use them what's are policy's for if u don't up hold them an yes my coupons are current an real

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6:11 pm EDT
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Dollar General service

The cashier was out front of building talking on cell phone and smoking a cigarette while customers were inside store, had to wait till she decided to come back in store to pay for my stuff. I finally got checked out at 18:41, It's uncalled for her to be out side with people in the store. That would be the time to take something and put it in their pockets to steal if they wanted to.

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7:42 pm EDT
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Dollar General tide pods 12 ct & gain pods 16 ct

We regularly go into our local dollar general by our house, at least once every other day. So we saw the signs to join the digital coupon and figured it would be a good idea to sign up.
I saw the ad with the tide & gain pods & the downy unstoppables on sale.
The ad specifically shows the pods were priced at .95 each and the unstoppables at 2.45. When we checked out the manager on duty said they were having issues with them ringing up but that I would get the ad price. They didn't ring up correctly & the cashier wouldn't ring them in at the ad price even after the other key holder manager told her to manually put it in. So I demanded a refund for my purchases and left very upset & embarrassed due to holding up a long line.
I'm very disappointed with the service. I've never had an issue with the store til today.
I tried sending a picture of the ad but it won't load here.

April 22, 2017
clarksville tn
off Trenton & tiny town
@ about 7pm.

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R
8:52 pm EDT

Dollar General poor conditions

I think is shameful the way Dollar General has allowed their store in Bryantsville, KY to remain in for years now. Every time you go in the air conditioning is not working and it is miserable shopping conditions. I feel very sorry for the employees at this store, they are always dripping with sweat when you go in. I can only assume that due to this store's location, there is NO completion anywhere close the company feels there is no need to invest the money needed to make this store any better than it is right now. The parking lot is also in a horrible condition. Huge holes all through the parking lot. This store could be such a good store, its just a shame that apparently as long as the $ is coming in, no one cares about improvements.
My last visit was on 4/21/2017, however this is an ongoing problem

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J
5:29 pm EDT
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Dollar General mistreatment of manager

My name is Jennifer and I was hired 04/01/17 as a Sales Associate at Store #4891. I am not being rude, but I know my acting manager deserves more recognition than she has thus far. I say acting manager because she has not been able to recieve the actual manager position until the store is back in shape. Peggy is by far THE BEST boss I have ever had. Not only is she friendly at any given point through out the day, but she also has been working way too hard to be undermined like this. From what I've heard she has never received proper training, and we are still cleaning up the mess previous bosses left. She has worked double shifts multiple times and works right alongside her employees. She works harder than anyone there and I can only imagine how she feels right now. We were given a limit on how much product could be in the back room, and I'm sure we would have passed on any other day except TRUCK DAY. I'd bet there was close to 1, 000 pieces delievered, of course we would exceed our limit. Especially when there is still product there from previous managers. I almost feel as if the decision was already made and that's why truck day was chosen as the day to decide Peggy's fate; so that it wasn't obvious or something. I know she has another chance to try again in the future, but with how hard she has been working I don't think this was at all fair. I was personally told from the district manager that our store has never looked better, and I believe that is thanks to Peggy. I hope somebody decides to re-evaluate this in a fair manner, taking into consideration her hard work and the love of her employees.

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K
6:56 pm EDT

Dollar General employees

I went into the dollar general in Greenfield, TN and there is this one girl who is covered in tattoos who is incredibly rude. She tries to run the store even though she is only a cashier. She doesn't listen to the managers. She doesn't do her job either. She was just shopping around the store and smoking outside right next to the door. She needs to be fired or something needs to be done because she is not a good worker at all.

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7:07 am EDT
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Dollar General manager, jane

I purchased BuyOne Get One Caesar dog food. Once I got home realized they charged me an extra $8.40 for the "free one". It should have run up free; took it back. The mgr, was incredibly rude and told me she couldn't do anything for me since I had left the store. I showed her my receipt and she said I had to go home and get the other one, I went home, got both of the items, brought my receipt, my Visa (which I had already spent $105.00 that day 4/15/17 Sat) and my license.

She didn't want to refund the money and was so rude and obnoxious, this woman needs to be fired NOW. This store has changed employees and not for the good.

I will never shop there again and I am contacting Caesar Dog Food to advise I will never purchase their product because of Dollar General's Mgr.

(Jacqueline) Spencer Owens

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Update by sOSucks
Apr 19, 2017 7:08 am EDT

This is intolerable

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U
4:45 pm EDT
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Dollar General poor customer service and rude employee

On 18 Apr 2017, in Belmont, NY 14813; my girlfriend, her grandmother and our daughter were at the dollar general doing some shopping. The Dollar General associate Carla was very rude to them. They (my girlfriend and her grandmother both) had asked for a price check on an item and they both got attitude from Carla. When they went up to check out they were told the had spent to much time shopping in the store. There were other customers in there that commented on her comments to my family. I personally don't want to see anyone loose their jobs but her attitude needs to be addressed.

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1:01 pm EDT
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Dollar General unlawful detainment for accusation of theft, while shopping.

On Tuesday, 4/11/17, I was stopped and detained by the Old Lycoming Township Police Chief, an assisting officer, and the Old Lycoming Township General Dollar Store Manager. I was ushered to an open location within the store, and I was questioned about the reusable bag I was using to shop with. I stated that I have shopped at this store several times with this specific bag, which was, in fact, purchased at this location. I was asked for my ID and where I work. While my ID was being run, verbal accusations were made regarding an intent to conceal items. I verbalized my issue with being detained while shopping, as I never attempted to go past the point of sale and exit the store.

I find this entire interaction to be unlawful and embarrassing. I was no where near the point of sale when I was ushered and detained. I feel targeted, and concerned about my reputation, as I am a local candidate running for office in Williamsport, PA. This was completely unacceptable, and I am considering a consult with a lawyer at this time.

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8:57 am EDT
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Dollar General rude manager / cursing cashier

I went to the Dollar General down in Dothan Alabama on West Selma Street to do a return after standing in line about 20 minutes they told me that I had to go to the other long line to do my return When I got to the line the lady was very rude and begin to have a very nasty attitude the cashier was very nasty and started cursing telling me to come back up here and meet her outside at 8 o'clock I live close to the store but I would never shop here again this place is very unprofessional

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G
7:14 pm EDT

Dollar General employee

Hi I was @ the dollar General in pittston 457 main street in pittston, the cashier did get her name, she has short brown hair, & bangs, could be in her 50s. I asked her if she could scan the water cause my boyfriend was holding a 32 case of water, she says with an attitude that she needs a minute & that she was trying to put stuff in the bags which I unstood & didn't say anything then she looks @ me & says "what?" & I said huh she then says "oh I don't know you're just staring @ me, which I was looking @ the amount I was paying I looked @ the guy that was standing behind me he said that was rude which I totally agree I will no longer be going back to this location as I don't like yo be talked to this way & don't appreciate it @ all.

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Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Contact Dollar General customer service

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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