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Disney Store / delivery

1 United Kingdom

Dear whom it may concern,

I am writing with regrets to log a formal complaint with regards to my order. I ordered two dressing gowns from Disney online on 11/12/2017 and paid for home delivery which stated that my order would be delivered by 16/12/2017. On 14/12 I received another email to inform me that my order had been despatched on 13/12. These dressing gowns were a present for my 2 nephews who were leaving for Hong Kong so I needed these to arrive on 16th like I was originally told! However, on 19/12 I contacted Disney guest services by telephone to find out where my order was as I had not received it nor heard anything regarding it. I spoke to a lady who told me she would contact Hermes and get back to me within an hour via email. This was 8am in the morning and by 12pm I had still not heard
From her so I rang Disney again. This time I was on hold
For 30 mins before hanging up as I thought it was outrageous to be on hold
This long. As I needed the dressing gowns, I then contacted Disney again at 1pm and was on hold for 20 mins before speaking to another advisor
Who also told me they would
Contact Hermes and then email me. I had explained lots of times that I needed the dressing gowns. I received an email to say my dressing gowns would be delivered - one email stating wedsnesday from one of
Your
Colleagues and then one
Staying Thursday. I am appalled as a regular customer that the dressing gowns did not arrive in time. I look
Forward to hearing
Your response with regards to how this matter is going to be resolved.
Kathryn

Ka
Dec 28, 2017

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