Dish TV India / Shoddy services!
I’ve been looking for fora to share my anguish over Dishtvindia’s service so members are aware of the pitfalls of subscribing to them. In Gurgaon, Haryana, I went to a dealer (Gateway in Supermart) who had advertised about the service, in March 2005 and paid for the hardware and the maxi package for the whole year. On a subsequent call to Dishtv’s call center in Noida, I learnt that the VC provided to me was in someone else’s name – Gateway’s owner promised to get that issue rectified but despite a fair amount of follow-up, that didn’t get done, and call center representatives conveyed inability to change the name no matter what we provided as proof of payment. They simply said that it didn’t matter whose name the VC carried in their records, it was our address and phone numbers they had against it and we needn’t worry beyond receiving channel transmission.
Two weeks ago, though, our channel transmission was discontinued even when our renewal payment made in July 2006 was for the whole year. Initially, the call center representatives pointed towards a lack of payment from the dealer, but for the past 6 days, they just tell us that the service will restart in 24-48 hours, and that is still to happen. The owner of Gateway finds this issue too trivial so doesn’t return our calls, and his johny just tells us that the error has been on Dishtv’s side and our money was indeed transmitted by them. He has provided 2 reference complaint numbers for his calls made to Dishtv but they are no use to me without the channel service.
Granted that there can be gaps in record management, but it’s clear that Dishtv doesn’t have a decent complaint management system. Nor is the company making efforts to manage its ever increasing network of dealers/subdealers/sub-subdealers or customers. It’s going on increasing its customer base by opportunistic advertising without any thought to quality of its service or customer satisfaction -- if some customer rep does decide to do his bit in plugging gaps in my case, it’s anybody’s guess if the company will do anything about several days of shoddy service it put me through.
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