DishTV India’s earns a 2.8-star rating from 1 reviews and 185 complaints, showing that the majority of subscribers are somewhat satisfied with service.
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faulty system, customer harassment
I had subscribed a dishTV set through one of my friend from India in November, 2006. After 3 months of smooth viewing I paid the annual subscription charges and soon after that from Feb.'07 there was an automatic software upgrade programme that kept appearing on my TV. On the first day of the upgrade it took a few minutes and all programme started as usual. Soon after a week of the first upgrade, a second upgrade began and continued for more than 8 hours when I had to switch off the system. Thereafter, an error in upgrade kept coming on the screen and the automatic upgrade began and continued for another 12 hours.
When I called up the Noida centre, they checked my VC and confirmed that there is an error in my system and I have to take the box to my dealer for physical upgrade. It is definitely impossible to carry the box all the way to India for the next 6 months.
My question is why doesn't the system inform us about the next upgrade through some text and how long will that take. I have already lost the six months of my subscription now until I carry this box back to India. Will DishTV take responsibility for this occurance and renew my subscription for another 6 months until I start using it again.
I will now definitely not recommend this to any of my contacts. This is a pure harassment of customers.
shoddy services!
I’ve been looking for fora to share my anguish over Dishtvindia’s service so members are aware of the pitfalls of subscribing to them. In Gurgaon, Haryana, I went to a dealer (Gateway in Supermart) who had advertised about the service, in March 2005 and paid for the hardware and the maxi package for the whole year. On a subsequent call to Dishtv’s call center in Noida, I learnt that the VC provided to me was in someone else’s name – Gateway’s owner promised to get that issue rectified but despite a fair amount of follow-up, that didn’t get done, and call center representatives conveyed inability to change the name no matter what we provided as proof of payment. They simply said that it didn’t matter whose name the VC carried in their records, it was our address and phone numbers they had against it and we needn’t worry beyond receiving channel transmission.
Two weeks ago, though, our channel transmission was discontinued even when our renewal payment made in July 2006 was for the whole year. Initially, the call center representatives pointed towards a lack of payment from the dealer, but for the past 6 days, they just tell us that the service will restart in 24-48 hours, and that is still to happen. The owner of Gateway finds this issue too trivial so doesn’t return our calls, and his johny just tells us that the error has been on Dishtv’s side and our money was indeed transmitted by them. He has provided 2 reference complaint numbers for his calls made to Dishtv but they are no use to me without the channel service.
Granted that there can be gaps in record management, but it’s clear that Dishtv doesn’t have a decent complaint management system. Nor is the company making efforts to manage its ever increasing network of dealers/subdealers/sub-subdealers or customers. It’s going on increasing its customer base by opportunistic advertising without any thought to quality of its service or customer satisfaction -- if some customer rep does decide to do his bit in plugging gaps in my case, it’s anybody’s guess if the company will do anything about several days of shoddy service it put me through.
Jyoti Bhargava.
MY NAME IS ANBU... MY DISH TV NI [protected] PLS ADD ADITHYA CHAENNEL
dear sir/Madam;
Im Khoshal "sadat" from Kabul Afghanistan, i buy a new dish tv please send me information about recharge of dish tv for six month, also please tell me is it possable to recharge my dishtv true my email or internate or not.
i hope you will send me an email and give ve some information about.
also tell me the price for six month in indian carancey and also in US Dolor.
with my best regard
khoshal "sadat"
Why Neo Sports & Neo Cricket channels not included in dishtv buckets...
i just bought a dish tv which none of the south indian channels are working please do the futher necessary, and let me know what is the next step to get it active.
My past experience and feed back to you that your services after sales are extreamly hopeless & irritating.
My complaint No.492 dated 15.07.2008 has been lodged but it is my advance feedback that it will take to resolve not less than 5 to 6 days even after calling on telephone every day atleast 4 times in a day.
Will you called the dish tv for entertaintment or mixed harrasment with irritation ?
Though I know this would be just one more opinion on the site. However, I believe I would do anything now to get my complaint with Dish TV heard because it seems, the Dish TV team has just one agenda and that is Sales-even if it means no service at all.
I have had a Dish TV set for some one month now and everytime it rains (which happens every day in Delhi these days) it would go disfunctional. Complaints have been made to:
1) The dealer
2) The call center- (Asked the exec. to let me talk to the supervisor, I was put on hold and then disconnected)
3) The email link ar Dish TV's site (which returns a "Page not found" error once you submit a complaint-even the site nows how to behave with complaints!)
4)All service personnel whose number I could manage.
They have fixed it thrice now and it needs just a spell of shower to take the signals off.
Dish TV makes me believe in God... thanks a lot. Now I know its only HE who can fix it.
Complaint Number: [protected]
Anurag Vohra
Mob: +[protected] (I hope GOD calls me on this number and help me get it fixed. Mr Jawahar Goel is too keen on Sales to provide services)
I would like to know about the repair center in ghaziabad.Actually fuse of my set top box was blown away because of d high voltage.So what can i do..please someone suggest me what to do..?
Dish TV is fraud on customers. My VC no. is [protected]. I got Dish TV in April 2008. Soon, it started giving trouble with alignment problem and no signal. I registerd several complaints wit hits customer care. More recently, on 12th May 2008 (nos. [protected] ). Extensively followed it up with no response till date. Suddenly, I am told today a new complaint number ([protected]). Each time customer care responds by saying that your complaint has been forwarded. But where no one knows. No service no remedy. Each time a new person talks. One is cheated by Dish TV and their owners. If you want to resign from dish tv then the whole loss is yours. No money is refunded.
With lots of promises but no service Dish TV is nothing else but fraud on customers.May be saner voice falls on deaf ears od dish tv.
Dear Sir,
1. I am shocked to learn that Mr Jawahar Goel has recently launched a new scheme to provide free Set boxes, with the purpose of widening the customer base...and increasing the business many folds. There is some thing called the 'Slenderness Ratio'. When the height of a business is raised, so is the supporting base... The same can be easily understood by watching 'Maruti Udyog' . Their customer care and support/service base has been expanded enough to take care of their expanding business.
2. Unfortunately, the Service being provided by Dish TV is pathetic. What they may never understand is it is equally important to take care of the existing customers than be focussing on increasing the number of viewers and Sharukh Khan Ads .There seems to be a nexus between the Sr Managers dishing out "Maintenance Contracts" and un-deserving / in-competent Authorised Service Franchisee ...for vested interests? GOD knows why else would the system tolerate so many complaints.
3. The persons manning the Customer Care uses the Dish TV User (Complaintant ) as an extended technician...with all instructions to correct the fault on the phone!( Ref :-Mr Sandeep from your Customer Care against Complaint No -[protected]) .
4. Our Dish TV has been non-functional since the last one month, despite paying the Authorised Service
Franchise "M.R.ELECTRONICS" the problem persists.
Ref-(a) Complaint No-1456326 dt 27 Apr 08.
(b) Complaint No [protected] dt 09 May 08.
(c) Complaint No [protected] dt 12 May 08.
These still remain un-attended / non-functional.
5. If the Complaints are so large in number that the system is unable to attend them, then it is also a reflection on their technically inferior network.
No wonder people are recommending Tata-Sky ...
6. Top Mgt - Please dont pass on this complaint as some disgruntled man's opinion...carry out some introspection on your failing support sys.
Best of Luck.
Dishtv
No customer problem redressal system. Contacting their customer care = banging your head in a wall.
TataSky
Sky is the limit for harrasing the customer. That is their group (tata) policy.
Cable guy:
Atleast you can kick his u know what i mean. he is the only best of all the worst options available.
billing irregularities!
I had my VC valid till 31-12-2006, and from their internet portal they had advertised that any one can renew 60 days prior. So I decided to renew on 11 Dec 2006, for one year. I must be renewed till 31-12-2007, but these officials renewed my VC wef 16-12-2006 for one year till 15-12-2007. How can my VC be valid for two payments from 16-12-2006 till 31-12-2006? They give no satisfactory answer and say their system cannot allow.
Also their Package DHCP Dish next Dec 2006 shows 2393.00 Rs for one year. I had paid Rs 3193 Rs for some additional channels. They have not activated my additional channels but claim I still owe Rs 343 to them. Isn't it atrocious? Where is my 1143 Rs. They cheat!
Least of all they are discourteous over the phone and don't reply to my numerous mails and their web complaint portal.
I am fed up with their response and so I voice this in this forum.
i want to disclose a news about case which i file
in consumer court against playtv ,zeetv,ministry of
information tecnology,sajid khan(host),javad jafri and
airtel.this case is in gurdaspur consumer forum punjab.
the case is that i win 11 lac rupees in a tv show
HOUZEE which is displyed on zee tv and playtv on 13
nov 2005 at 1200 noon and cut 16 rupees from my mobile airtel number as ticket amount.they comit me to pay my amount
with in 45 days but they do not do so.they call bombay
to present me in show but they also do not do so.after
the show they come to me and ask me that we for got to
present you in show and feel sorry.
they ask me to go back
to gurdaspur (punjab) your check we sent you with in
the week but they do not do so.i file case againist
the show .the show do not pay any amount to their
other winner and airtel also made such fraud with
their customers and they do not pay any tax to
goverment which is aleast 33% and there are more than
6 to 11 winners of 11 lacs more than 10 winner are 5
lac and more 10 winners are of 2 lacs and others .i am
very thank full to you if you take neccessary action
agains the playtv(www.playtv.in). and publish my news to the news paper mumbai. for more information contact at given address
MOBILE [protected]
I strongly agree with the above statements. I bought the connection in this jan 2007 and just like mr krnishna raj i also opted for maxi package and now these guys have taken out some of the channels even before my 6 month subscription. Its completely ridiculous as they made a false claim that i have committed to pay "another" 300rs for the package. Their customer care is horrible they give you an ultimatum of 24 hrs that the problem is going to be rectified as they very well acknowledge the problem is at their end only. Their customer care is pathetic as they are also worst than a government department! They unnecessarily harass and torment a customer even though we pay all the money together. This is cheating a customer!
Guys,
Please don't go for dish TV. I am fed up with their services. You can notice at any given point of time they will not transmit all the channels. And their Customer care is just a junk of people worser then any government organization.
Take my words, TATA SKY is a lot better than Dish TV.
Yes, Kumar, they did the same to me.
For Dish Maxi, I paid the yearly subscription of Rs 3600 and they have renewed the services only for 6 months. As per Dish TV, the dealer from where I bought the set, did not pay them some Rs 981, which Dish TV deducted from my subscription renewal of Rs 3600. Any number of calls, letters to them is of no use.
Dish TV people and management are nothing but a bunch of cheats.
Customers: please do not go for Dish TV... you will have to face the same kind of treatment later.
fraud business practices!
I am DishTV subscriber. I was unable to view some of the paid channels and I telephoned on 19.1.07. My signal strength was around 50%. I telephoned the call center. My complaint was not registered and I was told to contact their dealer. I availed his services( M/s Samantar Sales and Service, Ahmedabad) on payment of Rs 100/ on 20.1.07. In spite of this I was not getting the channels and one by one my paid channels started disappearing. I contacted call center and finally my complaint was registered on 20.1.07 around 8 PM. I was told that I will get all the channels from 4- 24 hrs. One day passed and I contacted the call center at least 10 times. Every time I was told that there is a technical problem from Dish TV side and it will be rectified. First of all getting the telephone no is itself is very difficult.In this process I spoke to different people like m r Umesh, Tarun, Arvind, Nazeen, Tarekh, Bhupnder explaining my ### and bull story and I was told that it will take another 24 hrs for the problem to get sorted. Mr Nazeen assured that it will be corrected by 4 pm on 21.1.07. Since it was not sorted I spoke again to Mr Aravind and he told it will be sorted by 8 pm on 21.1.07 that is 24 hrs after registration of complaint. It did not materialize and I was watching only Krishi darshan like programs ( Free to air ) for which I need not shell out such an amount and paying charges up to Mid april 2007 in advance and surplus amount is at my credit. My week end was full of DISMAY. Finally after talking with Mr Deepak, Technical Supervisor and he took STB details and Conax details over phone. I came to know through him that my package had still problems and it will be done tomorrow that is 22.1.07. I left home at 8 am, 22.1.07 for office and till the time the situation is same. I learned that finally the signal has been sent on 21.1.07 11 pm and I have been fooled by DISH TV people that it will be activated within 4-24hrs since 20.1.07.
As on 24.1.07 I am receiving only espn, star sports and asianet. rest of all the channels are blocked. I spoke to mr sumit at length on 23 jan 10 pm. He promised that within two hrs it will be available. Till now the status is same. I would like to know that after how many months I will get the signals?
I firmly belief that DishTV is taking people for a ride. I SUFFERED MENTAL AGONY FOR their FAULT ADMITTED BY their OWN STAFF. NO QUESTION OF LONG AND HEALTHY RELATIONSHIP. Dish TV is not providing service for charity and I have paid for it. Many times I had to call the telephone on my expense which is not toll free as the toll free lines were busy many times for redressing a problem created by Dish TV.
When I demanded immediate credit of charges into my account for 3 days since 20.1.07 and to refund my legitimate amount including the unutilized subscription charges since their service is poor. The answer was negative.
Dish TV Never responds to any query on the email even if you have logged in as a customer. If you are lucky YOU will get a email reply after a week.
Centralized operators based in Nodia and the very poor quality of Customer Service Staff.
hi sir dishtvbiz.in not working sir i am very upsat sir my email hussain_285@hotmail.com
videocon service is much much better than dish
I will give you the email id of Dishtv Customer care, Just mail your concern their for quick resolution of your complaint along with your complete details like VC No, Address and contact number.
Email id: customercare@dishtv.in
Hi,
This is Raja here and my VC # [protected]. I have been tolerating Dish TV services for the past 3 yrs now.
Initially to start with i found the customer service was worst, but believed that things could change as the days progress. But to my surprise i noticed till today the customer service hasn't gone up its going down and now its even more worse.
Waste of calling customer care and placing our request. Which is never getting addressed at all..
I request the management of dish TV instead of spending in setting up a customer service center they can better invest this huge amount in different form.
One of the Bull ### services i had ever experienced in my life.. Now a days even government sector is providing better services..
When it comes to the up gradation and downgrade of package customers are not been educated abt the latest happenings the hidden charges..
In my case during Dec'09 my due date was 27th Dec'09 i was under platinum connection during that time and i had the down grade to gold pack.
I made the payment on 30th Dec'09 for Rs 217 and then my due date was shown as 20th Jan'10.
I had raised a query by calling the customer care with complaint id # [protected].
They said "It was wrongly deducted and will get get back with the correct expiry". You can check this entire conversation, it required it can been even audited. I very clearly said "Bozz until you work on the expiry date" and confirm me back i will not make the payment..
Now today my line got de activated when i call customer care they said the deduction is properly done, and the given expiry date is correct.
They said "Rs 20 has been deducted against grace period and Rs 40 has been charged against down grade" this down grade hidden charge has not been communicated either by the dealer when i made the payment nor by the customer care officer to whom i had this complaint # [protected] launched.. now during the today call you customer care agent told this type communication is not hidden it is clearly described, i asked her to point the same in the website, she was not able to do so as this communication was not updated in the website as on today..
This is totally in efficiency on your part and don't expect to make fool of us and waste our time and money..
These type of issues which is not taken care goes unnoticed by the top management and really makes us frustrated..
I am sorry to say this.. Will not recommend DISH TV any more to my friends or Neighbour.. Will try migrating the people using the same services to different vendor who gives prompt services..
This might look like an essay to you.. don't even mind whether any one from your end reads through this..
The above will definitely help me posting BLOG in the internet..
I once again thank you all for the ### services you had provided me for the past 3 yrs.
With Disappointment & Frustration,
Raja Alagappan.
CHECK the latest in series:
RE: Web Complaint Why is my account still deactiva
From: Pranshu Dubey (pranshu77@msn.com)
Sent: 17 March 2009 05:05AM
To: customercare@dishtv.in
FILTHY ### I EVEN CALLED IN THE NIGHT TO SPEAK WITH YOUR FOUL SPEAKING AGENT KRISHNA! ### IF YOU READ YOUR EMAILS, I SENT THE EMAIL TO AVAIL RECHARGE FREE OPTIONS ON MARCH 1ST AND AS USUAL YOUR FILTHY AGENT DENIED OF RECEIVING ANY EMAILS. BUGGERS YOU SEE HOW YOU GET OUT OF BUSINESS BY REPEATEDLY CHEATING YOUR CUSTOMERS WITHOUT FAIL!
From: pranshu77@msn.com
To: customercare@dishtv.in
Subject: RE: Web Complaint Why is my account still deactiva
Date: Tue, 17 Mar 2009 04:43:27 +0530
You FILTHY MOTHER###ERS don't have the brain to reply to my emails? ### cheating your customers with your filthy customer service which is WORSE than a GUTTER WATER! When I try using your BLOODY RECHARGE FREE offer, its asking for a recharge free card which you NEVER gave! ###ERS rectify the problem within a DAY!
From: pranshu77@msn.com
To: customercare@dishtv.in
Subject: RE: Web Complaint Why is my account still deactiva
Date: Sun, 1 Mar 2009 16:34:23 +0530
You ### why I never got any reply to my emails? Why the hell your website not working and HOW DARE you keep deactivating the STB at the start of grace period? HOW DARE YOU block the free channels as well? WHY THE BLOODY HELL your website hardly work? WHY the BLOODY hell I never got the info on RECHARGE FREE? I need a CALL from your COUNTRY manager explaining why have they hired BLOODY STUPID people like you who do not have the minimal intelligence on understanding SIMPLE ENGLISH and reply to the customer accordingly?
REPLY WITH AN UPDATE ASAP!
From: pranshu77@msn.com
To: customercare@dishtv.in
Subject: RE: Web Complaint Why is my account still deactiva
Date: Mon, 5 Jan 2009 03:01:10 +0530
BLOODY TRYING MY PATIENCE ONCE AGAIN? ### I REFER TO THE WAIVER WHICH WAS PROMISED AFTER LOOKING AT THE ACCOUNTS OF 2005 AND NOT THE DISPUTES OF 2007 AND 2008 FOR WHICH THE WAIVER WAS GIVEN. I REFER TO THE ENDLESS WEB COMPLAINTS WHICH WERE NEVER ADDRESSED OR ACTIONED! REPLY BACK ASAP! AND I ASKED FOR EXPLANATION AND NOW MORE OF THIS FOLLOWING EMAIL!
> From: customercare@dishtv.in
> To: pranshu77@msn.com
> Subject: RE: Web Complaint Why is my account still deactiva
> Date: Fri, 2 Jan 2009 06:17:56 -0800
>
> Dear Sir/Ma'am,
>
> Thank you for writing to dishtv.
>
> This is in reference to your e-mail regarding video freezing for the VC [protected].
>
> We sincerely apologize for the inconvenience caused.
>
> We acknowledge the receipt of your complaint regarding video freezing and as per telephonic conversation, we will surely be doing the needful. Please note the reference number for the same is [protected].
>
> Please be informed that necessary waiver for the off air period has already been given w.e.f. 10/05/2008.
>
> Reassuring you of our commitment towards best services.
>
> Thanks and Regards,
> Sanjeet Kumar Singh
> Customer service
> dishtv
>
> We are pleased to inform you that we have added a new feature 'Messages' in dishtv menu. This will keep you up to date with the latest buzz, programmes and latest deals being offered by dishtv. To access 'Messages', go to Menu, scroll down to my dishtv space and select 'Messages'
>
> For the first time on DTH, latest blockbusters on dishtv! Premiering OYE LUCKY LUCKY OYE on Movie on Demand this week starting 18 Dec. To order, SMS MOD 50419 and send to 57575. (This is a paid movie @ Rs. 100 (inclusive of all taxes) and not redeemable against any offer)
>
> ==============================================
> Birendra,
>
> I am still waiting for the call. Also, since past few months, the channels freeze all of a sudden when the signals are fine. I believe there could be a firmware upgrade necessary for the STB for it to function properly. Please upload any pending updates to my STB.
>
> Also, I am still waiting for the credit for this latest ordeal and the initial dispute which is YET to be clarified why DISH TV is so filthy. WHY the hell I am still waiting?
>
> Pranshu
>
>> From: customercare@dishtv.in
>> To: pranshu77@msn.com
>> Subject: RE: Web Complaint Why is my account still deactiva
>> Date: Mon, 22 Dec 2008 14:49:24 -0800
>>
>> Dear Sir/Ma'am,
>>
>> Thank you for writing to dishtv.
>>
>> This is in reference to your e-mail regarding VC [protected].
>>
>> We sincerly regret for the inconvenience caused to you.
>>
>> We acknowledge the receipt of your complaint regarding VC [protected] & the same has been escalated to the concerned department. We also inform you that you will get a call from ourside and teh problem would be resolved soon.
>>
>> Reassuring you of our commitment towards best services.
>>
>> Thanks and Regards,
>> Birendra
>> Customer service
>> dishtv
>>
>>
>> We are pleased to inform you that we have added a new feature 'Messages' in dishtv menu. This will keep you up to date with the latest buzz, programmes and latest deals being offered by dishtv. To access 'Messages', go to Menu, scroll down to my dishtv space and select 'Messages'
>>
>> For the first time on DTH, latest blockbusters on dishtv! Premiering OYE LUCKY LUCKY OYE on Movie on Demand this week starting 18 Dec. To order, SMS MOD 50419 and send to 57575. (This is a paid movie @ Rs. 100 (inclusive of all taxes) and not redeemable against any offer)
>> ------------------------------
>> I requested for an escalation. This is not the first time I have complained on phone and email and got such stupid reply that my STB is active when it is NOT!
>>
>> I need a compensation for the fouling display of service and also for the harressment. I was told about 6 months back that you are reviewing the issue which happened 2 years back when you disconnected the service in 10 months after upgrading the DHCP Maxi package in June 2005 (deactivated in April 2006). DESPITE SEVERAL COMPLAINTS AND TALKING WITH SEVERAL P
DishTV should name them self as DitchTV
I am fed up to an extent that I really feel like shooting them if they come in front of me. Till date, I never seen such a pathetic customer service from any vendor I dealt with. I must say: DitchTV, a piece of ### (PoS) leads in customer dissatisfaction.
Here is the reason for this great honor to them: I travel at times for my work and whenever I have plan to travel for long term, I prefer not to recharge subscription as I don’t need it and that certainly makes sense. Whenever I return back, I buy a subscription online to get my signal activated but it’s not so easy. Here we go…. I paid the subscription online and called them after 24 hours to tell that I paid my subscription but its still not activated, their unprofessional, ridicules and good for nothing customer care executive told a crap story and to wait for 72 hours. 2nd call gone to them after 72 hours and they said, we will check and get back to you, wait for 48 hours. 3rd call gone after 48 hours and they said there seems to be some problem, a ticket was logged to sort out the problem and I was told to wait for another 48 hours. Problem remained as it is so I called up again (4rd call) after 48 hours to know the status of the ticket and I got to know that ticket was closed, the sarcastic customer care executive told me to raise a fresh ticket, he didn’t knew the reason why the ticket was closed. So as usual, I was told to wait for another 48 hours to have my signal back. This repeats every time I go out long term for work.But this time they beaten all their records and even 2nd ticket was closed without any solution and I have been told to raise 3rd ticket, which I just now did and realized, how big ### is under my hood so thought of writing this feedback to warn people….to stay away from this PoS.
I am blindly comparing it with Tata Sky which I bought 2 years back for my parents back home in Chandigarh and really admire my decision. Thank god, my parents need not be in all these hassles. We got couple of interim problems with Tata Sky too but the turn around time and customer care is really admirable. They were prompt and understood the customer pain.
I have close to 10 people in my network that spent money in buying this PoS and close to 8 are in plan to get rid of it.
I bought this PoS under a scheme from Big Bazzar 1 year back and can not carry it ahead on my shoulders anymore.
To sum up, here are cons I see in DitchTV a PoS:
1. Absolutely no customer service
2. No Toll Free to log a complaint, the given numbers will take on an average 30min for you to connect to that good for nothing customer care executive. I am in Bangalore, so for me it’s an STD number.
3. Poor response time
4. What they say they don’t offer, I read couple of other forums and seen people complaining about the discrepancy in package, even I am also the victim for the same but my major fight is to get the signal up itself.
5. Low quality customer care executives
6. No escalation matrix available, the only way to contact them is to call customer care or email which they will never respond.
7. They never give waver for this all downtime. I am struggling from fast 10 days to get my signal back but my subscription clock is on and I already lost 10 days of my subscription for which I am not at fault.
Pros:
The one and only Sharuk Khan is marketing it. I wish there could have been a forum available for asking questions to celebrities and I am going to shoot just one query, they got wealth and fame then what makes them sell out themselves for such crap products. This certainly spoils their market image.
That’s all about my experience with DitchTV a PoS, I am all set to go to consumer court to file a case but not sure how much that will be helpful. But I am sure this write-up will help you taking a better decision for choosing a right Service provider.
Cheers
Jatinder Singh
mailtojsb@yahoo.com
please send me the list of maxi subscription's chhenals. it is verymuch fraud that you had charged for 180 chhenals and display only 80 chhenals. so please tell me the truth. and append my email to your draw my vc no is [protected] and second vc no is [protected]
hello i am mehul you servic give me
I want to know why dishtv not strated NDTV Imaginer Channel to see all dishtv customers. we have missed many important programmes . while tata sky show all new channel which had lounched. you give me reply & tell me when you started NDTV imagine channel . i call many time customer care but they donot give any reposnse. as soon as short out this problem
Whatever you have mentioned here is absolutely correct. I am tracing Dishtv since one & half month for an error in upgradation. Sometime they come up with details of some other customers and sometime inform that they forwarded my complaint to concerned department. I do not understand why do they spent lot of money on adverstisement with Sharukh and all without solving basic issues which are more important. They are just trapping customers. Please inform your friends for not to subscribe.
pathetic customer service!
DishTV Network in India started with a lot of promise it was a undeniable success to a large extended for the following reasons:
1. Monopoly-No other Network was available other than the local cable network.
2. Lesser Investment Required- If you wanted to have a full fledged viewing, you needed at least a minimum of 4 dishes where investment cost was higher.
3. Huge demand in the Middle East Countries- There a huge demand of DishTV Boxes for Indian Expats in the middle east countries for the STB as NSS 6 signals are received here.
Even through the people have supported the DishTV in their endeavor, looking into the totality of the customer have been taken for a ride. When looking from outside it has been a house in disorder with a weak top brass so to say. Very poor customer care policies, keeping at arms length all its customers. May be they still think that they are running an old steam engine.
Major Drawbacks of DishTV India Network:
1. Pathetic Customer Service: I. Never responds to any query on the email even if you have logged in as a customer.
II. If you are lucky to get a email reply, don’t be surprised if it comes after a week.
III. Centralized operations sitting in Nodia and the poor quality of Customer Service Staff.
IV. Gets calls from only Hindi speaking Customer Care Executives when you not comfortable speaking in Hindi as it is not your mother tongue.
V. Online Credit Card Payment system never works.
VI. Transparency of you changing your viewing package not available.
VII. Major Drawbacks in the June 06’ Maxi Malayalam Package and Dec 06’ Maxi Package which cost you mush lesser with more of Hindi channels added.
VIII. No response to any account details and poor tracking to resolve issue.
IX. If you have Ordered 1 DISH TV MOD (Movie On Demand) you may be surprised to see that you would have been charged for 4 movies. You would know that only if you have viewed your statements online.
X. Most important thing is that, if a customer finds that his grievances are not resolved, they must give alternate contact details, so that the issue goes to the next level and is addressed there.
If you look into an over all picture, DISH TV India services has been very bad in terms of customer Care and this is not the view expressed by me but most of the Dish TV Customer whom I know. It is now high time that they come off age and pull up their sock under a New Dynamic CEO of ZEE Network or Tata SKY is going to score over you.
15+ years I’m out ✌🏽
I have recharge the balance on old vc no [protected] by mistakely please transfer my balance to new vc on [protected].
Hope you will understand my problem.And make any action about this.
In the my house two dish TV connection...
One was damaged due to electricity but I want to the balance are transfer to another account.
I am getting Faulty viewing card error on screen since yesterday night. I had checked with all possible ways to reconnect it but response is none. Tried calling your CC but they are not able to solve my issue. Hope my VC card and stb required re-pairing from your end . Plz check at your end pair it on priority basis. My card ND vc no. Both are ok
I have changed my SD set top box into HD set top box connection with different VC no. And i accidently recharged on my old Account. Now I want to transfer my previous amount from old VC no. To New VC no.
My new VC no. is [protected]
My old VC no was [protected].
no mention was saids to me that i had to pay my service in advance of use. I do not have any money i live on ss. Everyone at dish says that too bad that is our way and if you dont like you can quit. How can i quit when i have a 2year contract. The cust. Svc is the worst i have every come across. Alll employees do not give a [censored] who you are.
Just pack chainge 20 days to problem trugul meny times cantact customer care not respond 3 complaint automatic close done customer care not respond distributer also not respond this type of service warust service warust service dish TV
As my set-up box of old connection was not working so i purchased a new connection of different vc no, and because of 1 month package amt present in old vc i want to transfer it to new vc no.
Sir I have deactivated my old connection and purchased a new one. I have by mistakely recharged to my old connection. I want to transfer my balance from old to new. My old vc no. is [protected] and my new vc no. is [protected].
Viewing HD channels on dish TV is now headache, continuous interruptions.complaints regularly regards no use.
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DishTV India phone numbers+91 12 0255 0000+91 12 0255 0000Click up if you have successfully reached DishTV India by calling +91 12 0255 0000 phone number 3 3 users reported that they have successfully reached DishTV India by calling +91 12 0255 0000 phone number Click down if you have unsuccessfully reached DishTV India by calling +91 12 0255 0000 phone number 3 3 users reported that they have UNsuccessfully reached DishTV India by calling +91 12 0255 0000 phone numberDishTV Customer Care+91 11 6001 3474+91 11 6001 3474Click up if you have successfully reached DishTV India by calling +91 11 6001 3474 phone number 2 2 users reported that they have successfully reached DishTV India by calling +91 11 6001 3474 phone number Click down if you have unsuccessfully reached DishTV India by calling +91 11 6001 3474 phone number 0 0 users reported that they have UNsuccessfully reached DishTV India by calling +91 11 6001 3474 phone number100%Confidence scoreHaryana+91 44 6001 3474+91 44 6001 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DishTV India emailscustomercare@dishtv.in100%Confidence score: 100%SupportAmardeep@dishd2h.com100%Confidence score: 100%Pankaj.sardana@dishd2h.com100%Confidence score: 100%investor@dishtv.in98%Confidence score: 98%financecorporatesales@dishtv.in97%Confidence score: 97%salesdishtvcorporate@dishtv.in96%Confidence score: 96%ranjitsingh@dishtv.in95%Confidence score: 95%chander_s@dishtv.in89%Confidence score: 89%
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DishTV India addressFC-19, Sector 16A, Film City, Noida, Uttar Pradesh, 201301, India
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I am also having same problem with my KAON set box . Now also i am having same software upgradation (ERROR prblem). Upgradation will be done automatically.
I agree with the above comment.