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Dish TV India / False promise & pathetic call centre

1 India Review updated:

I was informed initially while applying that if i pay monthly 300 i will get all the channels...

To my surprise i am getting only the hindi channels english channels and punjabi channels ( god knows why punjabi channels)...

1. Why cant i get all the channels if i have paid for it...
2. If there is any change in the tariff plan, why is it not communicate...

Hope Dish tv does not expect customers to keep the channel' dish interactive' on all the time to know there info...

When i called up the customer care... some parrot amit picked up saying that you were offered full channels and what you are getting is full channels expect for the others. This guy was not at all understanding, rude and no customer service knowledge... I am planning to g legal with this kind of service...

Rgds
Ajay

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Comments

  • Ar
      8th of Oct, 2007
    0 Votes

    Dear Friend,

    I think you have subscribed for Hindi/Punjabi maxi package... therefore you will get Hindi, English and Punjabi channels only... and also for a sum of Rs.300 for maxi package you will not get all channels... you will get channels as per your package that you have subscribed for.

    And all this information is available on their dish interactive channel... about change of package and others.

  • Aj
      8th of Oct, 2007
    0 Votes

    Dear Arun Kumar,

    I guess you are a part of Zee Dish tv union...

    1. My subject line says false promise. I was offered 3 packages.. 270 and 300 . Wherin 300 was for all channels.
    2. I never opted for punjabi channels.
    3. " And all this information is available on their dish interactive channel, about change of package and others." I already mentioned that they should not expected people to keep that channel on to get to know the offers. Specially when i was clearly informed about the offer i opted for.

  • Ar
      18th of Oct, 2007
    0 Votes

    Mr. Paste,

    Just to tell you very clearly that first I am not a part of any union or some thing like that... and also ...

    1. Please will you tell us where it has been mentioned that for Rs.300 you will got all channels (ie 170) offered by DishTV....so that if this is the case others will also be befitted with that.

    2. If you have never opted for any package then by default the package is Hindi/punjabi for all.

    3. Also to know latest happening you have to on that channel and have to see that... because what i came to know... is that you are not updated at all and also Please before commenting on any body try to get real fact first... and if you don't know that... then don't criticized or Blame others if they are showing you the real picture.

  • Gu
      5th of Nov, 2008
    0 Votes

    It has been over 3 weeks since I registered a complaint with DISHTV regarding my Set Top Box. And, I think the complaint has fallen on deaf ears because, there seems to be no action taken whatsoever till date.

    A lady told me that she would ask the engineer to visit my home to check the problem. And, after that, till date I haven't received any call from DISHTV regarding it.

    And, that is not all. The site (www.dishtv.in) returned a HTTP error when I tried to log my complaint. I later copied the E-Mail Id furnished in the site and took pains to mail them the complaint from my personal Mail Id.

    This is not just poor service, it also shows how careless, nonchalant and ludicrous the whole of DISHTV's service is.

    So, on the parameters "service", "support" and "feedback", I'd give DISH TV a 0.0 / 10.

    My advice to people who are looking to opt for DISH TV, please, please, don't commit that mistake. You will regret it very deeply.

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