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Dish Network / wrongfully charged

366 Elmcrest Drive, Mount Gilead, OH, United States Review updated:
Contact information:
Phone: nont

I have been paying $10.00 a month for not having a phone line attached to my broadband receiver. I have tried and tried to dispute the charge with no luck so I gave in and had someone run phone lines to both my receivers and called Dish Network to tell them that the phone lines were in and to stop charging me. The representative told me that the phone line to the receiver did not work in doing what it was supposed to do and they would no longer be charging me for this service. I demanded that they reimburse me for the money they have been charging me for a service that I did not want to pay and a service that did not work. They refused me my money back. I feel that I should be reimbursed along with every other person they wrongfully charged! How can they get away with this type of criminal activity?

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Comments

  • Mi
      26th of Jan, 2011

    Hi there dchalfant! I happened to read your post & I'm extremely sorry to hear about all these issues you have experienced with DISH Network. I'll introduce myself, my name is Michael Hurst & I work for DISH Network, in our Executive Resolutions Department & I would be more then happy to help you get this resolved. Sounds like you have more then 1 Duo receiver that was required to be plugged into a phone line since you were getting charged $10.00 additional a month. This fee would be removed if the receiver was plugged into a phone line and waived the cost for the second TV that each receiver has the ability to run. The customer service agent that you spoke to advised that this fee is no longer charged which is correct. You can still connect your receivers to a phone line or Ethernet cable to get added features like caller id, PPV movies, check your bill, and make changes to your services. If you are still having an issue with this please respond to this post. I will also leave my email if you have any additional information that you would like to provide. Michael.[protected]@dishnetwork.com. Take care and hope to hear from you soon. - Michael

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