DISH Network
Reviews and Complaints

Hello my is Phillip Chang, I am with the customer service dept with Dish network. I have read your post and do apologize about the circumstances that you had to post that. I would like to help you get this resolved. If you would like to follow up on this please email me phillip.chang@dishnetwork.com

I went through a very similar experience though I've been a customer for nearly two years. When my bill went up (after a 'guarantee' by the sales agent that it will not), I called them this morning to find out why. The 'filipino' sounding customer service rep told me that the contract says they can increase the rate whenever it is necessary. When asked to speak to a manager, she simply hung up on me. We need to stop this 'bait and switch' tactics as well as poor customer service practices. We can always take our business elsewhere but this practice needs to be stopped regardless of service provider.

I went through the same experience you did yesterday - signed up in Nov. 09 and charges increased 17% this month. They say I signed an contract basically allowing them to charge whatever the want, whenever they want.
There is a strong case to be made that a clause in a contract that basically invalidates promises made is no contract at all.
If we can all get together and win a class action suit against Dish Network, then maybe these bait and switch tactics can be stopped.

While my experience of unexpected charges is slightly different from yours, the scam is just the same.
In February billing from Dish, they changed everyone's equipment billing which resulted in increases of up to 200%. This is not programming or services which they say they can change billing on anytime.
This is hardware. Electronic hardware depreciates rapidly over time.
So why would their costs now be more expensive for older equipment? There is no reason.
I am going to file a small claims action against Dish, but it would be better if we could all get these issues together for a class action lawsuit.

I have purchased Dish TV connection on 18.01.2008 from Madan Lal & Sons @ Rs.4999/- (one year subscription free). After 40-45 days (before 2nd Mar.2008) of purchasing I am noticing transmission of that various channels such as STAR, STAR ONE, SAHARA, ZEE ZAGARAN, SAHARA ONE, INDIATV, ETC are not proper as the screen is vibrating.
We have lodged the complaint a number of times to Madan Lal & sons and also at your service center, Kota (Mr. ML Agrawal, Mangal Radio, Shopping Center). The Customer Service Center charging Rs.150 for every visit for checking the any type of problem and have said that there will be no responsibility if the problem sustains the next day and will again have to pay the sum of Rs.150/- for checking the problem.

Problem regarding vibrating screenfor some channels is still being faced by me as it hasn’t be sort out as yet.

non-dishplay colors channel last 24 hours

Dear
sir my name is sanjay kumar maharana.i have purches a new dish tv setup box on date 29/03/2008 from telecare shop one way traffic road, berhampur-760001, orissa, std no-[protected] now setup box was not working properly .setup box s/no 07B8ABF40DS30766 MODEL N0 CD-1004 IS
VC NO [protected] DEALER CONTACT NO [protected] .Please solved the problem now some time coming the chenal up to 5 sec after coming call dish tv customer care on [protected] what is your problem. i have paying RS 2400 Rupees.pls solved the problem as soon as possible and how to pay dish tv or how to reacharge way send mail.i have no internate facility so i have send the massage through my friend mail id.
regards
sanjay

Come on now, quit trying to sneak in a porno movie so wife won't catch you. Pay your bill, quite watching those movies, and it'll all work out. LOL

Cobra4j,

I came across your post and wanted to offer some help! I see we had an issue of some adult programs ordered on your account awhile back that you don't believe you had authorized. Have you been able to discuss this situation with any of our agents? In the event that you haven't, I encourage you to let me know so I can look further into it and get us to an appropriate resolution!

Vistagraphs.net,

After reviewing your post, I would enjoy the opportunity to assist you with that issue! Are you still seeing that pop-up message? If you are, what channel does it show on? Also, have you had a technician come out to your home since you posted this? If so, what did he do when he was there?

First, your neighbor can't "splice in to your line". The signal going into the house from the dish is a digital signal that has to be decoded. Next, dish gets thousands of these calls from "innocent" customers, which may or may not be legitimate. Finally, the most likely cause is that you have a neighbor with Dish Network that has a remote working on the same frequency or "address" as your remote. He orders his entertainment but inadvertantly also orders it on your receiver. It happens a lot in apartments and condominiums, or in neighborhoods where the houses are very close to one another. Whether or not your wife believes it, you could have easily been a victum of this problem. It can be solved simply by changing the remote address on your receiver. Be careful to do it correctly or you may change your neighbors receiver too!

I am in Indiana. I just found out on 11/2/10 someone charged 4 adult movies to my account, plus 2 more a month apart. 6 movies at $14.99. I called stating this could not be possible. They created a block of somekind so it cannot happen again. I posted on facebook about this error and I had unbelievable responses that this has happened to several people who had dish. I do believe this is scam on the part of dish network. I will investigate further. If anyone else had this happen, please post. It may be needed in future proceedings.

1. I have been a Dish Network customer for 12 years.
2. I live in both Oregon and California.
3. When in Oregon I have Dish add local Oregon Channels, but when I spend time in California I have Dish remove Oregon local channels and add California local channels. They charge a fee for adding and removing although they have waived the fee on occasion.
4. When Television stopped transmitting an analog signal, I purchased a digital TV and when I was in California I did not add local channels but received most of them. However, as it was unreliable because of the distance I live from the transmitters, I finally asked Dish to add the local California channels. They did, and they charged me a fee.
5. In a few days I started getting a message stating that I was not authorized to receive this (local) channel. The message would disappear, the channel would work fine for a few minutes and the message would re-appear.
6. I called Dish and they would tell me that I need to pay a monthly maintenance fee of $15 or I would have to pay $95 for a service call. I would ask to speak to a supervisor and in short order the problem was corrected.
7. This lasted a day or two and I would have to call again, get the same demand for a $15 monthly maintenance fee, talk to a supervisor and have my local channel problem resolved.
8. I made seven calls in three weeks. Finally I refused to pay the additional maintenance charge and had them remove local channels.
9. I believe that they are using the congressional legislation that change analog to digital to obtain additional fees called a maintenance service plan. This is their equipment. It has been for twelve years. I should not have to pay to service their equipment.
10. I do not object to a program fee, but the maintenance fee is clearly fraudulent. They have total control of the signal. Whatever the supervisors did to establish a signal is proof of this control.
11. Generally when there is a technical problem, a service technician troubleshoots the problem. When I called, there was no trouble-shooting, merely a demand that I pay for a maintenance program.
12. DISH was sued successfully for $5 in 2004 and promised to disclose fees in the future. There current agreement and no agreement in the past twelve years does NOT make reference to this fee.
It is my intent to file a class action suit against them to address my issue and hopefully bring them to task for the other issues found on this and other complaint forums. I am on gmail if you wish to provide similar information.

Let me get this straight, you are blaming Dish Network for your porn addiction? If you weren't busy jerking off you wouldn't have ordered 4 movies at once.

Hi there dchalfant! I happened to read your post & I'm extremely sorry to hear about all these issues you have experienced with DISH Network. I'll introduce myself, my name is Michael Hurst & I work for DISH Network, in our Executive Resolutions Department & I would be more then happy to help you get this resolved. Sounds like you have more then 1 Duo receiver that was required to be plugged into a phone line since you were getting charged $10.00 additional a month. This fee would be removed if the receiver was plugged into a phone line and waived the cost for the second TV that each receiver has the ability to run. The customer service agent that you spoke to advised that this fee is no longer charged which is correct. You can still connect your receivers to a phone line or Ethernet cable to get added features like caller id, PPV movies, check your bill, and make changes to your services. If you are still having an issue with this please respond to this post. I will also leave my email if you have any additional information that you would like to provide. Michael.hurst@dishnetwork.com. Take care and hope to hear from you soon. - Michael

I'm only 3 months into my 24 month contract and they doubled my receiver fees? They say they have the right to change the price at any time and I'm still bound by the contract.

Is this really possible?

My bill is going to Increase $25.00 as I have three recievers..

Been with Dishnetwork for 11 years, going to cancel and switch to Direct TV.

I am glad that I'm no longer under a contract.

One onboard here...

Been with dish over 11 years...
This Dish New price increase adds $22 a month
to my bill and in return I get nothing..literally
nothing...Jan paying $85 Feb paying $107...for the same
exact setup...there giving out 6 month credit to offset longtime customers
but this is merely a pacifier to get you use to the new prices...and in 6 months..
what then?...

I do not believe it is illegal in that they have the right to change packaging
pricing etc at there discretion...as long as it nots some huge conspiracy between
them and direct-tv/cable for price fixing...then no...

I believe there argument goes...we are still cheaper than the competition
for similar setups and this is true..but by how much..A Direct tv setu in my
case is easily $15 more...and cable is about the same if you have all the channels...
so there argument is "we can charge more and still be under the rest, so why not"...

Greed...

Santa won't be visiting my 7 & 10 year old because a Dish salesman opted to lie to put $10 in his pocket.

Dish Network is the worst. It reminds me of AOL years ago when they were being bullies to people that wanted to cancel their service. They are rude, agressive, intimidating and frankly very ignorant. My friend filed Chapter 7 Bankruptcy and Dish Networks said they would NOT release him from his contract. They acted like they didn't have to abide by the Federal Bankruptcy laws and harassed him for $180 cancellation fee!

I would NOT recommend Dish to anyone not even my worst enemy. HOPEFULLY there will be a class action lawsuit AGAINST them and all injured and treated badly, will be compensated!

Since I got Dish hooked up in Hawkin's County, TN i have had nothing but problems with the Internet Service. I have been told by customer service several times my bandwidth is used up even before the end of the Month. I was gone in June and the 1 st week of July. While away in another state I checked my email and behold there was a message from Dish my bandwidth was almost used up. I called customer service and told them I wasn't even home and how was it used up. They tried to tell me someone was using my bandwidth. Ha noone used my bandwidth cause noone has my password to do so, but at any rate I unhooked the wireless and Im watching my bandwidth constantly now.
Now I have a different problem everyday when I chat to my friend in the UK I loose my connection and it takes a while to get back on. By the time I get it back my friends have to go. I am so disappointed in this internet service I have never had such a horrible service and its expensive so it should be working and not dropping off every few minutes. Like some of you when I got Dish hooked up I was given one price and later billed for another amount. Dish has disappointed me so much Im ready to tell them Im finished with their terrible service. They always have something they tell you when you call and complain. I'm tired of hearing about what Im doing they need to take charge of what is going on and correct it for the sake of their customers.

Switching to a "new" selection list on Dish Network so that we could get "Classic Arts Showcase," which was on the list of the 120 channels we upgraded to, we could not find it on our t.v. After working with a Dish Network programmer for half an hour, we were told that we would have to pay and extra $150 for someone to come out and fix our dish so that we could access the channel. I am furious and am going to threaten Dish Network if I could only find the name of a federal agency with which we could lodge our complaint. If you know of one, please let me know. Thanks.

Larry Bean,

Your post is interesting and I'd like to provide some information about this for both you and anyone else who might happen to stumble across it. DISH does have satellite coverage everywhere. Sometimes, however, DISH determines that other less expensive broadband is available in a certain zip code. It is in those circumstances that we do not currently offer dishNET where certain customers live. Taking a look at what we have to offer based on our website, please call us at [protected] to learn more information.

Stanleyj,

I'd be happy to help you with your concern! Please understand that it's actually the FCC that determines the city out of which the locals for each area are based. It's also up to them as to which particular locals are available in each area. I understand your need for HD and we are always looking to get as many local stations in as many areas in HD as possible. I'll pass along your request and would appreciate it if you send me a private message with your account number so I can take a look and discuss this further.

ConcernedAction,

I know how aggravating that must've been and would be happy to provide you with some assistance if you could please send me the account number in a private message so I can review everything! Thank you.

ErinCreasman84,

I understand your situation and can see how that's frustrating! Can you please private message me your account number so I can look into this and assist you in getting it straightened out?

Dish Network says, get high speed internet anywhere anytime with dish network high speed starting as low as $19.95=WRONG! I have Dish Network Satellite T.V. and have had it probably over five(5) years or so. I called to get a price for the high speed Internet for my location and was told, THEY DON'T Have It in my area. This is false Advertising in my book= I gave them my home phone number and my address and Its not in this area=so much for getting it any where any place= I live in the Mogadore, Ohio area of 44260 with a 699 phone prefix?

I too feel cheated by dish network. I just saw a commercial advertising how many HD channel they offer which showed ABC, NBC, FOX and CBS all being available in HD. But what i found is that depends on what area you live in. When I orded my service I was told that would have the best hd channels offered on any network but I do not recieve any of my local channels in HD nor do they have a date as to when they will be available. Almost every sporting event are on these channels and i have to watch them in standard definition even though i pay for HD. I called the day of the super bowl very upset because i had to watch it in standard def and asked if could just cancel my service and found that i have to pay off the rest of my 15 month contract plus a 15 dollar penalty per month. I too believe that they should be held liable for false advertising becuase the commercial clearly shows NBC, FOX, and ABC in HD but i do not recieve them!

I COMPLETELY AGREE 100%! DISH Network does not keep their word and does not want to assume responsibility for their wrong doing. First they assured my dad he would be getting a specfic channel he asked for and that was a lie once it was installed. My dad made sure to write down notes of the all prices, fees, services and name of the person he spoke with, the time and date when he first called so he was not just recalling from memory. When he called them to ask about the channel, they said the guy he had spoken to no longer worked there, they said there was nothing they could do and that he could probably switch packages but then we would be losing our other channels. My dad realized they didn't care and the complaint wasn't getting anywhere so he left it at that. Then to top it off today we received the bill which originally was supposed to be for $75.99 for the first 2 months, but instead was $110.68! When my dad called they said they were charging us $55 a month instead of $37.99 and charging us $14 per box when they were only going to charge us for one and at $5. TALK ABOUT FALSE ADVERTISEMENT. Their customer service was no help and they refused to resolve the matter in compliance to the initial service and fees offered by their employees. I, too, THANK YOU DISH NETWORK FOR THE HEADACHE AND HORRIBLE SERVICE.

For a federal complaint, visit the site linked below:

http://www.ftc.gov/bcp/consumer.shtm

For State complaints, your Atty General

The fiasco that my Father recently had with dump the network is appalling. Systme installed, ran, 90 mins later. NOTHING. After almost 24 hrs. were finally able to contact the original contractor ( had to forgo installation, LoS) who kindly found out what contractor did the installation. Several calls later, reached the young man, he offered a few instructions and the system came up, he hung up abruptly, 30 mins later, NOTHING. Call upon call upon call to get the technician back to FIX this mess and what did he get? Someone will be out in a week. So, for almost 2 weeks, my father had 2 hrs of "dump the" service and a lot of mouth from the company. I have never seen such a run around to try to get to talk to someone who could/would do something. Demands for the name of the president and his location were denied. "we don't give out that information" and a good one if used dozens of times, we don't transfer calls. Ny father finally got to one "female" who agreed to cancel his contract, but said the installation fee and a charge for the time used would stand. My father asked her WHAT time of "service" 2 hrs? out of more than 2 weeks? Then this girl had the gall to tell an 85 y/o/m that he would be required to box and ship the equipment back to "dump" network.

He reached one young lady with a contractor who found a number in Colorado for dump the network and she and he stayed on HOLD for 27 mins. Just as this call was answered, an emergency occurred with my Mother and my Father had to go to her. The man from dump the network, REFUSED to hold on for a few mins. for my Father to handle the matter. When the young lady informed him that my Father held for 27 mins to speak to him, he banged down the phone. One gets the impression that this clown feels to important to "hold". m He should try to get service as a customer of dump the network and see what customers endure.

This female was advised that the Atty Gen. of NC would be dealing with "dump the" network. Along with the complaint form, it will be my pleasure to include the other complaints I've found on this site and on others. No doubt, there is a patter of incompetence, total lack of customer care or concern and definitely an attempt to defraud. When a product doest not perform the task for which it was purchased, and the seller REFUSES to correct said problem, THAT IS FRAUD. When a company thinks it can force an 85 y/o/man to "box and ship" a faulty system back to dump the network they are simply out of their mind. As my Father put it, you installed a faulty system, you come and get it.

Again, how can dish tv make us pay a MONTH ahead...we have been fined $10.00 for not doing so!

Is it legal for dish to make us pay 1 month in advance?

I have been with them for 2 years and still on a pay in advance status, my pay periods are not even around the date they cut me off every month because of it and I have to wait a week to get it back on. It is ridiculous. I call and they are like I am sorry but once on this status can not change it or even give a extension. I said well then cancel my account with you and issue the credits because you just lost a customer. Wish there was something you could do about this.

pissed dish customer no more.
Iowa

I dumped another cable company because anytime you needed service you got to speak to someone in a third world country . Two weeks ago I called for service for a problem with THE DISH . I talked to some [censored] in India,who didn't have a frick'n clue! Can't believe they can't find enough ignorant people in this country. They must all be in management !

Where are the boxes? , It's been two weeks and I wan' to return your equipment .

I was just charged $600 for unreturned equipment that I shipped off a month ago from my home in illinois now I have moved and I am in Georgia and I was billed $600 for equipment I already returned ! Stressful and I’m so disappointed with this company and I will never return as a customer I will stick to my roku stick it’s better programming than dish network with their overpriced packages with few channels anyways! Definitely a scam preying on people getting their equipment back then scamming people saying they never received it and re charging people for it! I’m getting a lawyer involved and going to sue for damages moving to a new state with 2 kids is hard and for them to take $600 from me for something I returned after being a customer for 10 years is unheard of ! Scammers! I will tell everybody about this shady business !

I am in the same situation - years of service boxes sent back. Received a bill for 250.00 due to equipment not received. This is not acceptable.

Dish is by far and away the worst provider of satellite service in the industry... Subscribers should
read the fine print in there contract prior to signing,

Dish can remove or block out favorite channels, but will not adjust your monthly statement or fees.

Expect service interruption with passing storms or over cast conditions.

With this in mind, I elected to discontinue my service one month prior to my commitment date and
in return for lack of service and programing, Dish elected to charge me a fee for deactivation .

As President of our Home Owners Association I will recommend to our members a contract with
Spectrum at half the monthly fees Dish is charging.

Dish network has really shoddy installers. In the last two week, my wife and I found that the cable running from my house to the dish was installed just under the leaves. Any reasonable installer would have buried the cable under the ground to prevent damage to the cable. We contacted dish and informed them of the problem and was told that it was up to the installer how the cable would be installed.
It took them 9 days to arrive for repairs to the cable. My wife and I installed a 3/4" pvc conduit and placed a string to make the job some easier when they did arrive. Please, watch how the installers place the cable at your home.

OMG. I am so glad I found this forum.
I had to return the equipment for 2 different accounts (mine and my ex-wife's). I did that back in June 2018.
I had called before that to confirm that it is still okay to return the equipment so I can get my money back. The accounts were 2 or 3 years old (and I had already been charged for the equipment). Long story, but we were going through a separation etc.
Anyway, after confirming with Dish, I sent back both the receivers and all the remotes and manuals and everything else they asked for. I used the UPS boxes they had sent (I had kept it all in one place in the basement).

They received the boxes. I talked to them after that and they confirmed everything.

And then, I stopped hearing back from them.
I called once every few weeks and same answer: "everything looks good. We have sent it to the refunds department. You should be hearing back from them soon"
Finally in OCTOBER, I got annoyed and asked to escalate the issue. I finally talked to someone in the "Office of the President".
She seemed very helpful - even gave me her extension number!
But then NOTHING. Dead silence.
I have called her at least 3 or 4 times since then. I just get her VM.

AND no money back.
I finally talked to another agent today and all he could say was: "this is all I can do - send another note to the refunds department".

WTF?

What are my options? Should I call the State AG's office?

I mean this is crazy :( :( :(

Thanks for all your help, folks.

M

I have to cancel and want to return the equipment to the office in person and to avoid the boxing up and mailing and waiting hassle of long drawn out communications of delivery and refund.

I have to cancel and want to return the equipmeng to the office in person and to avoid the boxing up and mailing and waiting hassle of lonv drawn out communications of delivery and refund.

We just had the same issue. Provided the tracking number for the box, and still nothing. Dish refused to refund the money for equipment. But yet we get letters weekly to get their service again

Today I received DISH return equipment box w/instructions, which I followed.
Problem #1. DISH box included molded plastic inserts that did NOT fit the LNBF piece they asked to be returned, so I contacted DISH to ask how to proceed. DISH operator ID# (N28) presumably checked with his supervisor then told me that I do NOT have to return the LNBF, that I would NOT be charged for not returning it. (That's why I requested proof in writing of his statement (email?), but the only proof that he could give me was his Operator ID#.)
Problem #2. DISH also instructs to return their "NODE", which I could NOT find anywhere. I told the same DISH operator and he told me that I did NOT have to return this item, either. He told me that it's probably either buried underground on my property, or it's under my house in a crawl space, and that I would NOT have to explore to find it. He confirmed with his supervisor that I DO NOT have to return the NODE, that I would NOT be charged for not returning it, either.
Well, IDK folks, should I "trust" DISH? I really wish that DISH had Equipment Drop-Off stations, so that we didn't have to go through this haggling/stress. Oh, and thanks to those who advise others to hold onto the shipping tracking receipt, like forever.

Hi WalB78 my name is Mike Houston of DISH Network, when a customer is signing up for DISH Network service we do not require the Landlords permission for install. If permission is needed the tenant is responsible for getting permission. If the property owner does not want the Dish up or they want it in a certain place we will accommodate them. If there needs to be a Dish Removal there is a charge for this service of $95.00 and we will send out a tech to de-install for the equipment. If the customer is closing out the account we do ask they return the LNBF, switches, receivers and remotes so we can close out the account. We do not ask for the Dish back and most people will leave it up on the roof for the next renter. If you have any questions I will leave my e-mail so you can contact me directly. Michael.houston@dishnetwork.com

Take the dish units down yourself and cosmetically hide the wiring in some fashion. When Dish wants their units back, submit a labor charge to them that they have to pay before they can have them. Let them know the feeling of their own tactics.

I have been moving since Tuesday, November 18, 2008. I scheduled appointment with Dish Network for installation in my new apartment on November 12, 2008. On the day of the installation I called thirty minutes before the was to expire to find out the location of the technican and how long before it will be before he arrived. The representative asked for confirmation of address and phone of the new address installation. I found out that the appointment was cancelled with no reason of why. I stated to the representative that I am in the military and deploying very soon as in next month. I asked to talk with one of the Supervisors, Scott, identification number M50 for help. He refused to give me any help in this matter only when I asked to talk with his Supervisor did he say he could get appointment for tomorrow on November 19, 2008. I asked him to please verify my information to ensure that the guy would here and if he had a problem that he could reach me at home. So now it is today and guess what there was no phone call with no installation of my service. So I have to go the rest of the week and weekend until Tuesday November 25 for any service on my home. I called Dish Network to find out the status of my appointment only to be told my address was entered incorrectly. I am being to think that this company should hire trained monkeys. Because if you have a Supervisor and representative who cannot enter a address or phone number correctly into a computer then what else is falling through the cracks over there. You have a company who makes a mistake and does nothing to help the customer. They are more worried about adding extra services to you then to help a customer who has geninue concerns. I think what if everytime they made a mistake their employees were docked pay as we the customers are for missing our hours at work. Would that open their minds to better help the customers?

Hello, this is Kimberly Escobar with Dish network customer support just ran across your post here and wanted to inform you I would be more than happy to further look into this for you. I apologize for any inconveniences you might have experienced with DISH Network. If at the moment you have an active account please feel free contact me directly at kimberly.escobar@dishnetwork.com I would like to look into this ongoing issue for you and provide you with the best solution possible.

You should include a prevision in your lease concerning satellite dishes and any charges that are included. Personally, I would outlaw them as they are ugly and and the wiring job destroys the property. It's not Dishs' responsibility.

We were also scammed by this company. After setting up work order with Infinity, I was little curious about the $49.95 fee and did some research online. There were so many complaints about this company and we also came to find out that if you sign up directly through Dish Network you don't have to pay that processing fee.

So, we called Dish network immediately (within 24 hrs after setting up the work order with Infinity) and cancelled the work order and got the refund for the programming charge that was charged by Dish Network. But they sad they couldn’t refund the processing fee since it was charged by their third party retailer INFINITY DISH or INFINITY SALES GROUP. So, I called Infinity to ask for my refund and they kept transferring the call to the Dish Network customer Service and even hung up my call few times.

After, wasting about 100 minutes of our cell phone minutes going back and forth between Infinity and Dish customer service, I had had it. I was pissed…I mean really pissed. I was motivated to do anything possible to get my money back. To be honest, it wasn’t even about the money anymore, it was about what is right and what is wrong. So, if you really want your hard earned money back from these thieves, here is what you need to do.

a) Dispute the charge with the credit card company or the bank claiming it was a fraud charge since you can’t get hold of anyone at Infinity.

b) Filed complaint at Better Business Bureau (www.bbb.org). Type in your zip code and then click on (File a complaint). Then keep following the on screen steps. When asked about the company you want to file complaint against, Type: Infinity Sales Group, LLC, P.O. Box 810491, Boca Raton, FL 33481. Then, write briefly what happened. Make sure to ask for the refund and also write that you want Infinity to remove your name, address and credit number from their data base. Don't forget to submit your complaint.

c) Also, file complaint at (www.infsalesgroup.com/contact). This is Dish Infinity (or Info Sales Groups) legal website. It took me a while to find this out. Briefly write down what happened and ask for your refund. Make sure to include your name, address and the dish acct number the sales guy gave to you through the phone.

D) Lastly, EDUCATE, EDUCATE! Tell everyone you know (friends, family, neighbor, blogs...etc) about your horrible experience with Dish Infinity so that you can save them from getting ripped off.

I hope this helps

An add came in the mail for Dish network. We were increasingly unsatisfied with our cable company. So, my husband called the contracted installation company to get the details on the plan they were offering. Free installation, four room set up. etc... It sounded like it would be worth while. My husband asked to set up an appointment. The gentleman (if thats the term for deviant liar) asked for our credit card and my husband said what for. I thought there would be no charges. He told him it was to hold our appointment. Cool! The installer was out in 2 days. We were set. So we started having some minor reception problems. no biggie. Then 2 weeks later we got our first bill. We were expecting in the neighborhood of $60-$70 dollars. Oh no, the wanted $115.00. On top of the $49.99 they fraudulently charged my credit card. It turned out that deviant sales rep also signed us up for auto pay to our credit card. I called dish network and had that switched over to regular pay. The dish net. rep told me my bill would go up $3.00 a month. I was very unhappy but said whatever its $3.00. He also would fix our bill to reflect the $10.00 per month discount we were supposed to be getting and adjust the pricing to what it was supposed to be. I asked why they charged my credit card 50 bucks. He told me that was the activation fee. I explained there was no activation fee supposed to be charged. Here comes the run around. My husband called when he got home to get the 50 bucks put back on our credit card. The new liar said that it was a credit from them. Mortified my husband explained to her that the charge was on his card and it was definetly not a credit from dish. She lied and said the charge would go back to our card. Next bill comes and is still up to 100 bucks and no 50 credit in sight. We had had enough. After about 3-4 hours being transfered around i spoke with a supervisor liar rick, account specialist supervisor no less. After i explained how there install company lied to us so we would sign up and how direct fraudulently charged our card he said he would go ahead and cancel our service for no early term fees. LIAR! I received a bill for $213 two weeks later, you guessed right early term fees. I called dish and the supervisor liar rick had totally snowed me. His notes on our conversation stated that he informed me that cancellation fees would be standing. I have never in all my life been defrauded by such a large company. They will never get those cancellation fees from me. I just cant comprehend. All there customer service reps must be prison inmates, they wont make license plates anymore...

My husband and I have run into the very same problems with DISH. They are truly masters at deception and shady practices. We have been passed around on the telephone from this "specialist" to that "specialist" and back and forth, so on and so on. The last "specialist" to whom we talked was with the "Office of the President." (I could hear the other "specialists" laughing in the background. We, too, were promised one fee and charged another and other problems with service occurred as well. So, of course, we tried to cancel. We have no contract in our hands, so we asked for their copy of the signed contract, and we got it! Whoever would have guess that these fraudulent people forged our signatures? They must have gotten them from the signed installation papers. However, our names are misspelled! So, needless to say, they will not get the cancellation fee. I just wish other customers would take them to court as I plan to do. Maybe they would straighten up their act.

3 months ago I signed up for a Dish Network special in which I was supposed to receive a $100 rebated as $10 per month for 10 months. I called immediately when the first bill showed up and didn’t reflect the credit. I called within my 30 day trial period and told them to come and pick up their equipment. A “specialist” spoke with me and assured me that he would get the credit posted and not to worry, and also posted another credit for another issue that was totally incorrect so I told him to continue the service. As a result of the credits I didn’t receive a bill the second month and today received a bill still showing that the “rebate” credit was not applied. Now when I phone I find out that the companies practice is that consumers are supposed to call and ask for a “rebate form”. I asked how I’m supposed to know to ask for a “rebate form.” Their answer was that when I get the bill and see that I don’t have the credit I would call and complain and they would tell me. I told them I did call and complain and that they said they would take care of it, but if I need to complete a form to send it to me. Their response was then “sorry you only have 60 days from the date of activation to complete the form and return it to us.” I asked them where it says that in any documentation whatsoever. Their response was “it says so right here on my script.” Moral of the story … Dish Network totally sucks. The problem is that I live in an area where my only other option is Charter cable, who sucks even worse. What’s worse is that both companies have policies in place to ensure that you can’t get any customer service at all, and when you ask to email someone their response is we can’t get email, and that nobody else in the company has phones to receive calls either. Then I discovered when I told them I’d like the service discontinued that by signing to accept their “free warranty” service for 18 months really committed to an 18 month contract for the service. I wouldn’t wish Dish Network or their customer no service on any of my enemies.

In September I contracted for and had installed Dish Network High Definition TV. The picture never was in High Def even though I could receive certain channels that were supposedly in HD. I believed the trouble might be with my television and I would fix that when I had the time.

I disassembled my home theater (no small feat) to find the problem and discovered Dish Network's crack installer had connected the HD receiver outputs to my TV's standard inputs. After that problem was rectified I still had no HDTV. I discovered the installer had never programmed the receiver to accept HD programming, so I fixed the programming issue.

Yep, you guessed it! I still had no HDTV so I called Echostar, AKA Dish Network. I think the reason for the two names is to confuse people who know one or the other totally sucks. I was informed that the installer had never started my HD programming despite the fact that the dealer, Echostar and I each had a signed contract specifying HDTV.

I asked them to start it up but they told me I would need to buy a new receiver and sign up for 18 more months of their BS and pay twice as much for programming. I asked if everyone who had HD when I signed up had to change and pay more and was told no, that they still had the original programming at the original price.

Then the THIEF told me he would make me a 'special' offer because of the trouble. I could buy the new equipment at only $49.95, sign the new contract and begin to get the HD programming I initially contracted for. I checked their website and found that EVERYBODY got that offer. Man, I hate being lied to.

When I declined their 'special' offer they told me I could pay the additional price for the new programming, exactly twice as much as our contract stated, but only get the lesser number of channels of the original contract! Under no circumstances would they do anything to make up for their errors. They told me I was responsible because I didn't b***h soon enough.

I just want what I contracted and paid for. Hopefully because I have the signed contract and they never supplied the agreed upon service I can prove breach of contract in court.

Please avoid the troubles I've experienced. Google Dish Network's and Echostar's terrible customer service to see for yourself. They obviously count on getting new customers because with service like that they MUST be hemorhaging existing customers!

This is the letter I submitted to Dish Network directly following the exp:

In November of 2008 I selected Dish Network as my satellite carrier. At that time I agreed to a promotion that provided the household with two receiver boxes. Only owning one television at the time, the gentleman who installed the necessary equipment said he would take the second box/receiver with him and when I was ready for it to be installed, simply give Dish Network a call and they would return to install the second receiver.
On the morning of Friday June 11, 2010 I was balancing my checking account with my online banking programs when I noticed an automatic payment to Dish Network for the amount of $315.99. My monthly bill is typically $31.99. I thought surely this was a mistake of some kind so I phoned customer service billing and inquired as to the charges.
The CR representative I spoke to said the charges were for a recent service call in which I had the second receiver installed. He said the charges were $90 for the service call, $149 for the receiver and the remaining portion was my monthly bill, now increased due to two receivers being in the house.
Upon hearing this information I explained that the receiver is not something I would have needed to purchase, as it was something that was inclusive in my initial agreement with Dish Network. He said he would speak with his supervisor, at which point I was put on hold for an extended amount of time. When he returned to the phone he said there was nothing that could be done and that I would not be receiving a refund for the unauthorized $315.99 pulled from my checking account by Dish Network.
At this juncture I asked to speak directly to his supervisor, stating that he had been very nice but obviously the supervisor was preventing a positive resolution between Dish Network and I. I was then put on hold for approximately thirty minutes before being disconnected.
Shortly after, around 11a.m. (MST) Friday morning June 11 I phoned Dish Network again, again explaining my predicament. I said that the bottom line was that this $315.99 withdrawal from my checking account was not authorized by me, nor had it at anytime been stated, at all, that there would be a charge incurred for bringing the second receiver into my home. The customer service representative I spoke to this time stated that “I can tell you whatever you want, but you’re still not getting your money back.”
At this juncture I asked to speak to a supervisor and was put on hold, eventually I was connected to a man who explained himself to be a manager. “I am a manager, I am superior to a supervisor” he explained. We spoke for twenty or so minutes at which time he informed me that a $149 credit would be placed to my account.
At this time the manager asked me if when placing my service call I had agreed to a two year contract or not, I stated very clearly, that was not a question I had been asked at the time of placing the service call. The manager went on to state that had I agreed to the contract there would have been no charge to me for the receiver box or service call. I again stated that while scheduling the service call no contract discussion or charges I would be incurring were mentioned, implied, or discussed. Further, had I been told that this service call was going to cost money, and was not inclusive of my original agreement with Dish Network, then I would have never had the service call to begin with.
I was once again transferred to a department that could, I was told, complete the process.
The following day (Sat, June 12, 2010) I phoned Dish Network again to begin the process of cancelling my account and to continue pursuing a full refund. Almost immediately the customer service representative (Rob QA5) became rude and short with me, talking down to me much in the manner an adult might condescend a small child. I stated that there was no reason to talk to me like that, but if that is how Dish Network was going to handle things, then I too would be more than happy to be rude and unreasonable.
I told Rob that I would be contacting a lawyer regarding this matter since obviously Dish Network had no interest in helping me, their customer of eighteen months. I then insisted I be transferred to a supervisor. I was transferred to what was referred to as the ‘executive department.’
The gentleman I spoke with offered his phone number so that I could continue to contact him directly, I informed him there was no need for his number. All I needed at this point from Dish Network was to cancel my account or to receive a full refund (less my monthly charge of $31.99) for the $315.99 charge on May 26, 2010.
He stated that a refund was only possible within thirty days of “purchase.” I pointed out that it was not yet June 25th and therefore I fell well within the confines of the thirty day return policy. He stated that by their definition of thirty days, I had “Purchased” in April. I stated that a point of purchase, by even the loosest of definitions is when the consumer spends money, which clearly was in May.
The gentleman made it clear there would be no refund issued to me. At this time I asked if he was certain that was the decision Dish Network wanted to make, he stated it was. I then said to cancel my account, effective immediately at which point he informed me that would be a $60 charge. I told him to be sure he was recording this conversation because I did not authorize the $60 charge. To say at this juncture I am dissatisfied with Dish Network would be an understatement, as this gentleman is well aware of.
That afternoon, June 12, 2010 I closed my checking account at my bank so that Dish Network would no longer have free access to my money. I also made another phone call to Dish Network to ensure that all bills would be sent to me in paper form from now on. Upon arriving home that afternoon I had no satellite signal.
The morning of June 13, 2010 I placed another call to Dish Network to inquire where I might return the two Dish boxes/receivers in my home. The gentleman said first that he did not understand what I was calling about and after I explained everything to him twice, and suggested he read through the notes on his computer screen, he explained that they would send me a shipping box in which I could return the boxes at my own cost.
During this June 13th conversation, the CR rep also noted that there was no evidence e of having spoken to a manager regarding my $149 refund.
At this juncture I am conferring with two lawyers, one local and one that contacted me after posting this experience on a consumer affairs website. I have informed several family members of my experience with your company and those who have Dish will be switching to Comcast. Also, I have spoken to my neighbor who recently moved to the neighborhood. Based on my experience she has decided to install Direct TV instead of Dish Network.
During this process, the weekend of June 11-13th I was in talks with investors regarding the programming/packaging we want in our next five restaurant/bars all scheduled to open in the fall/winter of 2010. Currently we have Direct TV and were planning to make the switch to Dish Network. After this experience we have decided to stay with Direct TV for all future stores. Our current package per store is $250p/month. Based on our growth plan for the next five years, at seven stores per year over the next five years, then fifteen per year after for five more years Dish Network has just incurred an estimated loss of $27, 500 from myself and my employer. Had the customer service representatives simply met my simple request of refunding a mere $315 when I initially spoke with them, then we would be ending this letter much differently. Further, instead of losing me as a customer, Dish Network would have continued to have a so-called “valued, ” happy customer.
My sheer disgust for your company at this juncture literally makes me sick to think about. I will continue to phone Dish Network, if for nothing else, sheer annoyance. I will continue to post this letter on every consumer advocate webpage; I will be filing official complaints with the better business bureau and my states attorney general. I will continue my conversation with the aforementioned lawyers.
I am not at all surprised to learn of lawsuits against your company for similar misdealings further reassuring me that I have been wronged. The fact that less than a year ago Dish Network had to settle with 46 states for similar wrongs that I have cited herein only reinforces that it is a dishonest and unreliable company. It is only a matter of time before Dish Network is put out of business by its dishonest and greedy practices.
Disgruntled and Disgusted,
Erin S. Borsdorf

Hello Yovich my name is Mike Houston of DISH Network, I want to say I am truly sorry your floor was damaged, I know this can be frustrating especially after receiving a bad customer experience when you calling in as a result. Here at DISH Network we always want our customers to have world class installations and great customer service. We do not tolerate or phone representatives hanging up on the customers at all. And I would really like to look into the issue of the damage. We do have a Damages Department and I would like to get more information to better serve you on this issue. I will leave you my e-mail so you can get to me directly Michael.houston@dishnetwork.com

we signed up for dish on [protected] and decided wew did not like the service and called to cancel it but they told us that they did not have a 30 day trial period and that we would not cancel the service. we do not know where to go from here. we are very unhappy with this service. please we need help.

I have yet to discover any one that did not make mistakes. But according to this company they never do. I recently did an electronic payment.

Unfortunately there seemed to be an error or type "O" in the routing and my payment came back as not found. ( it was not NFS just not found) I immediately got into my account to see what the problem was. What I found was the portion for payment had been froze so that I could not get into it to see if I had been the one to make a mistake. I then called the company, and was informed that I not only could not get into my account. But would not be able to make payments online for 6 months and they would not take my payment over the phone from my checking account. Now mind all this time there was never a dispute that the check was good. I mailed it and they had no problem posting it and cashing it. So let me ask you how does anyone out there like doing business with a company that pushes you to do business electronically and then insisted that if there is an error made it was you that made it, then locks everything up so that you may not check to see who may have made the error. On top of that tells you that they DO NOT! make mistake. Please keep in mind all this time it was not because of non-suficiant funds just a type O