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Direct Energy / billing gas and electricity

1 Sherwood Park, Alberta, Canada

I have been with Direct Energy for a number of years (7+) and always been on the budget plan. My bills have always been 260-280.00. In April I received a bill for 449.00 which I asked to be explained to me. I was told it was the review of services used throughout the year and being on the budget plan you can pay more or less through the year. I then in July received a bill for 1000 then another for 1500.
I find this to be highly inappropriate as I was told this was due to the budget plan. This is wrong and I would like this reviewed. No one cared to listen to me and they sent my bill directly to final billing. I've contacted CBC over this matter and will contact Global tonight. Thank you

Jul 25, 2017

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