Dick's Sporting Goods / cancellation of an order that has not shipped!

I purchased a gun safe on Nov 27 in the evening online. ON Nov 29th at 3PM (less than 48 hours later) I called customer service and explained that I wanted to cancel the order. They indicated that although the order had NOT shipped, that a consumer is only allowed 30 minutes to cancel their order after placing it. I was also told that I would have to receive the item, accept it and then call to get it picked up. And that my refund would only be issued once I placed the call to get it picked up. I don't understand why I have to take a day off from work, to wait for an order that I don't want, and store it in my garage until you can schedule someone to pick it up. It is extremely inconvenient and makes no sense.

Nov 29, 2017

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