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[Resolved] DHGate.com / clone iphone 7

I purchest a phone from DHgate and paid for it on 7/10/17 when it arrived it did not work I paid £57 for the phone they had my money for a month still I had no phone they asked me to return it wich I had done it cost me another £12 to return it now on the 13/12/17 I have resieved an empty phone box from DHgate with no phone in it Im contacting my banks investigation team and the port police you are committing fraud and I'm not letting you away with it I'll get my money back and compensation for the stress your company has caused me I'll make your that I'll do everything in my power to make your you never trade online with UK ever again I'm going to get a petition done to stop you all together my phone no is [protected] I better hear from you by Friday and I better have a phone your not ripping me off and getting away with it

DHGate.com
DHGate.com

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • DHGate.com Customer Care's Response, Dec 24, 2017

    Hi Lena2222,

    We understand the importance in getting a resolution on this issue. Please send us the order number so that we can check the order details for us to see how we can assist you in getting a resolution.

    If you have any questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do

    Sincerely,
    Sil
    DHgate Customer Service

Le
Dec 13, 2017

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