DepositPhotos
Reviews and Complaints

As an author and occasional blogger, I've looked for a site that would provide me with stock photos for covers, writing presentations and blog posts at a cost that wouldn't break the bank. Deposit Photos has various plans and I found just the right plan that was a much better deal than the leading stock photo sites. I'm enjoying using the amazing images and have already redone my book covers with images downloaded from Deposit Photos.

In this era of World Wide Web, Depositphotos is considered one of the biggest photo stock that I have used plenty of time. All its hard work is truly appreciated round the clock and round the globe. I have never seen such like photo stock ubiquitous&omnipresent. Depositephotos service is as quick as the flash, in addition, I did not face any kind of problem with payment and shipping as well. I am going to use its service again and again in the future.

As you are a photographer, and looking for a perfect platform to sell your photos and videos. So, I will highly recommend you Depositphotos. Once you registered on this site, after a while, you will surely make a lot of sales there! At present, I am going to share my experience with you. I just registered on this site. In conclusion, finally, I am making as much as possible sale with ease. This is my favourite photostock. Wonderful, friendly, valuable, and quick service. Thanks for the nudge.

I am putting the finishing touches to the first of three books I am writing and because I am self publishing the cover was an afterthought... until the need posed an impediment to my schedule. My cover design includes an original painting in part with a number pieces as photos from DepositPhotos to be PhotoShopped into the finished product.

I have absolutely no time for expansive searches nor the patience for complex purchasing agreements; DepositPhotos became a one stop, search and shop solution.

Had a lot of licensing questions. They were extremely thorough and made sure to answer questions with real answers instead of just sending me a link to the license that I read hundreds of times (dropped adobe stock photos because they kept giving me vague answers on license and their support really sucked in giving me clear answers that made sense). Overall really happy with the deposit photos selection, licensing terms, and pricing. The library also seems larger. And again, the customer support here really made the difference.

I signed up for the trial service and didn't end up downloading anything. I woke up this morning to go and cancel it but they had already charged for the services and the site says no refunds so I was like oh great, just paid $60 for images I don't want.

So I emailed them anyway and explained how I hadn't even used the trial and if they could refund it and they said YES! As a graphic/web designer when I DO need that many images I will certainly be back. I really didn't expect that kind of customer service so I want to make sure to give them a loving review in return for their kindness! :)

Is the best thing I can say... Second thoughts SCAM!
We have actually been a happy client of Depositphotos for over a year. Just ordered photos on a subscription basis $90 per month.

THEN... the humans at the office called me! The people there cant speak much English and once they find out you have a credit card "RAPE YOU ROTTEN"!... The sales team talk at you for 30 minutes and will NOT LET YOU SPEAK! You just have to listen or hang up. They talk over the top of you... you just want them off the line, and next thing you know $60 is taken off your credit card.

We screamed at them for a good hour to get it reversed... countless stupid arguments and
Hyperthetical debates. Apparently one of the head "ARGUERS" has two degrees we were told. I think he must have been head of his school debating team. Money was refunded but then our entire paid for subscription cancelled.

More time wasted... more abuse... yelling at them and finally we suggested if they didn't refund the money and reinstate our account till it expired we would reverse all our credit transactions.

That got them moving... reinstated and money refunded.

Best thing with these guys. If anyone rings up slam the phone down. They have a great product and if it wasn't for the staff. I would def. Use them again. Staff are bad/poor attitude and like debates and arguments... they must get a lot of practise! THis should be a case book for THE WORST SALES CALLS EVER...

As a happy customer... they ring you... piss you off... talk to you in pigeon English... then charge unauthorised charges on your credit card. If you are smart you catch them and will spend the rest of the day $#*!ing to get $60 back... I wonder how many people just can't be bothered and have better things to do. Not a professional way to earn money. The principal seems to be, if customers do not demand and fight for their overcharged fees they will keep it as profit.

Great company product, works well... Damning service and annoyed the hell out of us with their pestering poor English and putting things on our credit card without authority. This company would do better to leave SALES ALONE... they do more harm than good!

I will say goodbye at the end of this month when my subscription runs out.

Strange organization. Went from very good to plain ODD!

I gotta say, I ain't too happy with Depositphotos. I had a couple of real bummers with 'em. First off, they got this sneaky auto-renew thing that they don't make clear. I ain't the only one who's had this problem, either. There's a whole bunch of folks who've complained to the Better Business Bureau about it. I had to do the same thing before they finally gave me a refund for the second month.

But that ain't even the worst part. My most recent subscription was supposed to go until June 18th. Now, I don't know about you, but when I hear "June 18th," I figure that means all day on the 18th. But nope, they went and made my account inactive at like 6:00 p.m. on the 18th. When I called 'em out on it, they said they were going by the exact time of day that I started my subscription. But there ain't no mention of that on their site, so how was I supposed to know? And the customer service rep I talked to was just plain rude. They don't know the first thing about how to treat a customer.

Honestly, I wouldn't recommend Depositphotos to anyone. They're just not professional at all.

I gotta say, I'm pretty disappointed with DepositPhotos.com. I signed up for their trial week and had to create a PayPal account just to get started. No biggie, I thought, it's just a trial.

But then I downloaded two photos and couldn't find them anywhere on my computer. I'm not a complete tech dummy, I swear, but I searched high and low and couldn't locate those darn images. What gives?

I tried downloading the same picture again, but still no luck. And now I'm down to only two credits. Ugh, so frustrating.

I attempted to reach out to their customer service via online chat, but no one was available. I even tried calling, but it went straight to voicemail. No thanks, I don't have time for that.

So I sent an email this morning, hoping for a quick response. But nope, still nothing.

Honestly, I'm starting to regret signing up for this service. It's been two hours of my time wasted and I'm over it. I should have done my research before jumping in. Lesson learned, I guess.

I recently had an experience with Depositphotos that left me feeling frustrated and taken advantage of. I decided to purchase a ONE-month subscription service from them, thinking it would be a one-time charge. However, to my surprise, my credit card was charged another $69.00 in April. I was confused and upset, as I had received no notification or indication that my subscription would be renewed monthly.

I immediately contacted their customer service through their online chat feature and was connected with a representative named "Sheena." She informed me that I had purchased a renewable subscription, which I was not aware of. I explained my frustration and asked if there was anything they could do to help me. She agreed to contact their Financial Department and get back to me the following day.

Unfortunately, I never heard back from Sheena or anyone else at Depositphotos. It is now May 2014, and I am still out $69.00 with no resolution in sight. While there may be something buried in the fine print about the subscription being renewable, I feel that it was not made clear to me at the time of purchase. I have screenshots of my order form and receipt, and nowhere does it mention the charge will renew.

Overall, I would caution anyone considering using Depositphotos to be very careful and read all the fine print before making a purchase. While their website may offer a wide selection of images, their business practices leave something to be desired. In my opinion, it is better to pay a little more for a service that is upfront and transparent about their charges, rather than risk being scammed by a company like Depositphotos.

So, I was working on this cool lyric video for a client and I needed a photo image to make it pop. I did a quick search and stumbled upon depositphotos.com. After browsing through their vast collection of images, I found one that I really liked. But before making the purchase, I decided to do a live chat with their customer service to make sure that I wouldn't have any royalty issues in the future. The person I spoke to assured me that everything was cool and that I only needed a standard license for my project. So, I went ahead and made the purchase for the standard license, which was about $25.00 for 10 images.

Fast forward 45 days later, and I get an email from their "account manager" saying that I need to purchase their business plan, which costs over $800.00, in order to avoid future royalty issues with the images I downloaded from them. I was shocked and felt like this was a form of extortion. However, I wasn't too worried because I had a screen shot of my conversation with the original rep on live chat.

Overall, I just wanted to warn people about this company and their shady practices. It's important to do your research and make sure that you're not getting scammed. While depositphotos.com may have a vast collection of images, their customer service and business practices leave a lot to be desired. So, be careful and always double-check before making any purchases.

I gotta say, as a web designer, I know a thing or two about photo licensing. And let me tell you, DepositPhotos ain't it. I had to show the big boss man screenshots just to prove how falsely advertised this site is. You can get way better deals at iStock or Shutterstock, and still get the standard licensing you need.
Now, I don't know about you, but when it says "individual standard licensing" covers web and online marketing, I expect it to cover web and online marketing. But nope, not here. I had to find out the hard way that this site's definition of "standard licensing" is a little different from everyone else's. And they don't exactly advertise that fact, either.
Honestly, just listen to the other negative reviews. This site is shady as heck, and you can find way better deals elsewhere. Don't waste your time or money on DepositPhotos.

I recently had an experience with DepositPhotos.com and I must say, it was quite frustrating. Although they have offices in Florida, their customer service personnel seem to struggle with English as it is not their first language. This made communication difficult and it felt like I was receiving third world treatment.

The process of giving them my money was not a smooth one. I had to jump through so many hoops just to make a purchase. Their employees seemed to be powerless and could not solve any problems or apply promo codes. It was quite disappointing.

I remember asking for the best promo code available and was told it was only 5%. However, when I was about to make a purchase, they offered me a 10% promo code. While chatting with them, I stumbled upon a 15% promo code on their website and asked about it. They were caught in a lie and simply said "Oops!" It was quite unprofessional and I should have avoided them from the start.

If you want to experience frustration and third world treatment, then DepositPhotos.com is the company for you. However, I strongly advise against doing business with them. Avoid this company at all costs!

I gotta say, I've been getting a lot of emails from depositphotos lately. They keep sending me offers, discounts, and even free trials. With claims of being the cheapest and having 2 million happy customers, I thought I was in for a great deal.

But boy, was I wrong. I had no idea that depositphotos would take my money and suspend my account without any reason. I immediately reported this to their customer sales team, but they treated me so rudely. I even had to file a complaint with the Better Business Bureau and exchange 30 emails with depositphotos, but they still refused to give me a full refund.

I'm really hoping that the Better Business Bureau will take action and I can finally get my money back. I strongly advise everyone to stay away from this company. The people on the other end of your emails are just plain rude.

It's unbelievable, really. I fell for the age-old scam and ended up spending around ?213.00 for a subscription that I only used for one day. And now, I don't even have access to my account or my money.

So please, don't make the same mistake I did. Don't use depositphotos and end up heartbroken like me.

Hey there, I recently had an experience with DepositPhotos that left a bad taste in my mouth. I purchased a pack of 25 images for $100, but somehow ended up with 26 images downloaded onto my computer. I'm not sure if it was a mistake on my end or a technical glitch, but regardless, I only intended to purchase 25 images.

To my surprise, DepositPhotos charged me for another pack of 25 images, totaling $200. When I reached out to customer service for a refund, I was told that it was not possible. It wasn't until I found the CEO's email and sent multiple emails that I was finally able to get a refund for the extra pack of images.

This experience has made me question DepositPhotos' business practices. It's disappointing to see a company that I once thought was serious and reliable treat their customers in such a way. It's clear that they have no desire to improve their services or develop their business in a fair and ethical manner.

Overall, I'm not sure if I will use DepositPhotos again in the future. It will take some time for me to digest this experience and decide if I want to continue doing business with them. It's frustrating to be charged automatically for a whole package without any warning or consideration for the customer.

out.

So, my experience with depositphotos.com was not a good one. Although I received a discount promo code, I ended up paying a hefty amount for their services. I subscribed for 100 images per day and paid $560.15 through skrill payment method. However, after just 3 days, they blocked my account without any notice or warning. I tried to contact them through phone and live support, but no one answered my calls. The only message I received was to write to their email address.

I was disappointed that they ignored all my attempts to seek an explanation. Even when I tried to complain on their Facebook page, they banned me immediately. Before filing a complaint against them, I tried to contact them multiple times, but they refused to provide any explanation and accused me of fraudulent activities. They even refused to refund my money.

Finally, I had to seek help from BBB.org, and only after filing a complaint did they refund my money. I appreciate the help from BBB.org, but I wish depositphotos.com had been more responsive and transparent in their dealings with me.

In conclusion, I would not recommend depositphotos.com to anyone based on my experience. Their lack of communication and customer service was disappointing, and their accusations of fraudulent activities were unfounded. If you are looking for a reliable and trustworthy stock photo website, I suggest looking elsewhere.

I recently had an experience with DepositPhotos that left me feeling frustrated and disappointed. I accidentally paid $649.00 for a membership that I did not want, as I had already completed a membership one year ago. I reached out to the support team to discuss this issue and was met with a response that seemed to indicate that they had previously had issues with PayPal, but that it should be fixed now. They also offered to activate my pending subscription, but I declined as I did not want to use DepositPhotos.

I replied to their message asking for clarification on what they meant by "confirm" and if they had refunded my money via PayPal. I also mentioned that I did not want to download any images from DepositPhotos and requested a refund. Unfortunately, I did not receive a response from the support team after this message, despite sending multiple emails.

It was frustrating to not receive a response from the support team, especially since I had already paid for a membership that I did not want. I hope that DepositPhotos can improve their customer service in the future so that others do not have to go through a similar experience.

Fraudsters! Never again would I recommend your image bank site! I pay for a subscription and you steal half of the videos that are due to me without warning me! It's outrageous to do that!

If someone doesn't know, I am here to warn you.
So the problem is that when you try their free trial, they won't notify you that this needs to be renewed, they do it by themselves and charge you. They don't ask for your permission, they just need nothing to get your money, that's all.
So if you don't want to give them your hard-earned dollars, you have to cancel the subscription manually, that's the only way. Though some people say it's not easy to do. Well, at least it's better than letting them steal your money.

I was a member in the past and was not planning to use DepositPhotos in the future. My subscription ended and I went to another website. But then I noticed a charge and found out that DepositPhotos automatically renewed my subscription! I immediately contacted customer service and told them everything I was thinking and demanded my money back. They sent me a link with their policy and said that they don't do refunds! Well, in first place they had no rights to take my money without my permission! It is not legal and in my opinion they just robbed me! I have no idea how to get my money back but I will not give up that easily! Stay far away from this scam company!

Depositphotos have charged my card for 7 months $483 without my knowledge and for a service which I did not use.
It was not made clear to me when I signed up that I was actually going to be paying a monthly subscription. There is also no obvious "cancel" button. When I signed up to depositphotos, I thought I was purchasing access for a month. There is nothing written anywhere on the website that says you are purchasing a monthly subscription, only that you get access for x number of dollars to Y number of images, per day for a month. After the first month, I did not use this service as I thought it had expired.
If you look on the website in the account area, there is no simple way to cancel your subscription. There is no button to click on saying "cancel". Now, when I emailed for a refund and asking to cancel my subscription, then the customer service representative told me that I had to actually click on a green circle and this was not a labelled button, it would like a regular shape to anyone and those ### have rooked me out of $483, took my money and now refuse to refund it.

If I had been downloading images, I can understand not getting a refund. If I actually used their service, I can understand not getting a refund. But I did not use anything from them, nor did they take any expense because of me.

Hi,

On May 7, I signed up for an account, selected Monthly subscription and paid 99 USD with Skrill.
It said "You have paid 0 USD with Skrill" and I still couldn't download anything, no plan activated.

I called the tech support and they said that they were sorry and it was a Skrill issue.
Then they advised me to pay with PayPal instead. This time, it worked and on May 8 I paid 99 USD upfront with 99 scheduled recurring for next months. Then everything worked fine and I could download images 10 per day as expected.

I was surprised to get an email on May 30 from SKRILL reminding me that on June 6, I would be billed 99 USD. So now I am paying with PayPal and they would still bill me for the same service again using Skrill! I now must hope that the Skrill customer service will respond in time and cancel the recurring payment.

Stay away from these guys until they resolve this technical issue with Skrill. Or was it not a technical issue at all? Reading other complaints here, I am starting to feel a bit suspicious.

It was not made clear to me when I signed up that I was actually going to be paying a monthly subscription EVERY MONTH. There is also no obvious "cancel" button.
When I signed up to Depositphotos, I thought I was purchasing access for ONE MONTH. There is nothing written anywhere on the website subscribing page, on receipt and they will not send you any notification that says you are purchasing a subscription that will be renew every month, only that you get access for x number of dollars to Y number of images, per day for A MONTH.
After the first month, I did not use this service as I thought it had expired. They have charged me for 7 months for a service I did not use, $483 total. If you look on the website in the account area, there is no simple way to cancel your subscription.
There is no button to click on saying "cancel". Now, when I emailed asking to cancel my subscription, then the customer service representative told me that I had to actually click on a green circle and this was not a labelled button, it would like a regular shape to anyone.
If I had been downloading images, I can understand not getting a refund. If I actually used their service, I can understand not getting a refund. But I did not use anything from them, nor did they take any expense because of me.
I tried to contact them for refund but they refused to give my money back and I asked BBB for help.

I chose this company due to price - what a massive mistake!It was not made clear to me when I signed up that I was actually going to be paying a monthly subscription.There
is also no obvious "CANCEL" button. When I signed up to depositphotos, I thought I was purchasing access for "A MONTH". There is nothing written anywhere on the website that says you are purchasing a renewal subscription, only that you get access for x number of dollars to Y number of images, per day for a month. After the first month, I did not use this service as I thought it had expired. They have charged me for 7 months for a service I did not use at all, $483 total.They never emailed me about this and I notice that when I checked my card statement
If look on the website in the account area, there is no simple way to cancel your subscription. There is no button to click on saying "cancel". Now, when I emailed asking to cancel my subscription, then the customer service representative told me that I had to actually click on a green circle and this was not a labelled button, it would like a regular shape to anyone.If I had been downloading images, I can understand not getting a refund. If I actually used their service, I can understand not getting a refund. But I did not use anything from them, nor did they take any expense because of me.

I was charged a monthly subscription fee three months in a row without any notification or my agreement.

In January I signed up for Depositphotos monthly $69 subscription and after I had downloaded the photos I needed I stopped visiting the website.A few days ago I realized that they had charged me the same fee in February, March, and April! I contacted their customer service and I received an email that they cannot refund the money back to me but they can issue me a $69 credit that will not expire and I can use at a later date. Well, I don't need these credits, and it's only logical because I never requested the subscription to be renewed automatically. I never opted in and customers should be notified beforehand so they can react and stop it if they want to. I see this as a practice that's misleading and unfair to the customer and they need to correct it. I gave Depositphotos a chance to fix it before I report and review them but here we are.
Recommend anyone to stay away from Depositphotos, you will not regret!