DeLonghi Magnifica / Do not use it
My Fully automated 3500 coffee-espresso-cappuccino maker was returned on Oct 5, 2006 (Fedex tracking number verification) to be repaired. It is Now Jan 8, 2008 and I have still not received my coffee maker. I have called weekly since Nov 15 and was assured it would be repaired by Thanksgiving – Thanksgiving came and went and after weekly calls again –was assured it would be back by Christmas…. Christmas came and went. I called today (Jan 8, 2007) and was told that on the 29th of Dec the pot was being repaired and shipped. It still ahs not arrived and I was told today that if I don’t’ have it or hear from them by the end of the week to call again.
Since this is a rather expensive product under warranty – the warranty repairs are less than timely. I don’t know if the repairs have actually been made because I have yet to receive my coffee pot.
In fairness to Delonghi – In Dec I asked that he warranty be extended an additional 3 months since I have not had use of my coffee maker for this amount of time. This request was granted.
Over three months for a repair seems an awfully long time. Will I buy DeLonghi in the future or recommend it – Probably not.