The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Dell Photo All - In - One Printer 924 / extremely hard to change the ink cartridges!

1 United States Review updated:

I am VERY dissatisfied with my Dell Photo All-In-One Printer 924. I will never purchase a Dell Printer Again! It is extremely hard to change the ink cartridges. The design of the printer does not lend itself to ease and convenience for older people to see how to replace the ink cartridges. I have spent 3 days trying to get the printer to work. I keep getting messages such as: Left Cartridge incorrect. I take it out and try again. Then it says Right Cartridge incorrect. If I have taken the cartridge out once, I have 50 times to reinstall. I had to replace the color cartridge as I had almost run out of ink. Now Nothing works! Before trying to replace the color cartridge, the black was perfect.

I dislike having to order the ink from you and that Big Drawback was not mentioned in your advertisement. So when I was about out of ink in August, I ordered 2 color and 2 black. They did get here promptly but it cost over $142.

Today I ask a friend to come by and help me. He had the very same results that I have had for 3 days.

I called the support system. Well, the call took over 1 1/2 hours because she did not understand me and I could not understand her. I had to spell EVERY word to her and even then when she repeated, it was often wrong. This call could have been completed in 30 with a English Speaking Technician-----even one from Canada.

She had me shake the cartridges. Wipe with a damp cloth. Hold under hot water. Is that a normal step in replacing the ink cartridges? I think not.

I am ready to go back to my HP printer. I just thought that I wanted a printer that prints, copies, scan and fax--NOT if it won't work. I will check to local office supply store and see if they have a HP that prints, copies and scans----forget the fax mode.

My brother selected my Dell computer for me in 2002 and I have been extremely satisfied with it but the Dell Printer to me is a Piece of Junk! My adult daughter at 46 was going back to college and she needed a computer so I bought the complete package from you. She did not need the printer so I have it.

Dissatisfied customer,
Ponca City, OK 74601
Computer and printer was sent to:
Bartlesville, OK 74005

Sort by: DownDate | Rating


  • Ri
      28th of Aug, 2007
    0 Votes

    Summer Devine's advice was right on... so glad we checked before trying to change our ink cartridges for the first time. After looking at our printer and not having a clue how to change them, finding that advice saved us. It was super easy and done in a minute.

  • Su
      15th of Jul, 2007
    0 Votes

    If you go to "maintenance" - use the menu button to scroll through, press "start" after it prints out an alignment page open the printer and the ctrg's will zoom into place. Super easy, I hope this helps.

  • Ch
      3rd of Jul, 2007
    0 Votes

    There is no visible paper Jam Weve been working on this for almost a week. And it says clear the paper jam. Weve uninstalled and reinstalled. Its hekka annoying. Its not working.

Post your comment